ocse software changes...2021/02/01 · ocse software changes release 21-01 – minor february 2021...

OCSE O&M and Continuous Improvements

OCSE Software Changes Release 21-01 – Minor

February 2021

Release Specifications Version 1.0

Administration for Children and Families Office of Child Support Enforcement

330 C Street SW, 5th Floor Washington, DC 20201

This document was prepared for the United States Department of Health and Human Services, Office of Child Support Enforcement under Contract Number HHSN316201200034W by Leidos Innovations Corporation. The work was authorized in compliance with the following specific prime task order:

Delivery Order Number: C-34668-O Delivery Order Title: OCSE Software Changes Document Date: February 1, 2021 Document Number: C2-MT100126.36.05

OCSE O&M and Continuous Improvements Release Specifications OCSE Software Changes Version 1.0

Table of Contents i February 2021

Table of Contents

1 Add Technical CSENet Contact Address Type to the IRG ........................... 1-1

1.1 Summary of Changes ........................................................................................ 1-1 1.2 Background ....................................................................................................... 1-1 1.3 Description of Changes ..................................................................................... 1-1 1.4 Impact on States ................................................................................................ 1-1 1.5 State Testing ..................................................................................................... 1-1 1.6 Page Enhancements ......................................................................................... 1-2 1.7 Release Date ..................................................................................................... 1-2 1.8 Contact Information ........................................................................................... 1-2

2 Update EDE to Save the County Codes the User Selects ............................ 2-1


3 Update e-IWO Record Layout and PDF IWO Form to Support OMB Renewal ............................................................................................................ 3-1


4 Add Ability to Search for Documents by Case ID in EDE ............................ 4-1



Table of Contents ii February 2021

5 Update EDE to Allow Users to Remove an Unsolicited Document Selected in Error ............................................................................................................. 5-1


6 Update IRG CSENet Address Download to Include New Address for Technical CSENet Contact.............................................................................. 6-1


7 Update EDE to Provide Option to Use Email Address and Contact Information from State User Profile ............................................................... 7-1


8 Provide Option to Use Email Address from State User Profile for Locate and DOD Entitlement Applications ................................................................ 8-1

8.1 Summary of Changes ........................................................................................ 8-1 8.2 Background ....................................................................................................... 8-1 8.3 Description of Changes ..................................................................................... 8-1 8.4 Impact on States ................................................................................................ 8-1 8.5 State Testing ..................................................................................................... 8-1 8.6 Release Date ..................................................................................................... 8-2 8.7 Contact Information ........................................................................................... 8-2

9 Remove Applications from the State Profile Maintenance Application Drop-Down Menu ...................................................................................................... 9-1

9.1 Summary of Changes ........................................................................................ 9-1


Table of Contents iii February 2021

9.2 Background ....................................................................................................... 9-1 9.3 Description of Changes ..................................................................................... 9-1 9.4 Impact on States ................................................................................................ 9-1 9.5 State Testing ..................................................................................................... 9-1 9.6 Page Enhancements ......................................................................................... 9-2 9.7 Release Date ..................................................................................................... 9-2 9.8 Contact Information ........................................................................................... 9-2

10 Create a Monthly Report of Users Who Have Not Accessed the Portal in a Year ................................................................................................................. 10-1

10.1 Summary of Changes ...................................................................................... 10-1 10.2 Background ..................................................................................................... 10-1 10.3 Description of Changes ................................................................................... 10-1 10.4 Impact on States .............................................................................................. 10-1 10.5 State Testing ................................................................................................... 10-1 10.6 New Report...................................................................................................... 10-2 10.7 Release Date ................................................................................................... 10-2 10.8 Contact Information ......................................................................................... 10-2

A Chart D-3 – e-IWO Record Layout, Version 4 ............................................... A-1

List of Figures

Figure 1-1: Example Edit Contact Page with New Address Type for Maryland ............ 1-2 Figure 2-1: Respond to Requests Page with Saved County Codes ............................. 2-2 Figure 4-1: Example Respond to Requests Page ........................................................ 4-2 Figure 4-2: Example View Unsolicited Documents Sent Page ..................................... 4-3 Figure 4-3: Example Download Unsolicited Documents Page ..................................... 4-4 Figure 5-1: Example Upload Unsolicited Documents Page with Delete Buttons .......... 5-2 Figure 6-1: Example IRG CSENet Address Download File for Maryland ..................... 6-1 Figure 7-1: Example Request Documents Page .......................................................... 7-2 Figure 7-2: Example Upload Unsolicited Documents Page .......................................... 7-3 Figure 9-1: Example State Profile Maintenance Page – Add Contact Section for

Maryland ............................................................................................................ 9-2 Figure 10-1: Example State Users with No Portal Activity in 365 Days Report .......... 10-2


Part 1: Add Technical CSENet Contact Address Type to the IRG 1-1 February 2021

1 Add Technical CSENet Contact Address Type to the IRG

1.1 Summary of Changes

We enhanced the Intergovernmental Reference Guide (IRG) application to include the new TCC (Technical CSENet Contact) address type for state contacts.

