online applications for service delivery
TRANSCRIPT
![Page 1: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/1.jpg)
Online Applications for Service Delivery
Treveen Rabindhnath
21 May 2007
![Page 2: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/2.jpg)
Content• Background • NAASP Application• Online Strategic Planner• Mobile Application• Challenges• Lessons learnt• Conclusion
![Page 3: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/3.jpg)
Background• Est. 1997• High level HR capital• Satellite and Software Engineering• 400 post graduates• Applied research and application
development-2004• Open source concentration• Online E-Gov and M-Gov applications
![Page 4: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/4.jpg)
NAASP application
• Interactive website• Continent-wide portal• Restricted access• Joint administration• Virtual secretariat for Gov, NGO,
Chambers of commerce, etc.
![Page 5: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/5.jpg)
NAASP application
3 interface approach• Static portal for public domain• Member login with password access• Dynamic administration interface
![Page 6: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/6.jpg)
![Page 7: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/7.jpg)
![Page 8: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/8.jpg)
![Page 9: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/9.jpg)
Online Strategic Planner
• Interactive portal• Update Strategic plan /dept/KPA • Cascade KPA into milestones and
update quarterly• View performance dashboard• Level and branch access
restrictions
![Page 10: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/10.jpg)
![Page 11: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/11.jpg)
![Page 12: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/12.jpg)
![Page 13: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/13.jpg)
![Page 14: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/14.jpg)
![Page 15: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/15.jpg)
Mobile application
• Millions cell phone users• PDA’s, multimedia devices• Easy-to-use interface• Quick fix to bridge Digital Divide• Cost effective• Anytime, Anywhere, Anyplace
![Page 16: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/16.jpg)
![Page 17: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/17.jpg)
![Page 18: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/18.jpg)
![Page 19: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/19.jpg)
Challenges
• Users requirements• GUI, multimedia vs bandwidth• Standardization• Sharing of infor• Hosting of applications
![Page 20: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/20.jpg)
Lessons Learnt• More than just SW application• Innovative apps that’s bandwidth
efficient.• Easy-to-use interface similar to
mobile phones• Pilot apps before deployment
![Page 21: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/21.jpg)
Conclusion
• Create cost effective apps on open source
• Definitely improve service delivery
• Need to create more mobile apps to get info anytime, anyplace, anywhere
![Page 22: Online Applications for Service Delivery](https://reader031.vdocuments.mx/reader031/viewer/2022020704/61fb5ed62e268c58cd5d5ea9/html5/thumbnails/22.jpg)
Webhttp://www.issa.org.za
Mobile applicationhttp://www.issa.org.za/GovServ.jad