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Configuration Note 7190

NorTel Norstar * Modular DR5with D/42-NS ® Board

Revised 10/5/98

Personal Computer

Dialogic

Board(s)

NORSTAR

D/42-NS

1.0 METHOD OF INTEGRATIONIntegration is established through set emulation. The Dialogic D42NS voice board

emulates a Norstar 7310* terminal. Digital data is sent simultaneously with the call to the Octel 100, allowing the system to forward calls to a personal greeting. Message waiting indicators are set and canceled by dialing a soft key feature access code prefix and the subscriber's extension. Calls are transferred to the operator by dialing another soft key feature access code followed by the extension.

Disclaimer: Configuration Notes are designed to be a general guide reflecting Lucent Technologies - Octel Messaging Division's (OMD) experience configuring its systems. These notes cannot anticipate

every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify

Sales Engineering at (408)324-3066, and if appropriate we will include it in our next revision. OMD accepts no responsibility for errors or omissions contained herein.

Communication to the Norstar is by emulation of a

7310 Telephone

O c t e l 1 0 0

V o i c e P r o c e s s i n g M o d u l e

NT Norstar with D/42-NS (7190) C o n f i d e n t i a l

1.1 SUPPORTED VOICE PROCESSING MODULEThe Octel 100 is a Year 2000 (Y2K) compliant, PC based, enhanced voice messaging product release intended to replace the OPC, Signature Performer, CEO, CP, and CP+ product lines. For installed systems that have port capacities above 16 ports contact your OMD representative for the proper solution.

2.0 OCTEL 100 ORDERING INFORMATIONVoice Boards supported:

D/42-NS (only)

3.0 NORSTAR HARDWARE REQUIREMENTS•1 Supported Norstar systems: Modular Integrated Communication

System (Modular 8 x 24). Systems must support the M7310* Digital Telephone.

Note: At this time the Norstar Compact (6 x 24) is not supported, pending further tests. See Configuration Note 7189 to integrate with the Norstar Modular ICS (Modular XC, T1, or 0 X 32).

•1 One Norstar port per one O100 port

3.1 NORSTAR SOFTWARE REQUIREMENTS•1 DR5, Release 4 and higher.

Note: Releases earlier than Release 4 will occasionally lose integration upon return to a hunt group from a Busy or No Answer situation.

3.2 ADDITIONAL MATERIAL REQUIREMENTS•1 One RJ-14 jack with

4-conductor line cord for each

Octel 100 port•2 One analog line for remote service access•3 One RJ-11 jack (for above) and 2-conductor modular telephone

cord •4 If the Fax Mail feature is installed:

•5 One Analog Terminal Adapter (ATA) NT8B90 for each fax port•6 Two RJ-11 jacks (one between Norstar and ATA and one between

ATA and fax port).

4.0 SUPPORTED FEATURES[ü] Items are supportedSystem Forward to Personal Greeting 1 Multiple Return to Operator [ü]

All Calls [ ] Direct Call [ü]Ring/no answer 1 [ü] Auto Attendant [ü]

The above information is provided by Lucent Technologies as a guide. See disclaimer on page 1

Supported Voice Processing Module

Ordering InformationThis integration will support 16

ports.Switch Hardware Requirements

Switch Software Requirements

Additional Material Requirements

Supported integration features

Lucent TechnologiesOctel Messaging Div is ion


Busy 1 [ü] Outcalling [ü]Busy/No Answer [ ] Personal Greeting of Original-Called PartyDo Not Disturb [ ] Multiple Call Forward [ü]

Station Forward to Personal Greeting Double Call Forward [ ]All Calls [ü] Call Coverage [ ]Ring/no answer [ ] Intercom Paging [ ]Busy [ ] Supervised TransfersBusy/No Answer [ ] Call Screening [ü]Do Not Disturb [ ] Call Queuing [ü]

Flexible Forwarding Intercom Paging [ü]Forward to No Answer Greeting [ ] Identify Calling Party (Ver. 1.5 and up)Forward to Busy Greeting [ ] System Forward to Personal Greeting [ü]Intercom/CO Forwarding [ ] Station Forward to Personal Greeting [ü]

Message Waiting Flexible Forwarding (NA with CO) [ ]LCD Display [ü] Record Telephone Conversation [ ]LED [ ]Lamp [ ] Note: 1 See Section 7.4 when DID or TieAudible / Stutter Dial Tone [ ] lines are used

4.1 DISCONNECT TYPE

STATION FROM VOICEMAILA digital command from the switch produces a positive disconnect when the internal station goes on hook.