1.2 Background

All CSENet state contacts were managed by OCSE. Based on OCSE’s suggestion and feedback from states, we added this new address type in the IRG to allow states to manage their CSENet contacts.

1.3 Description of Changes

With this enhancement, state IRG administrators can manage their own CSENet contacts with the new TCC address type.

1.4 Impact on States

States must make changes to their system only if they use an automated process to download this data into their system.

1.5 State Testing

This enhancement went into production in November 2020.


Part 1: Add Technical CSENet Contact Address Type to the IRG 1-2 February 2021

1.6 Page Enhancements

Figure 1-1 shows an example Contact tab on the IRG Edit Contact page with the new Technical CSENet Contact address type for Maryland.

Figure 1-1: Example Edit Contact Page with New Address Type for Maryland

1.7 Release Date

November 2020.

1.8 Contact Information

If you have questions about these changes, contact the IRG Help Desk at [email protected].

mailto:[email protected]


Part 2: Update EDE to Save the County Codes the User Selects 2-1 February 2021

2 Update EDE to Save the County Codes the User Selects


We enhanced the Electronic Document Exchange (EDE) application to save the county codes a user selected in an earlier session. The user can change the saved county codes.

2.2 Background

This enhancement is in response to feedback from states. The county codes users selected in their last EDE session were not saved, which required them to reselect these codes each time they accessed a document in EDE.


With this enhancement, EDE saves the county codes the user selected the last time they did any of the following:

• Viewed responses received from other states on the View Response page • Responded to document requests received on the Respond to Request page • Viewed unsolicited documents sent to other states on the View Unsolicited Documents Sent

page • Downloaded unsolicited documents received from other states on the Download Unsolicited

Documents page • Accessed reports on the Reports page

Users can change the saved codes when they access the pages noted above; EDE saves these for the users’ next EDE session.


States do not need to change their systems to take advantage of this enhancement.

2.5 State Testing

This enhancement went into production in November 2020.


Part 2: Update EDE to Save the County Codes the User Selects 2-2 February 2021


Figure 2-1 shows an example EDE Respond to Requests page with the user’s Responding Counties saved.

Figure 2-1: Respond to Requests Page with Saved County Codes

2.7 Release Date

November 2020.


If you have questions about these changes, contact the Technical Support team at [email protected].



Part 3: Update e-IWO Record Layout and PDF IWO Form to Support OMB Renewal 3-1 February 2021

3 Update e-IWO Record Layout and PDF IWO Form to Support OMB Renewal


We enhanced the Electronic Income Withholding Order (e-IWO) application to conform with the updated Income Withholding for Support Order (IWO) form, which was recently approved by the Office of Management and Budget (OMB). The expiration date for the updated form is September 30, 2023.

The e-IWO application will accept the record layout used by states before the form’s renewal and the revised record layout until September 30, 2021. The updated record layout, which supports the instruction changes for the revised form, can be submitted using the revised record layout specifications at any time.

3.2 Background

The IWO form and its instructions were updated, and OMB assigned a new expiration date. For details, refer to AT-20-13, “2020 Revisions to the IWO Form and Instructions.”


The e-IWO record specifications must be consistent with the approved IWO form and its instructions. The revised form and instructions were provided to the state agencies with Action Transmittal AT-20-13. The primary changes to the paper form include the following:

• The effective date changed from a calendar date to a text entry. This clarified that IWOs are effective on the date of mailing, receipt, or service to the employer.

• The Remittance Information has a new textbox for payments in interstate cases. • Required advice to employers was simplified and combined; some of this was moved from

Additional Information to Remittance Information. • One link to the Child Support Portal in Additional Information was moved to Lump Sum

Payments; a link was added to Notice of Employment Termination or Income Status.

The e-IWO record layout changes were limited to redefining the Implementation Withholding Start Date to the Implementation Withholding Start Instruction. The system will accept the proper phrase in this field. When the phrase instead of a date is provided, the e-IWO process will provide the revised form format to the e-IWO employers.


This enhancement will require states to make coding changes for the revised e-IWO record layout to continue using e-IWO after September 30, 2021. We encourage states to coordinate their e-IWO interface changes with their implementation of the revised form.

https://www.acf.hhs.gov/css/policy-guidance/2020-revisions-iwo-form-and-instructions


Part 3: Update e-IWO Record Layout and PDF IWO Form to Support OMB Renewal 3-2 February 2021

This enhancement will have the following impact on states:

• States must rely on their state statute to select the correct instruction phrase for the instruction to the employer on the e-IWO implementation date on the paper IWOs and the e-IWO record layout. The states’ e-IWO interface must be changed to insert the correct phrase on the e-IWO.

