oct workshop by lmg - process mapping and process improvement [oct 10, 2013]

To Register, Email: [email protected]; Call: +92-21-35883965

PROGRAM OVERVIEW Process Mapping can be an extremely powerful diagnostic tool. In this workshop, you will learn how to find process improvement opportunities in your organization. You will learn which improvement techniques to use for a variety of situations, and practice these techniques on your own real-world processes. PROGRAM OBJECTIVES By the end of this course you will be able to: • Construct and practice a variety of process maps • Create strategies for overcoming barriers to process improvement • Spot problems by delving into the details of tasks and procedures • Prioritize and repair broken processes • Turn staff frustration into ideas to improve processes, people and systems • Design and lead processes that are exceptionally fast, cost-effective, and that produce high

quality results • Demonstrate cost savings and ROI opportunities to senior management • Facilitate the mindset that will launch your organization to the next level of performance PROGRAM FACULTY Dr. Farrukh Kidwai is a senior executive and seasoned consultant and trainer, with over 20 years of international experience in Hospitals, Banking, Insurance, Human Resource and Manufacturing in multinational companies in U.S.A., Kingdom of Saudi Arabia and United Arab Emirates. His diverse career gave him extensive knowledge and expertise in initiating and implementing Value Stream Management, Capacity Analysis, Business Process Re-engineering, 5S, Eight Wastes, Six Sigma, Human Resource Best Practices, Performance Measurement, Key Performance Indicators and Customer Satisfaction Index. As a trainer and consultant, he enjoys excellent listening, mentoring, coaching and communicating skills with direct and collaborative leadership style to promote outstanding performance through inspiring shared vision, self-motivation and enhancing processes.

Process Mapping and Process Improvement Oct 10, 2013 | PKR.15,000/- | Marriott Hotel, Karachi | Dr. Farrukh Kidwai

To Register, Email: [email protected]; Call: +92-21-35883965

PROGRAM OUTLINE • Understanding suppliers and customers • How to identify a broken process, selecting a process for redesign • Process mapping: information captured in a process map, using flow chart symbols, types of

process maps • Constructing a functional-activity flow chart: reducing staff frustrations, eliminating duplication,

bottlenecks and bureaucracy, using information technology • Process metrics: gathering cycle time, process time and wait time data, using Activity Based

Costing, calculating the cost of quality • Design principles: work and information flow, job design, clean sheet redesign • Implementing process improvement: process redesign methodology, implementation options,

overcoming common obstacles • Managing the process team • Special feature: You will practice the tools you are learning on your own process issues, and

leave with an action plan to establish an environment of ongoing process improvement in your organization.

PARTICIPANT MIX This workshop is designed for those who want hands-on experience in process mapping and improvement, such as process improvement teams or task forces, department heads, quality and operations professionals, managers and supervisors PROGRAM INVESTMENT Program fee per participant is PKR 15,000/- Avail 10% discount on registering 2 or more delegates from same organization The program fee covers tuition, program manual, simulations, certificate of participation, lunch, refreshment and business networking. Payment is due before program commencement. Cancellation policies are outlined in the information provided to applicants upon admission. CONNECT WITH US For more information, please contact us at: Learning Minds Group 35-C, 2nd Floor, Defence Phase II, Commercial Area A, Karachi Pakistan

Email: [email protected] Phone: +92-21-111-111-LMG Website: www.learningmindsgroup.com Facebook: https://www.facebook.com/learningminds LinkedIn: www.linkedin.com/company/learning-minds-group-lmg-

Process Mapping and Process Improvement