TRUNK FROM VOICEMAILTrunks interface the devices that interface external analog equipment to the digital NorTel Norstar system. Trunk disconnect is a digital command from the switch that produces positive disconnect when the trunk can supervise the line from the external equipment. If trunk supervision is not available then the trunk must wait for the NorTel Norstar to send a disconnect signal when the VoiceMail goes on hook.

Loop Start Trunks:For proper external disconnect supervision, Supervised Loop Start Central Office (CO) lines are recommended. CO, PBX, or Transmission equipment that interfaces to the Norstar may not be capable of Supervised Loop service. Contact your service provider for information.

Ground Start, Tie, DID, T-1, and ISDN Trunks:By design, Ground Start, Tie, DID, T-1, and ISDN trunks provide supervision and produce positive disconnect.

Note: NorTel Norstar does not support Ground Start lines.

5.0 CONFIGURING THE NORSTARPersons certified by NorTel Norstar should perform the required programming. Before programming begins, generate a hard copy of the customer database using Norstar programming records to verify existing programming. To verify programming of telephone sets, press


Disconnect Type

Programming Switch System Parameters



FEATURE **SET followed by the extension number from any M7310 telephone. To verify lines, press FEATURE **LINE followed by the 3-digit line number.

To enter programming mode, dial FEATURE **266344 then enter the installer password. Norstar automatically stores any changes entered; therefore, there is no need to save modifications.

For programming, a M7310 or M7324 telephone switch is recommended. While programming, refer to the following Soft Key mapping. Note that overlays are provided in the system coordinator guide.

Key 09 Heading Key 04 Show Key 08 Back Key 03 NextKey 07 Key 02Key 06 Key 01Key 05 Key 00

5.1 SYSTEM STARTUPThe section contains system-wide programming parameters for the Northern Telecom Norstar. Note: Though other templates may be used, additional programming to

configure the O100 ports as shown is required and is not detailed in this note.

Template Square Centrex Hybrid [PBX]

Note: The programming instructions for section 5.1 assume that at system startup the PBX template is selected. Brackets [ ] indicate default values. Extension 221 is the default for many of the system settings, however, you should not use extension 221 for one of the O100 ports. Settings that have been changed from the default are shown below in brackets in bold italics. Example extension and line numbers are shown in brackets with italics. Note that these guides are to help clarify proper data entry. The scope of this document is not to discuss all features and their interactions.

Call Handling (A. Configuration: 3. Call Handling)Call handling parameters are system-wide characteristics that have no association with any specific line or set.

Held Line Reminder Y [N]Remind Delay (S) 30 [60] 90 120 150 180DRT to Prime Y [N]DRT Delay (rings) 1 2 3 4 6 [10]Transfer Callback (rings) 3 4 5 6 [12]Park Prefix 0 [1] 2 3 4 5 6 7 8 9 NonePark Timeout (s) 30 [45] 60 120 150 180 300 600Camp Timeout (s) 30 [45] 60 120 150 180On Hold [Tones] Music Silence

Note: If DRT to Prime is set to Y, ensure the DRT Delay is greater than the Forward No Answer Timer.


System Startup



Miscellaneous (A. Configuration: 4 Miscellaneous)Miscellaneous parameters are system-wide characteristics that have no association with any specific line or set. Miscellaneous parameters define system features.

Direct dial # [0] 1 2 3 4 5 6 7 8 9 NoneAlarm set2 [221] |_ _ _ _ _ _ _|CAP Assignment [None] (max 7 digits)

CAP 1 |_ _ _ _ _ _ _| CAP 2 |_ _ _ _ _ _ _|CAP 3 |_ _ _ _ _ _ _| CAP 4 |_ _ _ _ _ _ _|CAP 5 |_ _ _ _ _ _ _|

Link Time (ms) 100 200 300 400 500 [600] 700 800 900 1000Set Relocation3 Y [N] Host Delay (ms) 200 400 600 800 [1000] 1200 1400 1600 1800 2000Supervision (ms) 60 100 260 [460] 600External Code: 0 1 2 3 4 5 6 7 8 [9] BlankLine Pool Codes A: |_ _ 8 1| B: |_ _ 8 2| C: |_ _ _ _| D: |_ ____|(max 4 digits) E: | _____| F: |_ _ _ _| G: |_ _ _ _| H: |_ _ _ _|

H: |_ _ _ _| I: |_ _ _ _| J: |_ _ _ _| K: |_ _ _ _|L: |_ _ _ _| M: |_ _ _ _| N: |_ _ _ _| O: |_ _ _ |

Installer password [266344] |_ _ _ _ _ _| (max 6 digits)

Note: 2 See section 7.5 for alarm set considerations.3 See section 7.1 for set relocation considerations.

