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Ms. Neziha BERZOUGA

Offshoring Promotion Dept. Head

« FIPA- TUNISIA

Hammamet, May 7th

, 2013

Offshoring Development Perspectives

‘New Tunisia-

New Opportunities’

Arab Forum on the ICT Sector ESCWA-ICTD /

BPO ITO

Voice

BPO

Data

R&D/Knowledge

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13,5

8.54.5

5.0

11.0

BPO Data

31,5

1,0

ITO

31,5

R&D /Knowledge

20,0

2,50,5 1,53,5

2,5

44,5

BPOVoice

BPOData

ITO

R&D /Knowledge

BPO Voix

2,5

3,03,0

Total, Graduates excluded

127,5

Univ.Graduates2

22,5

Total

150

Finance & Accountancy

HR

Procurement

Banks & Ensurences

Telecoms

Travel

ESTIMATIONS

French Voice

Italian Voice

R&D & general engineering

Knowledge

Aeronautics and automotive

ICT

Pharma & biotechnologies

Testing

Electronics

Software

Application developement

Application Maintenance

Helpdesk

Infrastructure maintenance

R&D Grads

ITO Grads

BPO Data Grads

BPO Voice Grads

Job creation by target segment on a ten year basis / In thousands

1 Hypothesis : within each segment (BPO Voice, BPO Data, ITO, R&D Knowledge), an estimation of jobs to created on the basis of each target market’s respective size 2 Hypothesis : Supervisory rate of 15% ( 10% of which of middle management)

Incentives

Talent Pool

Infrastructure Many projects are under way to build

class-A offices in Tunisia Tunis/Manouba/Sousse…

Public /Private initiatives to promoteTunisia as a site of choice for investors

Talent Pool Training & Education

Governance

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Free Trade Agreement

with EU Free Trade Agreementwith Turkey

Arab-Mediterranean A

greementAGADIR

Land connections with our immediate neighborsFree trade area between the border regions with Algeria and libyaDaily air connections to European capitalsDaily shipping links with the main European ports

The Global Information Technology Report

April 2012*19 °6.1

NRI 142countries

*50 °4.1

Importance of ICT in the State’s Vision

Quality of the Education System

ICT Priorisation by the Government

*25 °4.6 *21 °5,4

*41 °4.3

Use of social Networks

Innovation Capacity

*44 °3.4

1st in Africa

Availibility of the latesttechnologies

*57 °5,3

« The Global Information Technology

Report » - April 2012*Ranking ° Score

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97% of youth enrollment

365 000 students, 61% of whom are girls

70000 new graduates /year

33% of students are oriented towards computer

science.

30 R&D centers and 28 000researchers

Tunisia Assets:

National program to increase the engineering pool by raising the number of engineers to 9000 in the 2014 - 2015

academic year

Quality of the Education System1 = very weak – 7= very strong

Quality of Mathematics and Science 1 = very weak – 7= Excellent *- Among the best in the world

Tunisia Assets

Innovation Capacity1= very week ; 7 = very strong

Over 50000 students on ICT courses on University; about 14%

Over 13 000 IT graduates a year

Over 200 ICT university courses

More

than

25

years

48 %

Less

than

25

years

52 %

A Young Population

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SOURCE: Watson Wyatt Report, interviews, telecoms and internet operators

Tunisia 20.918.5

Egypt 18.0

Morocco 26.7

Poland 30.1

Romania 19.2

Czech Republic 39.7

Philippines 14.5

India 14.2

21.3

19.2

33.4

24.5

47.7

16.4

15.6

21.7

31.9

32.929.1

30.9

47.2

39.3

34.1

62.7

22.7

22.0

35.231.2

34.0

54.5

44.5

39.0

71.8

21.7

23.1

USD thousand p.a, 2010

Costs excluding incentives

Costs including incentives

Data Voice R&D / Knowledge IT

Bench-mark

Eastern Europe

North Africa

Total cost (including full payroll costs, telecoms, real estate etc.)

Date : 26/04/2012Pays : FRANCEPage(s) : 50-51Rubrique : Dossier NearshoreDiffusion : 44773Périodicité : Hebdomadaire

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Tunisia Assets: A World Class

Unfrustructure

Quality of Infrustructrue

1 : underdeveloped7 : efficient

3,94,0

4,3

5,05,3

6,2

5,6

Allemagne Tunisie Italie EgypteMarocR.Tchèque Turquie

Secured and divesified international connections. Different unerwater fibre

cables connecting Tunisia to Europe, Asia, Middle East and America

10 existing poles of competitiveness and 14 planned

9 airports and 7 commercial seaports

Service infrastructureat competitive rental costs

About one hundred industrial zones throughout the Tunisian territory and two operational business parks

150

220

270

270

320

200

260

110

USD p.a, 2010

SOURCE: Interviews, Ministry of Industry & Technoilogy

The cheapest real estate

prices of all benchmark,

Eastern European and

North African countries

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• Investment freedom

• Intellectual property protection

•Flexibility in recruitment procedures

•Free transfer of profits, capital and capital gains

•Simplified procedures of business creation within a

one-stop window

•Advantages for import and export

Agency for the Promotion of Industry and Innovation

Foreign Investment Promotion Agency

The Export Promotion Center

Support frameworkand incentives

5.5

Significant investment incentives

•10 years exemption of income tax

•Multiple tax incentives for exports and regional development

• Investment premium for industrial projects in areas of regional

•development and for tourism and agricultural projects

•State subsidy for employers’ contributions in areas of regional

•development

•State subsidy for infrastructure expenditure in areas of regional

•development

A favorable regulatory frameworkSupporting Agencies to Serve

Investors

ON WHOM YOU CAN RELY…

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An Adequat Support …An Efficient Network

22-01-2012Tunisia : Microsoft launched his

ICT Center of Educative Excellence

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www.investintunisia.tn

IN OUR NEW