off the shelf elearning courses on behavioral, compliance, finance, management, sales and languages
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Off the Shelf Elearning Courses - Behavioral - Compliance - Finance - Management - Sales - Languages - Environment Health and Safety (EHS) These are used by various corporate organisations covering over half a million users. You can get in touch with us for any of your requirements on +91 9987317744.TRANSCRIPT
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
OFF THESHELF
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
Who We Are 3
Our Off-the-Shelf Programs 4
Our Catalogue 5
Contact Us115
2
Index
Courses to live well,
and make well.
2014 | E-Learning Courses Catalogue
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
Who We Are
With Open Minds is a dedicated place for learning for both individual learners and institutions or groups. With Open Minds serves as a platform for imbibing knowledge about a variety of topics such as learning new languages, improving soft skills, understanding financial procedures and other concepts that enrich the learners’ mind and equip them to work better in a professional environment. A complete service is provided by offering a reliable learning management system within the portal, thus eliminating the need for investing in a separate platform.
Our off-the-shelf courseware, combined with our blended learning approach to program development, allows us to deliver the best possible solutions to meet your unique educational needs — all without breaking the bank!
We help you attain your goals by: Providing cost-effective training for your team with off-the-shelf learning programs
Providing custom learning programs to meet your specific corporate and brand needs
Rapidly transferring the most current knowledge to your corporate, educational and individual liaisons by developing custom learning programs
Ensuring compliance with corporate integrity agreements and robust and effective certification programs
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With Open Minds
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
At With Open Minds, we understand that the training requirements for the industry are growing while budgets are shrinking, making the need for efficient and effective training even more important. Our affordable off-the-shelf learning programs allow you to provide quality educational materials at a fraction of the cost of traditional custom programs.
Custom Off-the-Shelf
We also recognize that our off-the-shelf programs are not always going to be an exact fit for your needs. With this in mind, we have made available custom off-the-shelf solutions. These allow you to take the existing off-the-shelf program and modify it to better meet your training requirements — saving you time and money!
New Off-the-Shelf
If you cannot find an appropriate off-the-shelf solution for your needs, With Open Minds will collaborate with you to develop the right off-the-shelf program for your team. You will have the opportunity to provide direct input during the content development phase.
• An LMS (SCORM 1.2), Web, or CD-ROM ready program
• A paper-based backgrounder available as a PDF file
• A customized user interface and branding to match your company or business unit colours
Each With Open Minds off-the-shelf program comes with the following:
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Our Off-the-Shelf Courses
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Courses on PERSONAL DEVELOPMENTEmail Etiquette 7Effective Communication10 Presentation Skills 13Social Etiquette 18Business Etiquette 21Fine Dining 24Corporate Grooming 28Giving and Receiving Feedback 32Handling Difficult Conversations 35Teleconferencing 38Time Management 42Art of Delegation 46Assertive Communication49Negotiation Skills 52Decision Making 57Emotional Intelligence 60Stress Management 64Innovative Thinking (Creative Thinking)686 Thinking Hats 71Leading Effective Meetings74Managing Conflict --Dealing with Challenging Customer Interactions--Performance Under Pressure --Transaction Analysis --
Courses on THE LANGUAGE FACTORYIntroduction to Japanese77
Courses on MANAGEMENTTeam Building 80Coaching 83Leading Effective Teams--
continued on next page
Our Catalogue
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*
Content Outline available on request*
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Our Catalogue (continued…)
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Courses on COMPLIANCEFraud Awareness & Prevention 86Preventing Sexual Harassment at Workplace 89Environment, Health and Safety Awareness 92Information Security Awareness 97
Courses on FINANCECommodities104Basics of Insurance 107
Courses on ENVIRONMENT HEALTH AND SAFETY (EHS)
Ergonomics 110
Courses on THE SALES BRIEFCASESelling Skills--Advanced Sales Training--Negotiation Skills for Sales--Assertiveness Sales Skills--Closing Skills: “Confirming the Sale”--Cold Calling: “Effective Introductory” Calls --Consultative Selling --Customer Relationship Skills --Dealing with Challenging Customer Interactions--Mistakes: Eliminating 20 Mistakes Sales Pros Make--Sales Presentation Skills--Prospecting/Lead Generation --Overcoming Objections in Sales --Telemarketing/Telesales--
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Content Outline available on request*
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PERSONAL DEVELOPMENT
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Program Code: PD-EM0-1001Number of Topics: 3 topicsSeat Time: 70 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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PERSONAL DEVELOPMENT
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In a rapidly shrinking, ever-inter-connected world, the e-mail is taking over as the primary tool of communication and proof of record. In such a scenario, can any professional take chances by writing e-mails that are unclear, error-ridden, and vague? Of course not!
But there is a large group out there who could do with a little tightening of their e-mail writing skills. Zobble Solutions Private Limited’s E-Mail Etiquette course aims to fill this critical gap in the modern working professional’s skill set.
Our course covers everything – from the structure of an e-mail to formatting an e-mail to writing e-mails that convey the knowledge and professionalism of the sender. With the e-mail becoming an integral part of everyone’s workday, we believe that this E-Mail Etiquette course will help our audience become better at communicating using the written word.
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E-Mail EtiquetteCOURSE
FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
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PERSONAL DEVELOPMENT
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Course Outline
Module 1: Introduction to Basics of Email Importance of e-mails Basic structure of an e-mail
Module 2: Email Etiquette Writing an e-mail - best practices Etiquette for sending e-mails through
mobile phones Module 3: Writing Effective E-Mails Setting the tone Structuring the mail message Responding to e-mails Replying to unpleasant e-mails Cultural sensitization Checklist before sending an e-mail
E-Mail Etiquette
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PERSONAL DEVELOPMENT
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Program Code: PD-EM0-1002Number of Topics: 2 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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PERSONAL DEVELOPMENT
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The importance of communicating effectively one’s thoughts, ideas, and suggestions has never been clearer in today’s ultra-competitive world. Between two persons at the same level of skill, the person with the better communication skills will come ahead every time, based on his/her ability to articulate thoughts and opinions clearly.
