opensap fiux1 week 2 unit 1 idt presentation

7/24/2019 OpenSAP Fiux1 Week 2 Unit 1 IDT Presentation

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Week 2 Unit 1: Introduction

Design Thinking


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2015 SAP SE or an SAP affiliate company. All rights reserved.

Introduction to Design ThinkingDefinition

DESIGN THINKING means

creating INNOVATION by combining diverse PE

creative SPACE, and an iterative APPROACH.


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Introduction to Design ThinkingDesirability, Feasibility, Viability

The mos

des

Do they want this?DESIRABILITY

Can we do this?

FEASIBILITY

Should we do this?

VIABILITY

Starthere


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DevLead

ProductManager

Design

Lead

I know how to build the

product. I can pick the right

technology and tools

I can tell you what is

technically feasible

I know the tools and methods to

make this product feel great.

I know how to deliver to the

users needs.

I know the domain,

the market, and how

become a suc

I know what we n

deliver.

I respect your

expertise

I respect

expert

I respect your expertise

Goal

Introduction to Design ThinkingDiffering Roles & Goals


5/15 2015 SAP SE or an SAP affiliate company. All rights reserved.

PROBLEM SPACE SOLUTION SPACE

Introduction to Design ThinkingThink like a Designer: Broad First and Focus Later



THE DESIGN THINKING STEPS.

Introduction to Design ThinkingA Design-Led Development Approach



What are the characteristics?

What are their tasks in their job?

What IT touchpoints do they have? (Business,

private)

What are their goals in the context of the

scenario?

What triggers them to start the scenario?

We work with personas so our developers

dont develop for themselves.

SAP User Researcher

Introduction to Design ThinkingPersona



Introduction to Design ThinkingPersona Template



Introduction to Design ThinkingExamplePersona



Introduction to Design ThinkingUser Experience Journey

Current User Experience Journey

Mindset

Duration of the Journ

What is on the Personas mind

while taking the actions of their

journey? How do they feel each

step of the journey?

Touchpoints

What touchpoints does the

Persona have?

(Tools, channels, devices,

conversations, and so on.)

Actions

What actions and activities

does the Persona take while

going thru the journey toachieve their goal?


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Introduction to Design ThinkingUser Experience Journey 2


Mindset

Actions









Ahh, need get

coffee

A line again

Should I take a

tea instead?

I need my

coffee!

Well, coffee latte

as usual

What?3?

Lets whats app Co

Should I slow

down on sugar?

Hm

lat

Get in line to

order coffee

Look at the

menu board

Wait

Order a

coffee of

choice

Make a choice

what coffee

Pay

the

coffee

Go to the pick-up

area

Receive

your

coffee

Take

coffee

Go to th

condime

Go to the coffee

shop

Touchpoints


Persona have?



Coffee ShopMenu Board

BaristaCoffee Shop Flyer Cashier

coffee mu

sleeveLoyalty card

Mobile

Device


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Introduction to Design ThinkingUser Experience Journey 3


Mindset

Actions

Touchpoints










Persona have?



Ahh, need get

coffee

A line again

Should I take a

tea instead?

I need my

coffee!

Well, coffee latte

as usual

What?3?

Lets whats app Co

Should I slow

down on sugar?

Hm

lat

Get in line to

order coffee

Look at the

menu board

Wait

Order a

coffee of

choice

Make a choice

what coffee

Pay

the

coffee

Go to the pick-up

area

Receive

your

coffee

Take

coffee

Go to th

condime

Go to the coffee

shop

Coffee ShopMenu Board

BaristaCoffee Shop Flyer Cashier

coffee mu

sleeveLoyalty card

Mobile

Device


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Introduction to Design ThinkingBrainstorming Rules

BUILD ON THE IDEAS OF OTHERS

FAIL EARLY AND OFTEN

THINK USER-CENTRIC

DEFER JUDGMENT STAY FOCUSED ON TO

BE VISUAL

GO FOR QUANTITY

ONE CONVERSATION

TIME

GO FOR WILD IDEAS


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Thank you

Contact information:

[email protected]


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