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DR HACZEWSKI AND PARTNERS MANOR FARM MEDICAL CENTRE MANGATE STREET SWAFFHAM PE37 7QN OAK FARM SURGERY NORTH PICKENHAM ROAD NECTON PE37 8EF MAIN ROAD NARBOROUGH PE32 1TE www.swaffham-doctors.co.uk

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DR HACZEWSKI AND PARTNERSMANOR FARM MEDICAL CENTRE

MANGATE STREETSWAffHAM PE37 7QN

OAk FARM SuRgERyNoRTH PICKENHAM RoAD

NECToN PE37 8Ef•

MAIN ROAD NARboRouGH

PE32 1TE

www.swaffham-doctors.co.uk

Welcome To The practiceThe practiceManor Farm Medical Centre was converted from a barn in 2001. It offers a pleasant and welcoming atmosphere in a combined traditional and modern setting. The practice is situated close to the centre of Swaffham and has ample parking and easy access for the disabled.The practice is part of West Norfolk Clinical Commissioning Group (CCG) and covers an area of approximately 8-10 mile radius (see map on the back cover).

The DoctorsDr Ian Haczewski MBBS (1983 London) DRCOG MRCGP (1987) DFFP (1987) PartnerDr Ciara Killeen MB BCh BAO MRCPI MRCGP (1992 Royal College of Surgeons Dublin) PartnerDr Stephen Higgins MBBS (1999 London) PartnerDr Joanna Skinner MCBhB (2002 Edinburgh) DRCOG BSc (Hons) MSc PartnerDr Amreetha Devar MBBS MRCGP DFSRH DFFP DRCOG (Locum)

Practice Staff

practice manager David BrammerDavid Brammer manages all non-clinical administration in the practice. Please contact David if you have any comments or suggestions about the delivery of patient services at the practice.

receptionists administrationDebbie Peters (Reception Manager) Sue Offley (Secretary)Deborah Candeias Sue Kszystyniak (Nurse Admin Support)

Hannah Sandle Rachel Joachim (Finance Lead)

Sharon Collier Shirley Savage (Data Clerk)

Wendy Price Mark Manning (IM&T Lead)

Rebecca Barnard Sarah Wicks (Admin)

Receptionists are your first point of contact with our practice. They will try to meet all your requirements. Advice that they give is strictly in accordance with guidelines laid down by the practice manager and the doctors.

practice nursesRuth Holden RN Naomi Lovick RN Sandra Powell RGN (2) Jane Hewlett RGNPractice nurses are available for dressings, injections, immunisations, ECGs, ear syringing, cervical smears, family planning, nebulizer treatment, blood pressure checks, suture removal and advice on minor health problems both in their daily surgeries and in our health promotion clinics.The PCT also employs district nurses and health visitors who work from within the Medical Centre.

healthcare assistantsTerri Wilkinson Susan PhillipsThe healthcare assistants are here to assist the nurses with everyday routine procedures such as blood tests, ECGs, blood pressures and assist with the clinics by recording patients’ weight, height etc. This allows the nurses time to concentrate on the management of our patients with asthma, diabetes and chronic heart disease.

DispensersTracey Smith (Lead Dispenser)Ruth Melladay Julie Brumby Tracey Nunn Claire PotterLilian Potter Laura Allen (Dispensing Assistant)Dispensers offer complete dispensing services from 8.30am - 6.30pm Monday to Friday, in a fully equipped and computerised dispensary. All our dispensers are trained to comply with current recommendations.

health VisitorsOur health visitors have special responsibilities to mothers and children. They are based at Swaffham Community Hospital and can be contacted by dialling their direct line (see Useful Telephone Numbers on the back cover of this booklet).

community nursesThe community team of nurses cares for our patients who need nursing at home. They are based at Swaffham Community Hospital and can be contacted by leaving a message at reception or dialling their direct line (see Useful Telephone Numbers on the back cover of this booklet).

emergenciesThese will be dealt with as soon as possible at all times:During the day (8.30am - 6.30pm) Swaffham (01760) 721700At night and at weekends (6.30pm - 8.30am) NHS 111When you ring these numbers you will be asked to give your details, a brief description of your ailment and told the on-call doctor will call you back as soon as he can.In life-threatening emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains, telephone 999.

