OneUSG ConnectGovernance Update

Dr. Juanita Hicks – Vice Chancellor for Human ResourcesDavid Nisbet – Executive Director Administrative Applications Becky Prince – Executive Director Shared Services Center

Wednesday, September 18, 20198:30 to 9:20 am

Chatham A Meeting Room

OneUSG Connect Governance Agenda

• Governance Overview

• Human Resources Update

• ITS Application Roadmap

• Shared Services Center Update

OneUSG Connect Governance Overview

Holistic Goals• Standardized Business Practices

• Paperless

• Compliance

• Streamlined

• Single Application / Technical Solution

• Automated Workflow

Core Framework

Strategy

Policy &Procedure

Application

OneUSG Connect GovernanceExecutive

Leadership (USO)

Change Review

Board (USO)

HCM Steering

Committee

Advisory Group(s)*

Executive Agent

*Advisory Groups will launch in 2020 post Cohort 6 go-live

Human Resources Update

HCM Platform

Benefits

Payroll

HCM Enhancements

CARE

ERS

Recruitment

Profile Management

OnBoarding

ePerformance(Pilot In-Process)

ManagerSelf-Service

Functionality Enhancement Examples:

Accurate Background Check Integration

Additional Applicant Notification Options

Electronic On-boarding (Equifax)

Job Aggregate (Job Elephant)

Careers 2.0 Session – Thursday, September 19th at 3:10 pm – Chatham Ballroom A

Application RoadmapInformation Technology Services

Administrative Services RoadmapOneUSG Connect, GeorgiaFIRST, Augusta University

Program Enhancements, Regulatory Requirements, Audit and Program Support

July – December 2019 January - March April- June July- December 2020

OneUSG Connect OneUSG Connect OneUSG Connect OneUSG Connect• Release 6.00• Tax Update D & E

GeorgiaFIRST GeorgiaFIRST

• Tax Update A• Releases 6.10, 6.11, 6.12• Archiving• Budget Prep

• Tax Update B• PUMS• 7.0 Proposed Maintenance

Release

• Tax Updates C, D & E• Releases 7.16 & 7.18

GeorgiaFIRST

• Release 5.50• PeopleTools Patch (8.56.21)• Critical Patch Updates• Oracle PUMs (28 – 32)• Database Upgrade (12.2)

Augusta University• Remediation & Regression Testing• User Acceptance Testing• Budget Prep Fit Gap• Development and System Testing• Multi-Factor Authentication• PeopleTools Patch (8.56.18)

• Release 5.52 & 5.54• 1099-MISC Updates• Final Budget Prep Enhancements

Augusta University• Release 1.20- January• Release 1.22- March• PeopleTools Patch (8.56.2x)• Oracle PUMs (25 – 32)• BOR Alignment

• Release 5.56• Fiscal Year End• Budget Amendment• Focus on Year-End Support

Augusta University• Release 1.24

GeorgiaFIRST

• Release 5.5X• Oracle Annual Maintenance• PeopleTools Upgrade• Tools 8.5x

Augusta University• PUMS• CPU Patch

DRAFT

User Acceptance Testing

In addition to Quality Assurance

Testing, User Acceptance Testing will be added to all

releases.

HCM Release and User Acceptance Test DatesDRAFT

Financials Release and User Acceptance Test DatesDRAFT

OneUSG ConnectShared Services Center

OneUSG Connect Cohorts 1 - 5

91,500 Active Employees

3,200 HR/Payroll Practitioners

43,000 Benefitted Employees

18,000 Retirees

OneUSG Connect Service DeskAugust 2019 YTD Contacts

Phone Calls Received

18,300January – August

2018

Tickets Received

34,500January - August

2018

54% increase

from previous year

53,000January – August

2019

28,000January – August

2019

53%increase

fromprevious year

All OneUSG Connect

Institutions

OneUSG Connect Service DeskContact Types

33% by Phone

7% Other

60% by EmailBreakdown of Aug 2019

YTD entry points for Practitioners & Employees

Contact the OneUSG Connect Service Desk

OneUSG Connect ServiceNowTickets Received and Closed

3,74

6 4,52

7

3,27

6

3,75

5

3,45

7 4,53

5

9,18

2

7,02

1

5,76

6

5,57

0

4,25

2

6,03

8 7,34

3

7,07

1

3,73

4 4,50

1

3,25

0

3,70

5

3,40

2 4,43

9

7,29

8

7,58

7

5,79

9

6,32

0

3,82

8 4,90

0

7,83

9

6,46

3

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug

2018 2019

Tickets Received and Closed by Month

Tickets Received Tickets Closed

Cohort 4 Go Live

Cohort 5 Go Live

OneUSG ConnectPayroll Metrics

0

20000

40000

60000

80000

100000

120000

140000

160000

2018 2019

Total Payroll Payments by Month

Monthly Payments

Cohort 4 Go Live

Cohort 5 Go Live

OneUSG ConnectPayroll Metrics

1.00%0.85%

1.11%

0.53%

0.28%0.34%

1.25%

0.28%

0.35%0.21%

0.66%0.79%

0.41%

0.00%

0.20%

0.40%

0.60%

0.80%

1.00%

1.20%

1.40%

0

20000

40000

60000

80000

100000

120000

140000

160000

2018 2019

Payment Adjustment Rate to Total Payments

Monthly Payments Payment Adjustment Rate % Target Adjustment Rate %

Cohort 4 Go Live

Cohort 5 Go Live

OneUSG Connect SupportAugust Monthly Payroll Scorecard

OneUSG Connect SupportElectronic W-2 Consent

2018 W-2 Consent

$67,121USG-wide to

Print and Mail W-2s

$1,050USG-wide to

Post W-2s Online

2018 W-2 Electronic Consent

13%

OneUSG Connect SupportElectronic W-2 Consent

2018 W-2 Consent

$67,121USG-wide to

Print and Mail W-2s

$1,050USG-wide to

Post W-2s Online

50% 38%

60% 48%

75% 63%

W-2 Consent % Potential Savings

OneUSG Connect SupportTraining

• Regional In-Person and Virtual Options• Focus Areas: Payroll, HR and Query• 588 Attendees thru August 2019

– All institutions represented

OneUSG Connect SupportTraining

“This was one of the better

training sessions I’ve been to in the

recent past.”

“I felt the training was very productive –

I appreciate you all taking the time to

provide these types of knowledge transfer.”

Thank YouWe look forwarding to seeing you in other

OneUSG Connect Sessions this week at InteractUSG !