Some people have this ability inherent in them. Most of us do not. We see master communicators at work and are secretly envious; we wonder if we ever will be able to put across a point like that…
With an aim to bridge this requirement gap, Zobble Solutions Private Limited has introduced its Effective Communication course! Our aim here is simple –equip the course audience with practical, easy-to-do, and effective steps towards better communication skills.
What this is NOT
This is NOT a language training course!
We do not believe that effective communication is the preserve of the English language alone. Our course focuses on language-independent skills. We have created this course in English though, with English the dominant language in today’s corporate workplace.
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Effective Communication
COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
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PERSONAL DEVELOPMENT
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Course Outline
Module 1: Basics of Communication Concept of communication – an introduction Communication approach – cause and effect Components of communication
Context Body Language Interference Active Listening
Process of Communication Types of Communication Written Communication Talking tips
Concrete words, not abstract Use of jargon Moderate speed of speech
Module 2: Interpersonal Communication Interpersonal Skills Communicating with Peers Communicating with Superiors Communicating with Subordinates Influencing Skills Assertive Communications Probing Skills Communicate Responsibly with Ownership
Effective Communication
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Program Code: PD-EM0-1003Number of Topics: 4 topicsSeat Time: 70 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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PERSONAL DEVELOPMENT
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Have you ever been in the audience and admired the way in which the speaker confidently holds forth on his or her topic? Have you wondered if it would ever be possible for you to be on that same stage, keeping the audience spell-bound with your knowledge and poise?
Some people stride the stage and get their message across easily. Most of us though, need some practical encouragement. Zobble Solution Private Limited’s Presentation Skills course is here to provide that!
This course gives you practical tips on how to put together a successful presentation. It tells you what to do as well as what not to do while presenting. As with any skill, all it needs for you is to practice what you have learned.
What this is NOT
Our focus in this learning program is NOT the Microsoft PowerPoint presentation. Instead, we have focused on the specific skills required by anyone who might come up in front of an audience - how to connect with them and how to communicate effectively with them.
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Presentation Skills
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
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PERSONAL DEVELOPMENT
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Course Outline
Module 1: Introduction to Presentations Categories of Presentations
Training Presentations Instructional Presentations Informative Presentation
Types of Presentations Sales Presentations Presentations to Persuade Status Report Presentations Product Demonstration Presentations Business plan/Strategy Demonstrations
Online Presentations Webinar Video conferencing
Module 2: Before the Presentation Scope of the presentation Defining the presentation audience Defining time period of the presentation Keeping tabs on presentation time
Presentation Skills
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Course Outline (continued)
Realistic scope Split presentation into sections Do not rush Avoid digressing Take help Practice the presentation To-do list Invitations and agenda Check to ensure final version of the presentation Projector testing Setting up projector or the environment Back-up plan (Worst case scenario) Feedback form – designing and distributing List of materials to be shared before and
after the presentation Study material for additional reading
Module 3: The Presentation Structure the presentation Beginning - Getting attention of audience Middle – Engaging the audience with the content End – Engaging the audience in the summary and
Q&A session
Presentation Skills
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Presentation Skills
Course Outline (continued)
Visual aids Tips for the beginning, middle, and end of
a presentation How to deal with Question and Answer
(Q&A) sessions Handling difficult questions Handling unpleasant questions Transitions while presenting Key parameters of slide presentations
Module 4: Presentation Best Practices Involving the audience
Targeted questions Rhetorical questions Questions introducing a concept Question vis-à-vis Statement Recognition
Non-verbal communication Hands Pointing Touching the face Folding arms Eye contact Gestures Posture Movement
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Program Code: PD-EM0-1004Seat Time: 40 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
Your personal success depends largely on how you present and behave yourself in the company of others. There are some un-written rules to this - you might be aware of them but often ignore them as being unnecessary or unimportant.
We could collectively call these rules ‘Social Etiquette’–the very name of the product Zobble Solutions Private Limited is proud to present!
With this course, we have aimed at giving you a helping hand in understanding and implementing rules of etiquette in the social sphere.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Social Etiquette
Available on requestAvailable on request
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PERSONAL DEVELOPMENT
Course Outline
Playing the Host Planning Arranging venue, food and beverage Making guest list and sending invitations Dealing with a difficult guest Receiving and giving a compliment Being the Guest Arrival at a party Elevator etiquette Getting in and out of the car Entering a room, leaving a room Restroom etiquette Taboo topics (culture or religion specific
topics) Greeting and complimenting the host Working the room Working your way to the dinner table
Social Etiquette
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2014 | E-Learning Courses Catalogue
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PERSONAL DEVELOPMENT
Program Code: PD-EM0-1019Seat Time: 40 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
In spite of putting your best at work, you may still feel you are not getting the results you desire.
Success in the business world relies not only on skill but also on the ability to behave in an acceptable manner in various corporate settings. If you conduct yourself in the appropriate way, you are sure to open new vistas that may have otherwise been closed to you.
The Business Etiquette course will take you through various segments of the corporate sphere and inform you as to what to do and what not to.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Business Etiquette
Available on requestAvailable on request
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2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
Course Outline
Making Introductions The act of introduction Handshakes Using titles Personal space Personal enquiries Business Cards Meeting Room Etiquette Meeting timings Agenda Mobile phones at a meeting Speaking at a meeting Resolving conflicts Signing off Distance Interactions Conference calls and use of speak phone Video conferencing
Business Etiquette
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Program Code: PD-EM0-1005Number of Topics: 7 topicsSeat Time: 70 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
The role of a successful professional does not stop at being good at just your specific job at the workplace. To truly get that well-rounded personality, you need to equip yourself with a few other social skill sets.
One such skill set is that of fine dining. Zobble’s Fine Dining course is for all those of us who might look at a formal dinner table and wonder what all the forks and spoons and knives are for…
If you want to give out that aura of polished elegance, the Fine Dining course is a great place to start. Right from understanding various items of tableware and silverware to toasting and serving etiquette, this module will school you in the intricacies of the formal dining experience.
An important note! You will find that although we discuss the finer aspects of dining in this course, most of the etiquette tips are universal – whether you are in a Michelin star restaurant or your neighborhood café.
COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Fine Dining
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PERSONAL DEVELOPMENT
Course Outline
Module 1: Arriving and getting seated Arriving on time Coat check Seating charts and other rules of seating
etiquette Rules of etiquette for using the napkin
Module 2 : Tableware & silverware Plates – types and functions Forks, knives, and spoons Glasses – types and functions Rules of etiquette for silverware &
tableware
Module 3: Eating difficult foods and using specific cutlery
Sushi Crab Lobster Oysters Using chopsticks
Fine Dining
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PERSONAL DEVELOPMENT
Course Outline (continued)
Module 4: Toasting etiquette Etiquette rules for the “toaster” Etiquette rules for the “toastee”
Module 5: Dos and don’ts of dining Eating and drinking etiquette Eating common foods
Module 6: Ordering and passing dishes Etiquette rules for using the menu Etiquette rules for passing dishes Etiquette rules for getting refills
Module 7: Tipping Etiquette
Fine Dining
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2014 | E-Learning Courses Catalogue
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PERSONAL DEVELOPMENT
Program Code: PD-EM0-1006Number of Topics: 4 topicsSeat Time: 75 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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PERSONAL DEVELOPMENT
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Corporate Grooming
Have you been in a position where you have been embarrassed by a colleague – a colleague who is otherwise extremely competent but is notoriously lax when it comes to his dress sense or personal hygiene? Chances are, you have. Or even worse, maybe you were the cause of embarrassment!
At any rate, the above not-so-pleasant introduction was to highlight the importance of personal grooming at the workplace. As a work professional, you owe it to your colleagues, clients, vendors… in fact anyone you might interact with, to be well-groomed.
Zobble’s Corporate Grooming course will give you straight-up tips on the dos and don’ts of dressing, accessories, and personal hygiene. As a bonus, we have also included a section on rules of casual style – for that last working day of the week when you can let your hair down (an action that also has rules)!
Available on requestAvailable on request
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© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
Course Outline
Module 1: Dressing Formal wear for men and women
Shirts and tops Trousers and skirts Business suits Jackets, blazers, and tuxedos
Semi-formal wear for men and women What is allowed Where to draw the line
Module 2: Accessories Shoes Sandals and pumps Socks Ties Belts Wallets Handkerchiefs Glasses Cuff links
Corporate Grooming
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PERSONAL DEVELOPMENT
Course Outline (continued)
Module 3: Hygiene Keeping clean Soaps Shower gels Hands Feet Hair Deodorants and colognes Getting the right perfume Hygiene red alerts Hair Nails Feet Nasal hair Elbows
Module 4: Casual Style Acceptable casual wear What’s not acceptable casual wear Rules of casual wear Casual no-nos
Corporate Grooming
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Program Code: PD-EM0-1007Number of Topics: 4 topicsSeat Time: 35 minutesTreatment: Level: 3, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
As part of an organization, your performance is critical to its growth. But how? The concept of feedback – both giving and receiving is key to make those important improvements and adjustments to keep an organization both nimble and forward-looking. We, at Zobble Solutions Private Limited have created the Giving and Receiving Feedback course to give you the best opportunity for quality feedback. It will give you tips on how to give specific, effective feedback. More importantly, it also tells you how to effectively maximise feedback that you receive. Remember, feedback is aimed at improvement – the better equipped you are at both aspects of feedback, the better placed you will be to map your own progress to the organization’s.
Giving and Receiving Feedback
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Course Outline
Module 1: Importance of feedback
Module 2: Giving feedback – best practices Focus on specific aspects Do not get personal Actionable feedback Ask permission Do not give advice Give timely feedback Consistency of feedback
Module 3: Receiving feedback – best practices
Open to feedback Do not judge Appreciation Don’t be defensive Listen Cool down
Module 4: Giving feedback - difficult people
Giving and Receiving Feedback
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Program Code: PD-EM0-1008Seat Time: 30 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Handling Difficult Conversations
It is inevitable that in the course of our professional lives, we come across colleagues (subordinates, peers, or superiors) who are difficult to deal with. This type of co-worker typically conforms to a few specific character traits – easily taking offence at the slightest provocation, ignoring orders or instructions, and a drag on morale.
What would you do in such a situation? Zobble Solutions Private Limited’s Handling Difficult Conversation course gives you the tips required to deal with such difficult conversations. This course will give you tips on how to defuse difficult situations that might arise in your day-to-day lives. The key idea here is to ensure that such people, who are normally productive and efficient, are able to do the tasks or jobs assigned to them effectively; your knowledge of how to deal with them effectively will ensure their productive participation in achieving team and organizational goals.
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© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
Course Outline
Behavioural aspects of difficult people Temporary and chronic difficult behaviour Reasons to deal with difficult people When to deal with difficult people Importance of assertive behaviour Tips to handle difficult people Best practices of giving feedback to
difficult people Identifying different types of difficult
people
Handling Difficult Conversations
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Program Code: PD-EM0-1009Number of Topics: 6 topicsSeat Time: 45 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Teleconferencing
A teleconference can simply be an audio conference on a phone with friends to – depending on the equipment present – a video conference among business associates across the globe. The internet has made our world has smaller, communication has become cheaper. Teleconferencing is often used by larger businesses and almost always by MNCs. So do you wish to add this valuable skill to your toolkit? Zobble’s Teleconferencing course will help you do just that and much more, you’ll learn:
Setting up an Audio/Video TeleconferenceSetting up at Home/OfficeTroubleshooting Issues Common Technical Jargon
And more by the end of this course, you will thoroughly understand this new means of communication and enjoy using it.
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Teleconferencing
Course Outline
Module 1: Introduction to Teleconferencing What is teleconferencing Types of teleconferencing Video conferencing (or web conference) The need for teleconferencing in present times Why teleconferencing is easy and convenient (and free) Uses of teleconferencing
Module 2: How do you set up a teleconference How it works Minimum requirements to set up a phone/video teleconference
Module 3: Teleconferencing Setting up a teleconference for an individual or small-time company
How to start a teleconference How to end a teleconference
Setting up a teleconference using phone lines (Company)
How to start a teleconference How to end a teleconference
Handling tricky situations
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Teleconferencing
Course Outline (continued)
Module 4: Video Teleconferencing Setting up a video teleconference (Individual) How to start a video teleconference How to end a video teleconference Setting up a video teleconference (Company) How to start a video teleconference How to end a video teleconference Other features of video teleconferencing (eg. Chat, file sharing, and more) Handling tricky situations
Module 5: Video conference Etiquette Introduction (Consequences of being unaware of etiquette) Before starting a teleconference (business) Informing clients/teams and setting up During a teleconference (business) Dos and Don'ts Ending the call (business)
Module 6: Vulnerabilities and Preventive Measures Changing configurations Encryption Setting and changing passwords Troubleshooting
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Program Code: PD-EML-1010Number of Topics: 6 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Executives -
Leadership
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Time Management
Worried about how minutes turn to hours while browsing through the internet or talking with colleagues? A week's deadline delayed by almost a month; creating this empty feeling which eats into your motivation as well as the faith you have in your skills. Why do you think it happens?