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.

Advertising Feature

Why Not Stay In The Comfort Of Your Own Home?Homecare allows patients to enjoy the comfort and security of living in their own homes. The Care in the Community Act, which became law in the early 1990s stated that people who were finding it difficult to manage at home, through infirmity, illness or disability, should be given the help and support they needed to allow them to live in the community, amongst their friends and relatives, for as long as they were willing or able to do so.

There is a wide range of services available from both the local council and private homecare agencies who are dedicated to providing those in need with the correct levels of help and support they require. These services do vary anything from a minimum of half an hour a day up to continuous 24-hour care. They cover various areas such as personal care, respite, domestic and social care, household duties, shopping etc - in fact, anything the patient may need.

The patient can also expect daily or live-in help to be carried out by trained carers or by qualified nurses where required. The overall aim is to enable patients to have a high standard of care and to improve their quality of life whilst remaining in the comfort of their own homes. If you believe you would benefit from this type of assistance then you can contact your local care agency who will then assess your needs.

prescriptionsThe practice dispenses for all patients who live more than one mile from the surgery. Repeat prescriptions should be ordered either online at Swaffham-doctors.co.uk, by returning your computer order form or by telephone on Swaffham (01760) 722971. The completed prescriptions may then be collected from Swaffham surgery or, if more convenient for you, at either of our branch surgeries, within surgery hours. Repeat prescriptions will normally be ready for collection within 48 hours (two working days) of your written or phoned request arriving at the surgery, Saturday not included.

home VisitsIf you are too unwell to visit the surgery, please ring before 10.00am where possible, with full details. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. Home visits are at the discretion of your doctor. Please do not ask your doctor to call unless the patient is genuinely too ill to come to the surgery. A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the receptionist on arrival.

appointmentsA full appointment system is employed but urgent cases will be seen the same day. We will do our best to keep to the appointment time, but emergencies do occur. Children under 16 should be accompanied by an adult. If you cannot keep your appointment, please inform us.Whilst the practice will endeavour to fulfil your request for a particular doctor, it might not always be possible and if this were to be the case, an explanation would be offered.Online bookings - both convenient and easy to use. Ask to register at reception.

surgery TimesswaffhamMonday to Friday 9.00am - 6.30pm Extended Hours: Monday 6.30 - 7.15pm

nectonMonday 2.00 - 6.00pmWednesday 9.00 - 11.30am (Dr Haczewski/Dr Killeen)Friday 9.00 - 11.30am (Dr Higgins/Dr Skinner)

narboroughMonday 9.00 - 11.30am Thursday 9.00 - 11.30am

Disabled accessWheelchair access to the medical centre is through either the main door or the side access. There is a ramp for easy access for wheelchair patients at the Swaffham, Necton and Narborough surgeries. Disabled patients’ WCs are provided and there is a wheelchair available at Swaffham if required.

attract more business by placing your advert here. simply call 0800 0234 196.

Advertising Feature

Beat The BurglarWhat is contained in our houses? Not only our valuables, often possessions that have taken us a lifetime to collect and are beyond value, but most important of all, our family. So for your health and peace of mind it is important that they are protected.

Imagine your feelings knowing your house has been entered by strangers while you were out. Many victims report feelings of feeling dirty by the violation of their personal space, some people feel so bad that they wish to move immediately. Many alarm installation companies will confirm that they are often called in to fit an alarm after a burglary has happened.

Overcome these problems and concerns by calling your local alarm installer, ensure they are NACOSS (National Approval Council of Security Systems) registered and therefore meet the highest British and European standards of design and installation.

Don’t leave it until it’s too late. Call your local alarm installer now for a free survey and quotation.