• States must verify that their system is not providing the allowed phrase in e-IWOs for termination of IWOs. The revised wording and instructions do not support using this field for the termination orders.

3.5 State Testing

States are encouraged to coordinate with the e-IWO team to test their changes to support the e-IWO record layout change.

The state must coordinate with the e-IWO team to make sure an active test connection is established. Each state must email their testing schedule to the e-IWO team. If an active test connection is not available, the e-IWO team will work with the state to establish a connection to its designated test directory. Test files submitted will be processed through the e-IWO consistency edit process. Accepted records will not be forwarded to participating employers.


Chart D-3 of the e-IWO Detail Record was updated to reflect the changes described. For more details on these changes, refer to the Income Withholding Order Start Instruction positions 662–669. Although other formatting and minor wording changes appear in the record layout for clarification, they did not change the e-IWO consistency editing or processing.

To review Chart D-3, see Appendix A, “Chart D-3 – e-IWO Record Layout, Version 4.”

3.7 Release Date

November 2020.


If you have questions about these changes, contact the e-IWO team at [email protected].



Part 4: Add Ability to Search for Documents by Case ID in EDE 4-1 February 2021

4 Add Ability to Search for Documents by Case ID in EDE


We enhanced the EDE application to allow users to search requests and unsolicited documents by case ID.

4.2 Background

States wanted users to be able to search by state case ID to quickly find the following:

• Specific requests they need to respond to • Unsolicited documents sent or received

EDE added new case ID search criteria fields on the Respond to Requests, View Unsolicited Document Sent, and Download Unsolicited Documents pages to provide this ability.


We enhanced the EDE application to allow users to search the following by case ID:

• Requests received by the responding state case ID on the Respond to Requests page. Figure 4-1 shows the new field.

• Unsolicited documents sent to other states by the providing state case ID and the receiving state case ID on the View Unsolicited Document Sent page. Figure 4-2 shows the new fields.

• Unsolicited documents received by the state by the providing state case ID and receiving state case ID on the Download Unsolicited Documents page. Figure 4-3 shows the new fields.


States do not need to change their systems to take advantage of this enhancement.

4.5 State Testing

This enhancement went into production in December 2020.




Figure 4-1 shows an example Respond to Requests page with the new Responding State Case ID search field.

Figure 4-1: Example Respond to Requests Page



Figure 4-2 shows an example View Unsolicited Documents Sent page with the new Providing State Case ID and Receiving State Case ID fields.

Figure 4-2: Example View Unsolicited Documents Sent Page



Figure 4-3 shows an example Download Unsolicited Documents page with the new Providing State Case ID and Receiving State Case ID search fields.

Figure 4-3: Example Download Unsolicited Documents Page

4.7 Release Date

December 2020.





Part 5: Update EDE to Allow Users to Remove an Unsolicited Document Selected in Error 5-1 February 2021

5 Update EDE to Allow Users to Remove an Unsolicited Document Selected in Error


We enhanced the EDE application to allow users to remove an unsolicited document they selected to upload by mistake on the Select Documents to Provide page.

5.2 Background

This enhancement is in response to suggestions received from states and OCSE. To send one or more unsolicited documents to other states, users select the unsolicited documents for uploading on the Upload Unsolicited Documents page. If a user selected an unsolicited document to upload in error, they had to select the Previous button. Returning to the previous page meant the user had to start over and select all the documents to upload again.

This enhancement allows users to stay on the Select Documents to Provide page, remove a document they selected by mistake from the Upload Documents list, and continue adding unsolicited documents to upload without leaving the page.


This enhancement added the Action column with a Delete button for every row in the Upload Documents table. When a user realizes they selected a document to upload by mistake, they select the Delete button in that document’s row, and the document is deleted from the Upload Documents table. The user can continue to select more documents to upload.


States will not need to change their systems to take advantage of this enhancement.

5.5 State Testing



Part 5: Update EDE to Allow Users to Remove an Unsolicited Document Selected in Error 5-2 February 2021


Figure 5-1 shows the Select Documents to Provide page with the new Action column and Delete buttons in the Upload Documents list.

Figure 5-1: Example Upload Unsolicited Documents Page with Delete Buttons

5.7 Release Date

December 2020.





Part 6: Update IRG CSENet Address Download to Include New Address for Technical CSENet Contact 6-1 February 2021

6 Update IRG CSENet Address Download to Include New Address for Technical CSENet Contact


We are enhancing the IRG CSENet address download file in the IRG application to include the new TCC address type.

6.2 Background

This enhancement supports the enhancement “Add Technical CSENet Contact Address Type to the IRG” on page 1-1.


The IRG CSENet address download file was updated to include the new TCC address type.


