openstage 20 hipath 2000/3000/5000/openoffice me · openstage 20 operating instructions. important...

Communication for the open minded

Siemens Enterprise Communicationswww.siemens.com/open

DocumentationHiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice MEOpenStage 20

Operating Instructions

Important information


Trademarks

For safety reasons, the telephone should only be supplied with power:• using the original power supply unit.

Part number: C39280-Z4-C51x (x: 0=EU, 1=US, 2=UK) or

• in a LAN with PoE (Power over Ethernet), which com-plies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you en-counter any problems, contact the responsible service per-sonnel.

Use only original Siemens accessories. The use of other ac-cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as at-tested by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appli-ance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old ap-pliance, please contact your city office, waste disposal ser-vice, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equip-ment which is installed and sold in the countries of the Eu-ropean Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electron-ic equipment.

Q

2


Location of the telephone• The telephone should be operated in a controlled environment with an

ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the micro-

phone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the tele-phone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments such as bathrooms.

Software update

Documentation in Internet This and other documentation can be found on the Internet at: http://www.enterprise-communications.siemens.com > Products > Phones & Clients > (Select Product) > Downloads.

To view and print documentation in PDF format, you require Acrobat Read-er (free software): http://www.adobe.com

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the web at: http://wiki.siemens-enterprise.com/

During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line. An update action is indicated by messages on the display and/or by flashing LEDs.

3

http://www.enterprise-communications.siemens.com

http://www.adobe.com/products/acrobat/readstep2.html

http://wiki.siemens-enterprise.com/

Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . 9

Getting to know your OpenStage phone . . . . . . . . .10OpenStage 20 user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 12Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Answering a call via the loudspeaker (speakerphone mode) . . . . . . 21

Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 22Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4

Contents

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 26Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 29Call forwarding in the event of telephone failure (CFSS) . . . . . . . . . 30Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 31

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 33

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 34Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 34Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Answering calls from the entrance telephone and opening the door36

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 38Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 40Dialing from the telephone database (LDAP) . . . . . . . . . . . . . . . . . 41Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 43Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . 44Talking to your colleague with discreet calling. . . . . . . . . . . . . . . . . 45Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 45Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 45Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Preventing and allowing call waiting (automatic camp-on) . . . . . . . 48Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 48Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 52Transferring a call after a speaker call announcement in a group . . 53Send trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5

Contents

If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 55

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Displaying and assigning call charges . . . . . . . . . .57Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 59Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Monitoring a room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . 62Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 63Locking another telephone to prevent unauthorized use . . . . . . . . . . . 64Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

More functions/services. . . . . . . . . . . . . . . . . . . . . . .66Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 67Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 68

Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 70Resetting services and functions (system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . . 71Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 72Using system functions from outside (DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 73Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 74Controlling connected computers or programs running on them/telephone data services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Communicating with PC applications over a CSTA interface . . . . . . . . 76Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Radio paging (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

6

Contents

Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . 79Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Accepting a call for another member of your team . . . . . . . . . . . . . . . . 81Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Special functions in the LAN (PC network) . . . . . . 84Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 85Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Individual phone configuration . . . . . . . . . . . . . . . . 90Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting the display to a comfortable reading angle . . . . . . . . . . . 90Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 91Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . 92Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Testing the telephone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Different Displays in a HiPath 4000 Environment . 94

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Responding to error messages on the screen . . . . . . . . . . . . . . . . . . . 95Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . 95Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Overview of functions and codes. . . . . . . . . . . . . . 101

7

General information

General information

About this manualThis document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea-tures must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following reasons:• The function is not configured for you or your telephone. Please con-

tact your system support representative.• Your communications platform does not feature this function. Please

contact your Siemens sales partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.

This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Refer-ence Guide contains quick and reliable explanations of frequently used functions.

Service

If you experience problems or defects with the phone, please dial the ser-vice number for your country.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid en-dangering yourself or other persons and to prevent damage to the unit.

The Siemens service department can only help you if you experi-ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.

8

General information

Intended useThe OpenStage phone is a desktop or wall-mounted unit designed for speech transmission and for connection to the LAN. Any other use is re-garded as unauthorized.

Telephone typeThe identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platform can be obtained from your service technician. Please have this information ready when you contact our service depart-ment regarding faults or problems with the product.

Speakerphone quality and display legibility• To ensure good speakerphone quality, the area in front of the telephone

(front right) should be kept clear. The optimum handsfree distance is 20 inches (50 cm).

• Proceed as follows to optimize display legibility:– Turn the phone to tilt the display. This ensures you have a frontal

view of the display while eliminating light reflexes.– Adjust the contrast as required page 90.

9

Getting to know your OpenStage phone

Getting to know your OpenStage phoneThe following sections describe the most frequently used operating ele-ments and the displays on your OpenStage phone.

OpenStage 20 user interface

1 You can make and receive calls as normal using the handset.

2 The display permits intuitive operation of the phone page 16.

3 The function keys allow you to call up the most frequently used func-tions during a call (e.g. Disconnect) page 13.

4 O mailbox key and N menu key.

5 Audio keys are also available, allowing you to optimally configure the audio features on your telephone page 13.

6 The 3-way navigator is a convenient navigation tool page 14.

7 The keypad is provided for input of phone numbers/codes.

7

1

6

2

3

4 5

10


Ports on the underside of the phone

OpenStage 20 properties

Display type LCD, 24 x 2 charactersFull-duplex speakerphone function ;10/100 Mbps Ethernet switch page 12 ;Wall mounting ;

Network

PC Power supply unit

Handset

11


Using network ports more efficiently OpenStage 20 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone.

Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.

To connect OpenStage 20 to a PC, you require only a commercial network cable (uncrossed).

OpenStage 20Network switch PC

12


Keys

Function keys

Mailbox key and Menu key

Audio keys

Key Function when key is pressed

s End (disconnect) call page 24.

, Redialing page 24.

r Button for fixed call forwarding (with red LED key) page 28.

p Activate/deactivate microphone (also for speakerphone mode) page 25.


O Open mailbox (with red LED key) page 17.

N Open Program/Service menu (with red LED key) page 19.


- Reduce volume and set contrast brighter page 90.

n Turn speaker on/off (with red LED key) page 21.

+ Increase volume and set contrast darker page 90.

13


3-way navigator

With this control, you can manage most of your phone’s functions, as well as its displays.

Remove the protective film from the ring around the 3-way naviga-tor before using the phone.

Operation Functions when key is pressed

Press the $ key. In idle mode:• Open the idle menu page 16

In lists and menus:• Scroll down

Press the % key. In idle mode:• Open the idle menu page 16

In lists and menus:• Scroll up

Press the i key. Entry selected:• Perform action

14


KeypadIn cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering the text, all available characters for this key are dis-played. After a short while, the character in focus is displayed in the input field.

Alphabetic labeling of dial keys is useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the tele-phone spell a name; e.g. 0700 - PATTERN = 0700 - 7288376).

Character overview

Text input

Enter the required characters via the keypad.

Select the functions using the keys % and $.

Confirm your entry with i.

Key 1x 2x 3x 4x 5x

1 [1]

[1] Space

1

2 a b c 2

3 d e f 3

4 g h i 4

5 j k l 5

6 m n o 6

7 p q r s 7

8 t u v 8

9 w x y z 9

0 + . - 0

) [2]

[2] Next letter in upper case

( [3]

[3] Delete character

15


DisplayYour OpenStage 20 comes with a tilt-and-swivel black-and-white LCD dis-play. Adjust the tilt and contrast to suit your needs page 90.

Idle modeYour phone is in idle mode when there are no calls taking place or settings being made.

Example:

Idle menu

When in idle mode, press a key on the 3-way navigator page 14 to dis-play the idle menu. You can call up various functions here. The idle menu includes selected functions from the Program/Service menu page 19.