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Certificate No.NAC/G/2836

Tel: 01362 687760 or 07981 061266 Email: [email protected]

www.sianjamesholistic.co.uk

Home visits available or book directly with the clinic

(see website for details)

Offering a wide range of treatments designed to give relaxation and a feeling of well-being - each tailored to your individual needs. Massage may help to improve quality of life associated with stress and related health problems and symptoms.

What is Massage Therapy?Massage originated in China and is one of the oldest and simplest forms of therapy. It is a system of pressing and kneading different areas of the body, which can relieve pain, relax, stimulate, and tone the body.

Massage works on the soft tissues which can improve muscle tone. Although it normally affects those muscles just under the skin, the benefits may also reach the deeper layers of muscle and possibly even the organs. Of course, there is the added bonus that it also creates a pleasant sensation on the skin

Massage can also help with a person’s mood and is known to reduce the symptoms of anxiety and depression.

A single massage will be enjoyable, but the effects of massage are cumulative and a course of massage treatments will bring the most benefits.

If a Massage Therapist is registered with the Complementary and Natural Healthcare Council (CNHC) or the Federation of Holistic Therapists (FHT), you can be confident that they are properly trained, qualified and fully insured.

health advisory clinicsAll women aged 25 - 49 years are offered a smear test every three years, including breast examination then at five year intervals until age of 65, where appropriate. By appointment with the practice nurse.

child health and immunisationWe recommend full immunisation for all pre-school children. Development and health checks are performed by the doctors. By appointment.

minor surgeryThis is performed under local anaesthetic in the surgery, as arranged by the doctors.

health promotionThe aim of promoting health is to try to identify risk factors at an early stage and prevent them from causing ill health. For this reason we will ask about drinking and smoking habits and measure your blood pressure and weight from time to time. This is especially wise in people with a family history of heart disease, diabetes or stroke. Examinations are offered for all new patients and for existing patients every three years.

services offeredcomplementary medicineAcupuncture is available to our patients on the NHS and privately to others.

antenatal careFull pregnancy care and postnatal checks are available in conjunction with the community midwife. Doctors look after their own patients. Antenatal clinics are on Fridays at Swaffham and Wednesdays at Necton.

family planningAll aspects of family planning advice are available.

flu VaccinationAn influenza vaccination is particularly recommended for patients with heart, lung or kidney disease, diabetes and residents of nursing and rest homes. Please contact the reception staff in October for details of the vaccination dates and to make an appointment. If you are unable to attend the surgery, a home visit will be arranged to undertake this facility.

asthma and Diabetic clinicsThese are held on a regular basis by appointment with the practice nurse.

non-nhs examinationsThe doctors are happy to carry out medicals, eg insurance and driving licence, by appointment outside surgery hours. Please telephone for an appointment. Ask at reception for the charges for these services.

THE

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To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.

Are you worried aboutyour weight?Cambridge Weight Plan could be the answer

Your Independent Cambridge Consultant:

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Fed up withglasses orcontact lenses?Whether you have cataracts or not, Refractive Lens Replacement surgery may be a treatment option for you.

Contact your local eye clinic for advice on laser and other refractive options.

Business-generating Pay - Monthly websites from £24 per month

and no up-front charges.Call 0800 612 1408

or email us [email protected]

immunisationschildrenThe current recommended schedule is:

2 months Triple (diphtheria, tetanus, pertussis), polio, hib (haemophilus) & pneumonia

3 months Triple (diphtheria, tetanus, pertussis), polio, hib (haemophilus) & men c (meningitis)

4 months Triple (diphtheria, tetanus, pertussis), polio, hib (haemophilus), men c (meningitis) & pneumonia

12+ months hib & men c (meningitis)

3-4 years Pre-school booster of diphtheria, tetanus, polio plus pertussis; 2nd MMR (measles, mumps & rubella), hib (catch-up)

14 -16 years Booster - diphtheria, tetanus & polio

our responsibilities To YouWe are committed to giving you the best possible service.

Names: People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors’ or nurses’ names are indicated on their surgery rooms.

