one and only. · on the o2 network, giving our customers even greater choice. ... ons. still with...

One and Only. Pricing Guide | Q1 Apr - Jun 2018 V2.0

One and Only. Pricing Guide

Q1 Apr – Jun 2018 V2.0

One and Only. Pricing Guide

Q1 Apr – Jun 2018 V2.0


Air Telecom Wholesale continues to support customers success with the award-winning One and Only. tariff. Our entire range of outstanding SIM only options means no complicated schemes for funding hardware and accessories. In addition to reducing ongoing credit risk, this also means that you do not have to be tied in to 24-month contracts. With the One and Only. tariff, 30 days’ notice is all we need to cancel. Earlier this year we released a completely refreshed version of the One and Only. proposition, but it has also been made available on the O2 network, giving our customers even greater choice. As you will see throughout this guide, it is almost identical in every way to its Vodafone counterpart, and the minor differences do not affect the key features such as base tariffs and optional bolt-ons. Still with simplicity in mind, One and Only. offers new and better value tariff options with even greater choice across two leading networks.

Introduction


Please note: adjustments highlighted in orange, specifically relevant in this pricing guide, are applicable from 1st June 2018. Air Telecom Wholesale are committed to ensuring that the One and Only tariff remains the leading proposition. Having recently released our Shared Data options we decided to review the proposition as a whole and agreed that, based on feedback and the current marketplace, improvements could be made to make this tarif f even better for our customers. You will see a number of changes throughout this guide (highlighted in purple text) however we have listed some of the key improvements below for easy reference:

• Please see updates to the destinations included within our Worldwide Zoning structure on page 15. The following destinations will be changing zones:

Cameroon, Korea, Laos, Macau, Morocco, Myanmar, Oman, Saudi Arabia, Seychelles, UAE and Uzbekistan are moving from Rest of World Zone 2 to Rest of World Zone 1 Burkina Faso and Vietnam are moving from Rest of World Zone 3 to Rest of World Zone 1 Bhutan and Madagascar are moving from Rest of World Zone 4 to Rest of World Zone 1 Cape Verde, Gambia and Zimbabwe are moving from Rest of World Zone 3 to Rest of World Zone 2 Sao Tome and Principe are moving from Rest of World Zone 4 to Rest of World Zone 3

• There are around 40 new destinations being added into the WTS service, meaning it now offers users access to their standard bundles whilst in over 100 destinations worldwide for only £5 excluding VAT per day (see page 15).

• We also now offer 50 inclusive International Minutes (UK to EU, USA & Canada) and 50 Non-Geographical minutes in all of our base tariffs for no extra cost (Excludes Low User tariff)

• Shared data, despite being our newest addition to the proposition, has been reduced in cost.

• There is a new roaming structure and all NEW versions of our One & Only tariffs offer new roaming rates, offering huge savings on roaming data in most popular destinations. Existing customers will still see the adjustment in zoning structure but pricing on the whole remains almost identical.

What’s New?


Unlimited standard minutes & SMS • 50 NonGeo minutes • 50 International Minutes to EU,

USA & Canada - data allowances purchased separately

Description Vodafone Code O2 Code

O&O + WTS WSSN OWSSN

O&O + WTS/IC WSSICN OWSSICN

Special: Unlimited standard minutes & SMS • 50 Non Geo minutes

• 50 International Minutes to EU, USA & Canada • 20GB UK Data


O&O 20GB Special + WTS WS20GBBS OWS20GBS

O&O 20GB Special + WTS/IC WS20GBIC OWS20GBIC

* Non-geographical bundle minutes will only apply when dialling within the UK

500 minutes, 500 SMS and 500MB inclusive data

- no bolt-ons or bundles are compatible with this tariff -


Daisy Low User 500 DW500LU 0DW500LU

* This tariff is a legacy low user option, it is not to be used in conjunction with other O&O services and bolt-ons. In

addition, users of this tariff will not benefit from the newly introduced roaming rates from April 18.

WTS - World Travel Select For more information, please visit page 17

One and Only. Voice Tariffs


What is it?

