On-the-fly Tech Support

or"Hey this isn't my job!"

<librarian.net/talks/ntrls>

morale

preparation

set-up

models

but then...

first step

questions

the old standby

more on pebkac

hardware

software

troubleshoot

the web

uploads/downloads

Word

printers

the unfixable

now that everyone's happy

thank you!

<librarian.net/talks/ntrls>handouts and notes at