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OpenText Archive Server Release Notes 10.5

2015-06-17

Revision version: 17

OpenText Archive Server 10.5 Release Notes 2

Contents 1 Introduction .................................................................................................................................... 4

1.1 Release Notes Revision History .......................................................................................... 4 2 About OpenText Archive Server ................................................................................................... 6

2.1 New Features ....................................................................................................................... 7 2.2 Discontinued and Deprecated Features .............................................................................. 7

3 Packaging and Documentation .................................................................................................... 7 3.1 Packaging and Delivery Information .................................................................................... 7 3.2 Related Documentation ....................................................................................................... 8

4 Supported Environments and Compatibility ............................................................................... 8 4.1 Supported Systems.............................................................................................................. 8 4.2 Cluster environment ........................................................................................................... 11 4.3 Microsoft Azure Virtual Machine ........................................................................................ 11 4.4 Supported Web Browsers for the Archive Monitor Client .................................................. 11 4.5 Supported Storage Platforms ............................................................................................ 12 4.6 Compatibility Matrix............................................................................................................ 12 4.7 Archive Server API 10.5 ..................................................................................................... 12 4.8 Component names............................................................................................................. 13 4.9 Restrictions ........................................................................................................................ 13 4.10 Supported Scenarios ......................................................................................................... 14

5 Installation and Upgrade Notes .................................................................................................. 16 5.1 Installation Notes ............................................................................................................... 16 5.2 Upgrade Notes ................................................................................................................... 16 5.3 Patches .............................................................................................................................. 16

6 Recommendations and Scenarios ............................................................................................. 17 6.1 Host names of Archive Server ........................................................................................... 17 6.2 Time settings ...................................................................................................................... 17 6.3 Antivirus software............................................................................................................... 17 6.4 Passwords ......................................................................................................................... 17 6.5 Volume migration ............................................................................................................... 17 6.6 Storage Quotas .................................................................................................................. 17 6.7 Archive Server Configuration Parameters ......................................................................... 18 6.8 Disk buffer .......................................................................................................................... 18


6.9 Archive Server HW Recommendation ............................................................................... 18 7 Fixed Issues .................................................................................................................................. 19 8 Known Issues ............................................................................................................................... 21

8.1 Archive Cache Server ........................................................................................................ 25 8.2 Archive Server Administration ............................................................................................ 27

9 Contact Information ..................................................................................................................... 28


1 Introduction These Release Notes provide an overview of OpenText Archive Server 10.5, including new features, delivery information, and supported platforms. OpenText recommends that you read these Release Notes in conjunction with the documentation included with the software package. If any conflicts exist, the Release Notes supersede the other documentation.

We also recommend that you check the OpenText Knowledge Center (https://knowledge.opentext.com/) for any patches or documentation updates that may have been posted after the initial release of OpenText Archive Server 10.5.

1.1 Release Notes Revision History

Release Notes Revision Number

Modification Date

Section Modified Modifications

1 All Initial release

2 4-26-2013 7, 8

4.9.4

6.9

Updated due to patch bundle release 2013.1

New chapter: Server Survey Tool

Added Figures for minimum requirements

3 8-30-2013

11-27-2013

11-29-2013

12-05-2013

5.1, 5.2

4.1, 4.1.1

8

8

8

4.1, 4.1.2

4.3

8.2

Improved links to KC

Solaris 10 Support

External/internal Hostname

Wrong response for cache that is not configured correct

Delay with Remote Standby access

Support of Windows 2012 R2, Red Hat RHEL 5

Supported Web Browsers

Shadow Pool volume name restriction

4 2-24-2014 4.1, 4.1.2 Added Virtualization statements for non- Windows platforms

