1

Online Season Ticket Exchanges My Rangers Tickets

2

Table of Contents

Texas Rangers Account vs. MLB.com Account 3 MLB.com Log In 4 General Information 4 Obtaining an MLB.com Account 4 Finding an Existing MLB.com Account 4 Password Reset 5 Linking Your Ticket Accounts 5 Exchanging Season Tickets Online 6 General Information 6 Exchanging Tickets Online 6

3

MLB.COM LOG IN

To access the enhanced features and functionality of your My Rangers Tickets account including the ability to

exchange tickets, begin by logging into your My Rangers Tickets Account using the MLB.com account

information associated with your ticket account. New purchasers should also log into My Rangers Tickets

using their MLB.com account information. If your login fails, you need to link your accounts. See the account

linking section for detailed instructions.

MLB.com Log In General Information

Must have an MLB.com login to purchase tickets through Rangers or other MLB affiliated sites

Needed for buyers using the MLB.com Ballpark Application on their smart phone

Used to Log into your My Rangers Ticket Account

Obtaining an MLB.com account

If you have purchased tickets through texasrangers.com, or other MLB affiliated websites, you are

prompted to create an MLB.com account during an online purchase

If you DO NOT have an MLB.com account but have purchased tickets with the Rangers, you can create

one by doing one of the following options:

o Option 1 – Created through your My Rangers Ticket Account

Visit www.texasrangers.com/mytickets

Log In using your Texas Rangers Account number and password

Choose the “My Account” option in the top right corner of your screen

Select the “Link MLB Accounts” tab

Then click “Create New MLB.com Account” and follow the prompts

o Option 2 – Created through the texasrangers.com website

o Visit www.texasrangers.com

o Click on the icon of a person in the top right corner, which will take you to the

MLB.com login screen (see screenshot below)

4

o Fill out the form under the “Register” prompt

o After you create an account, you can link your Rangers Ticket Account number to

this address through My Rangers Tickets

Finding an existing MLB.com account

If you have previously logged into My Rangers Tickets using your Rangers account number and

password, you can find your MLB.com account information by following these steps:

o Visit www.texasrangers.com/mytickets

o Log In using your Texas Rangers Account number and password

o Choose the “My Account” option in the top right corner of your screen

o Select the “Link MLB Accounts” tab

o You will then see your MLB.com email listed in the red bar

If you think you may have registered an address but are unsure, you can find out by doing the

following:

o Visit www.texasrangers.com

o Click on the icon of a person in the top right corner, which will take you to the MLB.com login

screen (see screenshot below)

o Fill out the form under the “Register” prompt

o If you have already registered this address you will see the below prompt.

MLB: Name@.com

5

MLB.COM LOGIN – Password Reset

www.texasrangers.com

Click on the icon of a person in the top right corner, which will take you to the MLB.com login screen

(see screenshot below)

Click “Forgot Password?” and follow the prompts

When resetting password, an email will be sent to the address on file with MLB.com, if different from Rangers

account email

LINKING ACCOUNTS USING YOUR MLB.COM ACCOUNT

LINKING YOUR TEXAS RANGERS ACCOUNT NUMBERS TO YOUR MLB.COM ACCOUNT

Please note: at this time you can only link accounts using the desktop version of My Rangers Tickets

If you have not linked your My Rangers Tickets account to your MLB.com account email address, you can do so by following these steps:

o Log into My Rangers Tickets using your MLB.com address and password o Go to My Tickets > My Account > Link MLB Account

o Choose the “My Account” option in the top right corner of your screen

o Select the “Link MLB Accounts” tab

o If you have an existing MLB.com account that has not been linked to your Rangers Account Number: i. Enter your registered MLB.com email account and MLB.com password

ii. Enter a nickname for your “My Tickets” account iii. Select the “Link MLB.com Account” button to link the two accounts

o If you need to link an additional Rangers Account to your existing MLB.com email address: i. Click on “Link My Tickets Accounts”

6

ii. Enter the Account number, password associated with the Rangers account number, and a nickname to help identify this account. Then click “Link Account”

My Rangers Tickets

Exchanging Season Tickets Online

General Information

Tickets found in a Full Season, Half Season, or 20 game package are eligible for online exchange. This does not

include suites, 10 game plans, or holiday six packs.

Tickets that you purchase on an individual basis, monthly e-vouchers, unused tickets (dead tickets), and any

other ticket not associated directly with a Full Season, Half Season, or 20 game package are not eligible for

exchange.

Tickets may only be exchanged once.

Tickets are eligible for exchange into all locations excluding the following: VIP Home Plate, Premium Home Plate,

Commissioner’s Box, Premium Dugout, VIP Infield, and Suites.

You have the option to upgrade your tickets into a more expensive seating area during this process. You will be

responsible for paying the difference in ticket price.

Exchanging Tickets Online

1. Log into your My Rangers Tickets account using your MLB.com email address and password

a) If you have multiple accounts please select the account your season ticket package is located

2. Select the “My Ticket Inventory” option in the top right corner of your screen

7

3. Select “Exchange Ticket” from the Ticket Action dropdown located in the upper left portion of your screen

4. Navigate through your tickets by using the month, opponent, and day/time filters

5. Select the event you would like to exchange by expanding the game by selecting the arrow located on the left

side of the opponent name

6. Select the tickets you would like to exchange by either using the “Select All” feature or individually selecting

tickets

Select All

8

Individually Select Tickets

7. PLEASE NOTE: You can only exchange tickets from one event at a time. If you choose tickets from two

different events you will see the following error message.

8. A summary of the select tickets can be found on the right side of your screen. When you have verified the

correct tickets are selected, click the green “Continue” button

9. Select the event you would like to exchange your tickets into. Please reference the season ticket holder

exchange policy if you have questions related to eligible exchange dates.

9

10. You will be directly placed in the Interactive Seat Map. Your ticket value price range will be preselected for you.

11. Sections that have available seats based on your selected price ranges will be highlighted.

10

12. Additional details related to seat availability will be provided by hovering over a specific section.

13. Select the section, and choose “Select Seats from this Area” to choose your seats. Note: You will not be allowed

to leave a single seat in a row.

14. Select your seats. A check mark will appear in seats that you have selected. After you select your seats, click the

green “Review Your Selections” button

15. A confirmation screen will prompt you to verify your selection. If you are satisfied with the seats you have

chosen, choose the green “Proceed to Checkout” button

11

16. You will then be placed into the normal Texas Rangers Purchase flow. If you have chosen to upgrade your

tickets, you will be shown the amount due at this time.

17. The only method of delivery for online exchanges is Digital Delivery accessible through your Ballpark