oops! i didn't mean it to come out that way

Download OOPS! I didn't mean it to come out that way

Post on 22-Apr-2015

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A presentation by Scott "Q" Marcus, motivational productivity expert, on how to improve communication, reduce conflict, and enhance attitude and morale.

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  • 1. Oops! I didnt mean it to come out that way! (a.k.a How to spend more time getting what you want and less time arguing over what you didnt.) Scott Q Marcus CRP, www.ThisTimeIMeanIt.com 707.442.6243 Facebook.com/ThisTimeIMeanIt @ThisTimeIMeanIt
  • 2. 22 Your AttitudeYour Attitude 79%
  • 3. 32 Co-WorkersCo-Workers 3 52%
  • 4. 424 OthersOthers 31%
  • 5. 5 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Attitude Feelings Beliefs
  • 6. 6 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Response Feelings Experience (Observations) Biology Attitude
  • 7. 7 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com NoiseNoise Conflict Cycle ExpectationsExpectations ResolutionResolution Follow UpFollow Up CALMCALM
  • 8. 8 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Support vs. Saving Can I help? Want my help? Do I want to help?
  • 9. 9 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Appropriate Questions Open Closed Confirmation Inquiry
  • 10. 10 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Well Meaning Recognize Reflect Redirect
  • 11. 11 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Disarming L isten A pologize (Acknowledge) S olve T hank L A S T Think LAST
  • 12. 12 1. Intention Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Getting What You Want 2. Prim ing 3. Q uestioning 4. Listening 5. Clarifying 6. Suggesting 7. Thanking
  • 13. 13 Your comments are welcomed: scottq@scottqmarcus.com www.ThisTimeIMeantIt.com Begin with I No Interruptions No Denials No Cross Complaints Fair Fighting
  • 14. Oops! I didnt mean it to come out that way! Scott Q Marcus CRP, www.ThisTimeIMeanIt.com 707.442.6243 Facebook.com/ThisTimeIMeanIt @ThisTimeIMeanIt Scott would love to work with YOU: Trainings Webinars Workshops Keynotes Coaching Contact him for more information Book Scott Today for any event within a year and get a $847 consulting & product package free!