5 3-13-2014

3-28-2014

3-28-2014

6.9

4.1.1, 4.2, 8, 8.1

8

Corrected typos

SAP NetWeaver is not supported

Volume size limit

https://knowledge.opentext.com/



Modification Date


6 3-31-2014

4-01-2014

4-02-2014

4-09-2014

7, 8

4.1

4.1.1

4.2

4.1.2

Fixed and new restrictions

Oracle Support on Microsoft Windows 2012

Required Java for IBM AIX 7.1

Clarification on cluster environment

Clarification on virtualization environment

7 6-05-2014 4.2 Corrected statement about cluster environment

8 7-10-2014 7, 8

4.1

8

Fixed with patch bundle 2014.2

Support of SAP Hana DB

New restriction

9 8-05-2014 4.1 Support of DB Oracle 11.2.04 on Windows 2012

10 8-20-2014

9-18-2014

10-02-2014

5.2

2.2

5.3, 7, 8

Upgrade hint when Archive Server 10.1.1/ RCS 10.2.1 is deployed on Tomcat 7 already.

userSync is not supported

Patch bundle September 2014

11 10-23-2014

11-28-2014

12-05-2014

4.1

4.3

8

Support of DB Oracle 12 for Red Hat RHEL 6 and IBM AIX 7.1

Supported browser versions

New restrictions

12 12-12-2014

05-01-2015

4.1

4.1.2

Support of DB Oracle 11.2.04 on Windows 2012 R2

Support of Hyper-V 2012

13 08-01-2015

24-02-2015

4.1.1

4.1.2

Updating Tomcat 7

Clarification on virtualization software

14 19-03-2015 8 Added restrictions



Modification Date


15 27-05-2015 4.1

4.1.1

Support of Microsoft SQL Server 2014

Support of Java 8

16 16-06-2015 4.3 Support of Microsoft Azure Virtual Machines

17 17-06-2015 4.3.1 Azure VM size

2 About OpenText Archive Server OpenText Archive Server enables storage, management and retrieval of data and documents.

The OpenText Archive Server is a scalable and integrated service for archiving all of your enterprise content. This content is archived on a secure document repository, giving you the guarantee that all documents are safely stored for years, yet still instantly available when needed.


2.1 New Features OpenText Archive Server 10.5 includes the following new features.

2.1.1 Single File backup

• Local backup of Hard Disc bases systems • Local backup to different medium type

2.1.2 Configuration of storage systems

• Storage systems can be configured initially via Administration Interface (MMC).

2.1.3 Monitoring/ Statistics/ Threat Detection

• App for Monitoring/ Statistics/ Threat detection based on HTML5

2.2 Discontinued and Deprecated Features The following features have been deprecated in this release:

• Old OpenText Monitoring Web Client

The following features have been discontinued in this release:

• Direct support of optical jukeboxes • Timestamp control client • Runtime and Core Services is no longer used. • OpenText Archive Server API does no longer support the flag delayed. • Trouble shooting utilities are no longer shipped with the product. • RPC interface for document access is discontinued. • Archive property No delete / no error is no longer available. • Application types are no longer supported • The tool userSync is not supported.

3 Packaging and Documentation Downloads and documentation for OpenText Archive Server are available in the OpenText Knowledge Center (https://knowledge.opentext.com/).

3.1 Packaging and Delivery Information The software is posted as an ISO-9660 image file in the download area of the Knowledge Center: https://knowledge.opentext.com/go/13055575

Documentation on Archive Server is available under: https://knowledge.opentext.com/go/12331031


https://knowledge.opentext.com/go/13055575



3.2 Related Documentation For additional information on OpenText Archive Server, or for supplemental information on related products, refer to the following documents, which are available in the OpenText Knowledge Center (https://knowledge.opentext.com/).

Additional technical hints can be found in the Knowledge Base under: https://knowledge.opentext.com/go/15391847

4 Supported Environments and Compatibility This section provides details on supported platforms and version information.

4.1 Supported Systems The following sections provide a reference to the supported hardware and software components required to use OpenText Archive Server 10.5.

