office of information technology it plan: 2017 -2020 · the office of information technology (oit)...
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OfficeofInformationTechnologyITPlan:2017- 2020
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MissionofOITTheOfficeofInformationTechnology(OIT)providestechnology-basedsolutionsandservicesthatsupporttheacademic,service,andadministrativeactivitiesofIndianaStateUniversity(ISU).Wepartnerwithconstituentsinallareastoenabletheefficientandeffectiveuseofcampusresources,topromoteinnovationinresearchandteaching,andtofosterthegrowthandsuccessofourstudents.
VisionOITisthecampusleaderinidentifying,implementingandsupportingtechnologies,servicesandpracticesthatsupportthestrategicprioritiesanddailyoperationsofISU.
GuidingPhilosophiesOITmustfunctionwellatthreelevels:Asautility,tosupporttheeffortsofourcustomerareasAsapartnerandenablerofchangeandimprovementAsaleaderanddriverofinnovation
StrategicContext
Thefirstoftheselevelsisaboutoperationalexcellence.Theothertwoarelargelyaboutstrategicrelevance.Ourplanisintendedtoaddressbothofthesecommitments.
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PlanningWindow
Fall2015: OITSWOTAnalysisFall2015: DellSimplificationReviewSpring2016: Ellucian StrategicActionPlanSummer2016: PlanDevelopmentBeginsWinter2017: PlanDrafttoCIO/LeadershipTeamMarch2017: DraftPresentationtoOITApril2017: DraftPresentationstoAdvisoryCommitteesMay2017: Finalize,Publish
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KeyInputstotheOITPlan
• Existingroadmaps(e.g.storage,cyberinfrastructure)• Existingprojectportfolio• OITSWOTanalysisresults• Dell,Ellucianreviewresults• Externalinformationsources(e.g.Educauseannualissueslist)• Customers• Vendorroadmaps• ISUStrategicPlan(There’sMoretoBlue)
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Goals
Goal1: Createaflexiblelearningenvironment(2objectives)
Goal2:Advancetheeffectivenessandefficiencyofourenterpriseapplications(4objectives)
Goal3:ExpandandadvanceOIT’slevelofoperationalexcellence(4objectives)
Goal4: CreateacustomersupportenvironmentdemonstratingprinciplesofcontinuousimprovementandITservicemanagement(2objectives)
Goal5: Usetheskills,mindset,andcreativityofOITstaff,aswellasOIToperations,indirectsupportofstudentcareerreadinessandstudent,faculty,andstaffsuccess(2objectives)
Goal6: SupportthegrowthandsuccessofOITstaffinarapidly-changingITenvironment(2objectives)
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Goal1Promoteinnovativeteaching/learning
Relatedto:ISUStrategicPlanGoals1,6
Obj 1CreateflexiblelearningenvironmentInitiative 1BlackboardCommunityEngagementInitiative2EnhancesupportformobilityintheclassroomInitiative3IncreaseeaseofuseofBlackboardandotherkeysystemsInitiative4DevelopandpromoteuseoftemplatesinBlackboardInitiative5IdentifyandimplementanattendancetoolInitiative6ImplementBlackboardContentMgtInitiative7PartnerwithFCTEandDEtoactivelyidentify,showcase,andpromoteinnovativeuse
oftechnologyforinstruction
Obj 2Deliverahigh-qualityexperiencetodistancefacultyandstudents
Initiative1Developminimumacceptabletechnical/qualitystandardsfordistancedeliverymodalitiesbasedoncurrentstateoftheartandlearningobjectivesaswellasthemethodofassessment.SystemstobeincludedaretheLMS,lecturecapture,videoteleconferencing.
Initiative2Initiateauser’sgrouptoexplore,evaluateandpropagatetheuseofnewtechnologiessuchassimulation,virtualreality,remotelabs,etc.toenhanceonlineeducation.