Time is a fixed resource – we all get 24 hours a day. The reasons why some get their tasks done while others end up rushing, boils down to:
Listing priorities correctly
Setting realistic time-aware goals
Avoiding procrastination
Time management is important in today’s competitive world. Understanding this requirement, Zobble’s Time Management course trains you in scheduling effectively, dealing with distractions, implementing techniques for delegation, and much more.
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Time Management
Course Outline
Module 1: Introduction How is your time management? Importance of time management Understand barriers to successful time
management Self-test Daily activity log
Module 2: Goal setting Introduction Why Set Goals? Starting to Set Personal Goals S.M.A.R.T. goals (Specific, Measurable,
Attainable, Realistic, Timely) Backward Goal Setting
Module 3: Tools for Prioritization Important vs. Urgent Delegation
Module 4: Managing Interruptions Managing Interruptions Tips for managing interruptions
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PERSONAL DEVELOPMENT
Course Outline (continued)
Module 5: Managing ProcrastinationWhat is procrastination?Causes of procrastinationIndicators of procrastinationStrategies for overcoming procrastination
Module 6: Scheduling
Time Management
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Program Code: PD-EM0-1011Number of Topics: 4 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
“Delegation” is quite a common term used in various professional circles, but do most people really understand its meaning beyond that of “assigning work”. Shoddy delegation skills will frustrate, confuse, and demotivate employees and teams; wasting valuable time, money, and resources for the company. Going through the course, you will add an important tool to your management arsenal by understanding—the Art of Delegation.
The course teaches you:
How to delegate?
What gets in the way of delegation?
Why delegate?
Characteristics of effective delegators
Knowing when to let go
And much more as you move along the module to understand what makes an efficient delegator.
Art of Delegation COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
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PERSONAL DEVELOPMENT
Course Outline
Module 1: Introduction to Delegation What is delegation? Aspects of delegation Delegation benefits Characteristics of effective delegators Delegation triangle
Module 2: The Delegation Process Five stages of delegation Why delegate? Approaches to delegation Sideways delegation Upward delegation
Module 3: Overcoming Delegation Problems Importance of clear communication What the task is Why you are delegating to them Where the task fits in the big picture When it must be completed What resources are available Levels of authority Monitoring progress What gets in the way of delegation? Do not over delegate
Art of Delegation
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Program Code: PD-EM0-1012Number of Topics: 2 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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PERSONAL DEVELOPMENT
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Assertive Communication
“Our lives begin to end the day we become silent about things that matter” – Anonymous
From a very young age we have been told to only focus on our core skill and assume that recognition will follow, while this advice does hold true, it is not enough. In today’s highly competitive world it is necessary to be able to state your needs and bring your hard work to the attention of your superiors, failure to do results in; resentment and reduced motivation. Assertive communication lets you express your views as well as hold your ground without appearing unnaturally aggressive. Zobble’s Assertive Communication course will teach you all that which is necessary to communicate assertively. You will learn:
Elements of Assertive BehaviourBenefits of Being AssertiveDifferent Types of CommunicationConflict Resolution
And much more also, with the stimulated scenarios provided in our course to test your understanding, we hope you will not have to worry about being tongue-tied ever again.
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Assertive Communication
Course Outline
Module 1: Introduction to Communication Types of Communication Characteristics of Different Types of Communication
Module 2: Assertive Communication Elements of Assertive Behaviour Difference Between Assertiveness and Aggressiveness Benefits of Being Assertive When Does Assertiveness Not Work? Learning Assertive Behaviour Barriers to Assertive Communication Bringing Assertiveness in the Profession Various Techniques for Conflict Resolution Techniques for Assertive Communication
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
52
Program Code: PD-0M0-1013Number of Topics: 5 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Whether it is getting money, time, cooperation, or commitment, negotiation skills are necessary if you wish to avoid heated arguments and lessen resentments. We all have needs and wants; negotiation helps you resolve the conflicts that arise due to these wants. It helps you to create a compromise that will benefit both parties essentially creating “win-win” situations.
Zobble’s Negotiation Skills will teach you:
Creating DesireAdopting the Correct AttitudeCause of ObjectionsNegotiation stylesGetting agreement
And a wide range of other topics to give you an edge to turn a hesitant “Yes” to a confident one.
Negotiation Skills
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Course Outline
Module 1: Introduction to Negotiation What is negotiation? Why negotiate? Stages of negotiation
Preparation Discussion Clarifying Goals Negotiate for a win-win outcome Agreement Implementing a course of action
Module 2: Before Negotiations Begin Plan and prepare for negotiations Understand any objections raised Identifying the root of the objection Failure to create desire Failure to be perceived as an expert Adopt the correct attitude
Negotiation Skills
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PERSONAL DEVELOPMENT
Course Outline (continued)
Module 3: Guidelines for Successful Negotiations
Negotiating styles Personal power and how to increase it Demonstrate respect Reaffirm your statement Define the problem Collaborate
Module 4: Strategies for Overcoming Objections
Get to it first Silence is golden Thank them Empathise Overcoming common objections Fear of change Timing Need for other input Personal politics
Negotiation Skills
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PERSONAL DEVELOPMENT
Course Outline (continued)
Module 5: Strategies for Getting to Agreement
Positional negotiators Attacking their own position Attacking your ideas Attacking you Using a third party Changing the paradigm Closing stages of negotiation
Module 6: After the negotiation When agreement is reached When no agreement is reached Alternatives Making your agreement last Preparing a personal action plan
Negotiation Skills
56
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PERSONAL DEVELOPMENT
57
Program Code: PD-0M0-1014Number of Topics: 2 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Decision Making
Taking quick decisions shows bold character, taking effective decisions shows foresight, which is a skill good leaders possess. In any workplace, the ability to take good decisions is crucial. Good decisions are guided by context, defined principles, clear objectives, and understanding options.
