on the right track: continuous improvement in p3 delivery€¦ · international toll roads 8...
TRANSCRIPT
On The Right Track:
Continuous Improvement In P3 Delivery
BMO Capital Markets Infrastructure & Utilities Conference
February 18, 2010
DISCLAIMER/DISCLOSURE
This presentation has been prepared by 407 ETR.
The financial information presented is taken from quarterly and year-end
statistics that have been disclosed publicly over 2006, 2007, 2008 and 2009.
All financial amounts are shown in Canadian dollars unless otherwise
indicated.
Additional information relating to 407 ETR and or 407 International, including
the 2009 Annual Information Form dated February 4, 2010, can be accessed
on SEDAR.
The statements about expected future events and financial and operating
results are forward-looking. Forward-looking statements may include words
such as anticipate, believe, could, expect, goal, intend, may, outlook, plan,
strive, target and will. These statements reflect internal projections,
expectations, future growth, performance and business prospects and
opportunities, and, as they are subject to a number of risks and uncertainties,
you are cautioned not to put undue reliance upon such statements as they
may differ from actual results and developments.
2
AGENDA
Global Economic Update
407 ETR in 2009
2010 Toll Rate Changes
Recent and Planned Infrastructure Improvements
Key Financial Measures
Key Operational Measures
Continued Customer Service Improvements
Continued Efficiency Improvements
3
GLOBAL ECONOMIC CHALLENGES
4
GLOBAL ECONOMIC UPDATE
5
GAS PRICES
6
Regular Gas
Price (CAD c/L)
TRAFFIC TREND
7
2,500
2,600
2,700
2,800
2,900
3,000
3,100
Jan-0
0
May-0
0
Sep-0
0
Jan-0
1
May-0
1
Sep-0
1
Jan-0
2
May-0
2
Sep-0
2
Jan-0
3
May-0
3
Sep-0
3
Jan-0
4
May-0
4
Sep-0
4
Jan-0
5
May-0
5
Sep-0
5
Jan-0
6
May-0
6
Sep-0
6
Jan-0
7
May-0
7
Sep-0
7
Jan-0
8
May-0
8
Sep-0
8
Jan-0
9
May-0
9
Sep-0
9
Miles T
ravelled
Date
Monthly US Traffic 2000 to 2009
INTERNATIONAL TOLL ROADS
8
Economy and gas prices are still having an effect on toll roads
around the world:
Foothill/Eastern Tollroads (Cal.) down 7% in Q4 (also down 7% in Q4 2008)
Chicago Skyway up 6.0% in Q4 (down 9.2% in Q4 2008)
M6 Toll (UK) down 1.7% in Q4 (down 11.5% in Q4 2008)
Indiana Toll Road up 1.7% in Q4 (down 16.4% in Q4 2008)
Public Border Operators Association (11 border crossings in the Great
Lakes/St. Lawrence area) down 14.3% in Q3 (down 5.9% in Q3 2008)
Including Ambassador Bridge down 9.9% in August and 2% in
September 2009 (down 20% and 19.4% respectively in 2008)
While 407 ETR has been affected by the economy and gas
prices, the economic impact has continued to be significantly
less dramatic than other concessions
407 ETR Q4 traffic down 0.6% (down 1.5% in Q4 2008)
9
0
20
40
60
80
100
120
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Millions Total Trips by Year
0
50
100
150
200
250
300
350
400
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Thousands Average Workday Trips by Year
0
500
1,000
1,500
2,000
2,500
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Millions Total VKT by Year
15.50
16.50
17.50
18.50
19.50
20.50
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Average Trip Length by Year(km)
407 ETR TRAFFIC
-2.6% -2.8%
+1% -1.7%
2009 IN REVIEW
10
Demand for 407 ETR is still relatively strong, especially:In peak hours
Among customers with transponders
In specific sections (“zones”) of the highway
2009 saw a global economic slowdown that affected toll traffic (especially commercial vehicles) world wide.
In 2009, 407 ETR saw a slight decrease in overall traffic
Contract provides flexibility to manage traffic volumes
2010 toll rates use different tools to address these issuesZone Tolling
Trip Toll Charge
Regular Zone Light Zone
Segments W1 – C4 C5 – E2
Per KM Toll Charge Pk: $0.1985,
OffPk: $0.1800
Pk: $0.1925,
OffPk: $0.1800
Trip Toll Charge Light: 25¢ HSU:50¢ HMU:75¢
Weighted Average Toll: $ 0.1889 (1.4% Growth)
8.1% Growth in Typical Trip Toll (with TTC)
Regular Zone Light Zone
Segments W1 – C2 , C4, E1 – E2 C3, C5 – C7
Per KM Toll Charge Pk: $0.2135,
OffPk: $0.1835Pk: $0.2010,
OffPk: $0.1835
Trip Toll Charge Light: 40¢ HSU:50¢ HMU:75¢
Weighted Average Toll Rate: $ 0.1968 (4.2% Growth)
7.7 % Growth in Typical Trip Toll (with TTC)
2009 Toll Structure
2010 Toll Structure
11
TOLL RATES
SUMMARY OF TOLL RATE CHANGES
12
Expansion of Zone Tolling
Increased difference between Peak & Off-Peak pricing
Use the levers available under the contract, including the
Trip Toll Charge
Attract commercial traffic by keeping the Heavy Single
Vehicle and Heavy Multiple Vehicle Trip Toll Charge static
Continue to use the flexibility available
in the contract to maximize value.