System Data (A. Configuration: 5. System Data)System Data parameters are system-wide characteristics that have no association with any specific line or set. System Data parameters allow you to specify system-wide settings.

(See section 7.6 for system data considerations.)

Directory Number LengthNon-expanded System 2 [3] 4 5 6 7Expanded System [3] 4 5 6 7

(See section 7.16 Norstar Flexible Numbering Plan.)

Direct-Dial/ Outbound Ports (B. General Admin: 4. Direct-Dial)Direct-Dial programming allows station users to call the Direct-Dial telephone assigned to their telephone by dialing a single digit. We normally assign the last Octel 100 port as a Direct-Dial set. This expands its ability to set Message Waiting Lights from 4 to 32 telephones.

(See section 7.8 for direct-dial considerations.)

Direct Dial Sets SET 1 |_ _ _ _[2 2 1] SET 2 |_ _ _ _ _ _ _|(max 7 digits) SET 3 |_ _ _ _ _ _ _| SET 4 |_ _ _ _ _ _ _|

SET 5 |_ _ _ _ [2 2 5]

Services Modes (B. General Admin: 6. Service Modes)Service Modes control how the Norstar system responds to calls, depending on the time of day. Up to 3 Service Modes can be programmed, each with unique ringing arrangements.




Control Sets Line: [0 0 1] Line Name |_ _ _ _ _ _ _|Control Set: 4 [221] |_ _ _ _ _ _ _|Trunk Answer [Y] NExtra-dial Set [221] |_ _ _ _ _ _ _|

Line Set Aux. RingRinging Sets5 [0 0 1] [221] [Y] N

Repeat service mode for each equipped line.

Note: 4See section 7.7 for control set considerations.5Octel 100 should not be programmed as Ringing Sets in any of the Service Modes.

5.2 LINE PROGRAMMING (A. CONFIGURATION: 1. TRK.LINE DATA)

NorTel Norstar does not support Ground Start CO lines, therefore, Supervised Loop start lines are recommend. If the CO lines are unsupervised, trunk to trunk connections are disallowed by the NorTel Norstar. Special application programming can allow trunk to trunk transfer in a Centrex or PBX environment.

Line configuration is site dependent. Proper Octel 100 functionality is influenced by the following parameters and examples, which show programming for trunks routed to the automated attendant.

Loop Start Trunks:Enter the line number of the first line to answer in Attendant mode by the Octel 100.

Line: [0 0 1]

Note: NorTel Norstar does not support Ground Start lines.

Trunk Data:Supervised Loop lines are preferred. The following example reflects supervision.

Line: LoopTrunk Mode Unsupr [Super]Ans Mode [Manual] AutoDial Mode Pulse [Tone]Full AutoHold Y [N]

Line Data:Assign the first Octel 100 port as PRIME for any lines you want it to answer in Attendant mode. Lines may be assigned to line Pools and not affect the integration. (During set programming, when specifying line access, do not assign the lines to ring on the Octel 100 ports.)

Line Type [Public] Private to: |_ _ _ _ _ _ _| Pool (A-O)Prime Set [221] None |_ _ _ _ [2 2 2]


Line Programming (A. Configuration: 1. TRK.LINE Data)



Aux. Ringer Y [N]Auto Privacy Y [N]

Complete programming for each line used.

Do not assign Prime Set to trunk lines that are used as private lines or direct access to a department, group, or receptionist. Program Prime Set as None. Allow programming for call forwarding to direct the lines into Octel 100 and the proper mailbox.

Note: Lines that ring at several stations forward to the Octel 100 mailbox that has the lowest port (extension) number.

DID Trunks, E&M Tie Trunks and Auto-answer Loop Start Trunks:Enter the line number of the DID, E&M, or Auto-Answer Loop Start Trunk.

Line: [0 0 1]

Trunk Data:Supervised Loop lines are preferred. The following example reflects supervision.

