LEAN SUPPLY CHAIN FOR HEALTHCARE CERTIFICATELearn How to Apply Lean Thinking to Supply Chain Operations in a Healthcare Setting

Register Online Today: isd.engin.umich.edu/LeanSupplyChainHealthcare

SUPPLY CHAIN OPERATIONS CONSTITUTE 30 TO 40 PERCENT OF HEALTHCARE COSTS, SECOND ONLY TO PERSONNEL COSTS**Based on fi gures from ROI, Resource

Organization and Innovation, an operating division

of the Sisters of Mercy Health System.

Photo above: Par room inventories at the state-of-the-art UMH Cardiovascular Center are conducted with PDAs to improve effi ciency and reduce errors.

ADDITIONAL HEALTHCARE OFFERINGS TO HELP YOU BRING LEAN AND SIX SIGMA TO YOUR ORGANIZATION

ONLINE SIX SIGMA GREEN BELT HEALTHCARE CERTIFICATION PROGRAM

This online program focuses the power of Six Sigma Green Belt training on health-care applications. Participants will

learn how to identify, frame, and effectively solve quality problems in healthcare organizations at the Green Belt skill level. Results can bring increased value to organizations as measured by revenue growth, cost savings, fewer customer complaints, and improved patient satisfaction.

Visit http://isd.engin.umich.edu/OnlineSixSigmaGreenBeltHealthcare to learn more.

UNIVERSITY OF MICHIGANCOLLEGE OF ENGINEERING

2013 PROGRAM DATES

LEAN HEALTHCARE CERTIFICATE PROGRAM

In this fi ve-day program, participants will learn how to apply lean concepts and tools of the

legendary Toyota Production System (TPS) to healthcare enterprises including hospitals, physician practices, nursing homes, clinics, laboratories, and administrative and other health services. The critical tools of lean value stream mapping, standardized work, and A3 reporting will be demonstrated using case studies and exercises—ensuring partici-pants own the skills when they complete the program. It includes an exclusive learning simulation, Robby the Patient, a fun, hands-on exercise developed specifi cally for learning how to apply lean principles in healthcare.

See http://isd.engin.umich.edu/LeanHealthcare to learn more.

l d T P d i

TfStcP

learn how to identify frame

© 2

013

The

Reg

ents

of t

he U

nive

rsity

of M

ichi

gan

0109

13

Scan here to learn more

Integrative Systems + Design can

bring this or any of our programs to

your site as custom onsite training.

Onsite training can be tailored to

your needs and saves signifi cantly

on training and travel fees.

TO BE ANNOUNCED...

ABOUT ISD The mission of Integrative Systems + Design is to study and promote leadership in the design and creation of innovative products and systems. As a unit with a global focus in the College of Engineering, we develop and deliver programs that integrate multiple disciplines and are responsive to the needs of engineers, managers, and other professionals. Our students take courses on the Ann Arbor campus, online, and at off-campus locations around the world.

Visit isd.engin.umich.eduto learn more about ISD programs.

MEonline@umich.edu (734) 647-7200

The Regents of the University of MichiganJulia Donovan Darlow, Ann Arbor Laurence B. Deitch, Bloomfi eld HillsDenise Ilitch, Bingham FarmsOlivia P. Maynard, Goodrich Andrea Fischer Newman, Ann Arbor Andrew C. Richner, Grosse Pointe Park S. Martin Taylor, Grosse Pointe Farms Katherine E. White, Ann Arbor Mary Sue Coleman, (ex offi cio)

The University of Michigan, as an equal opportunity/affi rmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affi rmative action, including Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973. The University of Michigan is committed to a policy of nondiscrimination and equal opportunity for all persons regardless of race, sex, color, religion, creed, national origin or ancestry, age, marital status, sexual orientation, gender identity, gender expression, disability, or Vietnam-era veteran status in employment, educational programs and activities, and admissions. Inquiries or complaints may be addressed to the Senior Director for Institutional Equity and Title IX/Section 504 Coordinator, Offi ce of Institutional Equity, 2072 Administrative Services Building, Ann Arbor, Michigan 48109-1432, (734) 763-0235, TTY (734) 647-1388. For other University of Michigan information call (734) 764-1817.

Integrative Systems + Design

2401 Plymouth Road, Suite A, Ann Arbor, MI 48105-2193

(734) 647-7200 | (734) 998-6127 (fax)

LEAN SUPPLY CHAIN FOR HEALTHCARECERTIFICATE

LC

PROGRAM INSTRUCTORS

SPECIAL TOURS INCLUDEDDistribution Center for a Major Medical Supplier The tour will highlight how a major distributor of medical supplies and drugs manages their opera-tions to serve a variety of large hospitals and health systems on a daily basis.