Zobble’s Decision Making course will teach you:
Components Aiding Decision-MakingLooking/Evaluating AlternativesMaking Tough DecisionsGetting Used to Risk and UncertaintyAnd more
By the end of this course you will learn various methods and gain insights which will enhance your decision making process. So get the decisive edge, and have full faith in your decisions for now on.
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Decision Making
Course Outline
Module 1: Introduction What is decision making? Effective decision making
Module 2: Stages of decision making Listing possible solutions Setting a time scale and deciding responsibility Information gathering Weighing the risks Deciding what is important Weighing up the pros and cons Making the decision
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PERSONAL DEVELOPMENT
60
Program Code: PD-0M0-1015Number of Topics: 6 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Emotional Intelligence
Having trouble keeping unwarranted bursts of anger in check? Count to ten! Do you get this crippling sense of fear when you make mistakes at your office? Remember that “your mistake is not your identity” and tell yourself “I made an honest mistake, I can fix it“. A good understanding of EI (emotional intelligence) is necessary to be more successful, healthier, and happier. Zobble’s Emotional Intelligence course will teach you:
Understanding that Emotions can Incapacitate You Your Emotional Triggers Root-Cause Feeding Unhealthy Emotions Increasing Self-AwarenessPredicting Your Emotional ResponsesSocial AwarenessAnd more
By the end of this detailed course you will be able to manage your own emotions as well as be aware the emotions –and act accordingly– of the people around you.
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Emotional Intelligence
Course Outline
Module 1: Overview of Emotional Intelligence Theories of multiple intelligences Importance of emotions Emotions and the brain
Module 2: Why Emotional Intelligence Matters? Value of optimism Cost-savings from emotional intelligence Emotionally intelligent leaders Emotional intelligence and safer, happier workplaces
Module 3: Self-Awareness Emotional self-awareness Increasing self-awareness Accurate self-assessment What self-assessment involves Forecasting your feelings Self confidence
Module 4: Self-Management Self-control Reflection Reframing Rehearsal
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PERSONAL DEVELOPMENT
Course Outline (continued)
Trustworthiness Conscientiousness Adaptability Achievement Orientation Initiative
Module 5: Social Awareness Empathy Awareness and acknowledgement Sensitivity Organizational awareness Service orientation
Module 6: Social Skills Influence Leadership Developing others Communication Change catalyst Building bonds Teamwork and collaboration
Emotional Intelligence
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Program Code: PD-EM0-1016Number of Topics: 6 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
Stress is inevitable…might as well get used to it, right? Not exactly, your brain is hardwired to set off a rush of hormones the second it feels threatened immediately or in the near future, but constantly being in this heightened state is harmful, the harm is similar to being told to sprint 100 m every day. Just like physical exertion, mental stress is harmful if it occurs persistently beyond your capacity to cope.
Zobble Solutions Private Limited’s Stress Management course intends to teach you just that; to cope with the inevitable stress that comes everyday in your personal and professional life. You will learn to:
Identify Types of StressWarning Signs of Excessive StressMethods for Reducing StressAnd Much More
Also included are further tips for employers and supervisors. Take control of your life. Good Luck!
COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Stress Management
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PERSONAL DEVELOPMENT
Course Outline
Module 1: Introduction Why people experience stress Learning to manage job stress
Module 2: Types and Cause of Stress Process of stress Hierarchy of needsPhysiological needsSafety needsBelonging needsEgo-statusSelf-actualisation Types of organisational stress Personal sources of stress
Module 3: Impacts of Stress Levels of stress Acute stress Episodic acute stress Chronic stress Warning signs of excessive stress at work How you currently cope with stress
Stress Management
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PERSONAL DEVELOPMENT
Course Outline (continued)
Module 4: Self Care Methods for Reducing Stress
Exercise Healthy eating Plan for success Get plenty of sleep Changing your focus Plan for relaxation
Module 5: Further Methods for Reducing Stress
Reducing stress through time management
Improving emotional intelligence to reduce stress
Additional tips for employees Additional tips for employers and
supervisors
Stress Management
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Program Code: PD-EM0-1017Number of Topics: 3 topicsSeat Time: 45 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Innovative Thinking
Edward de Bono has rightly said “Creative thinking is not a talent; it is a skill that can be learnt”.Innovative Thinking is the process of generating new & useful ideas to solve existing problems. It empowers people by adding strength to their natural abilities which improves teamwork, productivity and where appropriate profits.Zobble’s Innovative Thinking course offers many practical methods to stir the gray cells in your brain in the right direction. Here you will learn how to break limitations in one’s thinking, master new techniques that will help create innovative ideas as well as learn how to choose the best idea out of many and develop plans for its presentation and implementation. Developing original ideas isn’t dependent only on one’s ability but, it’s also important to acquire techniques to develop new ideas. Our course will teach you to:Cultivate Creative ThinkingUnderstanding What is Innovative ThinkingMethods like Reverse Brainstorming, Multi-Screen Thinking
And much more, so think creatively, think innovatively…!!
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Innovative Thinking
Course Outline
Module 1: Introduction What is Innovative Thinking?
Module 2: Thinking techniques Mind Mapping Brainstorming Reverse Brainstorming Attribute Listing Assumption Busting Multi-Screen Thinking Role Playing
Module 3: Conclusion Cultivating Innovative Thinking Everyday
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PERSONAL DEVELOPMENT
71
Program Code: PD-0M0-1018Number of Topics: 4 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
PERSONAL DEVELOPMENT
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
6 Thinking Hats
As we know thinking is a mental process which enables us to make sense of, interpret, represent the environment we live in, and to make predictions about that environment.
What is Blue Hat thinking?What is White Hat thinking?What is Red Hat thinking?What is Yellow Hat thinking?What is Green Hat thinking?What is Black Hat thinking?
'6 Thinking Hats' is an important and powerful technique used to look at decisions from a number of important perspectives. This enables you to move outside your habitual thinking style, and helps you to get a more rounded view of a situation.
