OCEANS FAYBPO & KPO

About Oceans Fay :-Oceans Fay is a global IT service company. Oceans Fay provide high quality Information Technology solutions in software and consulting services. Our goal is to provide solutions to clients and transform their businesses through top-quality, cost-effective business solutions.

We at Oceans Fay technologies believe in building an empowering ecosystem for organizations by partnering and providing services focused on software solutions, technical support services and services towards society at the bottom of the pyramid.

We leverage our expertise in all facets of online support and trouble-shooting thereby resolving your most crucial operational concerns, to success-fully minimize risk to your business, while increasing productivity and profits.

We were established in 2015 February and it is a software development company based in Jabalpur. we are also offering services for BPO as well as International clients as partner & project development partner.

The Company has always Focused on :-Every effort made is towards capturing the

expectations of the customers and adding value to

their business.

Vision : Oceans Fay vision is to create a knowledge based global organization in IT sector offering the best in software solutions, services and products that exceed customer expectations.

Mission : Oceans Fay is a professionally run global organization providing Information Technology solutions that facilitate customers in accomplishing their objectives. We aim to be the most sought after organization for our customers, associates, partners and investors while fulfilling our social responsibilities. We achieve this by following a practice of aligning the organization’s goals with the individual goals of all our stakeholders.

Quality Policy : At Oceans Fay, we believe quality is not just another goal; it is our basic strategy for continuous growth. We aim for total customer satisfaction and will seek to achieve conformity by carrying out quality awareness activities at all states of development.

Value Proposition : Oceans Fay uses the word “Right Sourcing” for maximizing customer value. It provides the right balance of cost advantages and project execution certainty. We strongly believe one without the other is meaningless.

LOCATION AND INFRASTRUCTURE :-

• State-of-the-art computerization with fully automated call desks

• Uninterrupted and back up power supply

• Fully redundant voice and data communications with security

• Dedicated high speed internet connectivity

• Scalable capacity

• Manned and logical data security at entrances

• Commercial grade firewall

Services We Offer :-

BPO.KPO Enterprise Architecture, IT

Governance, strategic cost Reduction, IT

Investment Management,

Consulting Services

Business Applications, E-Enabling, Third Party

Testing, DW/BI, Application Maintenance,

Banking, Telecom, HealthCare, Retail,

Consultation for any business Domain Solutions

designing marketing strategy.

Business Solutions

BPO.KPO voice , Manage IT- Data

Centre, End-user, Help Desk, Telecom

Management, Application Support,

XML Convertion.

Professional Services

Networking, Personal, Enterprise, HPC,

Storage, Call centre, Software,

Enterprise Management and Security

Infrastructure Services

IT, Process Strategy Formulation, IT Portfolio

Management, Transition Management

Total Outsourcing

Voice Solutions We Provide :-

bound Process

• Inbound Process

• Customer Services

• Back Office

• Billing

• Complaints Handling

• Technical help desk

• The Outbound Process

• Form Filling

Delivery Experience

S Company attains partnership with clients like techpath.inc, mobily infotech, aptara etc., The

center has multi media service delivery capabilities comprising Voice, E-mail, Chat, Data Processing,

etc

delivery capabilities comprising Voice, E-mail, Chat, Data Processing, etc

Technical Spectrum

Our Quality :-•At Oceans Fay, Quality is of prime importance.

•We believe in sustaining the quality of the services rendered by us, as quality is the crucial factor, concerning the growth and success of the business.

•We have a process in which every call, and the conversations taking place between the representative and our valued customers, is monitored.

•The Quality Assurance team keeps a close eye on every agent and their incentives depends largely on the basis of their monitored performance.

•Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.

Our continuous innovation adds capabilities to our clients' processes, which in turn makes them more competitive in their markets. We add value to their operations through innovative process improvement methodologies that increase quality and operational efficiencies, while ensuring cost reduction and brand preservation.

Our Promise :-

We promise to serve our customers with integrity

by being adept , innovative and nimble day after

day

Contact us :-Office Address –Shop No.-4, Avatar Complex, Beside Reliance

Fresh, Gorakhpur, Jabalpur, (M.P.)

For further Details-Email- oceansfay03@gmail.com

Mobile- +91-9993197777 +91-7509381781