Bundles are simply applied at account level and then, once active, qualifying MPNs are manually assigned to each bundle at your discretion.

Numbers can be added to more than one bolt-on at a time and any MPNs not associated with an account level bundle will not get access to

any of the inclusive allowances, ensuring your customers who aren’t paying for shared data don’t end up utilising someone else’s

allowance...

Description Vodafone Code O2 Code Price*

O&O 25GB Shared Data VWSHRD25N OWSHRD25N £125.00




O&O 250GB Shared Data VWSHRD250N OWSHRD250N £1,250.00

O&O 500GB Shared Data VWSHRD500N OWSHRD500N £2,500.00

O&O 1TB Shared Data VWSHRD1TN OWSHRD1TN £5,000.00

*Pricing excludes VAT

One and Only. Shared Data


The above tariffs are compatible with both special and standard voice tariffs excluding our low user tariff (DW500LU).

Compatible for use when in the UK calling abroad

International SMS

Description Vodafone

Code

O2

Code Price*

O&O 100 Int. SMS WSISMS100 OWSISMS100 £10.00




One and Only. UK Bolt-ons

Data Bolt-ons


Code

O2

Code Price*

O&O 3GB UK/EU Data VWD3 OWD3 £15.00

O&O 5GB UK/EU Data VWD5N OWD5N £25.00



BlackBerry


Code

O2

Code Price*

O&O BIS 1GB (Voda Only) DWBIS1GB N/A £5.00

O&O BES 1GB (Voda Only) DWBES1GB N/A £20.00

Non Geo Bolt-ons


Code

O2

Code Price*

O&O 100 Non Geo Mins V1NGN O1NGN £6.00

O&O 300 Non Geo Mins V3NGN O3NGN £10.00

International Minute Bolt-ons


Code

O2

Code Price*

O&O 100 Int. Euro Mins VO100IE OVO100IE £15.00

O&O 500 Int. Euro Mins VOAO5IE O2OAO5IE £80.00

O&O 1000 Int. Euro Mins VOAO1IE O2OAO1IE £160.00

O&O 100 Int. World Mins VO100IWN O2O100IWN £80.00

O&O 500 Int World Mins VOAO5IWN O2OAO5IWN £320.00

O&O 1000 Int World Mins VOAO1IWN O2OAO1IWN £624.00


Compatible for use when roaming in ROW Zones 1, 2 & 3 (excludes ROW Zone 4)

All prices are exc. VAT Compatible for use when roaming in ROW Zones 1, 2 & 3 (excludes ROW Zone 4)

Roaming Minute - Worldwide


Code

O2

Code Price*

O&O 100 Roam WW VWRM100 O2WRM100 £80.00



One and Only. Roaming Bolt-ons

Roaming Data - Worldwide


Code

O2

Code Price*

O&O Roam WW 250MB VWRD250 O2WRD250 £100.00

O&O Roam WW 500MB VWRD500 O2WRD500 £200.00

O&O Roam WW 1GB VWRD1 O2WRD1 £400.00

IMPORTANT NOTE: All bolt-ons will

apply secondary to any daily roaming

services such as WTS


Call Type Description Price (pence per unit) Minimum first period

charge Billing Increments

On Net £0.65 per minute 1 second 1 second

Cross Net £0.65 per minute 1 second 1 second

Landlines £0.65 per minute 1 second 1 second

Voicemail £0.65 per minute 1 second 1 second

SMS £0.65 per message N/A per unit

MMS £0.65 per message N/A per unit

Video Call £0.65 per minute 1 second 1 second

Video Call - International £0.65 per minute 1 second 1 second

Call Return - Vodafone (up to 3600 seconds) £0.65 per minute 1 second 1 second

Call Return - Vodafone (over 3600 seconds) £0.65 per minute 60 seconds 60 seconds

