omnipcx enterprise hotel and hospital services

8/12/2019 OmniPCX Enterprise Hotel and Hospital Services

1/8

Global Features List - OmniPCX Enterprise R8.0.1

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X : available - L : only locally - R : restriction - S : supported for migration - N : not available

8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1

Back Features Features Features Features Features Features Features Comments

8.1. GENERAL FEATURES

Flexible numbering plan L L L L L L L

One or two digits dialling for commonly used guest services L L L L L L L

External call overflow to attendant after time-out L L L L L L L

Different outgoing trunk groups (guest or patient and staff) L L L L L L L

Direct Output Dialling (DOD) L L L L L L L

Set lock/unlock L L L L L L L

Specific hotel voice guidance L L L L L L L

Direct Input Dialling (DID) L L L L L L L

Inter room barring function L L L L L L L

forward to attendant when call barring N N N L L L L

External call barring function for incoming calls L L L L L L L

Message lamp management L L L L L L L

Room set lock after n erroneous password attempts L L L L L L L

Booth sets calls using personal code :

using personal code L L L L L L L

by attendant console L L L L L L L

Multioccupation function :

dynamic multioccupation L L L L L L L

dynamic multioccupation room number displayed accounting GPIN L L L L L L L

dynamic multioccupat ion guest displayed :

number of beds per room L L L L L L L

overbooking with warning L L L L L L L

static multioccupation L L L L L L L

static multioccupation managed by room L L L L L L L

static multioccupation managed by room with accounting on GPIN L L L L L L L

static multioccupation managed by guest L L L L L L L

Cycling DID (Automatic Direct Input Dialling allocation) :

by OmniPCX hotel terminal L L L L L L L

by AHL link L L L L L L L

Dedicated display strings for hotel and hospital L L L L L L LDuplication with AHL link L L L L L L L Only V24 ports managed with V24 menu

Auto allocation (room moving) from set L L L L L L L Stand-alone only or network hospital mode

Mini-bar : sending one article for charging L L L L L L L

Mini-bar : sending list of articles for charging L L L L L L L

Room number and guest number upto n digits L L L L L L L Maximum 8 digits

Several names on same guest number (mcdu) L L L L L L L

External hospital in network application interface X X X X X X X Network booths and trunks can be used

Call Forwarding :

type of call forwarding :

immediate forwarding X X X X X X X

forward on no reply X X X X X X X

forward to external number L L L L L L L From room set and hotel terminal

OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 1/8


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forward cancellation L L L L L L L

room set forwarding to voice mail with mandatory personal code L L L L L L L

call forwarding from :

room set L L L L L L L

administrative set L L L L L L L Only immediate forwarding

hotel terminal L L L L L L L

attendant L L L L L L L Only immediate forwarding

Room set can be either :

wired sets L L L L L L L

DECT / PWT L L L L L L L Exclusive with wired set

Secret Identity when calling between room L L L L L L L

Fire Alarm : emergency call on room set L L L L L L L

No replied calls repertory L L L L L L L

Automatic attendants available with rooms L L L L L L L

Voice mail services X X X X X X X See 9. Messaging Applications

VIP call on 4059 N N N N N X X

8.2. DO NOT DISTURB (DND)

Activation and cancellation from :

room set L L L L L L L Not on S0 set in hotel suite (see 8.18)

hotel computer through Alcatel Hotel Link (AHL) L L L L L L L

attendant console :

in idle state L L L L L L L

in conversation state L L L L L L L

OmniPCX hotel terminal L L L L L L L

Cancellation automatically at check-out L L L L L L L Only for the last guest

DND without password L L L L L L L

Overflow to attendant N N N X X X X

8.3. GUEST PERSONAL CODE

Management by check-in command from OmniPCX hotel terminal or from hotel computer L L L L L L L

Management by check-out command from OmniPCX hotel terminal or from hotel computer L L L L L L L

Management by modification command from OmniPCX hotel terminal or from hotel computer L L L L L L LManagement from the attendant console (for cancellation, creation) L L L L L L L

Voice mailbox code : same as guest personal code L L L L L L L

Personal code options :

unique password L L L L L L L Basic feature and guaranted unique password

password equal directory number L L L L L L L

password set to guest name L L L L L L L

password set to DD/MM (or MM/DD) L L L L L L L

no check for password L L L L L L L

8.4. WAKE-UP FUNCTION Not available on S0 sets

Individual wake-up :

recording and cancellation from :

room set X X X X X X X



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room service set N N N N N N N