University of Michigan HospitalsA world-class medical facility with rapidly expand-ing specialty care functions and healthcare delivery options supported by UMH Materiel Services.

WHO SHOULD ATTENDThe program is suitable for all engineers and mangers concerned with supply and inventory issues as well as supply chain and materials delivery issues in any medium to large-scale hospital setting. Those who will benefi t include Administra-tive and Departmental Directors and leaders in contracting and procure-ment, supply chain services, and resource management.

ABOUT THE PROGRAMParticipants will learn how to apply Lean thinking to supply chain operations in a healthcare setting. This program draws upon years of experience in successful Lean training by U-M faculty. Their case studies provide useful real-world examples. In addition, it features Lean practices in action at the Univer-sity Hospital, a 1,796,262 square-foot hospital that houses diagnostic equipment, clinical laboratories, operating rooms, and inpatient and intensive care units.

We will cover building supplier-customer relationships, inventory management, and the application of Lean principles in designing and operating a Lean storage system (such as a warehouse) as well as the delivery of goods to multiple points-of-use in a hospital setting.

CERTIFICATEA non-credit certifi cate of professional achievement in Lean Supply Chain for Healthcare will be awarded upon successful completion of this program.

Apply what You Learn in a Hands-On SimulationU-M’s creative, interactive simulation was developed by the instructors specifi cally to help participants under-stand how to apply lean supply chain for healthcare principles to improve their institutions.

YAVUZ BOZERProfessor of Industrial Operations Engineering, College of Engineering.

YYYPE

FRANK KRUPANSKYDirector of Materiel Services for the University of Michigan Health System Warehouse Operations including PAR stocking services, Transactional Procurement, Central Sterile Supply, Patient Equipment, Patient Transportation, and Mail Services.

IZAK DUENYAS John Psarouthakis Research Professor of Manufacturing Management and Professor of Technology and Operations, Stephen M. Ross School of Business; Professor of Industrial and Operations Engineering, College of Engineering.

DAY ONE and DAY TWO (a.m.)Professor Izak DuenyasProgram Overview, Inventory Control Basics, Sourcing, Supplier Selection and Evaluation, Vendor-Managed Inventory Introduction to lean supply chain and its

applications in heathcare Lean simulation Understanding of inventory management

tools and techniques and their applica- tions in different areas of the hospital Understanding vendor-managed inventory

and consignment inventory and their applicability Supplier selection and evaluation.

Supplier scorecards

DAY TWO (p.m.)Tour of a Distribution Center for a Major Medical Supplier See a cutting-edge medical supply

distribution facility fi rsthand Discuss the working relationships between

the medical supplier and the hospital

DAY THREEProfessor Yavuz A. BozerWarehousing: Role and Impact. Lean Warehousing Simulation Review of Lean principles and their

application to warehousing

Participants will learn through a Lean warehouse simulation Modeling the role and impact of

centralized versus point-of-use storage of supplies and materials

DAY FOURProfessor Yavuz A. Bozer Material Handling and Delivery of Supplies and Materials to Points-of-Use Application of the well-known milk-run

principle in Lean systems to the delivery of supplies and materials to multiple points-of-use in a hospital Includes review of various technologies

and material handling equipment to ensure a streamlined fl ow with minimum waste while being responsive to customers’ needs

DAY 5 (a.m.)Frank KrupanskyUMH Director of Materiel ServicesTour of Materiel ServicesThe University of Michigan Health System consistently ranks within the top 15 hospitals in the country. The tour of Materiel Services will give visitors the opportunity to view the operations support for supplies, equipment, sterilization, and patient transport to effectively and effi ciently support this major academic health system.

PROGRAM AGENDA

Left: Staff from UMH Central Sterilization apply lean techniques to surgical instrument sterilization processes.

$3,450* COVERS THE ENTIRE 4½ DAY PROGRAM Fee includes tuition, instructional materials, continental breakfast, lunch, and breaks each day. Fee is payable in advance.* Upon regis-tration, you will receive an email confi rmation including directions to the program site and recommended lodging.

CUSTOM PROGRAM OPTIONS Contact us to learn more about customized training and education programs and services that focus on your organization’s unique needs and requirements.

HOW TO REGISTERVisit the Lean Supply Chain for Healthcare website at isd.engin.umich.edu/LeanSupplyChainHealthcare, send an email to MEonline@umich.edu or call (734) 647-7200.

* Program fee at the time of brochure printing. Check our current program fee schedule at isd.engin.umich.edu/LeanSupplyChainHealthcare. Fee subject to change. Pricing not valid for onsite or custom programs.

GROUP DISCOUNTRegister fi ve or more for a group discount of 10% off.

Restrictions apply.

