once any bsk agent/deo or the dm or the p&rd senior officials … · 2020. 11. 14. · ©webel...

©Webel Technology Ltd.

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Once any BSK Agent/DEO or the DM or the P&RD senior officials clicks on the URL (bskwb.org) ; they will be presented with the following screen

This depicts an overall view of the available services, no of centres, citizen count, agent count and service provisioning done through this portal


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Then once “login button” is clicked, the below screen will appear. Two types of logins are available - “Administrator” & “Agent”

If SMS service is integrated, then “Forget password” option will be activated. Please note it can also be done through email services

ADMIN Module:

The below screen depicts the “Administrator” Home Page. Please note that the front-page dashboard depiction, when entered through the link remains the

same.

The menu options “Services” & “Centers” are basically in list mode only.

The job of the administrator is to hover around the three menu options; namely,” Centers/Registration” , “Agents/Registration” and “Servicess/Registration”


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In the admin login, need an in-depth analysis of the dashboard. Please note, this option can be further refined; once the actual operation starts

Reports section have State level and service level reports available to download in PDF format


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List of 224 services whose links have been incorporated in the system (final URL validations to be done by P&RD dept)

The below screen depicts the “New Service” registration ; i.e if any further services are to be added beyond 21 services listed above, the administrator can do

the same on his own without the help of the service provider (here WTL)


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The next screen depicts the “New Centre” creation. Please note “Agents” are tagged to centres. Hence if a new agent is created for a centre; the centre has

to created first and then the new agent should be created in agent registration screen


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Please note we have currently kept “Name” as the only mandatory field but other fields can be added to the list.

The below screen shows the “New Agent” creation option. Please note besides other relevant personal information of the Agent ; he/she has to be tagged to

a centre


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Agent Module

Once you login as the “Agent” ; you will be presented with this Home Page

The above dashboard functions in dual mode. Firstly It depicts the count under each service but also shows completed vs availed provisions. In this regard , please note we

have kept a provision of Docket No against each provision which will be handed over to the citizen and the service seeker can go to any other BSK Agent and complete the

provision there. Hence there is no dependency on that particular BSK agent for the citizen.

Besides , this the agent ; if he clicks on any of the icons ; he/she will be taken to the “New Provision” screen which is depicted below


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Please note that the following screen can also be availed through the menu option “Provision Status or Update”

Once the requisite details are filled up and the Agent clicks on the “Go” button; the corresponding “URL” of the provision will open Infront of him/her.

Please note the mobile number of the citizen seeking service is captured over here ; primarily for two reasons – any information can be passed on by the

Agent to the Citizen ; secondly next time his details are retrieved automatically.

Moreover , later on the citizen can be conveyed any information through SMS also by the ADMIN and also a feedback loop can be created about his/her

experience related to the service of the BSK agent and the portal as a whole.

Please note a one-to-many provisioning has been kept over here; i.e if a citizen wants to avail multiple provisioning like “Kanyasree” or “Aikyasree” or

“Application Form fillup of WBPRB” ; the agent can do so without leaving this screen.


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The below screen depicts a running status of the dockets registered with the Agent. The “Add Provision” is the option through which “New Provision” can be

created without having to leave the screen


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The Corresponding Provisioning URL will then open up in a new window


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Please see below the new docket no against the service provisioning shown in the afore screens. Please note that this number can be universally accessed

across all the BSKs

The status of the same can viewed , updated and even the service link can be viewed again for completion of the activity , without the citizen having to tell

the BSK which provisioning he/she is talking about. The docket no will have all info tagged with it. The next screens will explain the same.


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DM Module:

Each District head has own log in to check the district level reports & statuses.

District head log in allow to create new centres, can add new agents for that particular district. Process same as Admin module.

Below screen shows the log in screen for District heads:


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MIS Reports:

At state level, Admin log in can view or download all reports.

At DM log in, only district specific reports can be viewed

Servicewise BSK Status Report:

Date range can be selected


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Servicewise Districtwise Report

Date Range & District can be selected


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BSK wise District Status Report

Date range & District selection


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District Level Service wise BSK Status Report

Date range and District filter

once any bsk agent/deo or the dm or the p&rd senior officials … · 2020. 11. 14. · ©webel...

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