OmniPCX hotel terminal X X X X X X X

attendant console :

in idle state X X X X X X X

in conversation state X X X X X X X

hotel computer through AHL X X X X X X X

cancellation at next check-in for the same room X X X X X X X

Group wake-up :

recording and cancellation from OmniPCX hotel terminal X X X X X X X

cancellation at next check-in for the same room X X X X X X X

Confirmation wake-up time :

on voice mail R R R R R R R R : only with A4645 (from R5.0 Lx) or A4635

when programming the wake-up time X X X X X X X

Unsuccessful wake-up notification to attendant X X X X X X X In hotel configuration

Wake-up success confirmation in guest language at off-hook X X X X X X X

Multiple wake-up X X X X X X X

Snooze function : press any key to stop ringing and call back later L L L L L L L

Incident on wake-up failure : Also for appointment reminder

upon system time change X X X X X X X

on no reply X X X X X X X

on busy X X X X X X X

to incident management X X X X X X X

to dedicated printer X X X X X X X

8.5. ROOM SERVICE

Available with Reflexes VLE, LE, MRx sets L L L L L L L In multiline mode

Multidispatching room service L L L L L L L

Multiservice room service L L L L L L L

On room service set :

VIP calls with code on the display L L L L L L L

called service identification L L L L L L L

line number L L L L L L L Only for generic guest/static guest-room static-room mode

first name & name L L L L L L L

guest number L L L L L L L Only for generic guest/static guest-room static-room mode

multioccupation code L L L L L L L

guest language L L L L L L L

8.6. ROOM STATUS

Room status change over :

Automatic change over :

at defined time L L L L L L L

at check-out L L L L L L L

Manual change over :

from room (with/without hotel staff identification) L L L L L L L

from attendant L L L L L L L



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from sets L L L L L L L

print realtime L L L L L L L

Screen output with OmniPCX hotel terminal :

all free and/or occuped rooms L L L L L L L

rooms by status L L L L L L L

status by room type L L L L L L L

list of rooms with set number and number of bed per room L L L L L L L

8.7. MULTILANGUAGE

For display L L L L L L L

For voice guidance L L L L L L L

For Automatic Attendant L L L L L L L

Language choice activated from :

room set L L L L L L L


8.8. ROOM DIRECTORY From OmniPCX hotel terminal

With the following items :

user identification (guest number) L L L L L L L

device identification (set number, room number) L L L L L L L

group identification L L L L L L L

name L L L L L L L

user language L L L L L L L

arrival date and time L L L L L L L

Search by :

guest names L L L L L L L Several names on same guest number

name or group number L L L L L L L

Printing by :

alphabetical order L L L L L L L

room number order L L L L L L L

group order L L L L L L L

8.9. DEPOSIT (PREPAYMENT)

Counters :

total deposit L L L L L L L

remaining deposit L L L L L L L

Deposit terminal :

hotel computer through AHL L L L L L L L


Run-over deposit : MAO choice

interrupt the communication L L L L L L L

allow to finish the communication L L L L L L L

When deposit is over :

bip during call L L L L L L L

dedicated voice guide requesting a new deposit L L L L L L L

diversion to attendant L L L L L L L



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8.10. CHARGING

Full tickets from all nodes L L L L L L L Hotel application can send network-users tickets

For staff sets : as business charging L L L L L L L See Financial Report in Management Services 7.2.3

For guest sets :

through Financial Report L L L L L L L

through AHL X X X X X X X

charging by pulse (3 rates) L L L L L L L See Management of Integrated Charging in Management Services 7.2.5

dialled number mask L L L L L L L

itemized bills L L L L L L L

charging by duration N N N N N N N

VAT on guest bill L L L L L L L

Individual charging for guest in multioccupation mode L L L L L L L

Global/detailled billing L L L L L L L

Manual ticket creation L L L L L L L

Booth set charging by attendant console and OmniPCX hotel terminal L L L L L L L

Fixed fare for : Included in global/detailled billing

line allocation L L L L L L L

DDI number allocation L L L L L L L

voice mailbox allocation L L L L L L L

DECT/PWT set L L L L L L L In suites for instance

S0 set L L L L L L L In suites for instance

Billing in 2 currencies (Euro + local ...) L L L L L L L

Detailled billing for specified period of time L L L L L L L

8.11. NIGHT AUDIT

Output of all counters and tickets for the previous day for each guest :

automatic daily print out at a pre-programmed time L L L L L L L

by a command of the hotel computer through AHL L L L L L L L

by a command on a MAO terminal L L L L L L L

by a command on OmniPCX hotel terminal L L L L L L L

8.12. CHECK-IN A GUEST OR GROUP

Room number L L L L L L L With Informatel application

Guest names L L L L L L L Several names on same guest number

Guest language L L L L L L L

Multioccupation code L L L L L L L

Amount of the deposit L L L L L L L

Personal code L L L L L L L

VIP code L L L L L L L

DID number allocation L L L L L L L

DOD category (if no attendant) L L L L L L L

Pre check-in : check-in without room allocation L L L L L L L

Voice mail allocation R R R R R R R R : only with A4645 (from R5.0 Lx) or A4635. Not available for groups