Initiative3ImplementSkypeforBusinessfordistanceclassesInitiative4InvestigateYujatoreplaceCollaborate
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Goal2Advancetheeffectivenessandefficiencyofourenterpriseapplications
ISUStrategicPlanGoals1,2,5,6
Obj 1Advanceandsimplifyenvironment
Initiative1MigratetoBanner9Initiative2RemovemodificationsfromBannerInitiative3ReplacecampusportalInitiative4Replacecurrentprovisioningprocesses
Obj 2Evaluateandimplementoutsourcedsolutionsforourmajorenterpriseapps
Initiative1DevelopaframeworkforevaluationInitiative2DevelopacontracttemplateInitiative3IdentifyandimplementtoolsandprocessestomanagethehybridenvironmentInitiative4Migrateon-premiseExchangetoOffice365Initiative5ImplementOneDrive toreplaceharddriveandindividualnetworkstorage(H:drive)Initiative6MoveBlackboardtoaSaaS environmentInitiative7EvaluateoutsourcingourresidencehallnetworkInitiative8EvaluatemovingBannertoaSaaS environmentInitiative9Continuewitha“cloudfirst”implementationstrategyforpurchasedapplications
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Goal2Advancetheeffectivenessandefficiencyofourenterpriseapplications
ISUStrategicPlanGoals1,2,5,6
Obj 3Useanalyticsforstudentsuccessandoperationaleffectiveness
Initiative1OfferanalyticssupportoutsideAcademicAffairsInitiative2Evaluateastudent-facinganalyticsapplicationInitiative3Expandexistingframeworktoincludeallkeydata
Obj 4Expandthepresenceofandimprovesupportformobility
Initiative1ImplementBlackboardmobileInitiative2ImplementBannermobileInitiative3ImprovesupportformobiledevicesInitiative4ImprovesecurityforenterpriseapplicationsanddatainthemobileenvironmentInitiative5Evaluate/updatethecurrentISUmobileapp
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Goal3ExpandandadvanceOIT’slevelofoperationalexcellence
ISUStrategicPlanGoals1,5,6
Obj 1Improvecustomersatisfactionandoperationaleffectiveness
Implementprojectmanagement/ITIl/ITSM(Ph 1)DevelopservicemetricsforallservicecatalogitemsDeveloplightweightbuteffectivemethodstocaptureanduseemployeetimedataImplementconfigurationandassetmanagement
Obj 2Delivercosteffective,reliable,andaccessibleunifiedcommunicationanddataServices
Minimizeredundancyinmonitoringandmgt toolsRefreshandupgradeinfrastructureinalignmentwithOIT’sandISU’sstrategicgoalsChangetheexistingnetworksegmentationstandardChangetheIPaddressdesigntoprepareforIPv6andimproveefficiencyofaddressmanagementCompletetheUCimplementationandeliminatetraditionalvoicewherepossible
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Goal3ExpandandadvanceOIT’slevelofoperationalexcellence
ISUStrategicPlanGoals1,5,6
Obj 3Improvedatasecurity
Initiative1ImplementadatalosspreventionsolutionInitiative2ImplementadvancedthreatprotectionforemailInitiative3ImplementariskmanagementprogramInitiative4ImprovesecurityawarenesstrainingInitiative5Implementmulti-factorauthentication
Obj 4Maintainaresource-efficient
Initiative1ReviewanddocumentourDRBCstatus,includingfutureplansforenterpriseapplicationsInitiative2IncreaseuseofvirtualmachinestoindustrystdInitiative3Createanappropriatemixofoff-sitestorageandbackupInitiative4Decreasenumberofon-campusdatacentersInitiative5Developatotalcostofownershipviewforuseinevaluatingmajorpurchases
andchangesInitiative6DevelopabudgetprocessforOITthatconsidersenvironmentalandvendor-driven
costincreases
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Goal4CreateacustomersupportenvironmentdemonstratingprinciplesofcontinuousimprovementandITservicemanagement
ISUStrategicPlanGoals1,5,6
Obj 1Ensureappropriateinformationabouttoolsandservicesisavailabletocustomers
Initiative1DevelopaknowledgebaseInitiative2DevelopaservicecatalogInitiative3ImprovetheOITWebsite– contentsandcapabilitiesforcustomerselfserviceInitiative4ImplementasupportchatfunctionInitiative5DeveloptheconsultantroletoforcomprehensivepromotionofOITservicestoservemissions
ofdepartmentssupported
Obj 2Buildacultureofcontinuousimprovement,andprocesseswherethe“voiceofthecustomer”isactivelylistenedforanddemonstrablyheard
Initiative1EnsureperformancemetricsarebuiltintooperationalproceduresInitiative2Developvisible,regular,repeatedprocessesforassessmentusingmetricsInitiative3 ContinuetoimproveourprocessesforgatheringandusingcustomerinputInitiative4VisiblyandactivelyrecognizeandrewardimprovementsInitiative5Defineandimplementvisible/repeatedpracticesforR&Dandplanning
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ISUStrategicPlanGoals1,4
$100kinstaffing?
