obsah: - ú · web view6-7 29.5.2009 marián kusenda 05/2010-7 8. supplier...

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1511/2017-13

SUPPLIER REQUIREMENTS REGULATIONP-07-04

TABLE OF CONTENTS Page

Table of contents 1

Modification table 1

Approval protocol for Supplier Requirements 2

1. Purpose 7

2. Scope of applicability 7

3. Definition of terms and abbreviations 7

4. Qualification requirements 7

5. Pilot run production 9

6. Quality requirements for series production 11

7. Deliveries 12

8. Quality objectives 12

9. Supplier evaluation 12

10. Audits 13

11. Additional costs 13

12. Confidentiality 14

13. Safety and environmental protection, legal and other requirements 14

14. Filling instructions 14

15. Schedules – forms 15

Preparation / Revision:

Ing. Marián Kusenda

Approval:

Ing. Petr Valda

Validity:

17. January 2017

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RevisionNo. Chapter number and title Page Validity Revised by

Signature08/2004-0 Preparation 1-10 20.8.2004 Petra Kůdelová

09/2006-1 Caption update 1-10 1.9.2006 Petra Pařížská

07/2007-2 5.1. Release of reference samples – to include granulates 7 13.7.2007 Marián Kusenda

06/2008-3Revision – grammatical corrections6. Quality in series production - supplement

1-10 11.6.2008 Marián Kusenda

10/2008-4 Supplement – filling instructions 10 30.10.2008 Marián Kusenda

03/2009-5 8. Supplier evaluation - update 9-10 31.3.2009 Marián Kusenda

05/2009-6 4. Qualification requirements - update 6-7 29.5.2009 Marián Kusenda

05/2010-7 8. Supplier evaluation - update 10 25.5.2010 Marián Kusenda

03/2013-8 Overall update 1-11 27.3.2013 Marián Kusenda

05/2014-9 8. Supplier evaluation - update 11 22.5.2014 Marián Kusenda

11/2015-10 Update of Schedule No. 8 + revision of header and footer 13 9.11.2015 Kamil Bárta

11/2015-11 4. Qualification requirements – update - certification 7 18.11.2015 Marián Kusenda

5/2016-12 Document overall revision 1-13 16.5.2016 Petr Sklenář

1/2017-13 Document overall revision 1-15 12.1.2017 Marián Kusenda

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APPROVAL PROTOCOL FOR SUPPLIER REQUIREMENTS

CUSTOMER: KASKO spol. s r. o.

Slavkov 82

687 64 Horní Němčí

Czech Republic

Tel./fax: 572 613 711/713

Name/Title Signature, stamp

SUPPLIER: Trade name:

Registered office:

Tel./fax:

Please select one of the three following options:

A. We agree to the terms and conditions described in the Kasko “Supplier Requirements” guideline.

B. We agree to the terms and conditions described in the Kasko “Supplier Requirements” guideline with the following reservations and/or modifications: see the reverse page of this protocol.

C. We do not agree to the terms and conditions described in the Kasko “Supplier Requirements” guideline.


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RESERVATIONS AND COMMENTS ON THE SUPPLIER REQUIREMENTS GUIDELINE

MODIFICATIONS AND OWN SUGGESTIONS

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APPROVAL PROTOCOL FOR SUPPLIER REQUIREMENTS

CUSTOMER: KASKO spol. s r. o.

Slavkov 82

687 64 Horní Němčí

Czech Republic

Tel./fax: 572 613 711/713


SUPPLIER: Trade name:

Registered office:

Tel./fax:

Please select one of the three following options:

A. We agree to the terms and conditions described in the Kasko “Supplier Requirements” guideline.

B. We agree to the terms and conditions described in the Kasko “Supplier Requirements” guideline with the following reservations and/or modifications: see the reverse page of this protocol.

C. We do not agree to the terms and conditions described in the Kasko “Supplier Requirements” guideline.


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RESERVATIONS AND COMMENTS ON THE SUPPLIER REQUIREMENTS GUIDELINE

MODIFICATIONS AND OWN SUGGESTIONS

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1. PURPOSE

The purpose of these Supplier Requirements is to make our suppliers acquainted with the main features of the Kasko Quality Policy. We will require our suppliers to also have a similar quality management system since it is typically the quality management system, which has a significant impact on the quality of the purchased products. This document stipulates the minimum Kasko requirements to ensure qualitative requirements for materials/parts delivered to Kasko.

2. SCOPE OF APPLICABILITY

These requirements apply to KASKO and to all companies delivering any materials, semi-finished products and components to Kasko that have a significant impact on the quality of the final product.