It may contain the following entries:• Caller list• Forwarding on• Lock phone• DND on[1]

• Advisory msg. on• Ringer cutoff on• Send message• View callbacks[2]

• Directory• HF answerback on• Suppress call ID• Waiting tone off• DISA intern

[1] Must be activated by service personnel.[2] Only appears if callback requests are saved

220870 f13:15 MON 02.03.07

Time

Date

Open the idle menu

Own phone number

16


MailboxDepending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this application in addition to messages received.

MessagesYou can send short text messages to individual internal stations or groups.

In idle mode ( page 16) the following signals alert you to the presence of new messages:• O key LED lights up• Displays "Messages received".

Press the mailbox key O.

Example:

VoicemailIf your telephone is connected to a voicemail system (such as Entry Voice Mail), the Mailbox key will also light up to alert you to any messages that have arrived. An appropriate message also appears on the display (for instance, in Entry Voice Mail: "X new messages").

To play back your voicemails, follow the instructions on the display.

For a description of how to edit the entries page 68.

Message sent? fMsg. from: Coco, Chanel

Display message

Caller ID

Function menu

17


Caller listIf you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details).

Your telephone stores up to ten calls in chronological order. Each call is as-signed a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

The caller list is automatically displayed page 16 in the idle menu page 39.

Information is displayed regarding the caller and the time at which the call was placed.

Example:

Callers with suppressed numbers cannot be saved in the call log.

For a description of how to edit the call logs page 39.

Busy 21.02. 16:25 f10168 PETER

Date

Telephone status during a call attempt

Time

Caller ID

Function menu

18


Program/Service menu Use the N menu key to reach your communication system’s Program/Service menu.

The menu key LED remains red as long as you are in this menu.

Example:

The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu. A double arrow next to an entry indicates the availability of additional options for this entry.

Accessing the menu

There are three ways to open the Program/Service menu on your commu-nication system:1. Press the menu key N. Use the $ or % keys to select an option

and confirm with the i key.

2. Press $ or % and select a function from the idle menu page 16.

3. In idle mode, press ( or ) and the code for the function you want.

For an overview of the maximum functions available, with corre-sponding codes, see page 101.

*7=Use speed dialing? f Program/Service:

Menu title

Further entries are avail-able

Menu option

19

Step by Step

Basic functions

Basic functions

Answering a callSpecial default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone se-quence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance tele-phone, your telephone rings three times in rapid succession every four seconds (triple-tone se-quence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

The number or the name of the caller appears on the display.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.

^ Lift the handset.

+ or - Raise or lower the volume. Keep pressing the key until the desired volume is set.

Please read the introductory chapter "Getting to know your OpenStage phone" page 10 care-fully before performing any of the steps de-scribed here on your phone.

Your service personnel can adjust the ring ca-dence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.

20

Basic functions

Step by Step

Answering a call via the loudspeaker (speak-erphone mode)

Suggestions for using speakerphone mode:• Tell the other party that you are using speakerphone

mode.• The speakerphone works bests at a low receiving

volume.• The ideal distance between the user and the tele-

phone set in speakerphone mode is about 50 cm (approx. 20 inches).


n Press the key shown. The LED lights up.

if nec. + or - Raise or lower the volume. Keep pressing the key until the desired volume is set.

Ending a call

n Press the key shown. The LED goes out.or

s Press the key shown.

Switching to speakerphone modePrerequisite: You are conducting a call via the handset.

n\ Hold down the key and replace the handset. Then re-lease the key.

if nec. + or - Set the call volume. Keep pressing the key until the de-sired volume is set.

U.S. mode

If the country setting is set to U.S. (ask the service per-sonnel), you do not have to hold down the loudspeaker key when replacing the handset to switch to speaker-phone mode.

n Press the key shown.

] Replace the handset. Proceed with your call.

if nec. + or - Set the call volume. Keep pressing the key until the de-sired volume is set.

21

Step by Step

Basic functions

Switching to the handsetPrerequisite: You are engaged in a call in speakerphone mode.

^ and [ Lift the handset. Proceed with your call.

Open listening in the room during a callYou can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Prerequisite: You are conducting a call via the handset.

Activating


Deactivating

n Press the key shown. The LED goes out.

22

Basic functions

Step by Step

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The called party does not answer or is busy:

\ Replace the handset.

On-hook dialing

j Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The other party answers with speaker:

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

The called party does not answer or is busy:


Your system may also be programmed so that you have to press the Internal key before you dial an internal number.To call an external party, you have to enter an ex-ternal code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).

23

Step by Step

Basic functions

Redialing a numberThe last three external telephone numbers dialed are stored automatically.

You can redial them simply by pressing a key.

Displaying and dialing saved station numbers

, Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

or

Keep confirming until the phone number you want ap-pears.

Select and confirm the option shown.

Ending a call


or


If this feature is configured (contact your service personnel), account codes entered are also saved page 58.

Next?

Call?

24

Basic functions

Step by Step

Rejecting callsYou can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).



If a call cannot be rejected, your telephone will continue to ring. The message "Currently not possible" is dis-played (e.g. in the case of recalls).

Turning the microphone on and offTo prevent the other party from listening in while you consult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi-crophone to answer an announcement via the tele-phone speaker (speaker call, page 35).

Prerequisite: A connection is set up, the microphone is activated.

p Press the key shown. The LED lights up.

or

p Press the lit key. The LED goes out.

25

Step by Step

Basic functions

Calling a second party (consultation)You can call a second party while a call is in progress. The first party is placed on hold.

Confirm.

j Call the second party.

Return to the first party:

Confirm,

or

select and confirm the option shown.

Switching to the held party (alternating)


Combine the calling parties into a three-party con-ference


Allowing call partners to continue a conference af-ter you exit


Consultation?

Return to held call?

Quit and return?

Toggle/Connect?

Conference?

Leave conference?

For more information on conferences, see page 50.

26

Basic functions

Step by Step

Transferring a callIf the person you are speaking to wants to talk to anoth-er colleague of yours, you can transfer the call that col-league.

Confirm.

j Enter the number of the party to which you want to transfer the call.

[ Announce the call, if necessary.


or


Consultation?

Transfer?

27

Step by Step

Basic functions

Call forwarding

Using variable call forwardingYou can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)

r Press the key shown.or

$ Open the idle menu page 16.


Confirm,

or

select and confirm the option shown,

or


j Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwardingr Press the key shown.

or


When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service per-sonnel), you can also forward calls to this desti-nation. Destinations: fax = 870, DID = 871, fax DID = 872.

If you are a call forwarding destination, your dis-play will show the station number or the name of the originator on the upper line and that of the caller on the lower line.

Special features must be taken into consideration if your telephone operates with HiPath 5000 (sys-tem networking via PC network) page 85!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off

28

Basic functions

Step by Step

Using call forwarding no reply (CFNR)Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re-ceived while another call is ongoing can be automatical-ly forwarded to a specified telephone.

N Press the key shown.


j Enter the destination number.• Enter the internal station number for internal desti-

nations• Enter the external code and the external station

number for external destinations

Confirm.

Deactivating Call Forwarding No Reply



Confirm.

or

Select and confirm to deactivate but not delete the for-warding destination.

*495=CFNR on?

Save?

#495=CFNR off?

Delete?

Exit

If CFNR is activated, when you hang up, "CFNR: " appears briefly on the display.

29

Step by Step

Basic functions

Call forwarding in the event of telephone failure (CFSS)If configured (consult your service personnel), you can define an internal or external call forwarding destination that activates in the event of telephone failure.



j Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding/deleting a destination:



Confirm the option shown to deactivate and delete the forwarding destination.

or

Select and confirm to deactivate but not delete the for-warding destination.

Changing the forwarding destination (if call for-warding is active):


)9411 Enter the code.

Confirm.

j Change the destination phone number.

Confirm.

*9411= CFSS on?

Save?

#9411= CFSS off?

Delete?

Exit?

Change?

Save?

30

Basic functions

Step by Step

Call forwarding in the carrier network andforwarding multiple subscriber numbers (MSN) (not for U.S.)If this function has been configured (contact your ser-vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct-ly within the carrier network.For example, you can forward your phone line to your home phone after business hours.



