open text content world - executive summit presentation
DESCRIPTION
A look at the future of social business systems and the accelerating role that mobile will play in their deploymentTRANSCRIPT
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Mobility: The Key Accelerator for Systems of Engagement
• John Mancini • President, AIIM
twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com
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Who is AIIM and why should you care?
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AIIM.org/research
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AIIMcommunities.org
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• The briefing will explain the AIIM roadmaps in more detail, but also lead a discussions about what this means for your organization, necessary changes, and next steps.
• Send an email to Atle Skjekkeland, Vice President of AIIM at [email protected] to check available dates.
• Agenda • Enterprise Computing 2010-2020 • Improving your competitive advantage • System of Records meet System of Engagements • Implications for Enterprise IT • Stairway to heaven for customer conversions • Stairway to heaven for operational productivity • Stairways of investments • Next step
Contact AIIM to schedule a 1 day System of Engagement briefing
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Understanding markets in transition
Photo source = http://www.flickr.com/photos/ellenm1/3861396678/
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Understanding Markets in Transition 8
AIIM Task Force
For more information -- http://www.aiim.org/futurehistory
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Image source = http://www.directimpactnow.com/
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1 -- A short history of ECM
Photo source = http://www.flickr.com/photos/sergemelki/349312861/
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2 -- Consumer revolution & enterprise IT
http://www.flickr.com/photos/hisgett/3206494453/
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3 -- A “future” history of ECM
Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/
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A short history of ECM
Photo source = http://www.flickr.com/photos/sergemelki/349312861/
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A Short History of ECM – The Early Days
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Solutions expensive and complicated.
Adoption driven by the business.
Use case, not ROI critical.
Ease of use doesn’t matter.
Adoption departmental in large organizations.
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ECM in the Past Decade
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Web technologies.
Explosion of risk concerns.
Entry of SharePoint.
User frustration with cost and complexity.
Rise of Saas and Open Source options.
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Command and control
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Systems of Record
Transaction-oriented
Document-centric
User learns system
Security is key issue
Source = AIIM and TCG Advisors
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Consumer revolution & enterprise IT
http://www.flickr.com/photos/hisgett/3206494453/
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You Say You Want a Revolution
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Consumer Technologies and the Enterprise
Enterprise IT On Hold
Consumer IT On Fire
Source = AIIM and TCG Advisors
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The Big Disconnect
How disruptive will Consumer IT be to Enterprise IT?
How can it be that I am so powerful as a consumer and so
lame as an employee?
Source = AIIM and TCG Advisors
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A “future” history of ECM
Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/
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Command and control
Systems of Engagement Emerge
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Systems of Record Systems of Engagement
Transaction-oriented
Document-centric
User learns system
Security is key issue
Interaction-oriented
User-centric
System learns user
Privacy is key issue
Collaborative
Source = AIIM and TCG Advisors
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Issues raised by emergence of SOE
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1 “Nobody has figured this out” 2 “Whether the CIO wants it or not, it is coming in.” 3 “Expectations are that there should be no training.” 4 “Going forward, there will be a need for the consumer-
based technologies, workforce coming in will have different expectations.”
5 “The whole industry is changing and changing very fast.” 6 “Technology is not available to make sense of all this
information. There is no technology that is able to make the information relevant.”
Source = AIIM and TCG Advisors
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Mobile is where these trends converge
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What the heck will “control” mean in this new world?
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Content consumption device
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“Mobile file cabinet” device
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Scanning and capture device
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Social networking device
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Process redefinition device
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Location-aware device
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What the heck will “control” mean in this new world?
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[Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.
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Non-administrative incoming/outgoing and internal correspondence, in any media, pertaining to or arising from the routine operations of the policies, programs, services, or projects of an agency. Retention = 1 year
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Dear Sir/Madam: I am looking into starting a goat dairy farm. What licenses do I need and where can I find the guidelines for inspection of milking parlor and regulations?
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Do we need to keep this?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/ Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/ Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
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How long do we need to keep this?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
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How and when do I move it from the external site to an internal archive?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
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Whose job is it to do this?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
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Will this ever really get done?
Do we care?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
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Mobility: The Key Accelerator for Systems of Engagement
• John Mancini • President, AIIM
twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com