Line: [DID]Signal [WinkStart] Immediate DelayDialANI Number Y [N]Dial Mode Pulse [Tone]Full AutoHold Y [N]

Line Data:Lines may be assigned to line pools and not affect the integration. (During set programming, when specifying line access, do not assign the lines to ring on the Octel 100 ports.)

Line Type [Public] Private to: |_ _ _ _ _ _ _| Pool (A-O)Prime Set [221] [None] |_ _ _ _ _ _ _|Aux. Ringer Y [N]Auto Privacy Y [N]

Complete programming for each line used.

Note: See section 7.4 when DID or Tie lines are being used.

Target Lines:Target lines that provide access to the Norstar cannot be assigned to telephones. If assigned, they are used for monitoring incoming call usage or for making outgoing calls. These lines require that all station numbers be programmed to appear as received numbers on target lines. Do not assign the target line to Ring on the Octel 100 port. Extension numbers/target lines can be set as required when programmed for a subscriber phone.

Line: [0 8 2] (Lines 081-120-184)Rec’d Number |_ _ _ _ [2 2 2] (Enter DID numbers)Line Type [Public] Private to: |_ _ _ _ _ _ _| Pool (A-O)




Prime Set [221] None |_ _ _ _ [2 2 2]Aux. Ringer Y [N]Auto Privacy Y [N]

Complete programming for each DID number.

Note: Lines that ring at several stations forward to the Octel 100 mailbox that has the lowest port (extension) number.

5.3 SET PROGRAMMING FOR OCTEL 100 PORTSNote: The following parameters must be set to their corresponding

values.

Set: [2 2 2] (222 example DN of the first VoiceMail port)Name: [Octel 100 1] (1 the number of the VoiceMail port)

Line Access (A. Configuration: 2. Line Access)Line Assignment: |_ _ _| Ring [No ring] (For all lines)Answer DNs: |_ _ _ _ _ _ _| Ring [No ring] (for all extensions)Line Pool Access:6 Public [A Y] [B Y] C D E F

G H I J K L M NO None

Intercom Buttons: 0 1 [2] 3 4 5 6 7 8Prime Line: None [Intcm] Line #: |_ _ _| Pool: (A to O)

Set Abilities (B. General Admin: 5. Capabilities)Show Set [2 2 2]Set Filter [02]Line/Set Filter [None]Set Lock [None] Full PartialFull Handsfree [Y] NAuto Handsfree [Y] NHF Answerback Y [N]Pickup Group [No] 1 2 3 4

5 6 7 8 9Paging [Y] NPaging Zone 1 2 3 4 5 6 [No]Aux. Ringer Y [N]Direct-dial Set 1 2 3 4 5 [None]Forward on Busy None to:[2 2 3] 7

Forward No Answer None to:[2 2 3] 7

Forward Delay [2] 3 4 6 10DND on Busy Y [N]Allow Redirect Y [N]Redirect Ring Y [N]Hotline [None] Intrnl #:|_ _ _ _ _ _ _| Extrnl #: |_ _ _ _ _ _ _|Priority Call Y [N]

Note: 6Outside line access must be provided for any Octel 100 ports that will perform outdialing for Message Delivery, OctelNet, AMIS, etc.7223 = the next Octel 100 Station. See section 7.9 for setting up hunt group.


Set Programming For Octel 100 Ports



5.4 KEY MAPPING OF OCTEL 100 PORTSBefore connecting the Norstar stations to the Octel 100 ports, reconfigure the key layout as follows:Note: System feature set relocation must be disabled.

Key Mapping First Octel 100 Station1. Plug a M7310 set into the first Octel 100 station from the Norstar.

2. Program blank keysPress FEATURE keyWait for display “FEATURE:”Enter feature Code [*1]Wait for display “Press a Button”Press key 03Wait for display “Program and OK”Press soft key “OK” (or HOLD Key)

Repeat above for keys 04 to 09.

3. Program transfer keyPress FEATURE keyWait for display “FEATURE:”Enter feature Code [*3]Wait for display “Press a button”Press key 04Wait for display “Feature code:”Press FEATURE key Wait for display “F_”Enter feature code [70]Wait for display “Programmed”

4. Verify programming of telephone setPress FEATURE keyWait for display “FEATURE”Enter feature Code [*0]Wait for display “Press a Button”

Use the following key layout to verify proper key mapping.