Select and confirm the required type of call forwarding

or


or


j Enter your DID number.

j Enter the destination number (without the external code).

Confirm.

Deactivating call forwarding


Confirm the displayed call forwarding type.

j Enter your DID number.

Trunk FWD on?

1=immediate?

2=on no answer?

3=on busy?

Save?

Trunk FWD off?

31

Step by Step

Basic functions

Using callbackYou can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user.You receive a callback• When the other party is no longer busy.• When the user who did not answer has conducted

another call.

Storing a callback

Prerequisite: You have reached a busy line or no one answers.

Confirm.

Accepting a callback

Prerequisite: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

^ Lift the handset.

or


or


You hear a ring tone.

When configured (contact your service person-nel), all callback requests are automatically delet-ed over night.

Callback?

Answer?

32

Basic functions

Step by Step

Viewing and deleting a stored callback


Select and confirm the option shown[1].

Select and confirm to display additional entries.

Deleting a displayed entry

Confirm.

Ending retrieval


or

N Press the key shown. The LED goes out.

or


View callbacks?

[1] „Different Displays in a HiPath 4000 Environment“ page 94

Next callback?

Delete?

Exit?

33

Step by Step

Enhanced phone functions


Answering calls

Accepting a specific call for your colleague

You hear another telephone ring.




if nec.

Select and confirm, until the phone number/name of the desired subscriber is displayed.

Confirm.

or

j If you know the number of the telephone that is ringing, enter it directly.

More features? f

*59=Pickup - directed?


Next?

Accept call?

34


Step by Step

Using the speakerphoneA colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an-nouncement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speaker-phone mode.

^ Lift the handset and answer the call.

or

Press the "OK" key to confirm your selection and answer the call.

or

p Press the key and answer the call.

Enabling and disabling handsfree answerback


Select and confirm the option shown,

or


Mute off?

If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immedi-ately in speakerphone mode.If handsfree answerback is disabled (default set-ting), follow the procedure described above.

Placing a speaker call to a colleague page 44.

HF answerback on?

HF answerback off?

35

Step by Step


Answering calls from the entrance telephone and opening the doorIf an entrance telephone has been programmed, you can use your telephone to speak to someone at the en-trance telephone and to activate a door opener.If you have the proper authorization (contact your ser-vice personnel), you can activate the door opener, en-abling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone

Prerequisite: Your telephone rings.

^ Lift the handset within thirty seconds. You are connect-ed to the entrance telephone immediately.

or

^ Lift the handset after more than thirty seconds.

j Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone

Confirm.

Opening the door from your telephone without calling the entrance telephone




Opening the door with a code (at the door)

j After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig-nal may or may not be forwarded.

Open door?

*61=Open door?

Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC network) page 89!

36


Step by Step

Activating the door opener




j Enter the five-digit code. Default code = "00000".

or

Select the displayed function and press the "OK" dialog key to change the code.


or

You can also open the door without a doorbell ring.

Deactivating the door opener



*89=Door opener on?

3=change password?

1=enable with ring?

2=enable w/o ring?

#89=Door opener off?

37

Step by Step


Making calls

En-bloc sending/correcting numbersIf this feature is configured (contact your service per-sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.The station number is only dialed at your specific re-quest.

j Internal calls: Enter the station number. External calls: Enter the external code and the station number.

Dialing entered/displayed numbers

^ Lift the handset.

or

Confirm.

Correcting numbers entered

Select and confirm the option shown.The last digit entered in each case is deleted.

j Enter the required digit(s).

Canceling en-bloc sending


or


or


Please dial?

A station number can only be corrected as it is being entered. Station numbers stored for num-ber redial, for example, cannot be corrected.

Delete number?

Cancel?

38


Step by Step

Using the caller listDetailed information, as well as a sample display entry are provided on page 18.

Retrieving the Caller List

Prerequisite: Service personnel has set up a caller list for your telephone.


Confirm[1].

The latest entry is displayed, see the example on page 18.

To view other calls, confirm each subsequent display.

Ending retrievalSelect and confirm the option shown.

orN Press the key shown. The LED goes out.

or


Displaying the call time

Prerequisite: You have retrieved the caller list and the selected call is displayed page 18.


Dialing a station number from the caller list

Prerequisite: You have retrieved the caller list and the selected call is displayed.


Removing an Entry from the Caller List

Prerequisite: You have retrieved the caller list and the selected call is displayed.

Confirm.

Caller list?


Next?

Previous menu?

Time/date sent?

Call?

The caller is automatically deleted from the caller list when a connection is finally set up.

Delete?

39

Step by Step


Dialing a number from the internal directoryThe internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con-tact your service personnel to find out if one was con-figured for your system.

Prerequisite: Names have been assigned to the station numbers stored in the system.

^ Lift the handset.

or


Confirm.

if nec. If several directories have been configured:

Confirm.

The first entry is displayed on the screen.

+ or - Scroll to next or previous entry.

or


or


or

j Enter the name you want to find, or just the first few let-ters, using the alphanumeric keypad page 15.

if nec.Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

if nec.Select and confirm the option shown. All entered letters are deleted, and the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen


Directory?

1=internal?

Scroll Next?

Scroll Previous?

Delete Character?

Delete Line?

Call?

40


Step by Step

Dialing from the telephone database (LDAP) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.

Prerequisite: The LDAP search feature has been con-figured in the system.

^ Lift the handset.or


Confirm.

if nec. If several directories have been configured:


j Enter the name you wish to search for using the keypad (max. 16 characters) page 15.You can enter an incomplete name, e. g. "mei" for "Mei-er".

if nec. If configured (ask your service personnel), you can also search for surname and first name. To separate sur-name and first name by a space, enter "0". You can en-ter incomplete names, e. g. "mei p" for "Meier Peter".

if nec.

Select and confirm each letter to be deleted. The last letter entered is deleted.

Confirm.The name is searched for. This may take a few seconds.

Directory

2=LDAP?

Delete Character?

In large databases, the results of the search may be incomplete if too few characters are entered

page 42.

Search?

41

Step by Step


The result is displayed

If only one name is found, it is displayed.

Confirm.

If several names are found (max. 50), the first name is displayed.

+ or - Scroll to next or previous entry,

or

confirm,

or



If no name is found

If your search does not yield any name corresponding to your query, you can extend the range of the search, e. g. by deleting characters.

Select and confirm the option shown.For further procedure, see above.

If too many names are found

If more than the maximum of 50 names are found cor-responding to your query, only an incomplete list of re-sults can be displayed.

You can view these results, select any of the names, or change the search string (e. g. narrow the search by en-tering more characters).

Confirm, to view the incomplete list. For further procedure, see above.

or Narrow the search down.

Select and confirm, in order to change the search string.For further procedure, see above.

Call?

Scroll Next?

Scroll Previous?

Call?

Modify search?

In this case it is advisable to narrow down the search so that all corresponding names can be displayed.

Show matches?

Modify search?

42


Step by Step

Making calls using system speed-dial num-bers

Prerequisite: You know the system speed-dial num-bers (consult your service personnel).



j Enter a three-digit speed-dial number.

if nec. Suffix-Dialing

j If necessary, you can suffix-dial additional digits (for example, the user’s extension) at the end of the saved station number.If this feature is configured, a suffix is automatically di-aled (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys page 43.



) Press the key shown.

j Press the required speed-dial key.

Configure a speed-dial key

You can program the keys 0 to 9 with ten frequently used phone numbers.



Confirm.

) Press the key shown.

*7=Use speed dialing?

*7=Use speed dialing?

*92=Change Speed Dial?


Change?

43

Step by Step


j Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen.

Confirm.

j First enter the external code and then the external sta-tion number.

Confirm.

or If you make a mistake:

Select and confirm the option shown. This deletes all entered digits.

