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Ohio Regional Inaugural Service Manager Group event Lubrizol, Wickliffe, Ohio, October 6, 2011

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Leader of the Year

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Go to meeting 1. Please join my meeting, Thursday, October 06, 2011 at 7:30 AM Central Daylight Time. https://www3.gotomeeting.com/join/499833246 https://www3.gotomeeting.com/join/499833246 2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone. Dial +1 (630) 869-1012 Access Code: 499-833-246 Audio PIN: Shown after joining the meeting Meeting Password: clevelandITSM Meeting ID: 499-833-246

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Agenda 8:30-8:45 Introductions,Around the Room, Vivit Business Rocky Pisto, PCI 8:45-9:00 HP IT Performance Suite Puts You in the Drivers Seat (Carol Hibbard, HP) Overview of how BTO software has evolved into the IT Performance Suite (IT PS): 9:00-10:00 Lubrizol: HP Service Manager Client Show and Tell Real work Service Manager! Learn about Lubrizols Service Manager and Asset Manager implementations as well as their integration with uCMDB. 10:00-11:00 HP Service Manager Performance Tuning (Josh Ochocki, StrataCom) Get real tips and tricks for improving the performance of your Service Manager system that can be implemented immediately. 11:00-12:00 ITSM Reporting Best Practices (David de Swaan Arons, Westbury) Gaining insight into your HP Service Manager data. Join Westbury to learn how you can easily and effectively report from HP Service Manager and satisfy your internal as well as your customer information needs. 12:00-1:30 Networking Lunch 1:30-2:30 First Energy Client Show and Tell This second user "show and tell will provide details and insight as to how First Energy is using Service Manager in the real world. 2:30-3:30 One Stop Shopping using the Service Catalog (Keith Flournoy, HP) Join a discussion around using the Service Catalog as the conduit for IT Requests, Proposals, and Changes. 3:30-4:30HP Integrations (Scott Knox, HP) Hear from the ITSM Product Manager himself on how Service Manager can integrate with other solutions in the HP portfolio. 4:30 Open Forum Discussions and Closing

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Sponsors Lubrizol HP Software, Steve Phillips

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Ohio Regional Chapter Leaders Pam Eifel, Jones Day, NE Ohio QC Group, Cleveland, pmeifel@jonesday.compmeifel@jonesday.com Jeff Comley, Owens Corning, NW Ohio QC Group, Toledo, jeff.comley@owenscorning.comjeff.comley@owenscorning.com Ray Staschiak, AEP, Central Ohio ALM Group, Columbus, rmstaschiak@aep.comrmstaschiak@aep.com Denver Meeks, Eview-Tech, Operations, Ohio, dmeeks@eview-tech.comdmeeks@eview-tech.com Rocky Pisto, PCI, Operations, Ohio, rocky.pisto@pcitroy.comrocky.pisto@pcitroy.com Bernard Szymczak, Progressive Insurance, ALM Group, Bernard_Szymczak@Progressive.comBernard_Szymczak@Progressive.com

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Ohio Regional Chapter Established 1999 to serve the HP Software community

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The Magic of Vivit

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Consistency Amongst Change Providing Advocacy, Education & Community Since 1993 Representing Users of Every HP Software Product

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Vivit?

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Unbiased, Trusted, Field-tested

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Adapting New Website Launched June 1 Discussion Forum Integration Into HP Software Solutions Community Strong Social Media Presence

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Whats New

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Vivit Services Services Vivit offers a variety of services to our members which support our service goals of advocacy, community, and education for the HP Software customer and provider community. These services include: online and regional events educational webinars news about HP and partner offerings - including integration assistance newsletters and communications of interest direct representation to HP through face to face meetings, surveys, and customer/partner councils discussion forums and blogs on a variety of critical and related special interest topics support for local/regional chapter activities and special interest groups provisioning and organization of related in-depth materials and FAQ's,etc. on our web site and much more

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Knowledge & Thought Leadership The Best & Brightest Thats You! Contributors to HP Conferences Since 199X Deep Dive Technical Leadership Practical Contribution to Software Development

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Whats New

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Network with your peers! Name Company What you do What is your HP Software product focus What are you hoping to get out of today Thanks for being The Best and the Brightest!