one call alert
TRANSCRIPT
One Call Alert
Medical Alert
Do I Need Medical Alert Monitoring? • Candidates for a personal medical alert
system can answer affirma;vely to any of the following statements:
• I am over 65 years old. • I some;mes stay at home alone. • When home alone, I some;mes or
frequently use the restroom and take showers/baths.
• I have a chronic heart condi;on or may be at risk of a chronic heart condi;on.
• I have fallen before. • I have a history of strokes or may be at risk
to have one in the future. • I have found myself randomly feeling dizzy,
unbalanced, or unstable when walking.
• If I fell down today and was not able to stand, I would not be able to reach a telephone or stand up without assistance.
• My family, friends, or doctor has expressed concern about what I would do if I had an emergency while I was at home alone.
• I want to retain my independence by living in the comfort of my own home.
One Call Medical Alert – Simple and StraighNorward Protec;on Which Provides Peace of Mind
• Help is just the press of a buRon away. • Professional operators respond to all calls, quickly and courteously. • Upon determining the best course of ac;on, operators contact those designated
to be of assistance – friends, family, neighbors, or local emergency services, depending on the emergency.
A"rac&ve Help Bu"on Fashion Cases
• Users can easily add personality to
their help buRons
• Easy to change – simply snap the
cases on to change the look of the
pendant or wristband
• Does not affect the func;onality of
the help buRon
• All cases, pendants and buRons are
waterproof and can be worn while
bathing, showering, or even while
swimming
In-‐Home Landline Medical Alert System
• Landline phone required • Alert Base Sta;on plugs in to phone line and power outlet • Operates on exis;ng phone line • Covers 600 feet in home and surrounding yard • Wear waterproof help buRon as pendant or wristband • Op;onal upgrade to 2-‐Way Talking Pendant • Interchangeable fashion cases add personality to your help buRon • Help buRon baRery lasts up to five years and base sta;on has a backup
Pricing for the In-‐Home Landline Medical Alert System
• Annually – $24.95/month billed once per year for $299 • Quarterly – $27.95/month billed every three months for $83.85 • Monthly – $29.95/month
• All quarterly plans include: • Free shipping • Bonus second pendant or bracelet free of charge
• All annual plans include: • Free shipping • Bonus second pendant or bracelet free of charge • Free lock box
In-‐Home Wireless Medical Alert System
• No landline phone required • Alert Base Sta;on plugs in to any power outlet • Operates on na;onwide network • Covers 600 feet in home and surrounding yard • Wear waterproof help buRon as pendant or wristband • Op;onal upgrade to 2-‐Way Talking Pendant • Help buRon baRery lasts up to five years and base sta;on has a backup
baRery
Pricing for the In-‐Home Wireless Medical Alert System
• In-‐Home Wireless Medical Alert System with 2-‐Way Talking Pendant Annually – $39.95/month billed once per year for $479
• Quarterly – $42.95/month billed every three months for $128.85 • Monthly – $44.95/month
• All quarterly plans include: • Free shipping • Bonus second pendant or bracelet free of charge
• All annual plans include: • Free shipping • Bonus second pendant or bracelet free of charge • Free lock box
ResCube™ Mobile Medical Alert System
• Wearable device with two-‐way communica;on • Small and light • Operates on T-‐Mobile na;onwide network • Wear as a pendant, keychain, or carry in your pocket • Waterproof • BaRery lasts up to two months without charging
Pricing for the ResCube™ Mobile Medical Alert System
• Annually – $34.95/month billed once per year for $419 • Quarterly – $37.95/month billed every three months for $113.85 • Monthly – $39.95/month
• All quarterly plans include: • Free shipping • Bonus second pendant or bracelet free of charge
• All annual plans include: • Free shipping • Bonus second pendant or bracelet free of charge • Free lock box
Warranty
• One Call Alert offers their customers a full warranty for replacement of equipment in the event of equipment failure or malfunc;on occurring with normal use and with daily wear-‐and-‐tear.
• Customers purchasing a service plan with One Call Medical Alert enjoy a life;me pricing guarantee.
• New service does not require a service contract and at any point of the membership, customers may cancel their service and receive a prorated refund, which is paid upon the company’s receipt of the equipment in good working order.
Contract
Does a person have to have a landline for the medical alert system to work?
• One Call Medical Alert has op;ons for those without a tradi;onal landline which works with the T-‐Mobile Network.
• One Call Medical Alert’s customer support team is exemplary. While the customer service team is not available 24/7 (operators in the monitoring center are available around the clock), the customer service team is professional and strives to work with their customers to resolve any issues which may have arisen or to troubleshoot problems.
• Customer service representa;ves are available via phone or by an online chat op;on. These representa;ves are not the same as the ones who provide medical monitoring.
• Each customer may designate several op;ons as far as who to contact in the event of an emergency including a family member or neighbor for less urgent maRers with a custom call list.
• Compe;;ve pricing is offered on all plans – with free second pendants, a free lock box and free month(s) of service for those who pay for their service quarterly or annually.
• One Call Medical Alert never charges an ac;va;on or equipment fee for new customers.
• There is conflic;ng informa;on about the length of ;me in which One Call
Medical Alert has been in business. The BBB states that they have only
been in business since 2012, Angie’s List states that One Call Medical Alert
has been in business since 1997, and of three customer service
representa;ves, with whom our review team spoke, two did not have a
response and the third answered, “2010.”
• For those looking for medical monitoring coverage for themselves or their loved ones, One Call Medical Alert is a solid op;on which offers comprehensive coverage at affordable prices.
• The Life;me Pricing Guarantee ensures that the cost of service will never increase as long as one remains an ac;ve subscriber.
• One Call Medical Alert is highly recommended as a medical monitoring company with which to do business.
Company Contact Informa&on
One Call Alert 949 Wakefield Ste. 300 Houston, TX 77018 (800) 994-‐1846
Agents are available 7am – 6pm, CST Monday – Friday