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6 Thinking Hats
Course Outline
Module 1: Introduction What is parallel thinking? Concept of Six Hats Significance of the Hat Colours General Hat Issues Benefits of Six Thinking Hats Using the Six Hats
Module 2: The Six Hats Blue Hat Thinking White Hat Thinking Red Hat Thinking Yellow Hat Thinking Green Hat Thinking Black Hat Thinking
Module 3: Creative Problem Solving Traditional CPS Common Idea-Finding Methods Six Hats and Problem Solving
Module 4: Check Your Understanding Identify the Type of Hat in Conversations Identify the Responses According to
Different Hats
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Leading Effective Meetings
Leading a meeting effectively doesn’t only involve managing the proceedings, it is a complete procedure that begins from planning. Error at any stage of planning, execution or conclusion of the meeting, will prevent from achieving the desired outcome.
In today’s corporate environment, where major business resolutions and conclusions are achieved in a meeting or brainstorming session, it is highly crucial to pay closer attention to all the stages to meeting, from planning to execution.
Our course on Leading Effective Meetings will teach you to:• Plan the meeting • Execute the meeting effectively• Manage difficult people in the meeting
After this course, you will be able to lead meetings effectively and gain the desired outcome.
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Leading Effective Meetings
Course Outline
Module 1: Course Introduction
Module 2: Pre-meeting preparations Identify purpose and set goals Create an agenda Set sequence of meeting activities Decide meeting time Determine the list of attendees and their
roles Send out the agenda/notify the
attendees Circulate information and details in
advance Arrange meeting room/conference room Make all the necessary arrangements Prepare presentations
Module 3: Points to remember during a meeting Commence on time Beginning the right way Ensure a quorum Move ahead as per the agenda Keep discussion focused Encourage participation
Module 4: Types/nature of difficult situations Losing track Dominant people Arguments Disruptive behaviour from an attendee
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Leading Effective Meetings
Course Outline (continued)
Module 5: Managing differences/Handling conflicts Focus attention on conflicting ideas Define common ground Separate points of disagreement Suggest alternatives Schedule separate meeting if required Stay calm and refer to ground rules
Module 6: Concluding a meeting effectively Help group arrive at a decision Summarize decision Decide the action plan Compare accomplishments with desired outcomes
and identify in case of any unfinished discussion Draft agenda for next meeting(s) Evaluate the meeting
Module 7: Actions to be taken after the meeting Distribute minutes File meeting documents Check for action/follow up
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THE LANGUAGE FACTORY
78
Program Code: LT-EM0-1001Number of Topics: 9 topicsSeat Time: 90 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Zobble Solutions Private Limited is proud to introduce its first language course, Introduction to Japanese!
Right from the busy business professional who is on a long deputation in Japan to anyone with a genuine interest to learn Japanese, this course is designed as a kick start in learning the Japanese language.
To this end, this course on the basics of the Japanese language familiarizes the learner with all the terms, phrases, sentences, and questions that could help him/her communicate effectively in the language.
We have aimed to cover all the various common situations, places, and conversations that is part of using any language. So, the next time a Japanese friend or colleague calls you from Tokyo, you can surprise them by replying in their own language!
Our goal is to give you enough confidence to use the language– which is the best test of how effective this program is.
Introduction to Japanese
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
THE LANGUAGE FACTORY
Course Outline
Module 1: Basic Japanese Terms Greetings & Other Introductory Terms Numbers Days & Months
Module 2: Your Immediate Surroundings Household items Things around town Things around the office
Module 3: Basic Conversations Sentence structure & elements Self introduction Paying compliments
Module 4: Travel & Directions
Module 5: At a Restaurant
Module 6: Visiting the Doctor
Module 7: Shopping
Module 8: Using the Telephone
Module 9: At the Office
Introduction to Japanese
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MANAGEMENT
81
Program Code: MA-0M0-1001Number of Topics: 2 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Manager
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Team Building
Team building is a continuous process that helps workgroups evolve into a cohesive unit. Without it, you would limit yourself and your team. Team members not only share expectations for accomplishing group tasks, but trust and support one another and respect one another's individual differences. Team building takes a group and turns it into a team.
Zobble’s Team Building course will teach you What is Team Building?Why Team Building Essential?Team Building Strategies
After this course your improved team-building skills will help you be able to unite employees around a common goal and generate greater productivity.
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Team Building
Course Outline
Module 1: Introduction Definition of team building Why team building essential
Module 2: Team Building Strategies Clarity of expectations Understand the context of situations Always be committed Encourage your team Clarity in communication Respect your team
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MANAGEMENT
84
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MANAGEMENT
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Coaching
Managers often need to train their team members; either to teach them new skills or to help them do things better. Zobble’s Coaching course illustrates how one can go about coaching someone, the common problems faced, and how to avoid them.
After this course your improved coaching skills will help you be able to help your team members learn new skills and methods of handling their tasks, and thereby generate greater productivity.
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Coaching
Course Outline
Module 1: What is coachingIntroductionScenario
Module 2: Benefits of Coaching
Module 3: Whom to coach and when to coachIdentifying Coaching OpportunitiesListen for signals
Module 4: Traits of an effective coach Roles a coach can playLeadership stylesListening and interpreting accuratelySituational leadership: Blanchard model Evaluate your coaching skills: Worksheet
Module 5: How to CoachCoaching strategies: Directive vs SupportiveUnderstanding perspectiveAsking powerful questionsPlaying to employee strengths
Learn what motivates employees The four development levels Learning styles Identifying correct coaching approach: Skill Will
Matrix
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Coaching
Course Outline (continued)
Module 6: Four steps of the Coaching processPreparation Observe a potential coachee Estimate the probability of improvement Ask the employee to prepare for coaching Discussion of skills and performance Use of communication skills Create atmosphere of trust Identify problems and gaps Agree on gaols Create an action planOngoing dialogue Check your coachee's progress Refine your approach Blend inquiry with advocacyFollow up
Module 7: The GROW Model Importance of a model in coachingWhat is the Grow modelUsing the Grow model Goals Reality Obstacles and Options Will/Way Forward
Module 8: Feedback in coaching
Module 9: How not to coach
2014 | E-Learning Courses Catalogue
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COMPLIANCE
88
Program Code: CO-EM0-1001Seat Time: 25 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Banking Fraud is an incessant problem in today’s world. Even with improved security measures, such scams make their way to newspaper headlines every other day.
