offering a return on investment in design services for...

OFFERING A

RETURN ON INVESTMENT IN DESIGN SERVICES FOR MORE

THAN 25 YEARS.

COMPANY OVERVIEW

April 26, 2017 2 r.o.i. Design • 616.459.3539 • roidesign.com

INTRODUCTION Our company was given it’s name by our customers. In 1993, we were reorganizing and renaming our company. We asked our customers what they valued about our design services. They said: • We are crea ve • They received value beyond just design • We are resourceful and prac cal So our marke ng consultants created a short list of names, and the unanimous choice was “r.o.i. Design”, giving our customers a return on investment in their design dollars. Today, we understand that we deliver ROI by star ng every project with a clear understanding of budget, never forge ng that everything we recommend must support the customer’s brand, and deliver a product that is beau ful in the eyes of our customer. Budget, brand and beauty is our requirement whether we are designing a space, solici ng bids for product, or facilita ng the installa on of elements within the interior. “ A very crea ve idea and a beau ful drawing isn’t a design un l you deliver it, as your customer imagined it,” Mary Wi e, President. “We strive to deliver.”

Wolverine Power Coopera ve, Cadillac MI

Crystal Spa, Crystal Mountain Resort


EXPERIENCE

INDUSTRIES SERVED HOSPITALITY

CONTRACT/WORKPLACE

RETAIL

MEDICAL/SENIOR CARE

PUBLIC SPACE/MUNICIPALITIES

MULTI-HOUSING

CHURCHES, MINISTRIES

PROJECTS MANAGED SQUARE FEET

AVERAGE PROJECT - 25,000 TO 50,000 SF

AVERAGE ANNUALLY - 250,000 SF

CONSTRUCTION BUDGETS

AVERAGE SF - $80-125

FFE BUDGETS

AVERAGE SF - $15 TO $25

LOCATIONS

MIDWEST, EASTERN AND SOUTHERN U.S.

1985 –2017


SERVICES r.o.i. Design offers you a variety of services on the design spectrum. Our customers have selected some or all of these services in their engagements with us.

Life Stream Church Campus View Apartments


Planning Working with the customer to determine scope, budget and timelines. We can assist putting together the professional team. Conceptual Design We produce layouts, sketches, images and descriptions that describe what the space design could be. Interior Design Programming, layouts, selections and their documentation. Graphic Design Logos, brochures, signage, custom wall graphics and more. Product Design Custom furnishings, custom lighting, custom wall décor Decoration Selection of artwork, window coverings, accessories, décor and their installation. Product Fulfillment Competitive quoting on contract furnishings and the management of product from purchasing to installation. Construction Documents Floor plans, finish plans, furniture plans, reflected ceiling plans, elevations, details and written specifications. Our drawings can be sealed by our architectural partners, affordably Project Support Project management, product receipt and review, maintaining budgets, product maintenance guidelines.

SERVICES


DESIGN PROCESS We are disciplined in our process but not rigid.

We define the scope of the assignment and agree on the type of engagement with the customer.

Most often we work from a fixed fee agreement.

DEFINITION CUSTOMER

AGREEMENT

DISCOVERY

DESIGN

DELIVER DETAIL

CUSTOMER COLLABORATION

CUSTOMER ACCEPTANCE

Grand Valley State University , Laker Store


PROCUREMENT & PROJECT MANAGEMENT

PROCESS

Result-driven engagement based on customer criteria for deliverables, budget and fee based engagement. Our procurement customers enjoy that we are also designers so we can handle reselections and value engineer within the design perimeters of a project.

RFQS

BIDDING CUSTOMER EXECUTES FINANCIAL

TRANSACTION

QUOTING FEES FOR

ROI SERVICES

CUSTOMER APPROVAL

CUSTOMER SPECIFICATIONS AND BUDGETS

SAMPLES

PLANS

PURCHASE ORDERS

CUSTOMER RECEIPT

TRACKING

LOGISTICS

INSTALLATION


“Whether it was a store plan, a logo designed, a color selected, a fixture sourced, an exterior designed, your team has definitely delivered an ROI”

Lori Terpstra President Rylee’s ACE Hardware

CUSTOMER PRAISE

“The contractor managing the remodel of our design for the Stuyvesant Apartments had an issue with their furniture supplier. We needed public space furnishings and only had two weeks to finish. I recommended r.o.i. Design and they delivered a great look including historic photos of the area.”

Eric Maring Architect Hooker DeJong Architects and Engineers

“We design and develop marina proper es across the US, but The Inn at Harbor Shores was our first hotel. Our contractor recommended r.o.i. Design for furnishing selec ons and procurement. They were wonderful to work with and helped us create a look we loved for the budget we had allo ed. We will be calling them again.”

Kathy Weykamp Principal Edgewater Resources


Mary Wi e saw Sco Veine, Pioneer Construc on’s Project Manager for the Laker Store, a er the store was open.

He gave me a hug and then admi ed, “We thought some of your ideas were ‘out there’. Seeing it all come together, it’s great! Good job”

CUSTOMER PRAISE

“Thank you all so much for your work on the project! It is a source of pride to all of us here at the GVSU Laker Store and I’m sure it is for you as well. It’s hard to convey just how posi ve everyone has been…nothing but posi ve comments.”

“Terrific work, folks! Thank you.”

Jerrod Nickels Manager GVSU Laker Store

“Our facility underwent a major renova on, expansion and a culture change. We transi oned from the tradi onal nursing care model to a household approach, from hospital wings to neighborhoods. r.o.i. Design was engaged for interior design and we extended that rela onship to include managing the procurement of furnishings. Because each household was different, specifica ons couldn’t be duplicated and the uniqueness of furnishes was all part of crea ng dis nct residences. From carpets to wall art, r.o.i. Design held the design criteria and worked within our budget”

David Schultz Title VI Coordinator Meadow Brook | Atrium County Medical Care

“Crea vity, inspira on… are just two words that describe what you have done – Thanks.” (RE: William Seidman Exhibit)

Thomas J. Haas, PhD President Grand Valley State University


TEAM

Julie Kleinjans Finance

Mary Jane Caster Design Execu ve

Ryan Bright Crea ve Execu ve

Mary Wi e President & Director

We also have a team of dedicated contract employees available

for project needs.

Innovators Leaders

Problem Solvers Engaging

Flexible Team Ronda Geyer Product and Procurement

Management

Megan Hoekzema Design Assistant


“ A very crea ve idea and a beau ful drawing, isn’t a design un l you deliver it, as your customer imagined it”, Mary Wi e, President. “We strive to deliver”.

WE HAVE BEEN OFFERING A RETURN ON INVESTMENT

IN DESIGN SERVICES FOR MORE THAN 25 YEARS