Call Return - Landline £0.65 per minute 60 seconds 60 seconds

Call Return - Cross Net £0.65 per message 60 seconds 60 seconds

Call Return - Personal Numbering Service £0.65 per minute 60 seconds 60 seconds

International Call - EU £1.25 per minute 60 seconds 60 seconds

International Call - RoW £1.80 per minute 60 seconds 60 seconds

International SMS £0.65 per message N/A per unit

Non-Geo Access Charge (084 & 087)* £0.65 per minute 60 seconds 1 second

Premium Call Access Charge (09)* £0.65 per minute 60 seconds 60 seconds

Directory Enquiries Access Charge (118)* £0.65 per minute 60 seconds 1 second

Freephone (0800)*** £0.65 per minute 1 second 1 second

Radio Paging Services (i.e. 076) £0.65 per minute N/A per call

Personal Numbering Services (i.e. 070) £0.65 per minute 60 seconds 1 second

Call Forwarding Services (i.e. 07744/07755) £0.65 per minute 60 seconds 1 second

Data 5p per MB per KB* per KB**

** Cost is rounded per event to the nearest pence

*** Freephone numbers may still be charged when dialling from outside of Europe

One and Only. Out of Bundle Costs

http://www.air-telecom.com/


Our International Caller (IC) offers end users hugely reduced international call rates when dialling abroad from the UK without bundles. For only £10 exc. VAT extra per month on all* of our wholesale One and Only. base tariffs, you will benefit from these massive savings on international calls.

* Excludes One and Only. Low User tariff

** All prices are exc. VAT

International Caller from Air Telecom

International Caller tariff Price**

UK to Europe / USA / Canada 10p per minute

(usually £1.25 to Europe and £1.80 to USA/Canada)

UK to Rest of World 60p per minute (usually £1.80p)

UK International SMS 10p per message (usually £0.65)

International Caller tariff Price**

UK to Europe / USA / Canada 10p per minute

(usually £1.25 to Europe and £1.80 to USA/Canada)

UK to United Arab Emirates 20p per minute (usually £1.80p)

UK to Rest of World 60p per minute (usually £1.80p)

UK International SMS 10p per message (usually £0.65)


World Travel Select Air Telecom’s World Travel Select allows users full access to their UK bundles and allowances while roaming worldwide for just £7.50 (exc. VAT) per day.

• World Travel Select is available in the following countries: Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahrain, Barbados, Bangladesh, Bermuda, Bosnia and Herzegovina, Bonaire, Brazil, British Virgin Islands, Cambodia, Canada, Cayman Islands, Chile, China, Columbia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Domnican Republic, Ecuador, Egypt, El Salvador, Fiji, Georgia, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Lesotho, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, St.Kitts and Nevis, St. Lucia, St. Vincent, Samoa, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, South Sudan, Sri Lanka, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, USA, US Virgin Islands, Uzbekistan, Vanuatu, Vietnam.

• Our daily roaming rate is currently applicable against ALL noted event types including received SMS

• Any usage will be debited from the user’s UK bundled allowance

• If a user makes a call out of country, this will be chargeable at standard roaming rates

• If a user exceeds their UK allowances, they will be liable to roaming pence per minute rates For details of countries in each of the worldwide zones, please click here

Opt in and save with Air Telecom

http://www.air-telecom.com/


What is ‘pro rata’ billing? Your mobile subscriptions are paid for in advance and are based on a set monthly bill date (usually 1st of every month). As such on a connection’s first invoice, or first invoice after a change in tariff, there will often be some pro rata billing.

Example - First invoice since connection This is when the additional line rental cost that hadn’t been charged in advance is added to the first full month’s line rental cost. So for example, if your monthly line rental is £10.00 pcm and your subscription is connected on the 15th of the month, you will receive a bill on the 1st of the following month covering all of that month plus catching up on the unpaid 15 days prior to the first invoice. Making that bill total £15.00.

Example - First invoice after tariff/bolt-on amend This is when the system has to balance the total cost of line rental after a mid-month change in monthly invoice. So, for example, if the monthly line rental is £10.00pcm and you amend a tariff to £15.00pcm on the 15th of a month. The system initially recognises that it overcharged you earlier in that month for the £10.00 tariff, as you were billed up to and including the last day of that month, so it will credit £5.00 back. It will then invoice the new cost for the remainder of that month (£7.50) plus the following month in advance as standard. The bill on the 1st of the following month, after the amend, will show in the summary a line rental cost of £22.50 with a credit for the £5.00 owed, meaning that month’s total line rental cost was £17.50.

