ongoing training and quality in counselling presented by torsten f. sonne m.a. psychology head of...
TRANSCRIPT
![Page 1: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/1.jpg)
ONGOING TRAINING AND
QUALITY IN COUNSELLING
Presented by Torsten F. Sonne
M.A. Psychology Head of Quit-Line
Barcelona, September 2001
![Page 2: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/2.jpg)
Overview
• Introduction to STOP-Line counselling
• Educating, recruiting and training counsellors
• Ongoing supervision
• The use of Reflecting Teams in supervision
![Page 3: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/3.jpg)
STOP-Line Counselling
• Open since october 1999.
• Two lines are open 19 hours a week.
• The service is reactive.
• 2437 calls were answered during the first year.
• Counselling is also provided on the internet.
![Page 4: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/4.jpg)
Educational Level of Staff
• Counsellors are educated or undergoing an education as health professionals
• For example– Midwife, nurse, doctor, psychologist.
![Page 5: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/5.jpg)
Education as STOP-facilitator
• In order to apply for a job as a counsellor it is necessary to:– follow a three days course (25h) in the art of
supporting smokers who want to quit. – have experience with cessation courses and/or
individual counselling.
![Page 6: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/6.jpg)
STOP-facilitators are Trained in:
• Using the methods by Prochaska, Norcross, and Diclemente (the six different stages in the process of quitting).
• Showing empathy when supporting smokers who are in the difficult process of living an every day life without smoking.
![Page 7: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/7.jpg)
Some of the Subjects are:
• Smoking cessation and health advantages
• The psychology of smoking
• Discussion and group excercises
• Role playing excercises in small groups
• Weight and smoking cessation
• NRT and Zyban
![Page 8: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/8.jpg)
Hiring the Counsellors
• About 300 persons have been educated as STOP-facilitators at the Copenhagen Centre of Smoking Cessation many of whom are now working for the Centre.
• So far it’s been possible to hand-pick telephone counsellors among this group of experienced counsellors
![Page 9: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/9.jpg)
• All counsellors are additionaly trained in 14 hours in special skills needed before answering the phone on their own
• Listening as a trainee to different experienced counsellors on-line is important
Training of New Staff
![Page 10: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/10.jpg)
Further Educational Programs
• Motivational Interviewing. Based on the work by Miller and Rollnick (13h).
• Appreciative Inquiry (3h)
• Solution-Focused Brief Therapy (3h)
• A one day seminar in the fall 2001
![Page 11: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/11.jpg)
Frames of Supervision
• Offered twice a month (2h)
• The counsellors participate once a month
• Takes place in small groups
• Is given a high priority
• The counsellors receive full payment
![Page 12: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/12.jpg)
Supervision should:
• Focus on enhancing skills and providing new means
• Be appreciative and focused on stimulating desired skills rather than uncovering weak points
![Page 13: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/13.jpg)
Supervision Parallels Counselling
• Should always be done in a respectful manner.
• Empathy is important.
• It provides the means for a good daily support between counsellors and thus enhances further growth.
![Page 14: ONGOING TRAINING AND QUALITY IN COUNSELLING Presented by Torsten F. Sonne M.A. Psychology Head of Quit-Line Barcelona, September 2001](https://reader036.vdocuments.mx/reader036/viewer/2022082710/56649dc85503460f94abd85c/html5/thumbnails/14.jpg)
Use of Reflecting Team in Supervision
• One case is chosen from the counsellor’s ”books”
• The counsellor is interviewed for 10-15 min
• The other counsellors reflect on the case in an appreciative manner.
• The counsellor is interviewed for another
5-10 min