One major factor that aids fraudsters is the lack of awareness regarding these frauds. Most people are unsuspecting and do not realise the extent to which con-artists can go to get what they desire. But now, with Zobble Solutions Private Limited’s Fraud Awareness and Prevention course, you can learn about exactly that!
This course demonstrates the typical methods employed by fraudsters to trick people and also advises how to safeguard against such attempts. Be in charge of your accounts and never fall prey to frauds!
Fraud Awareness & Prevention
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COMPLIANCE
Course Outline
Dangers of fraudulent emails. Importance of scanning documents for forgery. Consequences of keeping signed cheques carelessly. Need for proper surveillance at ATMs. Threats arising from improper signature verification.
Fraud Awareness & Prevention
2014 | E-Learning Courses Catalogue
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COMPLIANCE
91
Program Code: CO-EM0-1002Number of Topics: 2 topicsSeat Time: 45 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Preventing Sexual Harassment at Workplace
For an organization to ensure safe and respectfulworking environment, it is very important to
prevent sexual harassment at workplace.
In order to achieve this, an organisation needs to adopt
and enforce a clear sexual harassment policy. Train the
employees to recognize and prevent workplace harassment and discrimination. Also, it is essential
to pass on the awareness throughout the organisation hierarchy.
Our course on Sexual Harassment and Prevention at
workplace will help you make your employees aware
about what all can be considered as sexual harassment
and how they can protest and fight against it by reporting the harassment allegations. It will help
you have a safe and sound, harassment free working environment.
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COMPLIANCE
Course Outline
Module1: Recognise Sexual Harassment What is sexual Harassment? The behaviours that constitute to sexual
harassment The Quick 5 Tool to recognise Sexual
Harassment The complainant and the harasser Effects of Sexual Harassment on an
individual Effects of Sexual Harassment on the
organization
Module 2: Do not tolerate and report the right way
Object Sexual Harassment Report and Address Sexual Harassment Importance of Reporting Role of Internal Complaints Committee Investigation and Redressal process What is Settlement Role of the Witness The responsibility of an employee
Preventing Sexual Harassment at Workplace
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COMPLIANCE
94
Program Code: CO-EM0-1003Number of Topics: 8 topicsSeat Time: 45 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Environment, Health and Safety Awareness
Every one of us is entitled to work in an environment where risks to our health and safety are properly controlled.
Zobble’s Employee Health Safety Awareness course aims to provide you with a basic knowledge of health and safety at your work site. This course will benefit you with the increased knowledge to work safely, as well as assess and deal with unsafe working environments. It also fulfils the organization's legal duty to provide you information, instruction, and training. This course is intended to help you raise awareness in areas such as:
Environmental Hazard ManagementPhysical HazardsEasy Access to the Safety EquipmentsEmergency PreparednessEvacuation Protocols This course will help you to promote interest, increase safety awareness, and gain acceptance of safe work practices. So, what are you waiting for? Prepare your mind to have an attitude to work safely.
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Environment, Health and Safety Awareness
Course Outline
Module 1: Environmental Hazard Management
Air Emissions and Ambient Air Quality Energy Conservation Wastewater and Ambient Water Quality Water Conservation Hazardous Materials Management Waste Management Noise Management Contaminated Land and Remediation Releases to water and land Use of raw materials and natural
resources Energy emitted, heat/radiation/vibration
Module 2: Occupational Health and Safety Physical Hazards Chemical Hazards Biological Hazards Radiological Hazards
Module 3: Personal Protective Equipment (PPE)
Eye Protection Hand Protection Protective Clothing Hearing Protection Foot Protection Fall Protection Easy access to safety equipment
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COMPLIANCE
Course Outline (continued)
Module 4: Health and Safety Transport of Hazardous Materials Hazard Anticipation and Reporting Use of correct equipment Disease Prevention Fire Safety Traffic Safety Electrical Safety
Module 5: Emergency Preparedness and Response
Evacuation protocols and Spill Response Evacuation Maps Signage (Hazards and Emergencies) First Aid Kits Fire Extinguisher Power outage procedures Incident reporting
Module 6: Laboratory Safety Precautions and best practices Lab Optimization and Design Process Working Alone Phones in Labs Unattended Operations Access to Laboratories (Visitors,
Children, pets)
Environment, Health and Safety Awareness
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COMPLIANCE
Course Outline (continued)
Module 7: Transport And Storage Chemical Labeling
Non-Original Containers Labeling Requirements
Transporting Chemicals Precautionary Measures Vehicular Transport
Module 8: Ergonomics Workspace design as per natural
orientation Keep critical controls and field instruments
within eyesight Place labels horizontally to make them
easier to read Best practices for sitting and manual
handling
Environment, Health and Safety Awareness
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COMPLIANCE
99
Program Code: CO-EM0-1004Number of Topics: 16 topicsSeat Time: 50 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Information Security Awareness
‘Information Security’ is the practice of protecting information from unauthorized access, use, distribution, and destruction. Awareness about information security is a necessity for any business to flourish and profit. With softwares regularly evolving, upgrading alone is no guaranteed safeguard against data theft.
Loss of your precious data whether your clientele list or personal information can result from your ignorance… just like you would be cautious of evil looking salesmen knocking at your door the same caution needs to apply to your digital data. Zobble Solutions Private Limited’s Information Security Awareness modules do just that, our detailed and intensive lessons cover:
Malware Net Use protocols for PC and MobilesCreating Backups Email SecurityAccess Control to Tech Assets Social Media
As well as lessons to protect your data in the real world from prying eyes and shoulder surfing.