What is ‘pro rata’ bundle allowance? Like pro rata billing, pro rata bundle allowance also occurs in the first month after initial connection and/ or during the month of any amendment.

Example – International minute bolt-on applied When we quote a price for any bolt-on, that package is based on the bolt-on being applied during the whole billing period of any given month. However, if you apply a bolt-on part way through a month you will only receive part of the allowance (as you will only be billed part of the cost – see Example – First Invoice after tariff/bolt-on amend for full cost explanation). If you apply a 100 minute international bolt-on against a subscription on the 15th of the month and your bill date falls on the 1st you will only receive half of the international allowance (approx. 50 minutes) for the remainder of that month.

30-day minimum rule for bolt-ons To avoid confusion and potential bill shock, Daisy Wholesale implement a 30-day minimum application policy for bolt-ons, this ensures any pro rata bundle allowance is maximised for the month it is applied by remaining against that for at least one bill run.

Why must I put tariff/bolt-on amend requests in writing? We like to ensure all of our processes remain simple, yet safe and in line with industry best practice. The main purpose of this is to avoid unnecessary billing errors, credits or disputes. We ask that all of our Partners request any cost changing amendments in writing, which also helps provide security for the Partner.

What is a ‘buyout’ and why must I pay this? All active subscriptions will have a set minimum connection term, whether it is 30 days or 24 months and is based on the terms of your agreement. As such you would be liable to cover the cost of the line for the whole of that term. In the event you wish to disconnect or change supplier mid-way through an agreement, or without serving the agreed notice period once outside of minimum term, you would be liable to pay a ‘buyout’ fee. A buyout fee would be generated based on the remaining cost of line rental to full contractual term and may also include set termination fees (see your own agreement for details on whether these charges apply to you).

30-Day Terms No 12 or 24-month agreement, just 30 days’ notice with a single cease fee of £50 exc. VAT per subscription whether you require a PAC or disconnection. As an incentive to loyal customers, in the event numbers are active for over 24 months, the cease fee will be waived.

New Business Only This tariff is specifically aimed at new business only and therefore, migrations and standard re-signs on to these tariffs are exempt. If you would like to move your existing connections/base on to the new tariffs detailed within this guide, there will be a Tariff Change Fee of £50 exc. VAT per number. In line with our cease fee incentive to encourage loyalty, connections active for over 24 months will be exempt from this charge.

FAQ’s


Subject to change The One and Only. tariff is subject to change. Air Telecom Wholesale will ensure at least 30 days’ notice is given before any changes take effect.

Gateways/Artificially Inflated Traffic (AIT) Daisy Wholesale does not allow SIMs to be used in any equipment which enables the routing of calls or data (including without limitation, text or picture messages) from fixed apparatus or standard devices to mobile equipment, by establishing a mobile to mobile call or transmission. Nor does it allow the use of any equipment which enables the sending of bulk SMS, voice or data services. Daisy Wholesale reserves the right to suspend without notice should we believe that such equipment is being used. During suspension the liability for any access charges or calls will rest with the Partner.

Terms Please note any defined terms used in this Pay Plan and price list have the same meanings as set out in the mobile agreement between Air Telecom Wholesale and the Customer (the “Agreement”). The Pay Plan and/or price list may be amended and issued from time to time by Air Telecom Wholesale.

Early Termination Fees Early termination fees are applicable in all cases where a cease request has been submitted and the minimum agreed terms have not been completed. This fee is determined based on the pro rata cost of line rental remaining from the subscription’s date of cease up to the end of the agreement, including any required notice periods.

Migrations Daisy Wholesale introduced a fee of £50 exc. VAT per connection on all same network migrations from 1st December 2017.

Questions?

Should you have any concerns or queries with regards to anything detailed within this Pay

Plan, then please do not hesitate to contact your Account Manager directly or alternatively

email our Wholesale Mobile Support Team at [email protected]

Points of Note

mailto:[email protected]

one and only. · on the o2 network, giving our customers even greater choice. ... ons. still with...

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