IJJMTTSSO

LEAN SUPPLY CHAIN FOR HEALTHCARECERTIFICATE

LC

PROGRAM INSTRUCTORS

SPECIAL TOURS INCLUDEDDistribution Center for a Major Medical Supplier The tour will highlight how a major distributor of medical supplies and drugs manages their opera-tions to serve a variety of large hospitals and health systems on a daily basis.

University of Michigan HospitalsA world-class medical facility with rapidly expand-ing specialty care functions and healthcare delivery options supported by UMH Materiel Services.

WHO SHOULD ATTENDThe program is suitable for all engineers and mangers concerned with supply and inventory issues as well as supply chain and materials delivery issues in any medium to large-scale hospital setting. Those who will benefi t include Administra-tive and Departmental Directors and leaders in contracting and procure-ment, supply chain services, and resource management.

ABOUT THE PROGRAMParticipants will learn how to apply Lean thinking to supply chain operations in a healthcare setting. This program draws upon years of experience in successful Lean training by U-M faculty. Their case studies provide useful real-world examples. In addition, it features Lean practices in action at the Univer-sity Hospital, a 1,796,262 square-foot hospital that houses diagnostic equipment, clinical laboratories, operating rooms, and inpatient and intensive care units.

We will cover building supplier-customer relationships, inventory management, and the application of Lean principles in designing and operating a Lean storage system (such as a warehouse) as well as the delivery of goods to multiple points-of-use in a hospital setting.

CERTIFICATEA non-credit certifi cate of professional achievement in Lean Supply Chain for Healthcare will be awarded upon successful completion of this program.

Apply what You Learn in a Hands-On SimulationU-M’s creative, interactive simulation was developed by the instructors specifi cally to help participants under-stand how to apply lean supply chain for healthcare principles to improve their institutions.

YAVUZ BOZERProfessor of Industrial Operations Engineering, College of Engineering.

YYYPE

FRANK KRUPANSKYDirector of Materiel Services for the University of Michigan Health System Warehouse Operations including PAR stocking services, Transactional Procurement, Central Sterile Supply, Patient Equipment, Patient Transportation, and Mail Services.

IZAK DUENYAS John Psarouthakis Research Professor of Manufacturing Management and Professor of Technology and Operations, Stephen M. Ross School of Business; Professor of Industrial and Operations Engineering, College of Engineering.

DAY ONE and DAY TWO (a.m.)Professor Izak DuenyasProgram Overview, Inventory Control Basics, Sourcing, Supplier Selection and Evaluation, Vendor-Managed Inventory Introduction to lean supply chain and its

applications in heathcare Lean simulation Understanding of inventory management

tools and techniques and their applica- tions in different areas of the hospital Understanding vendor-managed inventory

and consignment inventory and their applicability Supplier selection and evaluation.

Supplier scorecards

DAY TWO (p.m.)Tour of a Distribution Center for a Major Medical Supplier See a cutting-edge medical supply

distribution facility fi rsthand Discuss the working relationships between

the medical supplier and the hospital

DAY THREEProfessor Yavuz A. BozerWarehousing: Role and Impact. Lean Warehousing Simulation Review of Lean principles and their

application to warehousing

Participants will learn through a Lean warehouse simulation Modeling the role and impact of

centralized versus point-of-use storage of supplies and materials

DAY FOURProfessor Yavuz A. Bozer Material Handling and Delivery of Supplies and Materials to Points-of-Use Application of the well-known milk-run

principle in Lean systems to the delivery of supplies and materials to multiple points-of-use in a hospital Includes review of various technologies

and material handling equipment to ensure a streamlined fl ow with minimum waste while being responsive to customers’ needs

DAY 5 (a.m.)Frank KrupanskyUMH Director of Materiel ServicesTour of Materiel ServicesThe University of Michigan Health System consistently ranks within the top 15 hospitals in the country. The tour of Materiel Services will give visitors the opportunity to view the operations support for supplies, equipment, sterilization, and patient transport to effectively and effi ciently support this major academic health system.

PROGRAM AGENDA

Left: Staff from UMH Central Sterilization apply lean techniques to surgical instrument sterilization processes.

$3,625* COVERS THE ENTIRE 4½ DAY PROGRAM Fee includes tuition, instructional materials, continental breakfast, lunch, and breaks each day. Fee is payable in advance.* Upon regis-tration, you will receive an email confi rmation including directions to the program site and recommended lodging.

CUSTOM PROGRAM OPTIONS Contact us to learn more about customized training and education programs and services that focus on your organization’s unique needs and requirements.

HOW TO REGISTERVisit the Lean Supply Chain for Healthcare website at isd.engin.umich.edu/LeanSupplyChainHealthcare, send an email to MEonline@umich.edu or call (734) 647-7200.