Confirm.

or


or


or


Talking to your colleague with a speaker callYou can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.



j Enter the phone number.

Change

Save

Previous?

Next?

Change?

Delete?

Exit?

*80=Speaker call?

Responding to a speaker call page 35.

44


Step by Step

Talking to your colleague with discreet call-ingIf this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display.You can listen in unnoticed and speak to the internal user without being overheard by the other party (dis-creet calling).

^ Lift the handset.


j Enter your internal station number.

Automatic connection setup (hotline)If this function is configured (contact your service per-sonnel), the system automatically sets up a connection to a preset internal or external destination.

^ Lift the handset.Depending on the setting, the connection is either set up immediately or only after a preset period of time ( hotline after a timeout).

Assigning a station number (not for U.S.)If this function has been configured (contact your ser-vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.



j Enter the DID number you wish to use.

j Dial the external number.

Your service personnel can protect your tele-phone against discreet calling.

*41=Temporary MSN?

45

Step by Step


Associated dialing/dialing aidIf this function has been configured (contact your ser-vice personnel), you can use a dialing aid to dial num-bers and set up calls for your telephone.The operating procedure depends on whether the dial-ing aid is connected to the S0 bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S0 bus

On the PC, select a destination and start dialing.

^ The speaker on your telephone is switched on. Lift the handset when the other party answers.

Dialing aid at the a/b (T/R) port

On the PC, select a destination and start dialing.

"Lift the handset" appears on the PC screen.

^ Lift the handset.

Dialing aid from your telephone for another tele-phone:



j Enter the internal station number ("Dial for:").

j Enter the number you wish to dial.

*67=Associated dial?

46


Step by Step

During a call

Using call waiting (second call)Callers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.You can block the second call or the signal tone ( page 48).

Prerequisite: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

\ Replace the handset. Your telephone rings.

^ Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec-ond call:


You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one

Confirm.

or

\ Replace the handset. "Recall appears on the display: ..." appears on the screen.

^ Lift the handset.

Call waiting?

Quit and return?

47

Step by Step


Preventing and allowing call waiting (auto-matic camp-on)If this function has been configured (ask your service personnel), you can prevent or allow a second call

page 47 from being signaled by automatic camp-on during an ongoing call.


Select and confirm the option shown[1],

or


Turning the call waiting tone on and offYou can suppress the call waiting tone (every six sec-onds) for external calls. A one-time special dial tone then alerts you to the waiting call.

Activating



Deactivating



Saving a number You can save your call partner’s station number for sub-sequent redialing from the caller list page 39.

Prerequisite: You are conducting a call.


#490=Call wait.trm.off?


*490=Call wait.term.on?

Waiting tone off?

Waiting tone on?

Save number?

48


Step by Step

Parking a callYou can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.




0 ... 9 Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not dis-played, it is already in use; enter another one.

Retrieving a Parked Call

Prerequisite: One or more calls have been parked. The phone is idle.



0 ... 9 Enter the park slot number you noted earlier.If the park slot number you enter is not in use, you can-not retrieve the call.

*56=Park a call?

Retrieve call?

If a parked call is not picked up, after a specific pe-riod of time the call is returned to the telephone from where it was parked (recall).

49

Step by Step


Conducting a conferenceIn a conference call, you can talk to as many as four oth-er parties at the same time. These may be internal or external users.

j Call the first party.


j Call the second party. Announce the conference.


A tone sounds every 30 seconds to indicate that a con-ference is in progress.

If the second party does not answer

Confirm.

Adding up to five parties to a conference

Confirm.

j Call the new party. Announce the conference.


Viewing the conference parties

Select and confirm the option shown. The first party is displayed.

To display other parties, confirm each subsequent display.

To exit the list: Select and confirm the option shown.

Removing parties from the conference

Select and confirm the option shown. The first party is displayed.

Confirm as often as required until the desired party ap-pears.


You can only add parties to or remove them from a conference if you initiated the conference.

Start conference?

Conference?

Return to held call?

Add party?

Conference?

View conf parties?

Next?

Exit list?

View conf parties?

Next?

Remove party?

50


Step by Step

Leaving a conference


or\ Replace the handset, if this feature is configured (con-

tact your service personnel).

Ending a conference


or

\ Replace the handset, if this feature is configured (con-tact your service personnel).

Removing the ISDN central office partyfrom the conference


Leave conference?

End conference?

Drop last conf. party?

51

Step by Step


Activating tone dialing/DTMF suffix-dialingYou can transmit dual-tone multifrequency (DTMF) sig-nals to control devices such as an answering machine or automatic information system.



j You can use the keys 0 through 9, ) and ( to transmit DTMF signals.

*53=DTMF dialing?

Ending the call also deactivates DTMF suffix dial-ing.Your system may be configured so that you can start DTMF suffix-dialing immediately after set-ting up a connection.

52


Step by Step

Transferring a call after a speaker call an-nouncement in a groupIf this function has been configured (contact your ser-vice personnel), you can use a speaker call (announce-ment, page 44) to announce a call in progress to a group of users page 79.After a member of the group has accepted the call re-quest, you can transfer the waiting party.


Confirm. The other party is placed on hold.

$ Press the key shown.


j Enter the group’s station number.

[ Announce the call.When a member of the group accepts the call

page 35, you are connected to this party.


or


Consultation?

*80=Speaker call?

Transfer?

If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

53

Step by Step


Send trunk flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com-munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser-vice code or telephone number.

Prerequisite: You have set up an external connection.



j Enter the service code and/or telephone number.

*51=Trunk flash?

54


Step by Step

If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond page 47.

Busy override - joining a call in progressThis function is only available if it has been configured by the service technician (contact your service person-nel).

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.


The called party and person to whom this party is talk-ing hear an alerting tone every two seconds.If the called party has a system telephone with display, the following appears on the screen: "Override: (Num-ber or name)".

You can now start talking.

Camp-on

The called party can prevent automatic call wait-ing page 48.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Override?

55

Step by Step


Using night answerWhen night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser-vice personnel (standard night answer service) or by you (temporary night answer service).

Activating


Press the "OK" dialog key to confirm ( standard night an-swer service).

or

) Enter the code ( standard night answer service).

or

j Enter the destination number ( temporary night answer service).Confirm.

Deactivating


Service personnel can also configure an "automatic night answer service". The automatic night answer ser-vice activates at specific times for your telephone de-pending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).


Night answer on?

*=default?

Save?

Night answer off?

56

Displaying and assigning call charges

Step by Step


Displaying call charges (not for U.S.)

For the current call:

Call charges are shown by default on the display when a call ends.If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.Call charge display must be requested from the net-work operator and configured by the relevant service personnel.Depending on the setting, call charges are displayed during or after a call.Depending on the network operator, free external calls are also displayed. The message "Free of Charge" ap-pears on the screen either before or during the call.If the cost indication facility has not been installed, the display will show the dialed number and/or the length of the telephone call.

For all calls and for the last call

Connection charges for the last chargeable call made are displayed first. After five seconds, the accumulated connection charge (total) is displayed.



If a call is forwarded, call charges are assigned to the destination of the call transfer operation.

*65=Show call charges?

57

Step by Step


Dialing with call charge assignmentYou can assign external calls to certain projects.

Prerequisite: Your service personnel have defined ac-count codes for you.



j Enter account code.

if nec. ( Press this key.

or

Confirm.

May be necessary, depending on configuration; contact your service personnel.

j Enter the external phone number.

*60=Account code?

#=Save?

You can also enter the account code during a call.

58

Privacy/security

Step by Step

Privacy/security

Turning ringer cutoff on and offIf you do not wish to take calls, you can activate the ring-er cutoff function. Calls are only identified by one ring signal, and they are shown on the display.

Activating



Deactivating



Activating/deactivating "Do not disturb"If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external call-ers are connected to another phone, which you can specify (contact your service personnel).

Activating



Deactivating


Confirm.