Only the products and versions specified in the Release Notes are supported. Other versions have not been tested and are therefore not officially supported for this version. The Release Notes contain the definitive list of supported versions. Any other versions mentioned in the product documentation are superseded by the versions specified in the Release Notes.

If no service pack, maintenance level, patch level or similar is explicitly mentioned for a specific software version, Open Text supports all deliverables for this version that are released by the manufacturer, unless explicitly stated otherwise. If details of a specific service pack, patch and maintenance level etc. is given, then this one and all subsequent ones are supported.




The database can be installed locally or on a remote system.

Oracle Database

Oracle Real Application Cluster (RAC) 11.2 is supported as remote database. If you want to use Oracle roles then please contact customer support.

Contact Professional Services for use of Oracle Data Guard cluster database.

1 Instruction set 2 Supported editions: Standard and Enterprise 3 With 64bit Oracle client 11.2.0.4

Operating System Processor1 Oracle2 Microsoft SQL Server2

SAP Hana DB

Microsoft Windows Server 2008 R2 64-bit

x86-64 11.2 64-bit 2008 R2 64-bit

2012 64-bit

-

Microsoft Windows Server 2012 64-bit

x86-64 11.2.0.4 64-bit

12.1 64-bit3

2012 64-bit -

Microsoft Windows Server 2012 R2 64-bit

x86-64 11.2.0.4 64-bit

12.1 64-bit3

2012 64-bit

2014 64 bit

-

Oracle Solaris 10 64-bit (Update 9 or higher) SPARC 11.2 64-bit - -

Oracle Solaris 11 64-bit SPARC 11.2 64-bit - -

HP HP-UX 11i v3 64-bit Itanium 11.2 64-bit - -

IBM AIX 7.1 64-bit POWER 11.2 64-bit

12.1 64-bit3 - -

Novell SUSE Linux ES 11 64-bit x86-64

11.2 64-bit

12.1 64-bit3 - 1 Service Pack 7

Red Hat RHEL 5 64-bit x86-64 11.2 64-bit - -

Red Hat RHEL 6 64-bit x86-64 11.2 64-bit

12.1 64-bit3 - -


4.1.1 Runtime environment

Application Servers:

• Apache Tomcat 7 (64 Bit) • Oracle WebLogic 12c for

o Oracle Solaris 11 o Microsoft Windows Server 2008 R2 using an Oracle Database

Updating Tomcat 7 is described in https://knowledge.opentext.com/go/56938643

Important

SAP NetWeaver is not supported!

Java Environment:

• Java 7: JRE or JDK (64 Bit) • Java 8: JRE or JDK (64 Bit)

Note: On Solaris 10 or 11 Java 7 update 21 or higher must be installed. On AIX 7.1 Java SR6 or higher must be installed. Java 8 requires Tomcat 7.0.50 or higher.

4.1.2 Supported Virtualization Software

Microsoft Windows Server 2008 R2

• Microsoft Hyper-V R2 • VMware vSphere 4.0, 5.0 and above

Microsoft Windows Server 2012 & Microsoft Windows Server 2012 R2

• Microsoft Hyper-V, Microsoft Hyper-V R2 • VMware vSphere 5.0 and above

Solaris 10, 11, HP-UX 11i, AIX 7.1

• The built virtualization technology is supported.

SUSE Linux ES 11, RHEL 5, RHEL 6

• VMware vSphere 4.0, 5.0 and above

Other combinations and/or virtualization software:

OpenText Archive Server is supported for use with the server operating systems listed in 4.1. The supported server operating systems may be installed on physical or virtual hosts. Customers that

https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=56938643&objAction=ArticleView


choose to use a virtual environment are encouraged to select a virtualization platform intended for production systems and known to be fully supported by the server operating system vendor. Please note that OpenText Archive Server will require at least the same amount of resources in a virtual environment as it would in a physical environment. Therefore, additional resource scaling may be required to maintain the same level of performance in a virtual environment as observed in physical environment.

Please make sure that the 3rd party software required by OpenText Archive Server is supported by the virtualization technology to be used.