To process this new address type, states must have made changes before they received the download file with this new address type on January 1, 2021. FPLS e-Flash # 20-19, dated November 3, 2020, describes this IRG change.

6.5 State Testing



Figure 6-1 shows an example entry from the IRG CSENet address download file for the TCC address type for Maryland.

Figure 6-1: Example IRG CSENet Address Download File for Maryland

6.7 Release Date

December 2020.


If you have questions about these changes, contact the IRG Help Desk at [email protected].



Part 7: Provide Option to Use Email Address and Contact Information from State User Profile 7-1 February 2021

7 Update EDE to Provide Option to Use Email Address and Contact Information from State User Profile


We will enhance the EDE application to insert the email address and other contact information from users’ User Profile on the Request Documents and Upload Unsolicited Documents pages.

7.2 Background

This enhancement is in response to feedback from states and OCSE. Every time users submit a request for a document or want to upload an unsolicited document to share with another state, they must enter their email address and contact information. This information is in their User Profile.

EDE will insert these details from their User Profile. This will save users time because they will not have to enter the same information repeatedly.


With this enhancement, EDE will insert the following information automatically from their User Profile into the following fields:

• Email field on the Request Documents page; Figure 7-1 shows this page. • First Name, Last Name, Phone, Phone Ext (a new field), and Email fields in the Contact

Information section on the Upload Unsolicited Documents page; Figure 7-2 shows this page.

Users can remove or change this inserted information. For example, if a user’s User Profile has a group mailbox, they can change it to their direct email address in the Contact Information section before submitting the Upload Unsolicited Documents page.

If a user chooses to update or remove the inserted information, the change will not affect the information on their User Profile.



7.5 State Testing

This enhancement went into production in February 2021.




Figure 7-1 shows an example Request Documents page with inserted information from a user’s User Profile in the Email field (outlined in red dotted lines).

Figure 7-1: Example Request Documents Page



Figure 7-2 shows the new Phone Ext field (outlined in solid red lines) and inserted information from a user’s User Profile in the First Name, Last Name, Phone, Phone Ext, and Email fields (outlined in dotted red lines) on the Upload Unsolicited Documents page.

Figure 7-2: Example Upload Unsolicited Documents Page

7.7 Release Date

February 2021.





Part 8: Provide Option to Use Email Address from State User Profile for Locate and DOD Entitlement Applications 8-1 February 2021

8 Provide Option to Use Email Address from State User Profile for Locate and DOD Entitlement Applications


We enhanced the Locate and DoD Entitlement applications to insert the email address from the user’s User Profile as the submitter’s email address when they submit requests for responses.

8.2 Background

This enhancement is in response to feedback received from states and a suggestion from OCSE. Every time users submit a request for a Locate response in the Locate application or DoD response data in the DoD Entitlement application, they must enter their email address. This information is in their User Profile.

Locate and DoD Entitlement will insert these details from the user’s User Profile. This will save users time because they will not need to enter the same information repeatedly when submitting multiple requests.


With this enhancement, Locate and DoD Entitlement will insert the specified information automatically from the user’s User Profile as described below:

• In the Locate application, in the Submitter’s Email Address field on the IV-D Participant Search and Other Person Search pages

• In the DoD Entitlement application, in the Submitter’s Email Address field on the Active Military/Reservist Participant in IV-D Case Search page

Users can remove or change this inserted information. For example, if a user’s User Profile has one email address, they can change this email address on the pages noted above.

If a user chooses to update or remove the inserted information, the change will not affect the information in their User Profile.


States will not have to change their systems to take advantage of this enhancement.

8.5 State Testing

This enhancement went into production in February 2021.


Part 8: Provide Option to Use Email Address from State User Profile for Locate and DOD Entitlement Applications 8-2 February 2021

8.6 Release Date

February 2021.





Part 9: Remove Applications from the State Profile Maintenance Application Drop-Down Menu 9-1 February 2021

9 Remove Applications from the State Profile Maintenance Application Drop-Down Menu


We enhanced the State Profile Administration application by removing applications other than Query Interstate Cases for Kids (QUICK) and Passport Denial from the drop-down menu of applications.

9.2 Background

In December 2020, we released the State Profile Administration application, which allows states to manage their information for QUICK and Passport Denial. Contact information for the other applications listed in the drop-down menu has no business value and may be confusing for state managers. The other applications will be removed from the drop-down menu.

As other applications are available for state contact management, we will add the ability for State Profile Administrators to manage their state contacts for those applications.


States can manage contact information for QUICK and Passport Denial. These are the only programs that have state contact information used in business functions now. We removed the other Portal applications from the drop-down menu to simplify the selection process.

On the State Profile Maintenance Contacts page, the Profile Type field defaults to Contact, and the user’s state is selected. States will be responsible for adding, editing, and deleting state contact information for their states. Figure 9-1 shows this page.