Ringer cutoff on?

Ringer cutoff off?

DND on?

DND off?

When you lift the handset, you will hear a special tone (continuous buzzing) reminding you that "Do not disturb" is activated.

Authorized internal callers automatically override the DND feature after five seconds.

59

Step by Step

Privacy/security

Caller ID suppressionYou can prevent your station number or name from ap-pearing on the displays of external parties you call. The feature remains active until you deactivate it.

Activating



Deactivating



Suppress call ID?

Restore caller ID?

Your service personnel can activate/deactivate caller ID suppression for all phones.

60

Privacy/security

Step by Step

Monitoring a roomYou can use a phone to monitor a room. This function must be enabled on the monitoring phone.When you call this phone, you can immediately hear what is happening in that room.

Activating the telephone to be monitored



You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.

Deactivating the telephone to be monitored

N Press the lit key. The LED goes out.

or


Monitoring the room

j Enter the internal station number of the phone located in the room that you wish to monitor.

*88=Room monitor?

61

Step by Step

Privacy/security

Trace call: identifying anonymous call-ers (not for U.S.)You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up.


Select and confirm the option shown.*84=Trace call?

If the trace is successful, the transmitted data is stored by your network operator. Contact your service personnel.

62

Privacy/security

Step by Step

Locking the telephone to prevent unau-thorized useYou can prevent unauthorized parties from using your phone in your absence.

Lock and unlock phone

c Open the idle menu page 16.


or


j Enter code (telephone lock) page 65.

Lock phone?

Unlock phone?

When the phone is locked, a special dial tone sounds when the handset is lifted. Within the system, users can make calls as normal.

Your phone can also be locked or unlocked by an authorized party page 64.

63

Step by Step

Privacy/security

Locking another telephone to prevent unauthorized useIf configured (contact your service personnel), you can lock and unlock other telephones to prevent unautho-rized access.

If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.



j Enter the internal station number of the phone you wish to lock/unlock.

Confirm,

or


*943=Lock all phones?

*=lock phone?

#=unlock phone?

64

Privacy/security

Step by Step

Saving your PINEnter the lock code to use the functions• for protecting your phone against unauthorized use

page 63• for using another telephone like your own.

page 70

You can save this code.


Confirm.

j Enter the current five-digit PIN.If you have not yet set a PIN, use "00000" the first time.

j Enter the new PIN.

j Re-enter the new PIN.

*93=Change PIN?

If you forget your code, contact your service per-sonnel. Your code can be reset to "00000".

65

Step by Step

More functions/services


Appointments functionYou can configure your phone to call you to remind you about appointments page 67.You must save the required call times. You can enter a single appointment that will take place in the next twen-ty-four hours or you can enter a daily recurring appoint-ment.

Saving appointments


Confirm.

j Enter a 4-digit time, such as 0905 for 9.05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).

possibly 2 or 7 If the selected language is "US English" (configure page 92) you can enter the code 2 for "am" or 7 for

"pm" (default = "am").

Confirm.

or


Confirm.

Deleting and checking a saved appointment


Confirm.

Confirm.

or


*46=Timed reminder on?

One time only?

Daily?

Save?

#46=Timed reminder off?

Delete?

Exit?

66


Step by Step

Using timed reminders

Prerequisite: You have saved a reminder page 66. The saved time arrives.

The phone is ringing. The appointment time is dis-played.

n Press key twice.

or

^ \ Lift the handset and replace it again.

Sending a messageYou can send short text messages to individual stations or groups of stations with system telephones.

Creating and sending a message



j Enter the internal station number of the recipient or group.Select predefined text (can be changed by service per-sonnel) and confirm.

or0 ... 9 Enter the code directly.

The code is shown on your display with the correspond-ing message.

or


j Text entry (up to 24 characters) page 15.

Confirm.

Reminder at 1200

If you do not answer the timed reminder, it is re-peated five times and then deleted.

Send message?

0=Please callback?

Enter message text?

Send?

Transmitted text messages are saved as callback requests on system telephones with no display and on ISDN, pulse or tone dialing telephones.

67

Step by Step


Displaying and deleting messages you have sent

Prerequisite: The recipient has not yet accepted a sent message.



Confirm.

The text message is displayed.


The message is deleted.

Viewing and editing incoming messagesPay attention to the notes on page 17.

O The LED lights up. Press the key shown.

or

Confirm.

The sender’s caller ID appears on the display.

Confirm.

The text message appears on the display.

Viewing the transmission time

Confirm.

Calling the sender


Deleting messages


View sent message?

Message sent?

Delete?

View messages? f

Message sent?

Time/date sent?

Call sender?

Delete?

68


Step by Step

Leaving an advisory messageYou can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence.When you receive a call, the message appears on the callers display.



Select predefined text (can be changed by service per-sonnel) and confirm.

or

0 ... 9 Enter the code directly.The code is shown on your display with the correspond-ing message.

or


j Enter message (up to 24 characters) page 15.

Confirm.

Deleting advisory messages



Advisory msg. on

0=Will return at:

Predefined messages with a colon can be com-pleted by entering a digit.

Enter message text?

Save?

Advisory msg. off?

69

Step by Step


Using another telephone like your own for a callOther parties can temporarily use your phone like their own for an outgoing call.




j Enter the number of the other user.

j Enter the other user’s lock code page 65.

if nec.

If the other user has not set a PIN, he or she is prompt-ed to do so on his or her phone.


This state is cancelled as soon as the call is ended.

PIN and Authorization f

*508=Temporary Phone?

Change PIN?

70


Step by Step

Resetting services and functions(system-wide cancellation for a tele-phone)A general reset procedure is available for initiated func-tion. The following functions are deleted, if enabled:

• Forwarding on• Advisory msg. on• Ringing group on• Hunt group off• Suppress call ID• Call waiting tone off• Do not disturb on• Ringer cutoff on• Received messages:• View callbacks


Select and confirm the option shown.#0=Reset services?

71

Step by Step


Activating functions for another tele-phoneIf configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service):

• Do not disturb,code: *97/#97 page 59

• Call forwarding, code *11, *12, *13/#1 page 28• Lock and unlock phone,

code *66/#66 page 63• Ringing group

code *81/#81 page 79• Leave an advisory message,

code *69/#69 page 69• Group call

code *85/#85 page 79• Reset services and functions,

code #0 page 71• Control relays,

code *90/#90 page 77• Night answer,

code *44/#44 page 56• Timed reminders,

code *46/#46 page 66


Confirm.

j Enter the internal station number of the phone where you wish to activate the function.

j Enter code (for example, *97 for "Do not disturb on").

For any additional input, follow the instructions on your display.

*83=Associated serv?

72


Step by Step

Using system functions from outside(DISA: Direct Inward System Access)If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions:

• Reset services and functions,code #0 page 71

• Call forwarding, code *1/#1 page 28• Lock and unlock phone,

code *66/#66 page 63• Save your PIN,

code *93 page 65• Send a message,

code *68/#68 page 67• Leave an advisory message,

code *69/#69 page 69• Ringing group, code *81/#81 page 79• Group call, code *85/#85 page 79• Caller ID suppression,

code *86/#86 page 60• Camp-on tone, code *87/#87 page 48• Open door, code *61 page 36• Release door opener, code *89/#89 page 37• Control relays, code *90/#90 page 77• Do not disturb, code *97/#97 page 59• Ringer cutoff, code *98/#98 page 59• Dial using speed dial, code *7 page 43• Associated service, code *83 page 72

Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to the system.

j Establish a connection to the system. Enter the station number (contact your service personnel).

j Wait for the continuous tone (if necessary, switch phone to tone dialing) and enter the internal number as-signed to you and the corresponding PIN.

( Enter the code (only required if programmed in the sys-tem).

73

Step by Step


j Wait for the dial tone and enter the code for example,

*97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones.

or


Using functions in ISDN via code dial-ing (keypad dialing)If authorized (contact your service personnel), you can access ISDN functions in some regions using codes.


