oclc resource sharing stats overview

OCLC Online Computer Library Center

OCLC Resource Sharing Stats Overview

Amy Lytle

Product Manager, Library Usage Statistics


Discussion Topics

Overview of Resource Sharing Reports

Key Measures

Life of a Request

How to Receive Reports Automatically


Where to Find Your RS Stats

Stats Website

www.stats.oclc.org

AKA “CUSP”

Central Usage Statistics Portal

Includes Stats for many OCLC services

FirstSearch/COUNTER

Cataloging

Digital Collections and…

Resource Sharing!

http://www.stats.oclc.org/


Key Measures

Requests Initiated

Requests Received

Requests Filled and Unfilled

Average Turnaround Time


Requests Initiated

Counts the number of requests generated during a specified month

Represents the creation date for a request

Each request is

Counted once in the Borrower Activity Overview Report

Counted each time a request is passed to a library in the Borrower Transaction-Level Detail Report


Requests Received

Counts the number of requests received during a specified month

Does not take into account the date a request was initiated

Each request is

Counted each time a request is received by your library in the Lender Activity Overview Report

Counted each time a request is received by your library in the Lender Transaction-Level Detail Report


Requests Filled & Unfilled

Lending library Filled dates

Generated when request status = Shipped

Borrowing library Filled dates

Generated when request status = Received

Lending library Unfilled dates

Generated when request is passed on or library is last in list and marks item as not to be filled (automated or review)

Also used in Borrower Transaction-Level Detail Report

Borrowing library Unfilled dates

Generated by Borrower when request reaches end of lender string and is returned as unfilled.


Average Turnaround Times: Filled Requests

Borrower Activity Overview Report

Request initiated – Request received by borrower

Counts entire time request spends traveling through lender string

Borrower Transaction-Level Detail Report

Request initiated – Request received by borrower

Counts only the time the request spent with the library that actually filled the request

Both Lender Reports

Request received – Request shipped

Requests received multiple times: only the turnaround time for the request that is filled


Average Turnaround Times: Unfilled Requests

Borrower Activity Overview Report

Request initiated – Request marked unfilled by borrower

Counts entire time request spends traveling through lender string

Borrower Transaction-Level Detail Report

Request initiated – Request unfilled by lender

Counts time with each library in lending string separately

Both Lender Reports

Request received – Request passed to next lender in string

Requests received multiple times: counts turnaround time for each request that is passed to next lender separately


A Day In The Life Of …Action: Initiate a Request

Borrower Reports

Activity Overview

Resource Sharing Stats

Group Overview

Group Detail

Lender Reports

None: Lenders count requests received


A Day In The Life Of …Action: Receive a Request

Borrower Reports

Transaction-Level Detail – each time a lender receives a request

Lender Reports

Activity Overview

Transaction-Level Detail


Group Overview

Group Detail


A Day In The Life Of …Action: Fill a Request

Borrower Reports

None – requests are counted when they are marked as received, not when the lender(s) mark them as shipped

Lender Reports

Activity Overview



Group Overview

Group Detail


A Day In The Life Of …Action: Pass on Request (aka Unfilled)

Borrower Reports

Reasons for No


Not in Resource Sharing Stats Report –the Borrower report uses the Borrower Unfilled date, not the lender date

Lender Reports

Activity Overview



Reasons for No

Group Overview

Group Detail


A Day In The Life Of …Action: Receive a Request

Borrower Reports

Activity Overview


Resource Sharing Stats –for last lender only

IFM Report, assuming

Lender agreed to IFM & cost less than or equal to Maxcost

Borrower marked item as received

Group reports

Lender Reports



Borrower specified IFM & Maxcost was set




A Day In The Life Of …Action: Unfilled Request

Borrower Reports

Activity Overview


Resource Sharing Stats – Last Lender or end-of-line only




Group reports

Lender Reports



Borrower specified IFM & Maxcost was set




Requesting Reports Via E-mail

Quick tutorial


Click on the “E-mail”Button Below Click on the “E-mail”Button Below


The name of the report appears in the blue frame. Enter as many e-mail addresses as you wish, separated by semi-colon. Click on the “Send Monthly”box, choose your format and style, then click “save” to receive reports automatically.

The name of the report appears in the blue frame. Enter as many e-mail addresses as you wish, separated by semi-colon. Click on the “Send Monthly”box, choose your format and style, then click “save” to receive reports automatically.


Requesting a Report Immediately

You may also click the “Send Now” button to have the report sent immediately

You will see a confirmation message in the blue bar.


Confirmation that the report was e-mailed to the addresses you enteredConfirmation that the report was e-mailed to the addresses you entered


AdministriviaReports are sent around the 10th of each month

You may sign up to have as many reports as you wish e-mailed automatically

Each report must be requested separately

Clicking the “Delete” button deletes only the report listed in the blue bar; not other reports you may have asked to receive via e-mail. A confirmation message appears in the blue bar, letting you know that the report was deleted from the e-mail requests

You can see which reports you have opted to receive by clicking the “List All” Button

From the “list all” screen, you can edit/delete requests for reports

Clicking the “Edit” button beside a report lets you edit e-mail addresses and change the format and style of the reports you elect to receive


Result of Clicking on “List All”

Click on the “edit” link to change e-mail addresses, opt out of the “send monthly” option, and/or change the format and style of the e-mailed report.

Result of Clicking on “List All”

Click on the “edit” link to change e-mail addresses, opt out of the “send monthly” option, and/or change the format and style of the e-mailed report.


Thank you for listening!

Questions? Comments?

Amy Lytle

Product Manager, Library Usage Statistics

[email protected] or

800.848.5878 x 5212

mailto:[email protected]

oclc resource sharing stats overview

Education

request unfilled

unfilledlending library

shippedborrowing library

request status

entire time request

library usage statistics

lender counts time

lender date