9.5 State Testing

No testing is required.


Part 9: Remove Applications from the State Profile Maintenance Application Drop-Down Menu 9-2 February 2021


Figure 9-1 shows an example of the Add Contact section on the State Profile Administration application’s State Profile Maintenance page for Maryland.

Figure 9-1: Example State Profile Maintenance Page – Add Contact Section for Maryland

9.7 Release Date

February 2021.


If you have questions about these changes, contact the Portal Help Desk at [email protected] or 800-258-2736.



Part 10: Create a Monthly Report of Users Who Have Not Accessed the Portal in a Year 10-1 February 2021

10 Create a Monthly Report of Users Who Have Not Accessed the Portal in a Year


We will enhance Portal reporting to create a list of users who have not accessed the Portal in a year or more. This new State Users with No Portal Activity in 365 Days report will be delivered monthly to states with the Portal Audit report.

10.2 Background

This enhancement will allow states to review the users who have not accessed the Portal in at least one year and consider deactivating them.


Each user must create a profile to use the Portal. Every time the user accesses the Portal, this information is recorded on the Portal.

The enhancement will create a report listing all the state’s users who have not accessed the Portal in more than 365 days.

This report will have the following fields:

• User ID • Last Activity Date • Last Name • First Name • Email Address • Phone Number • Phone Ext

This report will provide information that allows states to manage user access to the Portal more effectively and securely. The report will be provided in .csv and .xlsx formats.



10.5 State Testing

No testing is required.


Part 10: Create a Monthly Report of Users Who Have Not Accessed the Portal in a Year 10-2 February 2021

10.6 New Report

Figure 10-1 shows an example State Users with No Portal Activity in 365 Days report.

Figure 10-1: Example State Users with No Portal Activity in 365 Days Report

If no state users meet the criteria for inclusion in this report, we will return a blank report to these states.

10.7 Release Date

March 2021.


If you have questions about these changes, contact the Portal Help Desk at [email protected] or 800-258-2736.


OCSE O&M and Continuous Improvements Release Specifications OCSE Software Changes Version 1.0 OMB Expiration Date: 09/30/2023

Appendix A: Chart D-3 – e-IWO Record Layout, Version 4 A-1 February 2021

A Chart D-3 – e-IWO Record Layout, Version 4

Element Name Definition Location Length Type Req./ Opt. Data Element Rules

Form X-Ref

Document Code Code indicating the primary e-IWO record follows

1–3 3 A/N R Value must be DTL. N/A

Filler For future use 4–6 3 A/N O For future use. N/A Document Action Code

Code indicating the type of IWO document

7–9 3 A/N R Valid values: • AMD – Amended: any change for the

submitted case number/identifier by the submitting state, except termination to the original order.

• LUM – Lump Sum: sent when a state, tribe, or territory is made aware that a lump sum payment will be made, and it is requesting a deduction be made from this lump sum.

• ORG – Original: new order for the submitted case number/identifier by the submitting state.

• TRM – Termination: closure of an order; stoppage of wage withholding for the submitted case number/identifier by the submitting state.

1a 1b 1c 1d

Document Date Date the record was generated

10–17 8 A/N R Must be a valid date in CCYYMMDD format.

1e




Form X-Ref

Issuing State-Tribe-Territory Name

The name of the jurisdiction (state, tribe, territory, etc.) issuing the document

18–52 35 A/N R State, tribe, or territory full name. The first character cannot be a space.

1g

Issuing Jurisdiction Name

Name of the county, city, district, or tribe issuing the document

53–87 35 A/N O If entered, must be a full name. 1i

Case ID Value assigned by a state to uniquely identify each IV-D case in the state

88–102 15 A/N R • In a state IV-D case, as defined at 45 Code of Federal Regulations (CFR) 305.1, the identifier reported to the Federal Case Registry (FCR).

• No leading spaces, back slashes (\), or asterisks (*).

1l

Employer Name Name of employer/withholder the withholding order is being sent to

103–159 57 A/N R First character must be a letter or a number.

2a

Employer Address Line 1 Text

Line 1 of employer/withholder’s address


2b

Employer Address Line 2 Text

Line 2 of employer/withholder’s address

185–209 25 A/N O First character must be a letter or a number.

2b

Employer Address City Name

Employer/withholder’s city name


2b




Form X-Ref

Employer Address State Code

Employer/withholder’s state code

232–233 2 A R Valid alphabetic, two-character state or territory code.

2b

Employer Address ZIP Code

Employer/withholder’s ZIP code

234–238 5 N R Follows Length and Type instructions. 2b

Employer Address Ext ZIP Code

Employer/withholder’s extension ZIP code

239–242 4 A/N O Follows Length and Type instructions. 2b

EIN Text Employer/withholder’s FEIN

243–251 9 N R • Must contain the Federal Employer Identification Number (FEIN) of an employer participating in the e-IWO system.