Confirm.

j Enter the desired trunk number (contact your service personnel).

j Entering a code for required ISDN function (contact your service personnel).

You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activated. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.

*503=Keypad dialing?

Contact your network provider to find out which ISDN functions can be code-operated in your country.

Siemens Enterprise CommunicationsGmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activ-ities or remote operation (such as toll fraud).

74


Step by Step

Controlling connected computers or programs running on them/telephone data servicesIf this function has been configured (contact your ser-vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Prerequisite: You have set up a connection.


Confirm.

For entering data, you are guided by the connected computer. However, depending on configuration (con-tact your service personnel), you must activate your en-tries in one of the following ways:

Inputs in en-bloc mode:

0 ... 9 Enter data.

( Complete entry.

or

Confirm.

or Inputs in online mode:

The connected computer processes your entries direct-ly.

( Enter the code.

0 ... 9 Enter data.

*42=Tel. data service?

Entry complete?

75

Step by Step


Communicating with PC applications over a CSTA interfaceIf configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display.


j Enter the three-digit ID for the application you wish to control.

+-0 ... 9e Use the relevant keys to communicate with the applica-tion.

Ending communication with the application

Select and confirm the relevant CSTA message.

or

^ \ Lift the handset and replace it again.

76


Step by Step

Controlling relays (only for HiPath 3000)If this function has been configured (contact your ser-vice personnel), you can use up to four relays to enable/disable different devices (such as a door opener).Depending on how you program the relays, you can ac-tivate and deactivate them manually them or configure them to activate and deactivate automatically (after tim-eout).


or


1 ... 4 Enter the relay.

Sensors (HiPath 33x0/35x0 only)If configured (contact your service personnel), sensors are able to recognize signals, call your phone, and dis-play an appropriate message on the screen.


*90=Control Relay On?

#90=Control Relay Off?

77

Step by Step


Radio paging (not for U.S.)If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers.

Pocket receivers signal a call request to the person you want to page. This person can then answer the page at the nearest phone.

Paging persons

To ensure that you can be found, you must have en-abled a ringing group page 81, call forwarding

page 28 or call forwarding-no answer (service techni-cian) to the internal station number of your PSE.A call request is signaled automatically.

Answering the page from the nearest telephone

^ Lift the handset.

)59 Enter the code.

j Enter own station number.

78

Using team functions

Step by Step

Using team functionsIf configured (consult your service personnel), your tele-phone is part of a team. The team consists of internal phones that are able to use certain functions.

Activating/deactivating a group call

If configured (consult your service personnel), you be-long to one or more groups of stations, which can be reached via hunt group or group call station numbers.Incoming calls are signaled one after the other (= hunt group) or simultaneously (= group call) on all phones in the group, until a group member answers the call.

Each station in the group can still be reached via their personal station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group.

You are part of a hunt group or call group



or


You belong to multiple groups



or


If an "X" appears between group/trunk number or (such as 301) and group name, the audible tone is active for this group or trunk.


Leave group?

Join group?

Leave group?

Join group?

301 X Group name

79

Step by Step


or

No "X" means that the call is deactivated.

Confirm. The next group/trunk number is displayed with a group name.

or

Select and confirm the option shown.The audible tone for the group/trunk displayed is deacti-vated.

or

Select and confirm the option shown.The audible tone for the group/trunk displayed is activat-ed.

or

Select and confirm the option shown.The audible tone for all groups and trunks is deactivat-ed.

or

Select and confirm the option shown.The audible tone for all groups and trunks is activated.

301 Group name

Next?

Leave group?

Join group?

#=Out of hunt group?

*=In hunt group?

If you have activated the audible tone for another group/trunk or deactivated the audible trunk for all groups/trunks you belong to, you will hear a special dial tone when you lift the handset.

80


Step by Step

Accepting a call for another member of your teamYou can use your own telephone to accept calls for oth-er telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured.

Prerequisite: Your telephone rings briefly. "Call for:" ap-pears on the upper display line with the station number or name of the originator; the station number or name of the caller appears on the lower line.

Confirm.

Ringing groupYou can have calls for your telephone signaled audibly at up to five other internal phones. The phone that an-swers the call first receives the call.

Saving, displaying, and deleting telephones for the ringing group



Follow the display prompts (enter the internal station number).

Removing all telephones in a call ringing group


Pickup - group?


*81=Ringing group on?

If your phone belongs to a ringing group, your display will show the station number or the name of the originator on the upper line and that of the caller on the lower line.

Ringing group off?

81

Step by Step


Uniform Call Distribution (UCD)If configured (consult your service personnel), you may belong to a group of stations (agents) to which calls are distributed.An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift



Confirm,

or


j To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift



Confirm.

or


UCD?

*401=Log on?

#401=Log off?

UCD? f

#402=Not available?

*402=Available?

82


Step by Step

Requesting and activating a work time

You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex-cluded from call distribution for a set period or until you log back on.



Confirm.

or


Turning the night service on and off for UCD



Confirm.

or


Display the number of waiting calls



Confirm.

UCD?

*403=Work on?

#403=Work off?

UCD?

*404=UCD night on?

#404=UCD night off?

UCD?

*405=Calls in queue?

83

Step by Step

Special functions in the LAN (PC network)

Special functions in the LAN (PC network)If your telephone is operating in a HiPath 5000 environ-ment, multiple HiPath 2000/HiPath 3000 systems are interconnected via a LAN (Local Area Network, such as a proprietary PC network). You are conducting a call via the LAN (PC network).In this instance, you must note certain particularities for some functions. These are described in this section.

Leaving hunt group/group callPrerequisite: You are part of a hunt group/group call

page 79 in another HiPath 2000/HiPath 3000:



j Enter the (DISA) station number of the other HiPath 2000/HiPath 3000.

i or ( Confirm your entry.

j Enter the (DISA) station number of your phone.



or


You belong to multiple groups of another HiPath 2000/HiPath 3000

j Enter group number for "directed joining/leaving".

HiPath OpenOffice ME cannot be integrated into a HiPath 5000 environment.

DISA intern?

Leave group?

Join group?

84


Step by Step

Setting up "follow me" call forwardingYou can activate/deactivate call forwarding page 28 for your phone from other phones in the HiPath 5000 environment.



j (DISA) station number of the HiPath 2000/HiPath 3000.




Activating



Confirm,

or


or


j Enter the destination phone number.

Confirm.

Deactivating



DISA intern?

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off?

85

Step by Step


Using night answerIf authorized (contact your service personnel), you can set telephones in other HiPath 2000/HiPath 3000 com-munications platforms as the night answer page 56.



j Enter the (DISA) station number of the other HiPath 2000/HiPath 3000.




Activating



j Enter the destination number (= temporary night an-swer service).

Confirm.

Deactivating



DISA intern?

Night answer on?

Save?

Night answer off?

86


Step by Step

Ringing groupYou can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000 communications platforms

page 81.

Saving, displaying, and deleting telephones for the ringing group




or


or

Select and confirm, then follow the operating instruc-tions.

j Enter the phone number.

Confirm.

Confirm.


Removing all telephones in a call ringing group



*81=Ringing group on?

Add to ringing group?

Add another station?

Display/remove?

#=Entry complete?

Save?

Exit?

Ringing group off?

87

Step by Step


Controlling relays (only for HiPath 3000)If this feature is configured (contact your service person-nel), you can also control relays page 77 in other HiPath 3000 communications platforms.



j Enter the (DISA) station number of the HiPath 3000, where you wish to control the relay.


j Enter the (DISA) station number of the phone you wish to use to control the relay.


Confirm,

or


1 ... 4 Enter the relay.

DISA intern?

*90=Control Relay On?

#90=Control Relay Off?

