Orlando Navarro11011 Colebrook Drive Cell: 832-875-6444Houston, Texas 77072 E-mail: orlandon33@gmail.com

Objective: To obtain a position as Helpdesk / Desktop Support technician that would allow me the opportunity to utilize my on the job experience and educational background.

Strengths: Computer Support Hardware/Software: A+ and NetApp ASE.Certificates: A+ Certified, Dell DCSE, HP Certified and NetApp ASE.NACI security clearance issued by the Social Security Administration and the IRS.Hardware: Dell PowerEdge, HP ProLiant and Blade Servers, NetApp Filers, Desktops, Laptops, Workstations, Printers, LAN switches, bridges, routers and modems, LAN testers tools.Software: Operating Systems: Windows XP, Windows 7 and 8, NetApp Data ONTOP, MS Office 2010 and 2013 Professional, Office 365, LANDesk, Active Directory, RAS and Remedy, TeamViewer Remote Access, Symantec Antivirus and Ghost, some Linux, Unix. Familiar with Windows Small Business Server 2008 and 2012 R2, NetApp and HP Storage.Help Desk: I have 5 years of Technical Support experience and 4 yrs. in remote support.

Work History

05/2015 – 11/2015 Clearpoint Houston, TX

Tier 2 Helpdesk / Desktop Support working at Breitburn Energy responsible for the troubleshooting local and remote support of PC hardware and software, imaged the laptops and workstations; reset passwords, troubleshoot network printer issues. 01/2012 – 01/2015 ABBTECH Houston, TX

IT Support Technician 2nd level of support working at the IRS office in Houston TX. Setting the Windows 7 laptops with applications clients and software drivers. Troubleshooting any hardware and software issues. I also repair the network printers and solve problems related to the LAN connectivity; troubleshooting and repair of HP desktop computers, BlackBerry PDAS. I also didremote support using PC Anywhere; Windows RAS and OCS to do remote troubleshooting.

03/2011 – 01/2012 Allstates Technical Services Houston TX

Working as a Computer Support Technician at Black Box Network Services, supporting HP End users operations of laptops and Desktops. MS Windows 7 functionality test, HP Online test. Remote imaging and system conversion from Windows XP and Windows Vista to Windows 7 to ensure the highest quality of service and customer satisfaction was maintained.

10/2010 – 02/2011 The Roelker Group Houston, TX.

Working as lead technician in a Banking Store Refresh Program for Bank of America in Houston. This project is managed by Net Tech Consultants and HP Helpdesk. We run the data backup, remove the old windows 2003 server, run the new HP server setup and verify host and

update the server S/W- PCD Download; Data restoration verify / configure UPS SNMP, configure the printers and monitor the new workstations registration and peripherals. Create a support disk; Gdisk Wipe all the old workstations follow up with online paper work and Run Departure Post Checks.

02/2009 – 08/2010 UNISYS Corp. Houston TX

Desktop Support Technician working at AIG Corp. Configuring Windows XP, MS Office Professional 2003 and 2007, installing Web based clients, S/W applications; Lotus Notes 6.5 and upgrades, Ras, Vpn, LAN and wireless connectivity. Also performing troubleshooting and repair service of Dell laptops, desktop computers, pda’s, and printers. Participated in PC upgrades and software rollouts.

10/2008 – 01/2009 ARC-Texas Inc. Houston TX

Computer Technician working at the State of Texas Dept. of DFPS in the Houston offices and other remote offices, configuring Dell laptops, executing the LANDesk updates, installing the Cellular ISP Card, configuring the user account, transferring the data, installing PST and testing Outlook and other S/W applications connected to the LAN and in wireless mode.

05/2007 – 09/2008 Insight Global Inc. Houston TX

Desktop Support Technician working for UNISYS Corp. at Honeywell Corp. troubleshooting/repair service of Dell laptops, desktop computers, pda’s, BlackBerry and printers.

03/2003 - 04/2007 TSP Inc. Houston TX

Computer Support / Field Service at Texas Instruments responsible for repairs, maintenance, troubleshooting and installations of Computer systems, Sun and HP Workstations, NetApp filers.

Education

Control Data Institute - Degree in Computer Technology.Broward Community College - Majored in Marketing.Houston Community College – IT Marketing & Business courses.HP Compaq - Portables, Networks training, Deskpro family of desktops, Windows 9X, Windows NT 4.0, Customer Relations, completed courses in NT Server at the Compaq training lab. Completed the Netware 4.11 Administration Course 520 at C-TREC. Studied at ITC. The course: MS Office Specialist. Word, Excel, Power Point, Outlook and Access. MCSE courses using Computer based training from CBT Systems Corp.Online courses: DELL, HP, IBM – Desktops, Laptops, Printers and ServersNetwork Appliance Filers series FAS270C; FAS960C; FAS3000; FAS6000 and Data ONTOP online courses required in the NetApp ASE Certification program. Dell DCSE Certification 2007, 2008, 2009 and 2010.

Microsoft Office 2010 and 2013; Windows 7 Online Courses.