• This FEIN must match the FEIN in the batch header.

2c

Employee Last Name

Obligor’s last name 252–271 20 A/N R • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are

periods (.), hyphens (-), apostrophes (’), and embedded spaces.

3a

Employee First Name

Obligor’s first name 272–286 15 A/N R • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are

periods, hyphens, apostrophes, and embedded spaces.

3a




Form X-Ref

Employee Middle Name

Obligor’s middle name or initial

287–301 15 A/N O • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are


3a

Employee Suffix Obligor’s name suffix 302–305 4 A/N O Follows Length and Type instructions. 3a Employee SSN Obligor’s Social Security

number 306–314 9 N R Follows Length and Type instructions. 3b

Employee Birth Date

Obligor’s date of birth 315–322 8 A/N O • Valid date in CCYYMMDD format. • If unknown, fill with spaces.

3c

Obligee Last Name

Obligee’s last name 323–379 57 A/N R • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are


3d

Obligee First Name

Obligee’s first name 380–394 15 A/N R • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are


3d

Obligee Middle Name

Obligee’s middle name or initial



3d




Form X-Ref

Obligee Name Suffix

Obligee’s name suffix 410–413 4 A/N O Follows Length and Type instructions. 3d

Issuing Tribunal Name

Name of the state, tribe, or territory that issued the support or withholding order

414–448 35 A/N R Must contain the full name. 4

Support Current Child Amount

Dollar amount to be withheld for payment of current child support

449–459 11 N R • Decimal is assumed. • Unsigned. • No rounding. • Right justified. • Zero fill to left. • Zero fill if N/A.

5a

Support Current Child Frequency Code

Interval the current support amount is required to be paid

460 1 A/N CR • If a dollar amount other than zero is in the Support Current Child Amount field (positions 449–459), this field is required.

• Valid values: − A – Annually − B – Biweekly − M – Monthly − Q – Quarterly − S – Semimonthly − W – Weekly − X – Semiannually − Space fill if N/A

5b




Form X-Ref

Support Past Due Child Amount

Dollar amount to be withheld for payment of past due child support


6a

Support Past Due Child Frequency Code

Interval the past due child support amount is required to be paid

472 1 A/N CR • If a dollar amount other than zero is in the Support Past Due Child Amount field (positions 461–471), this field is required.


6b

Support Current Medical Amount

Dollar amount to be withheld for payment of current medical support


7a




Form X-Ref

Support Current Medical Frequency Code

Interval the current medical support amount is required to be paid

484 1 A/N CR • If a dollar amount other than zero is in the Support Current Medical Amount field (positions 473–483), this field is required.


7b

Support Past Due Medical Amount

Dollar amount to be withheld for payment of past due medical support


8a




Form X-Ref

Support Past Due Medical Frequency Code

Interval the past due medical support amount is required to be paid

496 1 A/N CR • If a dollar amount other than zero is in the Support Past Due Medical Amount field (position 485–495), this field is required.


8b

Support Current Spousal Amount

Dollar amount to be withheld for payment of current spousal support


9a




Form X-Ref

Support Current Spousal Frequency Code

Interval the spousal support is required to be paid

508 1 A/N CR • If a dollar amount other than zero is in the Support Current Spousal Amount field (positions 497–507), this field is required.


9b

Support Past Due Spousal Amount

Dollar amount to be withheld for payment of past due spousal support


10a




Form X-Ref

Support Past Due Spousal Frequency Code

Interval the past due spousal support amount is required to be paid

520 1 A/N CR • If a dollar amount other than zero is in the Support Past Due Spousal Amount field (positions 509–519), this field is required.


10b

Obligation Other Amount

Dollar amount to be withheld for payment of miscellaneous obligations


11a




Form X-Ref

Obligation Other Frequency Code

Interval the miscellaneous obligations amount is required to be paid

532 1 A/N CR • If a dollar amount other than zero is in the Obligation Other Amount field (positions 521–531), this field is required.


11b

Obligation Other Description Text

Description of the miscellaneous obligations

533–567 35 A/N CR If a dollar amount other than zero is in the Obligation Other Amount field (positions 521-531), this field is required.

11c

Obligation Total Amount

Sum of the current child support, past due child support, current cash medical support, past due cash medical support, current spousal support, past due spousal support, and miscellaneous obligations


12a




Form X-Ref

Obligation Total Frequency Code

Interval the total obligation is required to be paid

579 1 A/N CR • If a dollar amount other than zero is in the Obligation Total Amount field (positions 568-578), this field is required.


12b

Arrears 12wk Overdue Code

Indicates whether past due child support is in arrears for a period longer than 12 weeks

580 1 A/N O • Valid values: − Y – Arrears greater than 12 weeks − N – Arrears less than 12 weeks

• Spaces are allowed.