Key Mapping of Octel 100 Ports

Key Mapping First Octel 100 Station



10

Fig 1 Norstar 7310 phone

5.5 PROGRAM REMAINING OCTEL 100 STATION Reenter programming mode by dialing FEATURE

**266344 then entering the installer password.

1.Use Set Copy to program the remaining Octel 100 stations.Display “A. Configuration.”Press NEXT two times Stop at display “C. Set copy”Press ShowWait for display “Copy: SYSTEM data”Press Soft key for “Change.”Press NEXTWait for display “Source”Enter extension number for first Octel 100 station. [2 2 2]Wait for display “Copy to”Enter extension number for next Octel 100 station. [2 2 3]Repeat copy to for the remaining Octel 100 stations

2.Program forwarding for hunt group.Display “A. Configuration.”Press NEXTStop at display “B. General admin.”Press ShowWait for display “1. Sys speed dial.”Press NEXTUntil display is “5. Capabilities”Press Show


Program RemainingOctel 100 Station



11

Until display “Dialing filters.”Press NEXTStop when display is “Set abilities”Press ShowWait for display “Show set:”Enter extension number for first Octel 100 station. [2 2 2]Wait for display “filter 02”Press NEXTUntil display is “Forward on busy”Press ShowWait for display “Forward to: ”Press Soft key for “CHANGE”Enter extension number for next Octel 100 station. [2 2 3]Wait for display “Forward to 223”Press NEXTWait for display “Forward no answr”Press ShowWait for display “Forward to: ”Press Soft key for “CHANGE”Enter extension number for next Octel 100 station. [2 2 3]Wait for display “Forward to 223”Press HeadingStop at display “Show set”

Repeat programming for call forwarding for the remaining Octel 100 stations.(See section 7.9 when setting up hunt group.)This completes the programming for the Octel 100 stations. Connect the line cords to the Dialogic D/42-NS board. Ensure that the voice board ports are connected to the corresponding Norstar ports.

5.6 SET PROGRAMMING FOR SUBSCRIBERSSet: [2 3 9] (239 the example DN for the subscriber)Name: [_ _ _ _ _ _ _]

Line Access (A. Configuration: 2. Line Access)Line Assignment8 |0 0 1| [Ring] No ring Answer DNs9 |_ _ _ _ _ _ _| Ring [No ring] Line Pool Access Public [A ] [B ] C D E F

G H I J K L M NO None

Intercom Buttons 0 1 [2] 3 4 5 6 7 8Prime Line None [Intcm] Line#:|_ _ _| Pool: |_ _|

Set Abilities (B. General Admin: 5. Capabilities)Show Set [2 3 9]Set Filter [02]Line/Set Filter [None]Set Lock [None] Full PartialFull Handsfree [Y] NAuto Handsfree [Y] NHF Answerback10 Y [N]


Set Programming For Subscribers



12

Pickup Group [No] 1 2 3 45 6 7 8 9

Paging [Y] NPaging Zone [1] 2 3 4 5 6 NoneAux. Ringer Y [N]Direct-dial Set [1] 2 3 4 5 NoneForward on Busy11 None to:[2 2 2]

Forward No Answer10 None to:[2 2 2]

Forward Delay 2 [3] 4 6 10DND on Busy12 [Y] NAllow Redirect Y [N]Redirect Ring Y [N]Hotline [None] Intrnl #:[_ _ _ _ _ _ _] Extrnl #: [_ _ _ _ _ _ _]Priority Call Y [N]

Note: 8Lines that ring at several stations forward to the Octel 100 mailbox that has lowest port (extension) number.9DNs that ring at several stations forward to the VoiceMail personal greeting if they are assigned as the prime extension of active station. Otherwise, they forward to the VoiceMail personal greeting of the lowest port (extension) number. 10Hands Free answer back is not compatible with supervised transfer.11222 = the Pilot number for the Octel 100 ports.12DND on busy allows for supervised transfer and requires DR5 release 4 or above.

5.7 NORTEL NORSTAR DISPLAY INFORMATIONThe following displays are recognized by the Octel 100 and will produce

proper inband integration:

Two-party call, identification for both parties.

sss>rrr

Two-party call, calling party information unavailable.

tttttttt>rrr

Direct call into port.

rrr

6.0 OCTEL 100 PROGRAMMING During the installation process, you

must run the Configure and Integrator utilities to enable proper Octel 100 functionality.