4.2 Cluster environment Contact Open Text Professional Services for installation/setting up of Cluster environments.

Clustered File systems like OCFS (Oracle Cluster File System) or Red Hat Global File System (GFS) must not be used as shared file system.

Running a Remote Standby Server on a cluster is not supported.

4.3 Microsoft Azure Virtual Machine Microsoft Azure Virtual Machine Services offer an Infrastructure as a Service (IaaS) platform. Open Text Archive Server 10.5 and Directory Services 10.5 are supported on Azure Virtual Machines (IaaS).

4.3.1 Prerequisites

• Archive Server Patch Collection 1050.2015.01 • Azure VM Operating system: Microsoft Windows Server 2012 R2 • Database: Microsoft SQL Server 2012 SP1 • Minimum Azure VM size for productive use: 2 cores and 3.5 GB RAM in standard configuration

The IaaS platform allows deploying various scenarios, including hybrid deployments with connections to the on premise customer network.

For questions about installation, sizing, storage, backup, monitoring, integration into on the premise network, contact OpenText Professional Services.

4.4 Supported Web Browsers for the Archive Monitor Client The following Web browsers are supported:

• Internet Explorer 10.0, 11.0 • Mozilla Firefox 33 • Safari on iOS 6.1


4.5 Supported Storage Platforms For supported storage systems, see the OpenText Archive Server 10.5 Storage Platforms Release Notes. Use of storage systems can require consulting by Open Text Professional Services or hardware vendors.

4.6 Compatibility Matrix For details on compatibility between OpenText products, refer to the Compatibility Matrix https://knowledge.opentext.com/go/15909981 in the OpenText Knowledge Center.

4.7 Archive Server API 10.5 Use of the Archive Server API requires additional licenses.

API versions 9.7.1 and 10.1.1 are compatible with OpenText Archive Server 10.5.

In IPv6 environments, the following environment variable must be set for a client application using the API: DSH_USE_IPV6=yes

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15909981


4.8 Component names Component names are treated as binary data. The length is limited to 255 characters.

Note: Unicode characters are supported.

Some characters are not permitted as part of component names for documents in Archive Server. For further information, see Knowledge Base entry ‘Forbidden characters for filenames’: https://knowledge.opentext.com/go/15531700

Trailing blanks are not allowed for component names.

Reference AS-5377

4.9 Restrictions 4.9.1 Retention Periods

Use of event-based retention is not released.

4.9.2 Language Support

Only English versions of the operating system are supported.

4.9.3 3rd Party Monitoring Products

This paragraph addresses support provided by Open Text for its OpenText Archive Server software running with 3rd party monitoring products.

Open Text expects the monitoring tools to be transparent for the OpenText Archive Server software.

For Open Text customers who have a support agreement, Open Text will use reasonable efforts to investigate potential issues with Open Text software running with monitoring tools. As part of that investigation, Open Text may require that the issue be reproduced independently from the monitoring products. Where issues are confirmed to be unrelated to the monitoring software, Open Text will support its software in a manner that is consistent with support provided when that software is not running in such an environment.



4.10 Supported Scenarios 4.10.1 Archive Cache Server

Archive Cache Server supports the same operating systems as the Archive Server.

4.10.2 Remote Standby Server

• Remote Standby Server and Original Server must use the same Archive Server version and patch level.

• Remote Standby scenarios are not supported for Archives that are used within Enterprise Library scenarios (i.e. Archives that are used to host records – referenced within Content Server).

4.10.3 Supported Timestamp Providers

If you want to use Timestamp Providers, not mentioned in this document please contact Open Text Customer Support.

The algorithms supported by OpenText Archive Server are: RIPEMD-160, SHA-256, SHA-512

The hash algorithms mentioned below are the algorithms supported by the Timestamp providers.