6c

Income Withholding Deduction Weekly Amount

Amount the employer should withhold if the employee is paid weekly


13a




Form X-Ref

Income Withholding Deduction Bi-Weekly Amount

Amount the employer should withhold if the employee is paid every two weeks


13c

Income Withholding Semimonthly Amount

Amount the employer should withhold if the employee is paid twice a month


13b

Income Withholding Monthly Amount

Amount the employer should withhold if the employee is paid once a month


13d

State Tribe Territory Name

State, tribe, or territory that issued the support order

625–659 35 A/N R Follows Length and Type instructions. 16 21

Begin Withholding Within Days Number

Number of days within which the employer must start income withholding

660–661 2 N R Follows Length and Type instructions. 17




Form X-Ref

Income Withholding Start Instruction

Instruction for the implementation date of the income withholding

662–669 8 A/N CR • This field is only required for Document Action Code AMD, LUM, and ORG.

• May contain a valid date in the CCYYMMDD format for orders issued before 9/30/21 or the text entry below before or after 9/30/21.

• For all orders issued on or after 9/30/21, the text entry must be used. The entry should be left justified and contain one of the following instruction words: − service − receipt − mailing − space fill any unused position

• Text Instruction entry is based on the issuing state’s statute. For electronic orders, the date the e-IWO was received is also the mailing date.

• If the Document Action Code is TRM, fill with spaces.

18

Send Payment Within Days Number

Number of business days within which an employer or other withholder of income must remit amounts withheld pursuant to the issuing state’s law

670–671 2 N R • If the Document Action Code is TRM, fill with zeros.

• Right justified. • Zero fill to left. • Zero fill if N/A.

19




Form X-Ref

Income Withholding CCPA Percent Rate

Highest percentage of the disposal income that can be withheld from the employee or obligor’s wages

672–673 2 N R If the Document Action Code is TRM, fill with zeros.

20

Payee Name Name of the state disbursement unit, individual, tribunal/court, or tribal child support enforcement agency payments are required to be sent to


22

Payee Address Line 1 Text

Line 1 of the payee’s address

731–755 25 A/N R Follows Length and Type instructions. 23

Payee Address Line 2 Text

Line 2 of the payee’s address

756–780 25 A/N O Follows Length and Type instructions. 23

Payee Address City Name

Payee’s city address 781–802 22 A/N R Follows Length and Type instructions. 23

Payee Address State Code

Payee’s state code 803–804 2 A R Valid alphabetic, two-character state or territory code.

23

Payee Address ZIP Code

Payee’s ZIP code 805–809 5 N R Follows Length and Type instructions. 23

Payee Address Ext ZIP Code

Payee’s extension ZIP code





Form X-Ref

Payee Remittance Locator Code

• Locator Code for remitting payments through EFT/EDI

• Formerly known as FIPS codes

814–820 7 N R • Either state and county Locator or tribal place code: a. The first two characters are the

numeric state code. b. The next three are the county code. c. The last two are filled by the user.

• Only the first five characters (state and county code) are required.

24

Issuing Official Name

Name of tribunal official authorizing the document

821–890 70 A/N O First character must be alphanumeric. 27

Issuing Official Title Text

Title of governmental official authorizing the document

891–940 50 A/N O First character must be alphanumeric. 28

Filler For future use 941 1 A/N O For future use. Send Employee Copy Indicator

Indicates whether employer is required to provide a copy of the notice to the employee

942 1 A/N R Valid values: • Y – Yes • N – No

30

Penalty Liability Info Text

Describes additional/specific state, tribal, or territory penalties or liabilities about the employer’s failure to obey the notice

943–1102 160 A/N O States should insert the citation for the appropriate Penalty Liability text from state law.

31




Form X-Ref

Anti- discrimination Provisions Text

Describes additional/specific information if the employer discharges, fails to employ, or disciplines the employee as a result of the notice

1103–1262 160 A/N O States should insert the citation for the appropriate antidiscrimination text from state law.

32

Supplemental Information

Additional information about any state-specific requirements


Employee State Contact Name

Contact’s name 1423–1479 57 A/N R Follows Length and Type instructions. 47

Employee State Contact Phone Number

Contact’s phone number 1480–1489 10 A/N R Follows Length and Type instructions. 48

Employee State Contact Fax Number

Contact’s fax number 1490–1499 10 A/N O Follows Length and Type instructions. 49

Employee State Contact Email Address Text

Contact’s email or website address


Document Tracking Number

Number assigned by the entity sending the document that uniquely identifies the document

1548–1577 30 A/N R First two characters must be the numeric Locator state code.

