OFFICE CAREERS SHOWCASE

Receptionist

Gloria MisfeldtLHDT 525 Fall 2004

Job Descriptions

Examples Non-profit development office High School receptionist Receptionist – front desk

Compare Similarities Differences

Similarities and Differences Use this template to compare the receptionist

position to another office position.

Skills

Typing Test

Telephone Skills Customer Service

Typing Tests

Try one of the tests and record your time – print out the page with the time and results.

http://www.typingtest.com/

http://www.mrkent.com/kb/kbtest.asp

Customer Service Read through each of the bullets to

prepare for discussion and role play: Why keep Customers Satisfied

Empathy

What Makes Customers Want to Come Back

Why Customers Leave

Role play

Thanks to www.bmcc.cuny.edu

Basic Telephone Tips

Be prepared. Answer professionally. Know how to put someone on hold. Control the conversation. Take accurate messages--Don't be a

message mangler. Avoid mouth noises Give the caller your undivided

attention. Be sincere. Give spoken feedback signals. Leave a good last impression.

Resources for Projects

http://stats.bls.gov http://library.trinity.wa.edu.au/careers/car

eers.htm http://www.eduref.org/cgi-bin/print.cgi/Re

sources/Subjects/Vocational_Education/Careers.html

http://www.eduref.org/cgi-bin/printlessons.cgi/Virtual/Lessons/Vocational_Education/Careers/CAE0200.html

http://www.delta.edu/jobplace/CareerProfiles/adminofficeasstprofile.html