online and social media for staff development

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Online and Social Media for Staff Development By Cathy Lewis, BS RN Bay Area Society of Healthcare Educators and Trainers March 4, 2010

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Page 1: Online and Social Media for Staff Development

Online and Social Media for Staff Development

By Cathy Lewis, BS RNBay Area Society of Healthcare Educators and Trainers

March 4, 2010

Page 2: Online and Social Media for Staff Development

Please Complete This Online Survey

• http://www.surveymonkey.com/s/3X3BHL9

Page 3: Online and Social Media for Staff Development

Objectives

• After attending this session you will be able to:– Compare Web 1.0 (Push) and Web 2.0 (Pull)– List at least five major online/social media tools– Contrast the needs of adult learners to the capabilities of

online/social media – Select specific online/social media tools to help to facilitate each of

the ADDIE (Assess, Design, Develop, Implement and Evaluate) process stages

– Incorporate “lessons learned” from others who have applied new online/social media for professional purposes into your online/social media action plan

– Brainstorm scenarios where online/social media technologies may be incorporated for staff development

Page 4: Online and Social Media for Staff Development

Hypothesis

• Social media – not just for kids. The world of commerce and even the government have jumped on board. Facebook was started by a Harvard student for students. Some businesses have started using social media to facilitate communication and employee learning.

• Social media is another tool, albeit potentially very powerful tool that supports most, almost all of the principles of adult learning.

Page 5: Online and Social Media for Staff Development

Training and Education for Performance Improvement

Page 6: Online and Social Media for Staff Development

Pedagogy vs. Androgogy

• Traditional nursing education based on principles of pedagogy

• My observation is that pedogogy is integrating more principles of androgogy.– e.g., group assignments and problem-based

learning

Page 7: Online and Social Media for Staff Development

Adult Learner Characteristics

• Have real-life experience• Prefer problem-centered learning• Are continuous learners• Have varied learning styles• Have responsibilities beyond the training situation• Expect learning to be meaningful• Prefer to manage their own learning• [Need repetition]

Margaret Driscoll (1998)Based on work by Knowles (1998), Kidd (1973), Freire (1970), Merriam and Caffarella (1991)

Page 8: Online and Social Media for Staff Development

Principles of Effective Facilitation

• Use learner’s experiences• Develop problem-centered programs• Involve learners in planning and evaluating• Develop interactive programs• Use multimedia elements in meaningful ways• Create a safe and respectful environment• Encourage exploration, action, and reflection• Nurture self-directed learning

Margaret Driscoll (1998)

Page 9: Online and Social Media for Staff Development

Gardner’s Learning Styles

• Visual-Spatial• Bodily-kinesthetic• Musical• Interpersonal• Intrapersonal• Linguistic• Logical-Mathematical

http://www.howardgardner.com/MI/mi.html

Page 10: Online and Social Media for Staff Development

Learning Objectives

Factual Conceptual Procedural Metacognitive

Remember

Understand

Apply

Analyze

Evaluate

Create

Knowledge DomainsCognitive Processes

A Taxonomy for Learning, Teaching, and Assessing:A Revision of Bloom’s Taxonomy of Educational Objectives

Anderson and Krathwohl, Ed., 2001

Page 11: Online and Social Media for Staff Development

ADDIE Process

• Assess (needs)• Design• Develop• Implement• Evaluate

Page 12: Online and Social Media for Staff Development

Infusion Therapy Project

• Hospital wanted VAT nurses to have more time to perform advanced procedures. That meant floor nurses needed to start more IVs.

• Improve IV site monitor and maintenance practices.

• Increase proficiency in ER for identification, assessment, and care of implanted vascular access devices.

Page 13: Online and Social Media for Staff Development

ASSESS

DESIGN

DEVELOP

IMPLEMENT

EVALUATE

ADDIE Process

Page 14: Online and Social Media for Staff Development

Assess

• Problem identification• Interview key stakeholders• Written surveys– Staff nurses and nurse managers– Tabulate data and analyze

• Report results to nursing leadership• Make recommendations to nursing leadership

Page 15: Online and Social Media for Staff Development

Design and Develop

• Three-phase plan to cover all the needs– New Hire Orientation Training– Train-the-Trainer program for Vascular Access Devices– Hands-On Training for starting peripheral IVs

• Subject matter derived from – Literature review– Two subject matter experts assigned from Vascular Access

Team• Very difficult to get their time and attention

• Program assessment and development very time intensive

Page 16: Online and Social Media for Staff Development

Deliver-Final Product

Page 17: Online and Social Media for Staff Development

Evaluation

• Program evaluation forms• Antidotal

Next: Introduction to Online and Social Media

Page 18: Online and Social Media for Staff Development

Web 1.0 vs. Web 2.0

• Push• One-way

communication• Linear• Less dynamic• Somewhat predictable• Neat• Little maintenance

• Pull• Multi-directional

communication• Non-linear • Highly dynamic• Far less predictable• Messy• Requires care and

feeding

Page 20: Online and Social Media for Staff Development

Diffusion Theory

Page 21: Online and Social Media for Staff Development

Linkedin and Facebook

• www.linkedin.com– Strictly professional

• www.facebook.com– More mainstream – less intimidating?– Separating personal and professional • http://nextsteph.com/stephblog/networking/social-net

working/keep-your-personal-and-professional-life-separate-on-facebook.shtml

– Adding Facebook Pages

Page 23: Online and Social Media for Staff Development

Tools for Messaging

• http://twitter.com• www.google.com/talk• http://skype.com• http://messengerlive.com (Windows)

Page 24: Online and Social Media for Staff Development

Delivery

• www.webex.com• www.slideshare.net• www.edublogs.org– http://cal94061.edublogs.org/

• www.wikispaces.com• www.youtube.com

Page 25: Online and Social Media for Staff Development

Collaboration

www.facebook.comwww.linkedin.comwww.slideshare.netwww.edublogs.orgwww.wikipedia.orgwww.twitter.comwww.YouTube.comwww.flickr.com

Page 26: Online and Social Media for Staff Development

Flip Camera

Page 27: Online and Social Media for Staff Development

Useful Tip

• JPG vs. PNG

Page 29: Online and Social Media for Staff Development

What Do You Think?

• Does online and social media support… principles of adult learning?

Page 30: Online and Social Media for Staff Development

How Could Online and Social Media Be Used Today for VAT Project?

Online and Social Media Tools

Assess Online survey tools, “listen in” to discussion forums

Design and Develop

Online collaboration tools/incl. a blog

Implement Online messaging, delivery tools, and collaboration tools

Evaluate (learning and attitude)

Online survey tools, “listen in” to discussion forums, blog comments

Page 31: Online and Social Media for Staff Development

Facilitating Learning Through Social Media

• A few starter tips• Just start… some planning is good, but don’t analyze

too much• Look at other online samples• Integrate principles of marketing when you can –

marketing is all about engagement and communication• Set up a respectful environment…rules of engagement• Maintain HIPAA compliance• Keep it authentic• Start small and keep it up

Page 32: Online and Social Media for Staff Development

Thank You!