88


Step by Step

Opening a doorIf configured (contact your service personnel), you can also activate the door opener page 36 in other HiPath 2000/HiPath 3000 communications platforms.



j Enter the (DISA) station number of the HiPath 2000/HiPath 3000 where you wish to control the door open-er.


j Enter the (DISA) station number of the phone you wish to use to control the door opener.



j Z Dial the entrance telephone number.

DISA intern?

Open door?

89

Step by Step

Individual phone configuration


Adjusting display settings

Adjusting the display to a comfortable reading angleYou can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Setting contrastThe display has four contrast levels that you can set ac-cording to your light conditions.

The display has four contrast levels that you can set ac-cording to your light conditions.

+ or - Press these keys while the phone is idle.


+ or - Change the display contrast. Press the key repeatedly until the desired level is obtained.

i Save.

Display contrast?

90


Step by Step

Adjusting audio settingsOptimize the audio settings on your OpenStage for your environment and according to your personal require-ments.

Adjusting the receiving volume during a callYou are conducting a call.


i Save.

Adjusting the ring volume+ or - Press one of the keys shown in idle mode page 16.

Confirm.


i Save.

Adjusting the ring tone+ or - Press one of the keys shown in idle mode page 16.


+ or - To adjust the ring tone: Keep pressing the keys until the desired tone is set.

i Save.

Ring volume?

Ring tone?

91

Step by Step


Adjusting the speakerphone to the room acousticsTo help the other party understand you clearly while you are talking into the microphone, you can adjust the tele-phone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

+ or - Press one of the keys shown in idle mode page 16.


+ or - To set the room type: Keep pressing these keys until the setting you want appears on the screen.

i Save.

Language for system functions




Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.

Speakerphone mode?

More features? f

*48= Select language?

15=Spanish?

92

Testing the phone

Step by Step

Testing the phone

Testing the telephone functionsYou can test your phone’s functionality.

Prerequisite: The phone is in idle mode.




If everything is functioning correctly:• all LEDs on the phone flash (only the menu key LED

is continuously lit)• your station number is displayed• all pixels are active on the display• the ring tone is audible

More features? f

*940=Phone test?

93

Different Displays in a HiPath 4000 Environment

Different Displays in a HiPath 4000 EnvironmentDepending on the system configuration, not all functions may appear on the display exactly as shown in this document.Depending on the system configuration, some display texts may differ from the display texts described in this document. Please refer to the following table for an overview of such texts:

HiPath 2000HiPath 3000HiPath OpenOffice MEDisplay

HiPath 4000 Display Description

View callbacks? Display callbacks? page 33Pickup - directed? Direct call pickup? page 34Caller list? Call log? page 39Change Speed Dial? Speed dialing? page 43Call wait.term.? Camp-on termination?

page 48Call wait.term.off? Camp-on deact.?Call wait.term.on? Camp-on act.?

94

Fixing problems

Step by Step

Fixing problems

Responding to error messages on the screenPossible cause:

Station number is incorrect.

Possible reaction:

Enter correct station number.

Possible cause:

Locked function selected.

Possible reaction:

Apply to service personnel for authorization for relevant function.

Possible causes:

Dialed a non-existent station number. Called phone is unplugged.

Possible reactions:

Enter correct station number. Call this station again lat-er.

Possible cause:

Dialed your own station number.

Possible reaction:

Enter correct station number.

Contact partner in the case of prob-lemsContact your service personnel if a fault persists for more than five minutes, for example.

Invalid entry

Not authorized

Currently not possible

Invalid station number

95

Step by Step

Fixing problems

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated on your telephone ( page 59). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.If the phone is locked, enter your PIN to unlock it

page 63.

To correct any other problems:

First contact the relevant service personnel. If the ser-vice personnel are unable to correct the problem, they must contact Customer Service.

Caring for your telephone• Never allow the telephone to come into contact

with coloring, oily or aggressive agents.• Always use a damp or antistatic cloth to clean the

telephone. Never use a dry cloth.• If the telephone is very dirty, clean it with a diluted

neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use aggressive or alcohol-based cleansers on plastic parts. The use of scouring agents is also for-bidden.

96

Index

Index

Numerics3-way navigator .......................................... 14

AActivating door opener .............................. 36Advisory message ..................................... 69

deleting .................................................... 69Agents .......................................................... 82Announcement ........................................... 44Assigning a DID number ........................... 45Associated dialing/dialing aid ................... 46Associated service ..................................... 72Audio keys ................................................... 13Automatic camp-on

preventing and allowing ........................ 48Automatic connection setup .................... 45Automatic line seizure ............................... 23

BBusy override .............................................. 55

CCall

accepting ................................................. 20accepting, group ..................................... 81answering ................................................ 20distributing ............................................... 82entrance phone ....................................... 36forwarding ............................................... 28parking ...................................................... 49pickup, directed ...................................... 34rejecting ................................................... 25retrieving from park ............................... 49transfer ..................................................... 27transfer after announcement ............... 53

Call charge assignment ............................. 58Call charges

for another telephone ............................ 57for your telephone .................................. 57

Call duration ................................................ 57

Call forwarding ............................................ 28in the event of telephone failure ......... 30MSN in CO .............................................. 31

Call log ......................................................... 18Call request ................................................. 18Call signal ..................................................... 20Call volume ............................................ 20, 91Call waiting .................................................. 55

accepting ................................................. 47allowing .................................................... 48preventing ................................................ 48

Call waiting (camp-on)tone off ..................................................... 48

Call waiting on/off ...................................... 48Call waiting tone on/off ............................. 48Callback ........................................................ 32Caller ID suppression ................................ 60Caller list, using .......................................... 39Calling a second party ............................... 26Calls in queue ............................................. 82CE marking .................................................... 2Central telephone lock .............................. 64CFNR ............................................................ 29Charges

for another telephone ............................ 57for your telephone .................................. 57

Code dialing in ISDN .................................. 74Conference .................................................. 26Connection options .................................... 11Connection setup

automatic ................................................. 45Connection setup, automatic ................... 45Consultation ................................................ 26Control relays .............................................. 77CSTA ............................................................ 76

DDialing

en-bloc ...................................................... 38from the caller list .................................. 39internal/external calls ............................. 23on-hook dialing ........................................ 23with speed dialing .................................. 43

Dialing aidS0 bus ...................................................... 46

Dialing internal calls ................................... 23

97

Index

Dialing numbersfrom the internal directory .................... 40from the LDAP database ...................... 41using redial .............................................. 24

Direct inward system access (DISA) ...... 73Directory, internal ...................................... 40DISA ............................................................. 73Discreet calling ........................................... 45Display

for HiPath 4000 environment ............... 94Display angle ............................................... 90Display contrast .......................................... 90Distributing calls ......................................... 82Do not disturb ............................................. 59Door release ............................................... 37

EEdit dial number ......................................... 38Editing dial inputs ....................................... 38Editing the station number ....................... 38En-bloc dialing ............................................ 38Entrance telephone ................................... 36External code .............................................. 23

FForwarding

MSN in CO .............................................. 31multiple subscriber number (MSN) ..... 31

Forwarding MSN in CO ............................ 31Function keys ............................................. 13Functions

activating/deactivating for another tele-phone ....................................................... 72resetting ................................................... 71using from the outside .......................... 73

GGeneral information ..................................... 8Group call .................................................... 79

98

HHandsfree answerback ............................. 35

off .............................................................. 35on .............................................................. 35

HiPath 5000"follow me" call forwarding ................... 85group call ................................................. 84hunt group ............................................... 84night answer ........................................... 86opening a door ........................................ 89relays ........................................................ 88

HiPath 5000 ringing group ........................ 87Hotline .......................................................... 45HTML format ................................................ 3Hunt group .................................................. 79

IImportant information ................................. 3Incoming calls ............................................. 18Internal directory ........................................ 40IP telephony ................................................ 84

KKeypad ......................................................... 15Keypad dialing ............................................. 74