3. DEFINITION OF TERMS AND ABBREVIATIONS

Cpk – Indicator of manufacturing process qualification

Cp – Average internal variability estimate (manufacturing process indicator)

FMEA – Failure modes and effects analysis

TPV – Technical production preparation

TPP – Technical acceptance conditions

4. QUALIFICATION REQUIREMENTS

- The supplier must have a properly implemented and certified quality management system and maintain this system in accordance with the relevant valid version of DIN EN ISO 9001 or an equivalent or higher system that meets at least all requirements of the former system with the strategy commitment to zero quantity of defects and continuous improvement of performance.

- The supplier agrees to further develop its quality management in order to obtain the ISO/TS 16949 Certificate.

- The supplier is obliged to deliver the up-to-date copy of the certificate of the above mentioned standard (also in case of any changes). In case of expiry of the certificate validity, the supplier is obliged to deliver the updated certificates without delay.

- In case of loss of certification the supplier shall be obliged to immediately notify Kasko in writing.

- In case of expiry of the certificate, the supplier is obliged to immediately send the actual certificates

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- If a company does not have a certified system complying with the above-specified requirements, it must – as a minimum – have in place a prepared plan to obtain the relevant certification within two years at the latest; it must have defined its technological procedures, control and packing plans, non-compliance remedy procedures and complaint handling procedures for its operations; all these documents must be available for the employees involved in the respective operations; an employee training system must be in place.

- The supplier is obliged to perform – continuously and thoroughly – all prescribed technological, manufacturing and control methods prepared in accordance with the customer’s requirements.

- The supplier is responsible for ensuring that these defined and specified requirements will be applied during the series production and will serve as a guideline for quality planning as well as for any activities required before the series production start.

- The supplier must confirm its ability to meet the agreed technical specifications on a stable and long-term basis.

- A duly defined environmental policy must be in place in the supplier´s company, documenting an active approach to environmental protection issues and the impact of the company’s activities on the environment.

- The supplier must have implemented a continuous improvement program for the fields of quality, manufacturing costs, non-compliant products and aptitude of processes and technologies in relation to quality; such program must be described in the appropriate company improvement program or concept.

- On the basis of an internal evaluation, upon request the supplier can be given an exception from the ISO implementation, however the supplier has to meet the following conditions:

- In the area of deliveries, the supplier is obliged to:- Carry out proper selection of suppliers;- Have signed agreements with suppliers;- Be able to ensure extra deliveries.

- In the area of storage, the supplier is obliged to:- Ensure proper storage conditions (according to the request of a

subcontractor or customer);- Have an appropriate identification of material;- Apply the FIFO;- Keep the defined minimum storage quantities.

- In the area of the material input, the supplier is obliged to:- Have the possibility to verify the material (in its own company or by an

external supplier);- Ensure the proper release of material.

- In the area of human resources, the supplier is obliged to:- Ensure high-quality schooling and training of its personnel;- Have implemented substitutability in a proper manner.

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- In the area of machines and equipment, the supplier is obliged to:- Have appropriate machines for the manufacture of material/parts to be

supplied;- Ensure proper maintenance of the machinery;- Guarantee required production capacity.

- In the area of measurement, the supplier is obliged to:- Have proper measuring instruments and to ensure regular calibrating of

them.- In the area of the process itself, the supplier is obliged to:

- Have high-quality process monitoring and evaluation;- Have the possibility of identification in the course of the process;- Have an appropriate production and control documentation;- Ensure, at the output, a proper release of material/parts to be supplied;

- In the area of complaints and improvement, the supplier is obliged to:- Have implemented the complaint management (communication, prompt

reaction, measures);- Carry out internal product audits;- Implement improvement measures.

- The supplier is obliged to ensure consistent quality throughout the whole process of production of parts/materials and to ensure the deliveries in required quantities and delivery dates.

- The supplier is obliged to hand over all relevant requirements of Kasko to its potential subcontractors to ensure that they are adhered to.

5. PILOT RUN PRODUCTION

- The supplier must specify all relevant and control features of the products (materials) in question in the product (material) drawings and technical documentation – they are usually defined on the basis of a long standing experience, in the framework of the design or process FMEA or by other demonstrable investigation methods.

- The supplier must document his qualification (Cp, Cpk) for certain features.

5.1.Release of reference samples

- Granulates

- In this case, reference samples are components that are manufactured under serial conditions by injection presses in the customer’s premises and are carefully tested by the customer.

- These samples are manufactured from the supplier’s granulate, which is also produced under serial conditions and carefully tested by the supplier.

- The supplier is obliged to carry out all material tests that are required by the customer.

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- Other materials

- Reference samples are components that are manufactured under serial conditions and are carefully tested by the supplier.

- The supplier is obliged to carry out dimensional, material and functional tests which correspond to the drawing documents and meet the required specific features.

- The tests must be documented in the test report, which is to be attached to the reference samples and submitted together with them.