AuthentiDate

Supported scenario: Timestamps via Internet for ArchiSig

Supported hash algorithms: RIPE-MD160, SHA-256, SHA-384, SHA-512

Contact: http://www.authentidate.de

Quovadis

Supported scenario: Timestamps via Internet for ArchiSig

Supported hash algorithms: SHA-1, SHA-256, SHA-384 and SHA-512

Contact: http://www.quovadisglobal.ch

4.10.4 Server Survey Tool v10.5

Server Survey Tool is an application to collect information about an OpenText Archive Server's installation, e.g. OS, database, Archive Server version, patches, configuration etc.

The Server Survey Tool is called on the OpenText Archive Server. It can be called even if the OpenText Archive Server is not running. The tool collects information and writes the output text files in a folder. You can use the output to document the current state of your installation. In case of

http://www.authentidate.de/

http://www.quovadisglobal.ch/


problems, you can send the output to Open Text Customer Support where it can help support personnel to track down and fix the cause of your problem.

Prerequisites

Server Survey Tool version 10.5 is released for OpenText Archive Server 10.5. JRE 7 needs to be installed to run the Server Survey Tool.

Download and Installation

Download is available under folder Archive Server Tool Package: https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=33706999&objAction=browse Download the zip file Open Text Server Survey Tool 10.5 and extract the zip archive into any convenient location on the OpenText Archive Server. The zip file contains a README.txt file for basic usage.

To get an overview on the usage and options available for the Server Survey Tool run:

java -jar sst.jar -h

https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=33706999&objAction=browse


5 Installation and Upgrade Notes This section provides additional installation and upgrade information, including related or third party product information and any required critical patches.

5.1 Installation Notes Before you install OpenText Archive Server, review these additional installation notes and verify related product or third party product requirements.

• The installation guides are available in the Knowledge Center under: https://knowledge.opentext.com/go/33716843

5.2 Upgrade Notes Before you upgrade, review these instructions.

• The upgrade guides are available in the Knowledge Center under: https://knowledge.opentext.com/go/33716843

Note: If Archive Server 10.1.1/ RCS 10.2.1 has been deployed on Tomcat 7, then it’s required to install a new Tomcat 7 instance for upgrading to Archive Server 10.5.

5.3 Patches The following patches must be applied to OpenText Archive Server 10.5:

Archive Server and Enterprise Library 10.5.0 patch collection 2014.03

This is available in the Knowledge Center under: https://knowledge.opentext.com/go/35946516

The fixes are listed in the Update Installation Guide of the patch collection in chapter patch descriptions.





6 Recommendations and Scenarios 6.1 Host names of Archive Server See Knowledge Base article – Renaming an Archive Server 10.5 Computer

6.2 Time settings All computers (servers and clients) must use a central time server.

Times returned by the OpenText Archive Server are in UTC (coordinated universal time).

6.3 Antivirus software To archive virus-free documents, you must protect the documents from viruses before archiving. Archive Server does not perform any checks for viruses. To ensure error-free work of OpenText Archive Server, locations where documents are stored temporarily – like disk buffer partitions, cache partitions, and Document Pipeline directories – must not be scanned by any antivirus software while Archive Server is using them.

6.4 Passwords The minimum length for passwords of users administered by OpenText Archive Server 10.5 is 8 characters.

6.5 Volume migration Remote Volume Migration is supported: - from Archive and Storage Services 9.7.1, Archive Server 10.1.1

Note: If you want to use Remote Volume Migration in other scenarios, contact your Open Text Professional Services department.

It is strongly recommended to use 1 Gigabit Ethernet connection between source and target system.

6.5.1 Ports in use for Remote Volume Migration

See Knowledge Base article (Ports in use for Remote Volume Migration – Article number): https://knowledge.opentext.com/go/15642716

6.6 Storage Quotas Quotas imposed by the operating system on storage platforms are not supported.

Note: This does not apply to quotas imposed by the storage system itself. Storage systems with quotas must behave like a normal disk partition.