CONSTRUCTION AND INFRASTRUCTURE
13
407 ETR has invested over $1.2 billion since 1999!
IMPACT OF NEW LANES
14
PLANNED CONSTRUCTION
15
$70 million of planned highway construction spending in 2010
1. W1Westbound connection onto QEW, lengthening of 403 W/QEW S ramp merge lane, modifications to QEW/Fairview St ramps
2. C1Inside widening of Hwy 407 bridge structures at 16 Mile Creek and CPR, between 403 and 401
3. C2Structural repairs to Hwy 407 over the Credit River bridge structure
4. C7Inside widening of Hwy407 lanes from 404 to Markham Rd.
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KEY INDICATORS - Financial
0
100,000
200,000
300,000
400,000
500,000
600,000
2005 2006 2007 2008 2009
Revenues
-
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
500,000
2005 2006 2007 2008 2009
EBITDA
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
2005 2006 2007 2008 2009
OpEx
0.00
1.00
2.00
3.00
4.00
5.00
6.00
2005 2006 2007 2008 2009
Revenue/Trip and Expenses/Trip
OpEx/Trip Revenue/Trip
+2.5%
-12.2%
+7.1%+5.4%
-9.8%
DEBT MATURITY PROFILE
17
-
100
200
300
400
500
600
700
800
900
2010 2012 2014 2016 2018 2020 2022 2024 2026 2028 2030 2032 2034 2036 2038 2040
Junior Bonds
Senior Bonds
Subordinated Bonds
Senior Amortizing PaymentsReal Return Bonds
*
*$165 million Junior Bonds extendible to July 2040, at the option of the bondholders
- All bonds are now current-pay
KEY OPERATIONAL MEASURES
18
0
100
200
300
400
500
600
700
800
900
1000
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Transponders in Circulation (000's)
50
55
60
65
70
75
80
85
90
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Transponder Penetration Percentage
+7.1%
+0.3%
19
2.00
3.00
4.00
5.00
6.00
7.00
8.00
9.00
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Unbilled Traffic* %
* Includes Unbillable, Unreadable, Non Revenue
KEY INDICATORS - Traffic
-13.7%
20
KEY INDICATORS – Customer Operations
350
400
450
500
2005 2006 2007 2008 2009
Average Handle Time (Seconds)
12,000,000
13,200,000
14,400,000
15,600,000
16,800,000
2005 2006 2007 2008 2009
Bills Sent
50
85
120
155
190
2005 2006 2007 2008 2009
Head Count
0
500
1000
1500
2000
2500
3000
3500
4000
2004 2005 2006 2007 2008 2009
Number of Escalated Complaints
-34.2%
-7.2%
-6.5%
-24%
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KEY INITIATIVES
Vehicle Fingerprinting Technology
IBTTA: President’s Award for Excellence, and
Toll Excellence Award in Technology
VEP second read
OCR improvement – new cameras (CMOS)
RIN consolidations
WEB – Self serve
E-Billing
Plate Denial back-log: proactive clean-up
OPP Mobile Reader
22
IBTTA AWARD
Vehicle Fingerprinting TechnologyVideo traffic transactions can be impacted by weather, customer behaviour, condition of vehicle
and licence plate.
With 20% of trips being captured by video, a significant amount of revenue relies on accurately
identifying these non-transponder vehicles.
Research found technology used in Japanese parking lots that fingerprints the plate and rear of
vehicles so that if plate returns you can match it to the fingerprint.
Two objectives in mind:
Improve the readability of the vehicle plates
Reduce the reliance on the manual reading of these plates
Not only did 407 ETR see a quick recoup on the costs, the system resulted in:
20% decrease in transactions routed for manual verification
37% reduction in headcount
17% improvement in the readability of plates in the dirty/rusty category
13% reduction in the recycle rate (number of times a plate is read by software or a human)
Added benefit: the increase in Customer Satisfaction among those that would have received a
wrong or late bill due to a misread plate.
“407 ETR’S MOST WANTED”
23
“Duplicate Plate or Altered Plate?”
Customer with GMC Acadia gets bills for
trips not taken.
Identical plate used on GMC Safari
numerous times. Appears to be a
duplicate plate.
OPP set up a “sting” at the commuter’s
usual entrance and usual drive time.
Vehicle is spotted by OPP with duplicate
plate but plate changes by the time the
OPP pulls over the driver of the GMC
Safari on the highway.
Drill attached to an old right plate
portion, which moves in front of the real
plate on the GMC Safari by flicking a
switch when entering and exiting the
highway.
Driver cut cheque for outstanding tolls
and rebuilt device for us to videotape. In
this case, crime did pay!
QUESTIONS?
24