- The test report must include: “The First Piece Test Report – Test Results” F- 7-33 (to be prepared by the supplier) and “The First Piece Test Report – Report Results” F-07-34 (to be evaluated by the customer).

- The series production can be commenced only after the samples have been approved and the sampling submitted in accordance with the current valid documentation, i.e. VDA 2 or PPAP. The extent and method of submission of the documentation must be mutually agreed.

- If the samples are not approved, the customer shall request further modification and shall determine the delivery deadline for new samples or, as the case may be, may reject the samples completely and request the supply of newly designed samples with different specifications, or may also terminate the cooperation.

- Each reference sample must be labelled with an identification label as "Sample for Approval", which must be signed by the supplier’s authorized representative, and must be marked with the date of approval by the supplier.

- The supplier is obliged to notify the customer of the following: changed manufacturing conditions, changed manufacturing and technological methods, changed tools, new manufacturing site, changed specifications, longer manufacturing shutdown; in these cases the supplier must provide, at the customer’s request, new reference samples or material sample for the production of these samples, and to submit sampling according to the current valid documentation, i.e. VDA2 or PPAP. The extent and method of submission of the documentation must be mutually agreed.

5.2. Specifications of series deliveries

- The form “Supplier Agreement on Delivery Quality” F-07-31 serves as a document proving the delivery acceptance and must be signed by both parties upon the approval of the reference samples and before the commencement of the deliveries of goods (material).

- Document F-07-31 also specifies in a greater detail the potential requirements for the accompanying documentation of the deliveries (certificates, measure protocols, etc.).

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6. QUALITY REQUIREMENTS FOR SERIES PRODUCTION

- The supplier must permanently ensure, monitor and prove the capacity of its production processes.

- The supplier must be able to document the capacity of the respective production process by the Cp, Cpk values or in other demonstrable ways.

- In case the capacity of the process is not ensured, there must be a methodology defined by the supplier to ensure that the product quality requirements will be met.

- The supplier must implement the manufacturing process regulation – it must be able to justify the defined relevance of features and the process regulation method including, as appropriate, the measures taken on the basis of the process regulation.

- If the customer requires so the supplier shall be obliged to maintain the documentation of D/TLD parts according to the quality system VW Formel Q – Capability.

- All measuring instruments influencing the product (material) quality must be calibrated regularly in accordance with the calibration schedule; the calibrations must be documented.

- If a defective component (material) is found, the supplier is obliged to stop the delivery of all components (material) which might be defective, and notify the customer of all already delivered products (material) if there is a risk of such defects occurring among these products; defective components (material) must be separated from compliant components (material), properly marked and stored at a place designed for these purposes. The supplier is obliged to keep records on types and occurrences of defects and on taken measures. The supplier undertakes to take measures to prevent the occurrence of noncompliant products without any price rise.

- The supplier bears full liability for its noncompliant product and the consequences issuing from the delivery of such noncompliant product to Kasko or its customer.

- The supplier must have an internal and product audit plan (in compliance with VDA 6.5) and must respect the dates defined therein; an audit must be recorded in an audit protocol including the specification of any possible remedial measures – their efficiency must be evaluated following their implementation.

- The supplier must have in place a system for identification, calculation and monitoring of costs related to the quality of products (material) supplied to Kasko.

- A standard requirement for requalification of delivered parts (unless the customer requires otherwise) is the frequency of once in 3 years. The supplier shall deliver the complete requalification results within this deadline without request or the supplier shall be obliged to deliver the requalification upon request, as the case may be, the requalification scope must be mutually agreed.

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7. DELIVERIES

- Deliveries must be carried out in accordance with the approved requirements (reference samples, quality agreement), in the agreed packing method and in the agreed quantity and time.

- If any non-compliance is detected, the Purchasing Department (in cooperation with the Quality and Environment Management Department, as the case may be) shall inform the supplier about this fact and both the parties shall agree on one of the possible ways to remedy the non-compliance (resorting; substitution delivery; issue of credit note; discount).

- In case of a complaint procedure, Kasko shall issue a complaint report. The supplier shall be obliged to issue a written statement on the complaint report and determine appropriate remedial and preventive measures (Kasko expects a prompt and flexible solution of the problems occurred). Unless required otherwise, Kasko expects the delivery of a 8D-Report with the following performance: D3 within 24 hours, D4 (analysis) within 7 calendar days, D8 within 14 calendar days. Verification and validation of the measure (closure of 8D) – within 30 calendar days.

- Deliveries packed in a different manner than agreed or deliveries without accompanying documents shall also be considered to be non-compliant deliveries.

- In urgent cases, Kasko reserves the right to sort the necessary quantity of parts with the aim of preventing the stoppage of the Kasko production line, if circumstances permit.

