one size does not fit all€¦ · transformational change over-whelming user base and...

April 9, 2015

ONE SIZE DOES NOT FIT ALL

Jim Newman – President & CEO

Kevin Copithorne - VP Consulting & Services

Choosing the Right Implementation Approach(es) for Success in the Cloud

2©2015 HRIZONS. All Rights Reserved.

HCM TECHNOLOGY TRANSFORMATION SOLUTIONS

We help you design for integrated human capital managementStrategic services for iHCM program, process and change planning

We implement with excellenceImplementation services using our proven 4LENSES APPROACH®

We help clients optimize and take it to the next levelSupport services to drive adoption, optimization and business value

We’re SaaSy! Implementing the best in the Cloud since 2006

Certified implementation partner for best-of-breed HCM Suites

We help clients build and maintain job content for an integrated worldToday’s integrated HCMS platforms require scalable job content that transcends the HR functions. JDMS® combines best practice competency and job design methods with our own SaaS-based content development engine (integrates with all HCM platforms)

With 45+ healthcare clients and counting we know healthcare!Helping healthcare achieve regulatory compliance, patient satisfactionand efficiency through process, content and technology accelerators


A PARADIGM SHIFT IN HOME ENTERTAINMENT


A PARADIGM SHIFT IN HOME ENTERTAINMENT

Revolutionized

User Experience

Quality

Programming

Disruptive

Industry Impact

Any DeviceSubscription-

based

Simple Setup SaaS

HCM TECHNOLOGY


POLL 1: WHAT IS YOUR ORGANIZATION’S POSITION ON SaaS?

Avoid at all costs (On Premise only) OK as functional point solution (Hybrid) OK for enterprise applications (Hybrid+)We mandate it! (Cloud-only strategy)


GETS IN CAR

STEP1

DRIVESTO VIDEO

STORE

STEP2

MAKESSELECTION

RENTSMOVIE

STEP4

DRIVESHOME

STEP5

WATCHES(DVD OR

VHS)

RETURNSTO STORE

(Late)

STEP7

STEP6

STEP3

PAYLATE FEE

STEP8

©2014 HRIZONS, LLC. All Rights Reserved.9

So Why Expect the Same Implementation Approach to Work for SaaS?


ONE SIZE DOES NOT FIT ALL

1. Evolution of HCM Technology

2. Implementations and Gotchas

3. Five Factors to Consider

4. Five Approaches to Consider

AGENDA


EVOLUTION OF HCM TECHNOLOGY

Adapted from Bersin by Deloitte

Clouda.k.a. SaaS

SaaS

Standalone HR ApplicationsPayroll, BenefitsHR AdministrationBusiness Function

Payroll-DrivenAutomate and Comply

Talent ManagementPerformance AppraisalLMS, RecruitingApplicant TrackingStandalone Applications

Succession, SelectionRich Talent Profiles

Workforce RedeploymentPay for Performance

Integrated TalentManagementEmployee ProfilesPerformance ManagementSuccession PlanningHR Talent Platforms

People ManagementCareer DevelopmentWorkforce ManagementWorkforce PlanningHR Business Platforms

WF Analytics & PlanningSocial and MobilityiHCM in the Cloud

Integration with HRMS

Automation of ProcessesRefinement of ProcessesReporting and Analytics

ASP

Mainframe Client Server Client Server Client Server


ON PREMISE VS. SaaS IMPLEMENTATIONSAttribute On Premise HCM SaaS HCM

Design approach CustomizationDesign for long term

Configuration (1 code base)*Design for near term

Project methodology

Believe it when you see itWaterfall – get right the 1st time

See it and believe it (tangible)Agile – iterate until right

Time to value Longer Quicker

Cost to implement Higher Lower

Deploymentflexibility

All or nothing deployment Flexible: Pilot --> Full Deployment

PostImplementation

Slower, more costly fixesHigher pain threshold before CoRGenerally larger change impactCostly upgrades & barriers

Rapid, lower cost fixesMore immediate CoRsIncremental change (i.e., maturity)No cost upgrades, opt-in functions

* Some SaaS technologies opening up

architecture to 3rd party extensions


IMPLEMENTATION TENDENCIES AND GOTCHAS

Tendency Gotcha

Transformational change Over-whelming user base and under-estimating change impact