8.13. CHECK-OUT A GUEST OR GROUP

When the check-out is confirmed, OmniPCX automatically :



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checks that the guest line is not used for a call L L L L L L L

cancels DOD from the room for all new calls L L L L L L L

cancels appropriate :

message L L L L L L L

wake-up call request L L L L L L L

DND L L L L L L L

personal code L L L L L L L If no new messages in voice mail

programmable keys L L L L L L L If no locked keys

changes room status to "to clean" L L L L L L L

frees the room L L L L L L L

prints the guest bill L L L L L L L

accept / not accept checkout if messages in mailbox L L L L L L L Remaining messages are kept in voice mail till next check-in

Pre check-out : payment completed before leaving L L L L L L L In this case : external barring

Partial check-out : frees the room, keeps the charging, call rerouting on voice mail L L L L L L L

Management to allow on-going calls while check-out L L L L L L L Included with AHL

8.14. PROTECTION LEVELS FOR OMNIPCX HOTEL TERMINAL

Maintenance L L L L L L L

System management - configuration L L L L L L L

Hotel management L L L L L L L

Room status / staff follow-up L L L L L L L

Guest check-out - itemized billing L L L L L L L

Guest check-in - directory L L L L L L L

8.15. FRONT OFFICE COMPUTER FEATURES (WITH AHL)

Room status L L L L L L L

Room occupation L L L L L L L

Call charging (staff - guest) X X X X X X X

Check-in / check-out L L L L L L L

Guest directory N N N N N N N

Guest names L L L L L L L Name creation only

Telephone deposit L L L L L L L

Wake-up L L L L L L L

Mini-bar L L L L L L L

Front office computer link initialisation in case of computer failure L L L L L L L

Decrease guest's deposit from office computer L L L L L L L

Room swapping from office computer L L L L L L L

Multioccupation L L L L L L L

Voice mail allocation R R R R R R R R : only with A4645 (from R5.0 Lx) or A4635

Suites L L L L L L L

Extended format for charging (for ARS use) L L L L L L L

Manageable buffer size for AHL L L L L L L L

Digit Number filter R R R R R R R R : not available in "Hospital in network" configuration. Filter : 5/8 digits

8.16. OMNIPCX HOTEL TERMINAL MANAGEMENT

Check-in L L L L L L L



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Check-out L L L L L L L

Itemized billing L L L L L L L

Room directory L L L L L L L

Billing L L L L L L L

Wake-up L L L L L L L

Guest message L L L L L L L

Guest names L L L L L L L

DND L L L L L L L

Room status L L L L L L L

Room to room call restriction L L L L L L L

Booth set charging L L L L L L L

Suites L L L L L L L

Digit Number filter L L L L L L L Filter : 5/8 digits

Static association L L L L L L L

Call forwarding L L L L L L L

8.17. DEDICATED PRINTERS

All or several functions can use the same printer :

transactions (check-in, check-out, modification and alarm deposit) L L L L L L L

night audit L L L L L L L

booth sets L L L L L L L

billing (itemised charging + check-out bills) L L L L L L L

room status (room status + room directory) L L L L L L L

wake-up L L L L L L L

charging L L L L L L L

AHL back-up L L L L L L L

8.18. HOTEL SUITES

Type of terminal : Monoline only

Reflexes L L L L L L L

DECT / PWT L L L L L L L

analog L L L L L L L

S0 interface L L L L L L L

Suite = dynamic link between several room numbers L L L L L L L

Suite management :

from AHL L L L L L L L

from hotel terminal L L L L L L L

Dedicated name for the suites ( client name) L L L L L L L

Making calls :

only 1 call at a time per suite if pre-payment required L L L L L L L

calls between sets of the suite always available L L L L L L L

Receiving calls :

ring all the free sets of the suite L L L L L L L

call waiting if all the sets are busy L L L L L L L

waiting call initialized by attendant on hotel suite with one or more sets busy L L L L L L L Waiting on busy and ringing the others



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DND applies for all the sets of the suite L L L L L L L Not available on S0 interface

Wake-up rings all the sets of the suite L L L L L L L Individual room wake-up still available. Not available for S0

Conference :

internal between rooms of the suite L L L L L L L

with external room / sets / trunks L L L L L L L

Message LED activated on all the sets of the suite L L L L L L L Not available on S0 interface

Unique room status for the suite L L L L L L L

Voice mail attribution remains on a client ( suite) L L L L L L L

Dual Line through broker key : On digital sets declared as room set

enquiry call L L L L L L L

call waiting consultation L L L L L L L

broker's call L L L L L L L


omnipcx enterprise hotel and hospital services

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