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Information Security Awareness
Course Outline
Module 1: Introduction to Information SecurityImportance of informationTypes of informationImportance of user training and awarenessRole of employees in information securityResponsibilities of employees towards information security
Module 2: Access ControlImportance of Access ControlAccess rights and physical access controlPiggybacking and TailgatingVisitor Escorts
Module 3: PasswordTips for setting a strong passwordDo’s and Don’ts for keeping passwords secureSome disagreeable practices
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Information Security Awareness
Course Outline (continued)
Module 4: Clear Desk Policy The right and wrong actions regarding
Clear Desk Policy The consequences of not following Clear
Desk Policy Theft of data and information Risks of not following Clear Desk Policy Consequences of non-compliance to the
Clear Desk Policy
Module 5: Clear Screen Policy Clear Screen Policy- Right actions &
wrong actions Consequence of not abiding the 'Clear
Screen Policy' Risks associated with not following the
Clear Screen Policy Consequences of non-compliance to the
Clear Screen Policy
Module 6: Secure Disposal Consequences of not disposing securely Correct procedure for disposal Disposing of Paper Information Disposing of Electronic Information Disposal of Software or Hardware Assets
by authorized personnel only
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COMPLIANCE
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Information Security Awareness
Course Outline (continued)
Module 7: Social Engineering Social engineering fraud Types of Social Engineering Social Engineering- Do’s and Don’ts Social Engineering awareness
Module 8: Shoulder Surfing and Eavesdropping
The evils of Shoulder Surfing Where Shoulder Surfing can occur How eavesdropping can occur Guidelines for preventing Shoulder
Surfing
Module 9: Internet Usage Results of internet misuse Guidelines for internet usage Guidelines for sharing information via
internet Internet usage policy for download and
upload Safe usage of internet on mobile phones
Module 10: IT/Company Assets Threat to IT assets Usage of handheld devices Loss Prevention Guidelines Guidelines for loss or theft of laptops
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Information Security Awareness
Course Outline (continued)
Module 11: Piracy and Copyright Intellectual Property Rights and
Copyright Piracy Objectionable material that should not
be accessed
Module 12: Email Security Phishing Scams Chain mails Usage of email communication Email etiquette Rules for usage of official email Ensuring email security
Module 13: Social Media Consequences of posting personal or
confidential information How do social media crimes occur How to use social media safely
Module 14: Mobile Phone Usage and protecting portables
Importance of information security via mobile phones
Safe usage of internet on Mobile- Dos and Don'ts
Bluetooth related security Mobile wireless networks (Wi-Fi)
2014 | E-Learning Courses Catalogue
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Information Security Awareness
Course Outline (continued)
Suggestions for protecting portables Password protecting the mobile phones Importance of back-ups
Module 15: Malware What is a Malware Types of malware Prevention of malware How malware spreads and affects the system Steps to be taken when the system is infected by Malware Defense against virus infection
Module 16: Incident Reporting What is an incident Your responsibility of reporting incidents How to report and whom to report to
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FINANCE
106
Program Code: FI-EM0-1001Number of Topics: 3 topicsSeat Time: 25 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
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FINANCE
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Commodities
Commodities are raw substances—the coffee beans in your coffee, the gold in your ornaments, the food you consume, or the petrol in your car. Commodities are always in demand, they power the world’s economy and also our basic needs i.e. food, clothing, and shelter making them a good investment for investors. Are you curious to know more? Zobble’s Commodities course explains:
Characteristics of Commodities Types of Commodities Difference between Fungibility & Liquidity
And much more, so if you are an investor looking to know more about commodities and their importance before you invest in them, then our course will help you.
2014 | E-Learning Courses Catalogue
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Commodities
Course Outline
Module 1: Introduction What is a commodity
Module 2: Characteristics Features of a commodity Fungibility Derivatives Economic Costs Tradability Deliverability Liquidity
Module 3: Types of commodity Soft commodity Hard commodity List of traded commodity
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
FINANCE
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Program Code: FI-EM0-1002Seat Time: 20 minutesTreatment: Level: 3, Scenario
basedAudience: Executives/Manager
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FINANCE
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Insurance is a great way of combating or managing risks that you face in life.
However, a lot of people are unaware or misinformed about the benefits of insurance. Zobble Solutions Private Limited’s Basics of Insurance course is here to teach the need for insurance and how insurance evolved!
This course explains the concept of risk and how insurance can help to mitigate them. This is done through an illustrated example.
Basics of Insurance
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
FINANCE
Course Outline
Evolution of insurance Importance of insurance Basic concepts of insurance
Basics of Insurance
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
ENVIRONMENT HEALTH & SAFETY (EHS)
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Program Code: EHS-EM0-1001Number of Topics: 3 topicsSeat Time: 60 minutesTreatment: Level: 2, Scenario
basedAudience: Executives/Manager
2014 | E-Learning Courses Catalogue
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COURSE FEATURESContentContent
TechnologyTechnology
Branding / Branding / CustomizationCustomization
Available on requestAvailable on request
Ergonomics
Improvement in technology has led to an easier lifestyle in which we do irregular and limited physical activity. This kind of lifestyle is riskier for our health. A sedentary lifestyle can contribute to or be a risk factor for chronic diseases like diabetes, obesity, high blood pressure, depression, cardiovascular diseases, anxiety, and much more.If your job demands more than 5 hours of sitting, you need to ensure that your work environment is comfortable for you i.e. the chair, the work station, lighting etc.
Zobble’s course on Ergonomics guides you to maintain your health at your workplace and helps reduce absenteeism. This course will teach you:Quick stretching techniques to use at your deskPreventing MSD (Musculoskeletal Disorders)Quick tips on positioning your workstation
By the end of this course you will leave your worries about backache, behind. So be ready to have an ergonomic session!
2014 | E-Learning Courses Catalogue
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Ergonomics
Course Outline
Module 1: Overview Importance of Health and Safety for Employees
Module 2: Ergonomics at the Workplace Introduction to Workplace Ergonomics Factors Affecting Workstation Ergonomics
Identifying Risk Factors Implementing Workstation Ergonomics
Organizational Ergonomics Cognitive Ergonomics Environmental Ergonomics
Module 3: Musculoskeletal Disorders (MSDs) Introduction Types of MSDs Taking Preventive Steps
2014 | E-Learning Courses Catalogue
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
Should you need more information about our services and offerings, don’t hesitate to contact us at...
Zobble Solutions Pvt. Ltd.301, Almar Arcade, Fr. Justin D’Souza Rd.,Orlem, Malad(W), Mumbai – 400 064, India
Phone: +91 22 30504215Mobile: +91 9769978844 / +91 9987317744Web: www.withopenminds.comE-mail: [email protected]
115
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Version 15 | 14 January, 2014