Goal5Usetheskills,mindset,andcreativityofOITstaff,aswellasOIToperations,indirectsupportofstudentcareerreadinessandstudent,faculty,andstaffsuccess
Obj 1EnsureOIT’soperationssupportstaff,facultyandstudentsuccess
Initiative1Regularlyevaluateourtechnology,services,andoperationsforbarrierstostudentsuccess
Initiative2Create,promote,andsupportusergroupstobuildandmaintainbestpracticesandtoensureeffectiveuseofthetechnologieswehave
Obj 2Implementprogramstosupportstudentcareerreadiness
Initiative1CustomerservicecareerreadinesscertificateInitiative2BCOE/OITpartnershipontechnologyskillsforteacherprepInitiative3CareerreadinessforIT-relatedmajorsInitiative4Facilitateadigitalcitizenshipinitiative,workingwithStudentAffairs,ResLife,
AcademicAffairs
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Goal6SupportthegrowthandsuccessofOITstaffinarapidly-changingITenvironment
ISUStrategicPlanGoals5,6
Obj 1SupporttheprofessionaldevelopmentofOITstaff
Initiative1Maintainatargeted,funded,assessedprogramofprofessionalopportunitiesforOITstaffInitiative2ConfirmappropriateawardsandrecognitionforOITstaffwhoaccomplish
certifiedskillsadvancementInitiative3Usetheevaluationprocesstoidentifyacareerpathforeachemployee
Obj 2Supportthesuccessofstaffbyplanningforandsupportingthemintimesofchange
Initiative1Activelyuseourplanningeffortstoidentifyupcomingstaffingneedsandchanges18monthsto24monthsout
Initiative2Recognizeandworktowardadvancementandsupportofstaffmovingtowardnewopportunities aschangesoccur
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HowDidWeAssess OurPlan?
Weassessedourplanagainsttheseoriginalkeyinputs:
- Dell,Ellucian reviewgoalsandinitiatives- ComparisontoGuidingprinciples(utility,partnership,leadership)- SupportforISUStrategicPlan
DellReview:GapAnalysisResultsTheOITplanaddresses13of17criticalgaps
Ellucian ReviewTheOITplanincludesthemajorinitiativestomovetoBanner9byDecember31,2018
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Goal1,Obj 1:FlexibletechnologyenvironmentsupportinginstructionalinnovationGoal1,Obj 2:Deliveryhigh-qualitydistanceexperienceGoal2,Obj 3:AnalyticsforstudentsuccessGoal5,Obj 1:OIToperationsactivelysupportstudent,faculty,andstaffsuccess
Goal2,Obj 1:AdvanceandsimplifyenvironmentGoal2,Obj 2:OutsourcingwhereitmakessenseGoal2,Obj 4:MobilityGoal3,Obj 1:ImprovecustomersatisfactionGoal3,Obj 2:Reliable,costeffectiveGoal3,Obj 3:SecureGoal3,Obj 4:ResourceefficientGoal4,Obj 1:Customerinformationiscomplete,reliable,useful,etc.Goal4:Obj 2:ContinuousimprovementcultureinOITGoal6,Obj 1:ProfessionaldevelopmentforOITstaffGoal6,Obj 2:Staffplanningintimeofchange
Goal5,Obj 2:OITstaffandoperationsparticipateincareerreadiness
ComparisonofOITPlantoGuidingPrinciples
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OITInitiatives2017-2020
Theseinitiativesareplannedtoachievethegoalsandobjectivesidentifiedinthisplan.