6.7 Archive Server Configuration Parameters Adding new configuration variables in the Administration client under Archive Server / Configuration is not supported.

6.8 Disk buffer Local disks or SAN disks have to be used for disk buffers. Dynamic disks are not supported.

6.9 Archive Server HW Recommendation Minimal hardware requirements for productive installations of Archive Server including local database:

• Archive Server has to be hosted on 64 bit hardware. • Memory recommendation for all supported Operating systems:

minimum 8GB; recommended 16GB • CPU recommendation: at least 4 cores • Provide more CPU Power/Memory Important for single Instance Archiving, compression,

encryption, creation of ISO images. • Minimum hard disk requirement 1 TB, several, multiple partitions

all disks must be mirrored, e.g. Raid1, Raid5 • Typically AS performance depends on Disk I/O. Hence a Fast Disk I/O system is mandatory for

high volume archiving. • Network: Min. 1GB Ethernet

Such a systems allow archiving/retrieval of

• Document ingestion about 1’000’000 documents per day (100 GB) • Read requests about 5’000’000 documents per day

With following assumptions:

• Average document size: 100 kB • Ingestion time frame: 8 hours • Storage system: NAS/CAS


7 Fixed Issues This section provides information about past issues that have been fixed in this release.

Issue Name Issue Description

AS-2839 Volume migration client still accepts default retention setting (-6). This is not handled by the Archive Server any longer and must not be used.

AS-5775 If the Patch ASR-1021-001 (or any further patch which replaces this patch) is installed after the first start of the Tomcat the parameter “Enable CRC32 check” is true and must be changed to false.

AS-5716 Generalized Storage process might crash in case of database problems.

AS-7610 Tomcat/ De-installation of a patch: It is necessary to delete the directories within the Webapps directory of Tomcat that correspond to the patched war files after de-installation of a patch.

AS-5718 Concurrent exporting and reviewing of volumes within Administration client might lead to exception messages.

AS-5662 Archive Cache Server cannot be used with SSL on IBM AIX if the Archive Server is hosted on AIX as well.

AS-3080 Protocol files of write-back documents are not deleted automatically. Ensure regular deletion of protocol files to avoid decrease of storage.

Web Viewer and Archive Cache Services Web Viewer and Archive Cache Services must not be installed within the same Tomcat.

AS-8307 If no backup exists for the volume then Last Replication/Backup for volumes within ISO Pools show 1970-01-01 01:00:00 instead of ‘-‘

Fixed with Patch Bundle 2013.1


AS-8160 Archive Server deployed in Oracle WebLogic Application Server: Usage of Amazon S3 Storage is not released.

https://jira.opentext.com/browse/AS-5716



AS-8074, AS-8087 If a lot of volumes are used then Archive Server startup may take very long.

AS-8120 Exporting documents (dsTools export) is very slow using Oracle database.

AS-8106 A document stored in a Centera VI pool may become inaccessible for some time if one of its components is deleted or updated. The issue can be resolved immediately by restarting the application server.

AS-8079 The number of volumes for a pool is limited to 1000.



AS-9624 If the volume name is too long (more than 31 characters because of the VolumePattern), it can happen that the shadow pool will be created partly. In this case the pool and the attached jobs must be deleted manually.



AS-10132 Encryption on the fly cannot be used with Single Instance Archiving for msg format.



AS-9748 Attribute Migration imports wrong CRC32 checksum


8 Known Issues The following known issues exist in this release.


Underline “_” Using of underscore within the name of logical Archives may lead to problems in certain scenarios.

Volume migration Volume migration is not supported with Hana DB.

AS-10246 Timestamp verification for decomposed emails is not possible.

AS-11853 If the sign in to Archive Monitoring is not possible then the URL http(s)://<host>:<port>/archive/monitoring has to be specified.

AS-11760 ADMS_DEL_VOL_NOT_MODIFIED_SINCE_DAYS (within ADMS.Setup) must not be set to zero.

