Certification Hub FAQs

August 2018 1

Online Proctoring – Candidate Journey Introduction ............................................................................................................................................ 2

Authorization .......................................................................................................................................... 2

Scheduling............................................................................................................................................... 2

Starting Exam Appointment .................................................................................................................... 4

Connecting with Proctor ......................................................................................................................... 4

Authenticating Candidate and Inspecting Test Environment .................................................................. 5

Candidate Agreements ........................................................................................................................... 6

Begin Exam ............................................................................................................................................. 7

Questionmark Exam Lobby ..................................................................................................................... 7

Downloading and Installing Questionmark Secure ................................................................................. 8

Closing Prohibited Applications .............................................................................................................. 9

Starting the Exam in Questionmark Secure .......................................................................................... 11

Taking Exam .......................................................................................................................................... 11

Useful Links ........................................................................................................................................... 12

Certification Hub FAQs

August 2018 2

Online Proctoring – Candidate Journey

Introduction Online proctoring allows you to take exams at your convenience, while insuring the integrity of the exam

results. The rules governing a specific exam’s administration can vary from test publisher to publisher.

This response describes the candidate’s experience with online proctoring.

Authorization First, you will need to be authorized by the test publisher to take the exam. This typically happens when

a candidate purchases access to the exam through an e-commerce transaction or uses an exam voucher,

that can be redeemed in lieu of a credit card purchase.

You will need to have purchased an exam subscription from the SAP Training Shop at

https://training.sap.com.

Scheduling Second, once you are authorized to take the exam, you will schedule your proctoring appointment. To

schedule your appointment, log into the SAP Training Shop and use the main menu to “Access

purchased subscriptions.” Next, from the “Access SAP Subscription” page, click on the button labeled

“Access SAP Cloud Certification.” This will sign you into the Certification Hub using your SAP identity.

Certification Hub FAQs

August 2018 3

Once you are in the Certification Hub, browse to “Exam Dashboard” and click on the “Schedule an

exam” button. This will reveal the list of exams available to your subscription.

You can select a date and time of day convenient for you. Upon saving your appointment you will

receive an e-mail confirming the appointment that includes further instructions.

Important: Ensure that you have set your time zone accordingly, before scheduling your appointment.

Certification Hub FAQs

August 2018 4

Starting Exam Appointment At the time of your appointment, log into the Certification Hub and browse to “Exam

Appointments.” Your appointment will appear on the under “Exam Appointments,” on the “online”

tab. A launch link will be enabled on this page 15 minutes prior to your appointment. Click on the

launch link to initiate your exam appointment, this will open the proctoring system in a new window.

Connecting with Proctor At this point, you will follow the on-screen prompts, which will allow you to connect with the

proctor. Proctor initiates web conference and authentication procedure at this point.

Options available depend on status of the authorization and exam appointment. Launch link only appears at the time of the appointment.

Certification Hub FAQs

August 2018 5

Authenticating Candidate and Inspecting Test Environment The proctor will expect you to furnish the identification documents required by the test publisher. The

proctor will also expect you to use your webcam, so the proctor can inspect the security of your test-

taking environment and can ensure the security and integrity of the exam.

The proctor enables Next button only after verifying your ID and environment.

Certification Hub FAQs

August 2018 6

Candidate Agreements Next, you will be presented with candidate agreements. You are required to agree to all

acknowledgements, terms and conditions of the exam as configured by the test publisher.

Certification Hub FAQs

August 2018 7

Begin Exam After consenting to the candidate agreements, proctor will enable “Begin Exam” link.

Questionmark Exam Lobby On clicking “Begin Exam” link, Exam Lobby opens in new window. Depending on how browser is

configured, candidate may need to confirm that browser should open Questionmark Secure.

Questionmark Exam Lobby (Chrome)

Certification Hub FAQs

August 2018 8

Questionmark Exam Lobby (Firefox)

Questionmark Exam Lobby (Edge)

Downloading and Installing Questionmark Secure Questionmark Secure will automatically start if it’s installed. If not, the candidate can download and

install it following the on-screen prompts.

Certification Hub FAQs

August 2018 9

Closing Prohibited Applications Once Questionmark Secure is installed, click "Launch". This will invoke a webpage that requires

Questionmark Secure and if installed, display the version. You may need to close prohibited applications

before you can launch the exam. Common prohibited applications include: Outlook, Skype for Business

(Lync), GoToMeeting, and SnagIT.

Certification Hub FAQs

August 2018 10

Certification Hub FAQs

August 2018 11

Starting the Exam in Questionmark Secure Questionmark Secure will run in full-screen mode. The exam is still locked at this point. The Start Exam

button will remain disabled, until the proctor unlocks the exam using the Questionmark Proctoring

controls.

Taking Exam After the proctor unlocks the exam, the Start Exam button is enabled, and you can launch the exam.

Certification Hub FAQs

August 2018 12

The proctor will monitor you through real-time audio/video as you take the exam. The proctor can

pause or terminate your exam if you are not following the rules.

You may speak to the proctor, if necessary, at any time during the exam.

The real-time communication with the proctor is accomplished using a Zoom meeting. Zoom is a web

conferencing application, and you'll be prompted to install or run it in the process of connecting with the

proctor. You don't have to install it ahead of time.

Useful Links

1. Use this link to detect installation of Questionmark Secure: Install/Detect Questionmark Secure

2. Use this link to test real-time communication components: Test real-time communication components and bandwidth