Prashant Lakhera- Senior Analyst

By:-Abhishek Bansal

Abhishek DuaAditya Agarwal

Ajay TomarAmey MairalAnkit Singh

Apoorv DwivediSharad Sharma

ContentsIntroductionBackgroundPersonality AnalysisBig Five Personality ModelDiscussion QuestionsCase AnalysisManagerial LearningConclusion

Introduction

The Case discusses about the problems faced when personnel from different educational and professional backgrounds come together in a team to work on a project. It shows how their individual personalities become a cause of friction & thereby, create a problem for individual members and team as a whole.

BackgroundPeople InvolvedDeepak Ghosh - Project Manager,

Construction Development BoardPrashant Lakhera - Senior Analyst,

Credit Rating AgencyGagan Vedi – Analyst, Industry

Research dept., Credit Rating Agency

Background (cont.)Agencies Involved Credit Rating Agency Ltd. – Provider of

investment information & credit rating services in India

Construction Development Board - A govt. undertaking providing a forum for all parties involved in construction to express their concerns & study various problems.

CRA-CDB Grading Model - Provide technical expertise & grade to various construction companies involved.

Background (cont.)Project Details CCL is involved in construction of

bridges & roads.Continent Construction Ltd. (CCL)

agreed to be graded by CRA-CDB model.

Lakhera & Vedi to provide financial analysis; Ghosh to work on the technical area.

Collective report to be submitted to the grading committee.

Personality Traits of Mr. Deepak GhoshDeep understanding of his work area.NarcissistOver- ConfidentMoody

Personality Traits of Mr. Prashant Lakhera

RationalResult DrivenIntrovertNon- Proactive

Professional Expertise

Full of Introverts

Unorganised

Lack of Trust

Team Characteristics

Big Five Personality Model

Mr. Deepak Ghosh

Mr. Prashant Lakhera

Extraversion Low Low

Agreeableness Low High

Conscientiousness Low High

Emotional Stability Low High

Openness to Experience

Low High

Discussion QuestionsAn insight into the situations that

have lead to the prevailing friction.

Steps that could have been taken to avoid this situation.

Lakhera’s options.What would we have done if we

were in Lakhera’s place.

First Meeting – Lack of personal interaction.Site Visits – Individualistic approach & lack

of co-operation from Ghosh.Client Dinner – Ghosh is ignorant towards

his co-members. Mumbai Meeting – On being asked not to

speak during the meeting Ghosh’s agitation increased further.

Hotel Incident – Indifferent behaviour towards team members reached its limit.

Findings Of The Case So Far

Steps That Could Have Been Taken

Healthy interaction during the first meeting.

The team should be more organized.Prashant Lakhera should have asked

Ghosh to sit with them and discuss the daily proceedings.

Lakhera should have tried to resolve the conflict between them and Ghosh.

Options with Lakhera

Talk to Ghosh immediately & try to reconcile the differences as soon as possible.

Contact his boss, Mr. Phadnis, & ask him to intervene in the matter.

Managerial Learning

Managers/professionals should be more open to experience.

Managers should be more cooperative and develop trust within the team.

A professional should be calm and composed with high emotional stability.

Conclusion

A proper team-work and cooperation is required for any project to see the light of the day.

Such altercations can adversely affect the future prospects of young professionals.

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