AS-9490 In certain scenarios the external host name may differ from the internal host name and the external IP address is not equal to the internal IP address.

This may break AS internal communication in two ways: 1. Archives are not detected as local because short external host name cannot be resolved at all on AS 2. Internal RPC call calls to (long or short) external host name are not recognized as local, which breaks e.g. the write tools.

Workaround: Add a line to the hosts file such that both short and fully qualified external host names are mapped to the internal IP address.

AS-9042 The global cache must be configured properly (e.g. at least one volume is assigned) otherwise it seems that document access succeeds but no content is delivered.

AS-8488 Volume size limit for Archive Server is 8 TB.

AS-7037 IXOS, SAP or TSTP must not be used as logical Archive names.

AS-7768 Wild card search within documents is not possible.

AS-8840 If the original Archive Server is down then calls to the Remote Standby Server then there will be a call overhead when DSH_ADMS_REFRESH_INTERVAL is exceeded.



AS-8303 The network configuration is missing for the Server Survey Tool output on HP-UX.

AS-7684 Delayed archiving should not be used for Archives with shadow pool.

Restrictions in connection with the use of TSM Single File Storage and Tapes

See Knowledge Base Article KB: 35599299

AS-6986 The expand/collapse buttons do not work for Monitor Web Client within Firefox, Internet Explorer 11.

AS-6170 Addressing a mount path or network share directly for a disk volume does not work. It’s required to address a subfolder below the mount point.

AS-8155 Archive Server deployed in Oracle WebLogic Application Server: Usage of OTDS is not released.

AS-8075, AS-8072 Retention prolongation is not reflected on storage for Single Instance Documents.

AS-7990 Retention prolongation is not done on the storage if there is a pending write job for the storage.

AS-6848 Remote migration of documents with Archisig timestamps is not supported.

AS-5667 On Unix the change of the process priority with vmclient is not working.

AS-5548 Setting parameter CHECK_CONTREP to Off is against the SAP specification and hence will be no longer available.

AS-8138 Timestamp verification strict fails on AIX for documents with ArchiSig hashes after importing from an ISO image.

IPv6 support IPv6 addresses in place of host names are not supported. It must be ensured that host names are resolved to IPv6 addresses.

Starting Archive Server processes (UNIX only) In order to start the Archive Server processes (i.e. call script S18BASE start), the root user is required.

AS-5559 Custom attributes are only persisted within the database. Restore from medium is not possible.

Archive Server Cache paths (Windows only) Subdirectories must not be used as cache path.

AS-5334 There might be issues with full qualified (FQDN) and short

https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=35599299&objAction=ArticleView



host names (SHN). This can be avoided by setting additional variables MY_HOST_NAME=<SHN> and MY_HOST_NAME_ALIASES=<FQDN> in DS configuration.

AS-5268 It is not possible to create component versions with a number greater than 999.

AS-5279 The replication job can fail to delete a document, if single instance archiving used. The problem is solved next time the job runs.

AS-5238, AS-5240, AS-5271 ArchiSig must not be used for components of type: single instance archiving, Blobs and components greater than 500 MB (parameter BIGSIZE).

ArchiSig: reHashTree Tool dsReHashTree is not supported

AS-5493 verifyATS and getATS for old timestamps (type dsSign) is only supported if the hash algorithm of the old timestamp is available within ArchiSig.

AS-5293 To use form overlays or hyperlinks in print lists in seckey protected archives it is necessary to enable the signUrl functionality in the Archive Server.

The use of forms in protected archives is only supported when the data is also in a protected archive and the leading applications certificate is also enabled for the archive in which the form is stored.

Contact Open Text Customer Support if you need this functionality.

Size of ISO images The recommended size for ISO images is 4 GB.

The maximum supported size for ISO images is 10 GB.

Maximum number of volumes within STORM STORM does not support more than 65’000 volumes

AS-3173 When you delete data in a logical archive that has the retention setting Purge Destroy (unrecoverable), this results in overwriting of the document's files with random patterns. This does not work for all file systems!

