openscape web collaboration

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

November 2010

Customers forOpenScape Web Collaboration



November 2010

Who needs OpenScape Web Collaboration?

Geographically dispersed offices

Distributed teams, mobile and home-based employees

Process execution, decision making and collaboration is critical

Any size

Industries: Software/High Tech companies Consulting Firms Education/Training Financial Services Public Sector Healthcare Manufacturing On-line companies

Business Characteristics

Minimize costs for business travel and 3rd party conferencing services

Improve employee and IT staff productivity

Empower mobile employees and teleworkers

Improve time to market, decision making, responsiveness, and business agility

Reduce project and sales cycle times

Improve relationships and communications between customer, partners and employees

Business Issues


November 2010

Participate in highly collaborative meetings from anywhere 1280 x 720 (920.000)

Facilitate important meetings when travel isn’t an option

Collaborative document/ content creation and sharing

Excellent for geographically dispersed teams and mobile people

Software/High Tech companies Financial Services Public Sector Manufacturing

Typical customers


November 2010

Effectively deliver training without travel

Education/Training Software/High Tech companies Financial Services Manufacturing

Typical customers

Train employees and partners on new product introductions via webinar

Instructors/presenters can easily share and exchange information with attendees

Eliminates need for travel budgets


November 2010

Shorten your sales cycleand deliver high quality presentations 1280 x 720 (920.000)

Successfully and professionally engage your customers from preliminary negotiations through implementation, down to post-sales activities

Clarify detailed customer inquiries in the shortest possible time

Improves tele-sales, customer relationships and communications

Demonstrate software products to your customers remotely

Effectively deliver webinars

CustomerSales team

Software/High Tech companies Consulting Firms On-line companies Telemarketing Firms

Typical customers

Develop Solution

Identify Opportunity Assess Business

Implement and Confirm

Gain Commitment

Present and Propose

Identify Lead & Evolve Partnership


November 2010

Use it as a helpdesk support tool and improve your IT staff productivity 1280 x 720 (920.000)

Impress customers with fast and efficient remote support

Shorten the duration of problem solving and increase the resolution rate

Can be integrated with your existing service desk application

Excellent training tool for dealing with user error issues

Let’s take a quick look at your computer and get

this resolved

I appreciate your help

Software/High Tech companies Financial Services Education (Universities) Any company with an IT helpdesk

Typical customers


November 2010

Accelerate responsiveness by enabling real-time collaboration from anywhere 1280 x 720 (920.000)

Be accessible from anywhere for critical business meetings

Have quick access to conferences even when you are running late

Supports any Smartphone device including iPhone, iPad, and iPod Touch Software/High Tech companies

Consulting Firms Healthcare Public Sector

Typical customers


November 2010

Healthcare 1280 x 720 (920.000)

Target customers:

Hospitals/Clinics Pharma (software and

drugs) Healthcare Technology Long-term Care

Facilities

For hospitals and clinics:

Improve care by enabling easy, secure, off-site access to patient Information

Improve patient satisfaction with quick remote support

For Pharma/Healthcare Technology sales:

Shorten sales cycle and maximize sales presence Drive demand for products Deliver effective online demonstrations, webinars, and events

Benefits of OpenScape Web Collaboration


November 2010

Education 1280 x 720 (920.000)

Minimize travel between campuses

Deliver online classes to extend reach and increase teaching capacities

Improve the quality of employee communications and learning

Enhance relationships and collaboration between faculty and students

Expedite technical problem resolution to students, faculty and staff

Save time, improve productivity, and increase customer satisfaction

Higher Education Business Schools Language Schools Academies

Target customers


November 2010

Financial Services 1280 x 720 (920.000)

Reach international customers with online educational events

Expand reach to customers, prospects, and trading experts

Improve customer retention and satisfaction

Deliver global staff and sales training worldwide

Improve communications between headquarters and employees

Banks/Credit Unions Brokerage Firms Financial Consulting Services Lending Institutions

Typical customers


November 2010

Public Sector 1280 x 720 (920.000)

Target customers:

Energy and Utilities Oil Water Gas and Electricity

Gain efficiency and control costs

Reduce need to travel throughout large geographic area

Reduce lost productivity and lost time employees spend traveling between sites

Make a positive effect on the environment

Increase access to public meeting sessions

Enable quick ad-hoc collaboration for incident response teams

Benefits of OpenScape Web Collaboration

openscape web collaboration

Technology

sales cycleand

business travel

mobile employees

travel train employees

sales presence pharma

travel isnt

rdparty conferencing

helpdesk support tool