6.1 CONFIGURING THE OCTEL 100 VOICE MAIL PORTS Run Configure. Select Dialogic D4XD then select


NorTel Norstar Display Information

Octel 100 Configuration

Configuring The Octel 100 Voice Mail Ports



13

to install the D42NS board. Configure the Address and the Interrupt for the voice board. Then select Voice Mail Port Numbering, and enter all Norstar extensions attached to the Octel 100 system. Use the EXIT button to save and exit Configure. (See section 7.10 Configuring the Octel 100 Voice Mail Ports before

completing this section.)

6.2 CONFIGURING THE OCTEL 100 Integration codes which should

already be configured for your switch. Section 6.1 is for Octel 100 provides for the detection of caller id when available from the switch. Octel 100 setup sections may be checked to verify that this is done. If the integration codes are not correct, run the Integrator program and select the NorTel Norstar Modular DR5 with D/42-NS.

6.21 OCTEL 100The integrator inserts the following codes with 3-digit extensions assumed. Adjust these codes to match site requirements.

Outside Line Access Code 9,Off Hook Delay (OFFHDLY) 50Hook Flash Interval (FLINTVL) 50DTMF Tone Length (TONELEN) 8

Transfer, Paging, and Screening ParametersCustom Transfer Code C5ßKN70N,XDRIntercom Paging Code C9ßKOßKN630NRTransfer Release Code when Busy C3ßKPNTransfer Release Code when No Answer C3ßKPNCall Screening Release Code when Busy C3ßKPNCall Screening Release Code when No Answer C3ßKPNCall Screening Release Code when Reject C3ßKPNCall Screening Release Code When Transfer C3ßKPNRelease Code for Intercom Paging C3ßK1N(ß indicates an Escape character, which may be input by typing @)3rd Party Transfer Parameters3rd Party Transfer Code C5ßKN70N,XNR3rd Party Transfer Release Code C3ßKPN(ß indicates an Escape character, which may be input by typing @)

Message Waiting ParametersPermit Message Waiting Lights üMessage Waiting Light Prefix ON ßKN,1,ßKQMessage Waiting Light Prefix OFF ßKN,#1,


Octel 100 Configuration

Integration for Octel 100 Version 1.5 and above software



14

(ß indicates an Escape character, which may be input by typing @)

Inband ParametersTotal Number of DID Digits 10Seconds to Wait for First Digit 2Millisecs to Wait for Next Digit 100Inband TemplatesFR~S Go to Voice MailFR Go to Voice MailCR Auto LoginThese codes apply to the inband template:R = Receiving Mailbox S = Sending Mailbox X = Ignore CharacterValid Characters are: ~ $ * # 0-9 A-D F N T Note: Verify all these dialing sequences for the switch

6.3 SYSTEM SETUP PARAMETERSIt is recommended that the parameter Inform Subscriber Transfer is from Attendant, located in the System Setup under the Operator tab, be changed from its default setting of checked to unchecked. If this parameter is checked a delay may exist in transferring callers. The delay may cause the DR5 to send incorrect forwarding information.

6.4 USE NSUTIL INSTEAD OF CALL ANALYSISA special supplemental routine, NSUTIL, should be run from the \CVR directory if

Supervised Transfers are used and/or fax tone recognition is needed for the Fax Mail feature or fax tone transfer.

To set the fax tone, run Call Analysis. When the system first starts up, you are prompted to run Call Analysis automatically. At the first screen select Set Defaults. On the defaults selection screen select Disable Dialtone Detection. Select OK. Select Continue. At the main test screen Select Advanced. On the Advanced screen select Tones. On the Tone Screen verify that only one fax tone is present.

Select Save to exit. Then Select Exit.

6.5 OCTEL 100 PROGRAMMING FOR MESSAGE WAITING PORTSet the last port of the Octel 100 group to 3 INRINGS as follows:

Open System Setup from the Octel 100 folder. Go to the Port Parameters page and set Ring Count:


Use NSUTIL instead of Call Analysis

Octel 100 PROGRAMMING FOR Message Waiting port



15

Port ParametersPort Number 1 2 3 4Init Mode N N N NRing Count 1 1 1 3Inbound Ö Ö Ö ÖOutbound Ö Ö Ö Ö

Outbound Usage PermittedMsg Delivery Ö Ö ÖMsg Indicator ÖAMIS/Octel Net Ö Ö ÖFax Ö Ö ÖApplications Ö Ö Ö Ö

Note: See section 7.14.