LLAN telephony ............................................ 84LDAP telephone database ........................ 41Leaving an advisory message .................. 69Line seizure, automatic ............................. 23Location of the telephone .......................... 3Locking all phones ..................................... 64Locking/unlocking ...................................... 63Loudspeaker ............................................... 21

MMailbox key ........................................... 10, 13Making calls

with the dialing aid ................................. 46Making external calls ................................. 23Making mobile calls ................................... 70Making trunk calls ...................................... 23Menu key .............................................. 10, 13

Index

Messageanswering ................................................ 68deleting/displaying ................................. 67receiving .................................................. 68sending .................................................... 67

Multiple subscriber number (MSN)forwarding ............................................... 31

NNameplate ..................................................... 9Night answer .............................................. 56

OOpen listening ............................................ 22Opening a door ........................................... 36

with a code .............................................. 36Operating instructions ................................. 2operating instructions

HTML format ............................................ 3ordering ...................................................... 3PDF format ................................................ 3

Operational elements ................................ 10Outgoing calls ............................................. 18

PParking a call ............................................... 49PDF format .................................................... 3Personal identification number ................ 65Phone

locking another ....................................... 64locking/unlocking centrally .................... 64testing ...................................................... 93using another like your own ................. 70

Phone settings ........................................... 90Pickup (call) ........................................... 34, 81PIN ................................................................ 65

for a telephone ....................................... 63PIN, saving .................................................. 65Product designation ..................................... 9Program/Service menu ............................. 19Programming your telephone .................. 90Project calls ................................................. 58Project code, account code ...................... 58

RRadio paging equipment PSE .................. 78Recall ............................................................ 53Receiving volume ................................. 20, 91Redialing a number .................................... 24

from the caller list .................................. 39Relays ........................................................... 77Reset services ............................................ 71Resetting functions .................................... 71Ring tone ..................................................... 91Ring volume ................................................ 91Ringer cutoff ............................................... 59Ringing group .............................................. 81Room monitor ............................................. 61

SSafety precautions ....................................... 2Second call

accepting ................................................. 47Sensors ........................................................ 77Serial number ................................................ 9Setting your telephone .............................. 90Settings ........................................................ 90Speaker call ................................................. 44Speakerphone distance .............................. 3Speakerphone mode ........................... 21, 92Special dial tone ......................................... 59Speed-dialing

dialing ....................................................... 43saving station speed-dialing ................. 43suffix-dialing ............................................ 43system ..................................................... 43

Station numberassigning .................................................. 45correcting ................................................. 38deactivating display ................................ 60suppressing ............................................. 60

Station speed-dialing ................................. 43Suffix-dialing

automatic ................................................. 43DTMF tone dialing .................................. 52

System speed-dialing ................................ 43System-wide cancellation ......................... 71

99

Index

TTel. data service ......................................... 75Telephone

locking ...................................................... 63locking/unlocking .................................... 63settings .................................................... 90

Telephone database LDAP ....................... 41Telephone functions, testing ................... 93Telephone maintenance ........................... 96Telephone test ........................................... 93Temporary phone ....................................... 70Testing the telephone ............................... 93Text

answering ................................................ 68receiving .................................................. 68

Text messagedeleting/displaying ................................. 67sending .................................................... 67

Three-party conference ............................. 26Timed reminder .......................................... 66Timed reminder, answering ..................... 67Time-dependent hotline ............................ 45Toggle/Connect .......................................... 26Tone dialing ................................................. 52Tone dialing (DTMF dialing) ...................... 52Trace call ...................................................... 62Transfer (call) .............................................. 27

after announcement .............................. 53Troubleshooting ......................................... 96Trunk flash ................................................... 54

UUCD .............................................................. 82Unanswered calls ...................................... 18User support ................................................. 8Using Ethernet switches .......................... 12Using network ports more efficiently ..... 12

VVariable call forwarding ............................. 28Volume

keys .......................................................... 13

WWork time ................................................... 83

100

Overview of functions and codes

Overview of functions and codesThe following table lists all available functions, as shown on the display. If configured (con-tact your service personnel), functions can be activated interactively (select and confirm) via the Program/Service menu (select and confirm or enter a code).

Functions(=display)

... Interac-tively

$%

... Via the Program/Service menu N page 19

$% Code

Account code ; *60

Advisory msg. on

Advisory msg. off

;;

;;

*69

#69

Associated dial ; *67

Associated serv. ; *83

Call waiting

Waiting tone off

Waiting tone on

Call wait.term.on

Call wait.trm.off

;;;

;;;;;

*55

*87

#87

*490

#490

Callback

View callbacks/Delete

;;

;;

*58

#58

Caller list

Save number

;;

;;

#82

*82

Conference

Start conference

Add party

End conference

View conf parties

Remove party

Drop last conf. party

;;;;;;

;

;;;

*3

#3

*491

Consultation

Return to held call

Quit and return

Transfer/Accept call

;;;;

;;

*0

*0

Control Relay On (only for HiPath 3000)

Control Relay Off (only for HiPath 3000)

;;

*90

#90

101


Data I/O Service *494

Directory

1=internal

2=LDAP

;;

*54

*54

DISA

DISA intern ; ; *47

Discreet Call *945

DND on

DND off

;;

;;

*97

#97

Door opener on

Door opener off

;;

*89

#89

DTMF dialing ; *53

En-bloc dialing

Dial ;Forwarding on

1=all calls

2=external calls only

3=internal calls only

Forwarding off

CFNR on

CFNR off

Trunk FWD on

Trunk FWD off

;;;;;

;;

;;;;;;;;;

*1

*11

*12

*13

#1

*495

#495

*64

#64

HF answerback on

HF answerback off

;;

;;

*96

#96

Hotline

Join group

Leave group

In hunt group

Out of hunt group

;;;;

;;;;

*85

#85

*85*#85#

Keypad dialing ; *503

Functions(=display)

... Interac-tively

$%


$% Code

102


Lock all phones ; *943

Lock phone

Unlock phone

Change PIN

;;

;;;

*66

#66

*93

Mute on

Mute off

;;

*52

#52

Night answer on

Night answer off

;;

;;

*44

#44

Open door ; *61

Override ; ; *62

Page

Answer page (not for U.S.) ; *59

Park a call

Retrieve call

;;

*56

#56

Phone test ; *940

Pickup - directed

Pickup - group

Accept call

;;

;;

*59

*57

Rejecting calls

Release

;

Reset services ; #0

Ringer cutoff on

Ringer cutoff off

;;

;;

*98

#98

Ringing group on

Ringing group off

;;

*81

#81

Room monitor ; *88

Select language ; *48

Send message

View sent message

View messages

Mailbox

;;;

;;;

*68

#68

#68

Show call charges (own phone) ; *65

Functions(=display)

... Interac-tively

$%


$% Code

103


Speaker call ; *80

Suppress call ID

Restore caller ID

;;

;;

*86

#86

Tel. data service *42

Temporary MSN (not for U.S.) ; ; *41

Temporary Phone ; *508

Timed reminder on

Timed reminder off

;;

*46

#46

Toggle/Connect ; ; *2

Trace call ; *84

Transfer ;Trunk flash ; *51

UCD

Log on

Log off

Available

Not available

Work on

Work off

UCD night on

UCD night off

Calls in queue

;;;;;;;;;

*401

#401

*402

#402

*403

#403

*404

#404

*405

Use speed dialing

Change Speed Dial? (station)

;;

*7

*92

Functions(=display)

... Interac-tively

$%


$% Code

104

© Siemens Enterprise Communications GmbH & Co. KGHofmannstr. 51,D-81359 München

The information provided in this document contains merely general descriptions or char-acteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Subject to availability. Right of modification reserved. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their re-spective owners.

Siemens Enterprise Communicationswww.siemens.com/open

Communication for the open minded

Reference No.: A31003-S2000-U106-2-7619

openstage 20 hipath 2000/3000/5000/openoffice me · openstage 20 operating instructions. important...

Documents