ob slide final

8/10/2019 OB Slide Final

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TO OUR PRESENTATION


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OUR TOPIC

Organizational Behavior in Perspective ofBangladeshi Organizations

(A Case Study on GrameenPhone Limited)


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GROUP LIST

SL No. Name ID

1. Mst. Rekha Sultana 17-049

2. Bannya Rani Biswas 17-105

3. Anup Datta 17-129

4. Prasenjit Roy 17-153

5. Boren Tripura 17-163

6. Tarif-Ul-Haque 17-260

7. Sadman Sakib 17-261

8. Md. Nazmur Rahman 17-263

9. Asma Afia Shetu 17-267

10. Khan Ahsan Habib 17-265


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NOW PRESENTING

Prasenjit Roy

ID-17-153


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What is Organizational Behavior Organizational behavior is a field of study that

investigates the impact that individuals, groups andstructures have on behavior within an organization forthe purpose of applying such knowledge towardsimproving an organization's effectiveness.

It is an interdisciplinary field that includes sociology,psychology, communication, and management; and itcomplements the academic studies of organizationaltheory


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Disciplines contributes to OB Field Organizational behavior is an applied behavioral

science built on contributions from a number ofbehavioral disciplines

Psychology

Social Psychology

Sociology

Anthropology


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Basic OB Model


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NOW PRESENTING

Bannya Rani Biswas

ID-17-105


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About the Company Grameenphone started its journey with the Village

Phone program: a pioneering initiative to empowerrural women of Bangladesh. The name Grameenphonetranslates to Rural phone.

It starts its operations on March 26, 1997, the

Independence Day of Bangladesh.


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Organizational Structure


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Product & Services

Product &Services

Packages Handsets InternetInternational

RoamingMobileServices

Payment &Recharge


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NOW PRESENTING

Asma Afia Shetu

ID-17-267


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Ethics & Behavior

Codes ofConduct

Restrictionson dealings

in GP Sharesby Insiders

SupplierConduct

Principles

InformationDisclosure


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Codes of Conduct(COC)It provides clear direction on conducting business, interacting with the community,government, business partners and general workplace behavior.

It also includes guidance on disclosure of conflict of interest situations, maintainingconfidentiality and disclosure of information, good international practices andinternal control and the duty to report where there is a breach against the Code.

The Codes are properly communicated to all the employees including its Board

members and others acting on behalf, who are strictly required to abide by it.


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Restrictions on dealings in GPShares by Insiders

Under this rule, all the Insiders are prohibited from trading in the GP shares, while inpossession of unpublished price sensitive information in relation to the Companyduring prescribed restricted trading period.


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Information DisclosureContinuous disclosure which is its core disclosure and primary method ofinforming the market and Shareholders;

Periodic disclosure in the form of quarterly and yearly reporting of financialresults and other issues; and

Event based disclosure as and when required, of administrative andcorporate developments, usually in the form of stock exchanges & press releases.


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NOW PRESENTING

Mst. Rekha Sultana

ID-17-049


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SCP (Contd)

Relationship with National LawIn addition to complying with the provisions of these Supplier Conduct Principles(hereinafter the Principles) the Supplier shall comply with applicable local laws.

Human rightsThe Supplier shall respect internationally proclaimed human rights, and shall avoidbeing complicit in human rights abuses of any kind.

Labor standardsThe Supplier shall not discriminate against Workers representatives or members oftrade unions, which shall also have access to carry out their representative functionsin the workplace.


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SCP (Contd)Health and SafetyThe Supplier shall secure that the Workers are provided with a healthy and safeworking environment in accordance with internationally recognized standards.

EnvironmentThe Supplier shall take a precautionary approach towards environmental challenges,undertake initiatives to promote greater environmental responsibility, and encouragethe development and diffusion of environmentally friendly technologies.

Prohibited Business PracticesThe Supplier shall comply with applicable laws and regulations concerning bribery,corruption, fraud and any other prohibited business practices.


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NOW PRESENTING

Nazmur Rahman

ID-17-263


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OB Structure of GPGrameenphone maintains its organizational behavior with the help of three keystandards.

Code of Conduct (CoC)

Key Performance Indicator (KPI)

Etiquettes and Common Practice


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Key Performance Indicator (KPI)Key Performance Indicator (KPI) is the standard for

Grameenphone employees for measuring theirperformance. Some widely used KPIs in Grameenphone are

as follows:

Sales Target

Service Quality Index (SQI)

Average Handling Time (AHT)


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Most Common Etiquettes in GP

Floor Etiquettes Dining

Etiquettes

Transport

Etiquettes


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Controlling Environment

Beyond Budgeting Management Model

Operational Excellence

Internal Control

Compliance with Rules & Regulations of the Country

Business Continuity & Crisis Management (BCCM)


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Controlling EnvironmentBeyond Budgeting Management ModelGP employs a Beyond Budgeting strategic management model whereby the companyreviews its strategy for the next three years and sets annual and quarterly targets onkey KPIs for the upcoming year.

Operational ExcellenceTo ensure better shareholder return on investment, cost efficiency plays a vital role inany organization. In view of that, Grameenphone keeps operational excellence as oneof the key focus areas.

Internal ControlCorporate Governance is well-built in GP and is reached to even greater height interms of sound internal control pursuits. In 2012, the practice has been strengthenedas control owner/performers are getting more involved, aware and proactive rather

than being enforced.


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NOW PRESENTING

Tarif-Ul-Haque

ID-17-260


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QuestionnaireQuestion 1: How much importance do you put on interpersonal skills in GP?

Answer: High

Question 2:What are the general functions of manager in GP?

Answer: Planning, Organizing, Leading, Controlling


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QuestionnaireQuestion 3: How much importance do you put on OB in GP?

Answer: High

Question 4: How GP improve managers quality?

Answer: GP improves quality by adopting more and more strict ServiceQuality Index (SQI) models.


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Khan Ahsan Habib

ID-17-265


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QuestionnaireQuestion 5: How GP improve managers productivity?

Answer: As a service providing company GP increases productivity by setting bigger targets foremployees to increase capacity to supply and the demand for the customers for its products and

services.

Question 6: How GP improves Customer Service?

Answer: GP improves customer satisfaction by surveying customer satisfaction and solving theproblems that causes low level of customer satisfaction.


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NOW PRESENTING

Anup Datta

ID-17-129


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Findings Comprehensiveness of the OB Strategies and Policies

Access of the employees to OB Strategies and Policies

OB Strategies and Policies in practice

Acceptance among the employees

OB Strategies and Policies and human rights issues


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Recommendations Introduction of an OB Training Program

Applying OB Model

Training and Development issue OB counseling cell

Continuous modernization and revision


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