6.6 OCTEL 100 PROGRAMMING FOR ANALOG NETWORKING COMPATIBILITY.

If you are upgrading from an earlier version of Octel 100, the following actions may be required. With the release of 1.05.14K/2.02.14K this step is not required.

After running the Integrator, edit SET_UP.CFG in the \CVR1 directory.

The line that defines X61 should have a value of 1. In an OS/2 window, type E \CVR1\SET_UP.CFG. Scroll down toward the bottom of the file to the line with X61 in it. If necessary, change it to read:

X61 1

While in this file, scroll up to the A62 and A63 lines to ensure they read as follows:

A62 “¬DI” A63 “¬DO”

Save the file and exit the editor after you enter any changes.

Note: “¬“ is the graphics representation for the escape character. The escape charter is an ASCII control "[" or a Hex number 027 when using most text editors. If you are using the OS/2 “E” editor, enter escape into the proper location by holding the ALT key and entering 027.

7.0 CONSIDERATIONS/ALTERNATIVESThe following items should be considered:

¨Disable Set Relocation during Installation¨Conversions from VMI to D/42-NS¨Norstar Dial Path Limitation


Octel 100 Programming For Analog Networking

Compatibility

Important notes concerning this integration



16

¨DID or Tie Trunks¨Alarm Set¨System Data¨Control Set¨Direct-Dial Sets¨Hunt Groups¨Configuring the Octel 100 Voice Mail Ports¨Unsupervised Transfer Limitations¨Supervised Transfers ¨FaxMail Considerations¨Message Waiting Light control¨Prime Set Forwarding¨Norstar Flexible Numbering Plan

7.1 DISABLE SET RELOCATION DURING INSTALLATION

If set relocation is enabled, you may encounter problems during setup. If you unplug a phone and put it on an Octel 100 station to check programming, you will find that you are actually checking programming of the original set. During the installation of Octel 100, we require set relocation be set to NO. Once programming is complete and all required tests have been completed, this parameter may be returned to the normal customer setting.

7.2 CONVERSION FROM VMI TO D/42-NS

If you convert from using the Voice Mail Interface (VMI) to using the Dialogic D/42-NS board, the ATA may start double digiting on calls to a Octel 100 port. Early versions of the ATA (01E and older) should be replaced. Later versions can be corrected by moving to an unequipped location and reinstalling.

7.3 NORSTAR DIAL PATH LIMITATION

The Norstar has a dial path limitation that may cause the loss of caller ID under extremely heavy traffic. This problem only occurs when 8 or more simultaneous calls are sent to Octel 100 at the exact same time and can result in 1 or 2 of the calls answering with the main greeting.

7.4 DID OR TIE TRUNKS

DID or Tie Trunks that provide access to the Norstar cannot be assigned to telephones. If assigned, they are used for monitoring incoming call usage or for making outgoing calls. These lines require that all station numbers be programmed to appear as received numbers on target lines. The target line is programmed to either ring on the designated telephone.


Set Relocation

VMI to D/42-NS Conversions

Norstar Dial Path Limitation

DID or Tie Trunks



17

7.5 ALARM SET

Remove any Octel 100 ports from the Alarm Sets list.

7.6 SYSTEM DATA

Directory number length in a non-expanded system should be at least 3 digits.

7.7 CONTROL SET

Remove any Octel 100 ports from the Control Sets list. Extension 221 is the Control set for all trunks by default; if this extension is an Octel 100 port, remove it from the Control Sets list.

7.8 DIRECT-DIAL SETS

The normal Norstar digital telephone can send 4 messages to different telephones. This can severely limit Octel 100’s ability to alert subscribers that there are new messages. By assigning the last Octel 100 port as a Direct-Dial set, you expand its ability to set message waiting indicators from 4 to 32 telephones. If heavy use of outbound ports for message waiting indicators is anticipated, then increase the number of Octel 100 stations assigned as Direct-Dial set. Always start at the last Octel 100 port, assign in descending order, and set OUTBOUND for the corresponding port to 2 in Octel 100 System Setup. The Norstar can support 5 Direct-Dial sets; however, site requirements may not allow for all of them to be Octel 100 ports.

7.9 HUNT GROUP

True hunt groups are not available on the Norstar. To set up coverage for Octel 100 stations, program the first station to Forward Busy and Forward No Answer to the second, the second to the third, and so on until you reach the last station. Forward the last station to the first.

