o'keefe william
TRANSCRIPT
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Situation Awareness (SA) for Project Team Members
Bill O’KeefeUnited Space Alliance, LLC
william.s.o’[email protected](713) 725-7036
NASA Project Management Challenge 2007Feb 6-7, 2007
Copyright Copyright ©© 2006 by United Space Alliance, LLC.2006 by United Space Alliance, LLC. These materials are sponsored by the National Aeronautics and SThese materials are sponsored by the National Aeronautics and Space pace Administration under Contract NAS9Administration under Contract NAS9--20000 and Contract NNJ06VA01C.20000 and Contract NNJ06VA01C. The U.S. Government retains a paidThe U.S. Government retains a paid--up, nonexclusive, up, nonexclusive,
irrevocable worldwide license in such materials to reproduce, prirrevocable worldwide license in such materials to reproduce, prepare, derivative works, distribute copies to the public, and peepare, derivative works, distribute copies to the public, and perform rform publicly and display publicly, by or on behalf of the U.S. Goverpublicly and display publicly, by or on behalf of the U.S. Government.nment. All other rights are reserved by the copyright owner.All other rights are reserved by the copyright owner.
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Is Situation Awareness (SA) Important?
Project SuccessProject Success
Project SAProject SA
Individual SAIndividual SA
Shared SAShared SA
PM SA SkillsPM SA Skills ??
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Overview• Define Individual and Team Situation
Awareness (SA) • Turn Individual SAs into Team SA• Good Team SA tools • Use the “Questioning Look”
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Definition (from Dr. M. Endsley)
Situation Awareness is the perception of the elements in the environment within a volume of time and space, the comprehension of their meaning and the projection of their status in the near future
Perception of elements in
current situationLevel 1
Compre-hension
of currentsituationLevel 2
Projection of futureStatusLevel 3
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Situation Awareness Levels
Perception Comprehension Projection
Bottom-Up or Data Driven
Top-Down or Goal Driven
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Role of Goals & Mental Models in SA
Goal drives Mental Model
SA drives Goal
PreliminaryDesignReview (PDR)
Perception of RID Report
Compre-hensionof open
RIDs
Projection of RID
CompletionMentalModeldrives SA
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Distributed vs Shared SA
Team Shared SA
HardwareDesignTeam SA
SoftwareDesign Team SA
SE&I Team SA
Project Manager SA
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Good Teams turn individual SA…
Wall
Spear Snake Tree Fan
Rope
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…. into Team SA …
Spear Snake Tree Fan
Rope
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.. which gives context to individual SA
Body
Tusk Trunk Leg Ear
Tail
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Why so tough to get good team SA?
• Too little time• Too many teams • Constant change• Complexity• Stressors• “Can Do” people
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How does Individual SA become Team SA?
SW Team’sSA
Then magic Then magic happens?happens?No, then good Project Managementhappens !
HW Team’sSA
SE&I Team’sSA
BottomsBottoms--Up Data Driven CommunicationUp Data Driven Communication
TopTop--Down Goal Driven CommunicationDown Goal Driven Communication
Team MentalModel Team Goal
PM’sSA
SharedSharedTeam Team
SASA
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Low Hanging FruitYou already made sure that they have• Enough time• Well designed tools and products• Proper environment• Training• Mentoring
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Teams w/ good SA do
1. Prepare more2. Focus more on comprehending and
projecting
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Teams w/ good SA do
3. Pay attention to the actions of others4. Verbalize decisions and actions
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Teams w/ good SA do
5. Attend to more cues and seek out more information
6. Plan for distractions/ interruptions
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Teams w/ good SA do
7. “Buy time”8. Do better risk assessment, especially
as related to their skill9. Feedback
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Tool for PM to build Team SA?Maintain (Self/ Team) Situation Awareness
Prepare & Review• Set objectives for team• Not too focus-ed on one goal• Consider humanlimitations & pitfalls• Review own & team’s perform-ance in meetings
Notice and Perceive• Seek informa-tion• Pay attention to subtle changes & weak signals• Validate info by double cross-checking and applying rules of thumb
Comprehend and Interpret• Build picture ofcurrent situation• Validate picture by checking for contradictory ele-ments & applying rules of thumb• Assess whether picture of current situation conforms to desired picture
Project and ThinkAhead• Build picture of future situation• Assess whether picture of future situation conforms to planning• Set markers for
confirmation• Plan for contin-gencies
Communicate
Manage tasks/ workload and prioritize
Interact with processes
(modified from ESSAI)
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Window of Opportunity
Spear Snake Tree Fan
Rope
We arelooking at differentthings?
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Best chance to find bad team SA?This is your “window of Opportunity” !
SW Team’sSA
Then magic Then magic happens?happens?No, then good Project Managementhappens !
HW Team’sSA
SE&I Team’sSA
Team MentalModel Team Goal
PM’sSA
SharedSharedTeam SATeam SA
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Another definition of SA
Seeing how things are really going despite our expectations
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Is Situation Awareness (SA) Important?
Project SuccessProject Success
Project SAProject SA
Individual SAIndividual SA
Shared SAShared SA
PM SA SkillsPM SA Skills ??
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References• Dr. Mica Endsley/ SA Technologies:
– Theoretical Underpinnings of Situation Awareness: A Critical Review
– Training for Situation Awareness– Modeling and Measuring Situation Awareness in the Infantry
Operational Environment– Presentation to ‘Situation Awareness in Control Centers for Real-
time Operations of Power Systems and Markets’ course– Designing for Situation Awareness
• S. Banbury & S. Tremblay:
– A Cognitive Approach to Situation Awareness: Theory and Application
• Albert A. Nofi– Defining and Measuring Shared Situational Awareness” (CRM
D0002895.A1 Final, dated Nov. 2000)
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Acronyms
• HW Hardware• PM Project Manager
Project Management• RID Review Item Disposition• SA Situation Awareness• SE&I System Engineering & Integration• SW Software• USA United Space Alliance