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  • Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM- SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use of information presented in this manual.

    OfficeServTM 7200 General Description

  • Publication Information

    SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason.

    SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

    Copyright 2005 Samsung Telecommunications America

    All rights reserved. No part of this manual may be reproduced in any form or by any means— graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems—without express written permission of the publisher of this material.

    PRINTED IN USA 09/05

  • TABLE OF CONTENTS

    PART DESCRIPTION PAGE

    1 SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION ..........................................................................................................................1.1

    1.2 SIZE AND CONFIGURATION ..................................................................................................................1.2

    1.3 MAXIMUM DEVICE QUANTITIES ..........................................................................................................1.5

    1.4 TECHNOLOGY ............................................................................................................................................1.6

    1.5 PROGRAMMING ........................................................................................................................................1.6

    2 HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINETS ....................................................................................................................................2.1

    2.2 PROCESSOR CARDS ..................................................................................................................................2.1

    2.2.1 PROCESSOR CARD DAUGHTER BOARDS..............................................................................2.2

    2.2.2 SMARTMEDIA CARDS ..................................................................................................................2.2

    2.3 INTERFACE CARDS ....................................................................................................................................2.3

    2.3.1 TRUNK CARDS ................................................................................................................................2.3

    2.3.2 STATION CARDS ............................................................................................................................2.4

    2.3.3 SPECIAL FEATURE CARDS ..........................................................................................................2.5

    2.3.4 DATA CARDS ..................................................................................................................................2.6

    2.4 STATION EQUIPMENT ..............................................................................................................................2.7

    2.4.1 iDCS SERIES EQUIPMENT ..........................................................................................................2.7

    2.4.2 DCS SERIES EQUIPMENT ..........................................................................................................2.10

    2.4.3 OFFICESERV™ ITP-5000 SERIES EQUIPMENT....................................................................2.13

    2.4.4 OFFICESERV™ SOFTPHONE....................................................................................................2.13

    2.4.5 OFFICESERV™ WIRELESS..........................................................................................................2.14

    3 SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS................................................................................................................3.1

    3.1a I/O VOLTAGE OF PSU ....................................................................................................................3.1

    3.2 DIMENSIONS................................................................................................................................................3.2

    3.3 ENVIRONMENTAL LIMITS ........................................................................................................................3.2

    3.4 CABLE REQUIREMENTS............................................................................................................................3.3

    3.5 RING AND TONES ......................................................................................................................................3.3

    3.5.1 RING CYCLES....................................................................................................................................3.3

    3.5.1a SYSTEM RING CYCLES ................................................................................................................3.3

    3.5.2 RINGS..................................................................................................................................................3.3

    3.5.3 SYSTEM TONES ..............................................................................................................................3.4

    3.6 KEYSET LED INDICATIONS ......................................................................................................................3.4

  • OFFICESERV 7200 FEATURE CAPACITIES ........................................................................................................3.5

    4 BUSINESS FEATURE PACKAGE

    4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3

    4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.29

    4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.36

    4.4 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................................4.43

    4.5 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.44

    4.6 SAMPLE OF UCD EMBEDDED REPORT ............................................................................................4.45

    4.7 UCD CALL STATISTICS............................................................................................................................4.46

    4.8 UCD AGENT STATISTICS ........................................................................................................................4.48

    4.9 SAMPLE TRAFFIC REPORT ....................................................................................................................4.49

    4.10 TRAFFIC REPORT OVERVIEW ..............................................................................................................4.50

    5 DATA MODULE FEATURES 5.1 LIM FEATURES ............................................................................................................................................5.1

    5.2 WIM ROUTER FEATURES..........................................................................................................................5.2

    5.3 SECURITY ......................................................................................................................................................5.4

    5.4 LONG DISTANCE ETHERNET ..................................................................................................................5.5

    6 HOTEL/MOTEL FEATURE PACKAGE 6.1 GENERAL OVERVIEW ................................................................................................................................6.1

    6.2 HOTEL/MOTEL FEATURES ......................................................................................................................6.2

    6.3 SAMPLE REPORTS AND PRINTOUTS....................................................................................................6.8

    6.3.1 GUEST ROOM BILL PRINTOUT................................................................................................6.9

    6.3.2 ROOM STATUS PRINTOUTS ..................................................................................................6.11

    6.3.3 TRANSACTION RECORD OUTPUT SAMPLE ....................................................................6.23

    6.3.4 INDIVIDUAL GUEST PHONE BILL ........................................................................................6.25

    6.3.5 ALL GUEST PHONE BILL (SMDR) ........................................................................................6.27

    6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT ........................................................................6.28

    6.3.7 SAMPLE GUEST PHONE TEMPLATES ................................................................................6.30

    7 GENERAL USER INFORMATION

    7.1 RADIO FREQUENCY INTERFERENCE.................................................

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