15




Form X-Ref

Order ID A unique identifier associated with a specific child support obligation within a case

1578–1607 30 A/N O Follows Length and Type instructions. 1j

Employer State Contact Name

Employer outreach or customer service contact’s name


Employer State Contact Address Line 1 Text

Line 1 of the employer outreach or customer service contact’s address


Employer State Contact Address Line 2 Text

Line 2 of the employer outreach or customer service contact’s address


Employer State Contact Address City Name

Employer outreach or customer service contact’s city address


Employer State Contact Address State Code

Employer outreach or customer service contact’s state code

1737–1738 2 A O Valid alphabetic, two-character state or territory code.

46

Employer State Contact Address ZIP Code

Employer outreach or customer service contact’s ZIP code

1739–1743 5 N O Follows Length and Type instructions. 46

Employer State Contact Address Ext ZIP Code

Employer outreach or customer service contact’s ZIP code extension





Form X-Ref

Employer State Contact Phone Number

Employer outreach or customer service contact’s phone number


Employer State Contact Fax Number

Employer outreach or customer service contact’s fax number


Employer State Contact Email Address Text

Employer outreach or customer service contact’s email or website address


Child 1 Last Name

Child’s last name 1816–1835 20 A/N R • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are


3e

Child 1 First Name

Child’s first name 1836–1850 15 A/N R • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are


3e

Child 1 Middle Name

Child’s middle name or initial



3e

Child 1 Suffix Name

Child’s name suffix 1866–1869 4 A/N O Follows Length and Type instructions. 3e




Form X-Ref

Child 1 Birth Date

Child’s date of birth 1870–1877 8 A/N R Must be a valid date in CCYYMMDD format.

3f

Child 2 Last Name

Child’s last name 1878–1897 20 A/N CR • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are


• Required if an additional child exists.

3e

Child 2 First Name

Child’s first name 1898–1912 15 A/N CR • First character cannot be a space. • All uppercase letters or spaces. • Only special characters allowed are


• Required if a Child 2 Last Name exists.

3e

Child 2 Middle Name




3e

Child 2 Suffix Name


Child 2 Birth Date

Child’s date of birth 1932–1939 8 A/N CR • Must be a valid date in CCYYMMDD format.


3f




Form X-Ref

Child 3 Last Name




3e

Child 3 First Name




3e

Child 3 Middle Name




3e

Child 3 Suffix Name


Child 3 Birth Date


• If unknown, fill this field with spaces. • Required if a Child 3 Last Name exists.

3e




Form X-Ref

Child 4 Last Name




3e

Child 4 First Name




3e

Child 4 Middle Name


2037–2051 15 A/N O • The first character must not be a space. • All uppercase letters or spaces. • Only special characters allowed are

periods, hyphens, apostrophes, or embedded spaces.

3e

Child 4 Suffix Name


Child 4 Birth Date



3f




Form X-Ref

Child 5 Last Name




3e

Child 5 First Name




3e

Child 5 Middle Name




3e

Child 5 Suffix Name


Child 5 Birth Date


• Required if there is a Child 5 Last Name.

3f




Form X-Ref

Child 6 Last Name




3e

Child 6 First Name




3e

Child 6 Middle Name




3e

Child 6 Suffix Name


Child 6 Birth Date



3f




Form X-Ref

Lump Sum Payment Amount

The dollar amount that should be withheld from a “Lump Sum” payment

2188–2198 11 N R • If the Document Action Code (positions 7–9) is LUM, this field is required.

• If the Document Action Code (positions 7-9) is AMD, ORG, or TRM, fill this field with zeros.

• Decimal is assumed. • Unsigned. • No rounding. • Right justified. • Zero fill to left. • Zero fill if N/A.

14

Filler For future use 2199–2207 9 A/N O For future use. Remittance Identifier

The identifier that employers must include when sending payments for this IWO

2208–2227 20 A/N R Identifier that states want the employer to use so the state or tribe can identify and apply the payment correctly. This identifier may but is not required to be the Case ID designated by the state, tribe, or territory.

1h

Document Image Text

Uniquely identifies and associates cover letters or other documents with an e-IWO to a data file

2228–2252 25 A/N O First two positions must be the numeric state Locator Code; otherwise, leave blank.

N/A

First Error Field Name

Name of the first field that did not pass the e-IWO edits

2253–2284 32 A/N O Used only by the Portal to return the first element that did not pass the Portal edits.

N/A




Form X-Ref

Second Error Field Name

Name of the second field that did not pass the e-IWO edits

2285–2316 32 A/N O Used only by the Portal to return the second element that did not pass the Portal edits.

N/A

Multiple Error Indicator

Indicates a record has more than two errors

2317 1 A/N O • Valid values used only by the Portal: − T – True − F – False

• If more than two errors exist in the record, set to T.

• If fewer than two errors exist in the record, set to F.

Filler For future use 2318–2404 87 A/N O For future use. N/A Locator Code • Two-digit numeric code

for the state sending the order

• Formerly known as FIPS code

2405–2406 2 N R The Portal fills in the two-digit state code. N/A