* Program fee at the time of brochure printing. Check our current program fee schedule at isd.engin.umich.edu/LeanSupplyChainHealthcare. Fee subject to change. Pricing not valid for onsite or custom programs.

GROUP DISCOUNTRegister fi ve or more for a group discount of 10% off.

Restrictions apply.

IJJMTTSSO

LEAN SUPPLY CHAIN FOR HEALTHCARE CERTIFICATELearn How to Apply Lean Thinking to Supply Chain Operations in a Healthcare Setting

Register Online Today: isd.engin.umich.edu/LeanSupplyChainHealthcare

SUPPLY CHAIN OPERATIONS CONSTITUTE 30 TO 40 PERCENT OF HEALTHCARE COSTS, SECOND ONLY TO PERSONNEL COSTS**Based on fi gures from ROI, Resource

Organization and Innovation, an operating division

of the Sisters of Mercy Health System.

Photo above: Par room inventories at the state-of-the-art UMH Cardiovascular Center are conducted with PDAs to improve effi ciency and reduce errors.

ADDITIONAL HEALTHCARE OFFERINGS TO HELP YOU BRING LEAN AND SIX SIGMA TO YOUR ORGANIZATION

ONLINE SIX SIGMA GREEN BELT HEALTHCARE CERTIFICATION PROGRAM

This online program focuses the power of Six Sigma Green Belt training on health-care applications. Participants will

learn how to identify, frame, and effectively solve quality problems in healthcare organizations at the Green Belt skill level. Results can bring increased value to organizations as measured by revenue growth, cost savings, fewer customer complaints, and improved patient satisfaction.

Visit http://isd.engin.umich.edu/OnlineSixSigmaGreenBeltHealthcare to learn more.

UNIVERSITY OF MICHIGANCOLLEGE OF ENGINEERING

2013 PROGRAM DATES

LEAN HEALTHCARE CERTIFICATE PROGRAM

In this fi ve-day program, participants will learn how to apply lean concepts and tools of the

legendary Toyota Production System (TPS) to healthcare enterprises including hospitals, physician practices, nursing homes, clinics, laboratories, and administrative and other health services. The critical tools of lean value stream mapping, standardized work, and A3 reporting will be demonstrated using case studies and exercises—ensuring partici-pants own the skills when they complete the program. It includes an exclusive learning simulation, Robby the Patient, a fun, hands-on exercise developed specifi cally for learning how to apply lean principles in healthcare.

See http://isd.engin.umich.edu/LeanHealthcare to learn more.

l d T P d i

TfStcP

learn how to identify frame

© 2

013

The

Reg

ents

of t

he U

nive

rsity

of M

ichi

gan

0109

13

Scan here to learn more

Integrative Systems + Design can

bring this or any of our programs to

your site as custom onsite training.

Onsite training can be tailored to

your needs and saves signifi cantly

on training and travel fees.

TO BE ANNOUNCED...

ABOUT ISD The mission of Integrative Systems + Design is to study and promote leadership in the design and creation of innovative products and systems. As a unit with a global focus in the College of Engineering, we develop and deliver programs that integrate multiple disciplines and are responsive to the needs of engineers, managers, and other professionals. Our students take courses on the Ann Arbor campus, online, and at off-campus locations around the world.

Visit isd.engin.umich.eduto learn more about ISD programs.

MEonline@umich.edu (734) 647-7200

The Regents of the University of MichiganMark J. Bernstein, Ann ArborJulia Donovan Darlow, Ann ArborLaurence B. Deitch, Bloomfi eld HillsShauna Ryder Diggs, Grosse PointeDenise Ilitch, Bingham Farms Andrea Fischer Newman, Ann ArborAndrew C. Richner, Grosse Pointe ParkKatherine E. White, Ann ArborMary Sue Coleman (ex offi cio)

The University of Michigan, as an equal opportunity/affi rmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affi rmative action, including Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973. The University of Michigan is committed to a policy of nondiscrimination and equal opportunity for all persons regardless of race, sex, color, religion, creed, national origin or ancestry, age, marital status, sexual orientation, gender identity, gender expression, disability, or Vietnam-era veteran status in employment, educational programs and activities, and admissions. Inquiries or complaints may be addressed to the Senior Director for Institutional Equity and Title IX/Section 504 Coordinator, Offi ce of Institutional Equity, 2072 Administrative Services Building, Ann Arbor, Michigan 48109-1432, (734) 763-0235, TTY (734) 647-1388. For other University of Michigan information call (734) 764-1817.

Integrative Systems + Design

2401 Plymouth Road, Suite A, Ann Arbor, MI 48105-2193

(734) 647-7200 | (734) 998-6127 (fax)