- The supplied is obliged to mark the product/material during the production process with appropriate means. Kasko requires that a trace system is in place that enables reverse tracking of products/materials (origin of material, date of production, etc.). Kasko further requires a consistent application of the FIFO support system and separation of individual series of products and batches.

8. QUALITY OBJECTIVES

- The quality objectives are specified in Schedule No 7 – PPM Plan for Suppliers while the performance below the agreed upper limits does not exempt the supplier from its obligation to handle all complaints and to implement continuous improvement. The supplier´s liability for deficiencies and problems caused by faulty deliveries and the compensation of damages caused by the delivery of faulty parts/material remains unaffected thereby.

9. SUPPLIER EVALUATION

- The evaluation of suppliers is carried out by Kasko on a regular basis – annually.

- The annual evaluation consists of four parts:

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- Supply quality evaluation- Qualitative qualification evaluation (certificate, audit, questionnaire, etc.)- Environmental behaviour evaluation- PPM evaluation

- Evaluation of the quality of deliveries is carried out on the basis of evaluation of all deliveries in a given period.

- PPM evaluation is carried out on the basis of the PPM Plan (Schedule No. 7). Kasko is authorised to set individual ppm targets, for example in case of a multiple exceeding of specified ppm.

- A letter with the annual evaluation results is sent to each supplier (subsequently after the evaluation). (If necessary - evaluation B, C - remedial measures are required and verified during a follow-up audit.)

10. AUDITS

- Kasko is entitled to conduct its own control audits on the supplier’s premises; the supplier must allow Kasko employees to conduct the audit on its premises whenever it is requested to do so.

- The supplier must ensure the presence of the competent employees and availability of the appropriate documentation in order to ensure a smooth running of the audit.

- In the event that any non-compliance is detected, the supplier must prepare an action plan for its remedy; a follow-up audit can take place in order to verify whether the non-compliance has been remedied.

- If the agreed measures intended to remedy the specified quality problem that might cause a complaint or endanger the end customer are not implemented, the supplier shall bear costs thus incurred (follow-up audit, problem analysis, additional costs from the end customer, etc.).

- The audit can be performed with regard to the requirements included in the current valid version of ISO 9001, IATF 16949 and VDA 6.3.

11. ADDITIONAL COSTS

- If any additional costs are incurred by Kasko in relation to the supplied components,they will be charged to the supplier.

- Additional costs may be incurred as a result of:

- Failure to meet the quality requirements- Failure to meet the prescribed packing method- Unsuitable labelling- Delivery of incorrect quantity of products (more, less)

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- Late delivery- Complaint handling – re-invoicing of costs charged by the end customer as well

as settlement of costs incurred by Kasko

- The costs incurred by Kasko shall be governed by the schedule of rates (in accordance with the current valid version) applicable to active complaints handled by Kasko.

12. CONFIDENTIALITY

- All information and underlying materials related to the purchased components as well as other arrangements are strictly confidential; their disclosure to any third person without the consent by Kasko is not allowed and shall be considered to constitute a fundamental breach of mutual agreements.

13. SAFETY AND ENVIRONMENTAL PROTECTION, LEGAL AND OTHER REQUIREMENTS

- The supplier undertakes to comply with all legal requirements applicable in the European Union (and in countries to which the product is exported and in which it is produced) including but not limited to requirements relating to environment, health and safety at work and prevention of negative impact on humans and environment. It means, in particular, the compliance with the requirements of the REACH European Directive in its current wording and the Conflict Minerals requirements. The supplier further undertakes to comply with the requirements of social standards (Code of Conduct) including the principles of safety and health protection at work. Upon request the supplier shall submit the material composition of parts/material in the IMDS international system.

14. FILLING INSTRUCTIONS

- This directive includes two copies of the approval protocol. Supplier fills both of them and sends them to Kasko for signature.

- In case of approval with reservations or modifications, Kasko asks that reservations and comments are written on a separate sheet and sent to Kasko.

- Kasko points out that even if these supplier requirements are not agreed to without reservations, Kasko will proceed in accordance with these requirements and will require that they are adhered to.

- By signing these requirements, the supplier doesn`t waive the obligations to meet the requirements to be added into this document within the framework of further implementation of changes.

- Kasko is obliged to provide these Supplier Requirements in the current version to the supplier on request. These requirements are also available at www.kasko.cz

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15. SCHEDULES – FORMS

Schedule No. 1 F-07-31 Supplier agreement on quality of deliveries - sampleSchedule No. 2 F-08-28 Complaint report - sampleSchedule No. 4 F-07-33 First piece test report – test results - sampleSchedule No. 5 F-07-34 First piece test report – report results - sampleSchedule No. 6 F-07-20 Supplier evaluation based on the quality of deliveries –

sampleSchedule No. 7 F-07-25 PPM plan for supplierSchedule No. 8 P-07-04 Schedule of Charges

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