online consumer psychology in search and social
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Bas van den Beld
Online Consumer Psychology in search and social
@basvandenbeld - @stateofdigital - www.stateofdigital.com - www.basvandenbeld.com
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Bas van den Beld – 2013 @basvandenbeld @stateofdigital
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We WANT to believe
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You need to understand your target audience
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There is no “average user”. People approach the buying process in different ways
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95% of our thoughts, emo0ons, and learning occur without our conscious
awarenessGerald Zaltman, Harvard Professor
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We rely on people around us for our choices
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Word-‐of-‐mouth is responsible for 20%-‐50% of purchases
(Source: Keller Fay Group)
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Only 7% of word-‐of-‐mouth markePng happens online, most
starts online though(Source: Keller Fay Group)
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Based on 3 Types of Authority
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Celebrities Expert Influentials Social Network
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CelebriPes
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AuthoriPes somePmes feel like best friends
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But celebriPes don’t necessarily make us buy...
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The Expert InfluenPals
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Our social network
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43Bron: “Grouped” door Paul Adams
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80 percent of our phone calls are to the same four people.
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We want what others haveMonday, October 14, 13
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People don’t share facts, they share feelings
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We trust friends on different topics57
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Build markePng campaigns that grow social bonds
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Think About How People Think
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Target the right audience
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Talker Potential Client Client
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Think about why people are online...
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...and why they are on a specific channel
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Social Grooming: chit chat online is similar to monkeys grooming
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Adapt to peoples situaPon
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Put yourself in their shoes
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And remember...
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Everyone is an influencer
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Thank you!
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