E.g.: SUN ZFS uses Copy-on-Write (blocks are not overwritten but copied) and the NetApp file-system (WAFFLE) uses an identical mechanism.

The administrator has to check how attached file system and storage system behave on overwriting files when enabling that feature.



Calling command line tools Command line tools require loading the Archive Server environment first.

Under UNIX call:

<OT install AS>/bin/profile

Under Windows open a command line window and call:

<OT install AS>\bin\profile.bat

Installation: restricted choice for directories CDDIR and CDIMG

The installation guide states the following restrictions for directories chosen during installation:

a) directories CDIMG and CDDIR must not be identical

b) var directory must not be a subdirectory of neither CDIMG nor CDDIR

If some of these parameters have been chosen inappropriately you still can correct them by taking the following steps:

1. Edit DS.Setup:

o Open <config directory of archive server>/setup/DS.Setup in an editor.

o Correct two lines as follows:

CDDIR=<absolute path to correct cddir> CDIMG=<absolute path to correct cdimg>

o Save DS.Setup

Create the two directories in the file system and make sure that they are owned and writeable by the archive spawner user.

Restart the archive spawner processes (spawncmd stopall ; spawncmd startall) and the application server.

AS-4898 The maximum number of groups a user can be assigned to is 17. If you try to assign another group, a message is displayed informing that the maximum number of groups for the current user is reached. Assignment denied.

AS-7557 The schema migration of the database must be finished before the shadow pools can be used.



AS-7814 After deleting a shadow pool the application server must be restarted.

AS-7604 Use of the AL migrate command in copy or move mode is not supported for

• documents having at least one SIA (source) component

documents having at least one component in a BLOB

AS-7605 Shadow Pools:

In the tape scenario the usage of shadow pools is not supported:

• the FS pool used in tier2 must not have any shadow pools

• the GS pool used in tier3 must not have any shadow pools

Additionally, the usage of TSM GS volumes in a shadow pool of type GS is not allowed.


The disk buffer used by a shadow pool must not be used in any other pool as buffer.


To get a complete backup in the shadow pool the createLcpOrders utility will have to be run for the target pool of volmig after all volumes have been processed successfully by volmig.

AS-9768 dsPurgeVol must not be used with age zero days.

8.1 Archive Cache Server


AS-8118 Archive Cache Server 10.5 cannot be used with Archive Server 10.1.1 using SSL

AS-5228 If both IPv4 and IPv6 are enabled on Archive Server and or



Archive Cache Server, and Tomcat uses NIO connectors the Tomcat will listen on IPv4 sockets only.

For the copy back job to work it is necessary to add the variable AS_PREF_IP=4 in the system environment of the Archive server.

ELIB-6823 If the Archive Cache Server is not available, a client using the Archive Server API sends its requests directly to the Archive Server.

If the client tries to access a placeholder (for a write-back document residing on the Archive Cache Server which is currently not available) the Archive Server will redirect the client to the Archive Cache Server. As the Archive Cache Server is down, the client assumes that the server it directed the original request to is down, this is the Archive Server. As a result the Archive Server will be marked as down, causing all further client requests to any document on the Archive Server to fail.

This behavior will prevail until the client refreshes its status info of the server (some minutes).

AS-5267 It is strongly recommended not to use the root partition as cache partition.

Windows creates a bunch of system folders in the root partition with special security settings, e.g. System Volume Information, $RECYCLE.BIN, etc.

In case a checkVolume is made on the Archive Cache Server partition, it may try to delete these system files. Depending on user/process rights the behavior is undefined.

Create a directory under the root partition and use this directory as cache partition.


8.2 Archive Server Administration


ADC-428 Scheduled Activities Protocol List is limited to 500 entries; showing and refreshing the list takes very long

To increase the number of lines of the protocol list (of the jobs of Archive Server) the user environment variable JOBPAGESIZE can be set.

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