Olivia G. Ramsey

18B Pine Cove (434) 251-4018Mount Laurel, NJ 08054 ogramse88@yahoo.com

Objective: To reach out and serve as a quality member in a successful organization, while working with others towards a common goal, as well as demonstrating actions and attitudes consistent with the mission of the organization.

EducationVirginia Polytechnic Institute and State UniversityBlacksburg, VA 24060

- Graduated with Bachelor of Science in Business, with concentrations in Management and Marketing, in December 2010

- Overall GPA: 3.6- Dean’s List - Pamplin Scholarship Recipient

Galileo Magnet High SchoolDanville, VA 24541

- Advanced Studies Diploma, with two I.B. Certificates, in June 2006- Honor Graduate, Graduate of Distinction

Organizational and Communication Skills- Proficient with Microsoft Office- Worked with VTU (Virginia Tech Union), a diverse social organization with

multiple committees that provides services/entertainment to the community by hosting various large-scale events

- Experienced with formal and informal presentations, varying from persuasive product/ad pitches to informative analyses and evaluations of particular brands, products, strategies, etc

- Continuously bridge the gaps between policy holders, insurance adjusters, and repair facilities to ensure proper costs, billing, repair times, and customer service is maintained throughout the rental process

- Promote & demonstrate top customer service as a main part of my business, both with customers and referral partners, to ensure growth of all businesses

Industry and Field-Related Skills- Developed marketing plan for localized VA business by exploring and analyzing

various branding and pricing strategies, defining relevant market segments, examining various marketing mediums, and conducting a financial analysis based on a set budget

- Developed effective employee training design for Cabo Fish Taco, as part of in-depth group project involving organizational analysis, needs assessment, budget restraints, and realistic objectives

- Performed analyses of and developed strategies based around marketing mixes associated with various brands and strategies

- Demonstrated excellent knowledge/understanding of Enterprise’s Per Unit Analysis to complete a 12-month management training program

Previous EmploymentEnterprise Rent-A-Car October 2012 – Present*Assistant Manager

- Managed fleet of 110-150 vehicles in Somerdale, NJ- Office scored top customer service numbers in Philadelphia region for multiple

consecutive months in 2014-2015- Managed/trained employees who ranked in top of regional employee comparison

reports *Management Assistant

- Completed Management Trainee program- Ranked in top 10 of Employee Evaluation Report- Top sales employee in region for June, July, & August 2013- Developed & trained new employees- Managed Geico ARX branch – responsible for relationships with customers, body

shop, and insurance agents/adjusters, as well as all billing and fleet operations

Cabo Fish Taco - Blacksburg, VA 24060 (540) 552-0950 March 2010 – August 2012 Position: head server/hostess

- Became proficient at public communications, working efficiently in a hectic environment, addressing/overcoming unforeseen obstacles in a timely manner, providing superior customer service, and all that is involved in running a successful restaurant

- Trained new employees with regards to menu items, computer use, customer service, and everyday operations

- Developed weekly, comprehensive schedule for all servers- Reviewed incoming applications and played role in hiring new employees

Supervisor: Gary Walker Phone: (704) 293-1250

Roxboro Country Club260 Club House Road, Roxboro, NC 27574

April 2008 – June 2009Responsibilities: customer service, managed money and inventory associated with food/beverages, ran office register, assisted with tournaments, golf cart maintenance