It’s the way we’ve always done it Misaligned requirements, RFPs, project methods

Squeaky wheels and HR siloes Missed opportunities & integration

Over-estimating team’s capability Marginal on project job and day job

Deferring to technology vendor/ partner

Leading with technology vs. process


Five Factors to Consider


IMPLEMENTATION FACTORS FOR SaaS

1. Complexity2. HCM Maturity3. Corporate Culture4. Risk Mitigation5. Readiness

Influences Implementation Approach

Influences Implementation Plan


COMPLEXITY

PROCESS COMPLEXITY• Process Variance• Process Saturation/Adoption• Number of Sub-processes• Compliance/Regulatory• Other Complexities:

Workflows, Calculations…

PLATFORM COMPLEXITY• Number of Systems• On-premise, SaaS, Hybrid• Number/Type of Integrations• Languages/Globalization• Licensing Terms


WFP

HCM MATURITY

Goal: Triage & Compliance

Goal: Consistency & Effectiveness

Goal: Efficiency

Goal: Optimization & Integration…

Goal: Talent-based Advantage

ATSPerformanceLMSHRIS

Succession

iHCM Suite


CORPORATE CULTURE

• Risk Tolerance

• Quality (6 Sigma, ISO, BPR, CMMI, TQM, Kaizen…)

• Integration (Process, Content & Data, User Interface)


RISK MITIGATION

Continuous Improvement

Transformational

High Risk

• Risk of failure: 5 – 10%


• Risk of failure: 35 – 50%+

Incremental


Ch

ange

Mgm

t. In

vest

men

t*

Implementation Risk0

5 - 10%

10 – 17.5%

17.5 - 25%+

0 – 5%

* % Project Budget to Add for CM/C

SaaS

On-Premise

Common Implementation Risks Change Impact on Users Compressed Schedule Competing Initiatives History of Failed Implementations Resource Gaps (Team, Budget) Insufficient Motivation for Change


Implementation Approaches for SaaS


1. Proof-of-Concept

2. Best-of-Breed

3. Standard Scope

4. Process First

5. Quality First & Integrated

* 6Sigma - Level 4 Process Mapping

DETERMINE THE RIGHT APPROACH(ES)


Proof-of-Concept• To establish a repeatable and scalable best practice BEFORE fully automating

• For broken or net new processes; good for business cases and requirements definition

Best-of-Breed• Where preconfigured leading practices can be deployed quickly, little concern for legacy

• For those processes needing quick time-to-value

Standard Scope• Tailored design to automate and refine an

established process (manual or other automated system)

• For those who know what they want

Process First• Advanced method to drive standardization and leading practice process design

• For processes with disparate workflows and/or systems (e.g., distributed orgs)

Quality First & Integrated• Comprehensive method for optimization, upstream and downstream process integration and

risk mitigation.

• Intended to satisfy rigorous quality requirements*

* 6Sigma - Level 4 Process Mapping



HCM MATURITY & APPROACHES

Goal: Triage & Compliance

Goal: Consistency & Effectiveness

Goal: Efficiency

Goal: Optimization & Integration

Goal: Talent-based Advantage

Approaches:• Proof-of-Concept• Best-of-Breed

Approaches:• Best-of-Breed • Standard Scope

Approaches:• Standard Scope• Process-First• Quality-First




ApproachMaturity

LevelsCost

Time-to-Value

Risk Tolerance

Change Impact

Proof-of-Concept* Surviving Low Rapid Low-Mid Low

Best-of-BreedSurviving-

StandardizingLow-Mid Rapid Mid-High Mid-High

Standard ScopeStandardizing -Transforming

Low-MidRapid-

ModerateLow-Mid Low-Mid

Process-FirstAutomating -Transforming

Mid-High Moderate Low-Mid Mid-High

Quality-First & Integrated

Automating -Transforming

HighModerate -Extended

Low Mid-High

*Manual or Automated



People/TeamReadiness

StrategicReadiness

Program Readiness

Process Readiness

OrganizationalReadiness

InfrastructureReadiness 0

5 5

5

55

5

33

3

33

3 11

1

11

1

Areas of Greatest Risk

READINESS


THANK YOU

Kevin CopithorneVP Consulting & Services [email protected]: 612.326.9677 x103Mobile: 403.966.2510

Jim NewmanPresident & [email protected] Direct 612.326.9677 x100 Mobile: 612.532.2349

one size does not fit all€¦ · transformational change over-whelming user base and...

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