7.10 CONFIGURING THE OCTEL 100 VOICE MAIL PORTS

By entering the Octel 100 station numbers into the table “Voice Mail

Port Numbering,” you activate XDID.CFG. If XDID.CFG is not active, the hunt group may prevent effective integration. Call information may be lost, and subscribers may fail to retrieve messages in their mailboxes. Entering station numbers into the table also filters out incoming extensions that do not have mailboxes on the system.

The XDID.CFG list of stations could include the attendant number, allowing Octel 100 to act as an attendant overflow. Calls placed to the attendant then forward into Octel 100. Callers hear the main greeting and are given the opportunity to direct their calls to the desired station. If callers are internal, they can enter ## plus the attendant station number to be put directly in the


Alarm Set

System Data

Control Set

Direct- Dial Sets

Hunt Group

Configuring the Octel 100 Voice Mail Ports



18

attendant mailbox. If callers are from outside, they have full access to Octel 100’s automated attendant capabilities.

7.11 UNSUPERVISED TRANSFER LIMITATIONS

The Norstar does not support unsupervised transfers to busy stations without Call Forward Busy programming. Calls return to Octel 100 main menu as new calls. Ensure that all applicable extensions have Call Forward Busy programmed, including all extensions configured as personal operators.

7.12 SUPERVISED TRANSFERS

For supervised transfers, configure the subscriber telephone with one intercom key. This way the telephone appears busy to the automated attendant when on intercom calls.

However, this is not the case when the telephone is in use on an outside line programmed for that extension. Inform subscribers that when they are talking on one of the line appearances programmed for their extension (a direct appearance trunk), their telephone will appear to be idle to the automated attendant, which will therefore ring the idle intercom key. The Subscriber can either answer the call or allow Octel 100 to pull it back and give the caller further instructions.

Program the Norstar Call Forward Busy to None and Call Forward No Answer to go to the Octel 100 extension. The Forward Delay should be set to 6 or 10 rings.

Max Rings in the class of service should not exceed 4 rings. Experimentation with the Norstar has shown that Call Progress is not always successful when more rings are allowed.

When Call Queuing is in use and CO lines do not provide disconnect supervision, enable the option Require Caller to Press Star to Stay in Queue under Call Queuing in System Setup. Unsupervised CO lines cause the subscriber to receive phantom calls from callers who decide not to wait in the queue. Setting this option alleviates the perception that the called subscriber is losing calls.

7.13 FAXMAIL CONSIDERATIONS

The Dialogic D/42-NS voice board emulates the Norstar M7310 digital key sets; therefore, the parallel method of Fax Mail is not supported. If Fax Mail or Fax Retrieval is being used, an Analog Terminal Adapter NT8B90 is needed to provide analog capability for fax board ports.

7.14 MESSAGE INDICATOR CONTROL

The NorTel Norstar will clear message waiting indicators when a call is placed to the port that turned it on. This match is made whenever a subscriber uses the soft keys or feature dials to retrieve messages. To avoid premature clearing of the message


Unsupervised Transfers

Supervised Transfers

FaxMail Considerations

Message INDICATOR control



19

light indicator set the Ring Count to 3 for the port(s) that are programmed to turn on message indicators. Refer to section 6.4 for programming information.

7.15 PRIME SET FORWARDING

Prime set programming tends to generate false integration. If a call forwards from a station that rang due to Prime set ringing then the call will go to the VoiceMail of that station, not the originally called station. If an Octel 100 port has been assigned as a Prime Set for call coverage, then a call that rings because of DRT time out will return the company greeting, not a personal greeting. To maintain called information, the call must come to Octel 100 because of system forwarding or because the station is set to Call Forward All to VoiceMail.

7.16 NORSTAR FLEXIBLE NUMBERING PLAN

The NorTel Norstar has displayed a tendency to change the expected display when using a Numbering Plan other then the default 3 digit. For example, a 4- digit number such as 2239 may forward back to Octel 100 as 239. We suggest that the Norstar be configured as a 3-digit system at all times.

© Copyright 1994, 1995, 1996, 1997 Lucent Technologies All rights reserved.

Printed in the United States

*Trademark of Northern Telecom

® D/42D-NS is a Registered trademark of Dialogic, Inc.

LUCENT TECHNOLOGIESOCTEL MESSAGING DIVISION1001 Murphy Ranch RoadMilpitas, CA 95035-7912(408) 321-2000

(CFN 7190)


Prime Set Forwarding

Norstar Flexible Numbering Plan


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