Waiting Time: We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.

Access: You will have access to a doctor rapidly in case of emergency, within half a working day in cases of urgency and otherwise within three working days. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone: We will try to answer the phone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to a doctor by telephone.

• En-suite Rooms

• Full & Varied Activities Programme

• Palliative & Continuing Care

• Home Cooked Food

• Gracious Day Rooms

• Personalised Care Plans

• Staff Trained to the HighestStandards on 24hr Duty

www.caringhomes.orgemail [email protected]

AWARD WINNING CARING HOMES

Scarning, NR19 2PGFreephone 0808 137 1459

Oak ManorDEMENTIA NURSING

Swaffham, PE37 8HYFreephone 0808 155 2444

Necton GrangeRESIDENTIAL CARE

East Dereham, NR19 2SDFreephone 0808 166 1334

Sanford HouseNURSING & DEMENTIA CARE

FBS

attract more business by placing your advert here. simply call 0800 0234 196.

Test Results: If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment needs to be arranged, we will advise you when and how to obtain the results.

Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

Health Promotion: The practice will offer patients advice and information on steps they can take to promote good health and avoid illness and on self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records: You have the right to see your health records, subject to limitations in the law.

Referrals: If your doctor believes that you need a second opinion, then they will arrange this. Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be electronically transmitted, faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.

Choose and Book: This service enables patients to choose a convenient place, date and time for their initial hospital appointment. All patients in England can choose from one of four or five hospitals commissioned by their CCG. The GP and patient discuss any clinical restrictions that apply to the patient's choice of service(s) and any personal preferences they may have. The appointment can be booked immediately with the GP or with other practice staff while the patient is at the surgery, or, if the patient wishes to book later, after consulting with work, family or friends, they are provided with a printout of their appointment reference number and information on how to book over the phone via a booking management service or the internet. If the patient does not make a booking, their GP and the booking management service are alerted so they can initiate any follow-up action. This is a big step in giving patients greater involvement in the choices and decisions about their treatment.

Your responsibilities To Ushelp us to help youPlease let us know if you change your name, address or telephone number.Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery. Contact the surgery between 8.30 and 10.00am to arrange a home visit.

Let our practice publications promote your business for you!

To place a business building advertising feature in our vitally

important Practice Bookletsand Appointment Cards

simply phoneVeronica Smith

now on 0800 612 1516.

Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

We ask that you treat the doctors and practice staff with courtesy and respect.

Please read our practice booklet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.

Please ask if you wish to see your doctor. You can discuss any medical matter with the doctor, including asking for a second opinion.

Please speak to the practice manager if you wish to see your medical records. This can be arranged by appointment. There may be a fee payable.

complaintsWe endeavour to give you the best service possible at all times but there may be occasions when you feel you wish to express dissatisfaction.Our Practice Complaints Procedure is part of the NHS system for dealing with complaints, and it conforms to national criteria.

how To complainWe hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like to know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish exactly what happened more easily:

• Within six months of the incident that caused the problem

• Or within six months of discovering that you have a problem, provided this is within 12 months of the incident.

Complaints should be addressed to David Brammer, the Practice Manager, or any of the doctors.

Alternatively, you may ask for an appointment with David Brammer in order to discuss your concerns. He will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly.

What We shall DoWe shall acknowledge your complaint within two working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us, provided the appropriate personnel are not away from the surgery. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint we shall aim to:

• Find out what happened and what went wrong

• Make sure you receive an apology, where this is appropriate

• Identify what we can do to make sure the problem does not happen again

• Arrange for you to discuss the problem with those concerned, if you would like this. It may be helpful to use the services of an independent, trained conciliator appointed by the local Health Authority.

complaining on behalf of someone elsePlease note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) to provide this.

further stepsWe hope that if you have a problem, you will use our practice complaints procedure, and we will reach a resolution of it locally.We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to approach the Patients Advisory Liaison Service (PALS) if you feel you cannot raise your complaint with us OR if you are dissatisfied with the result of our investigation.You should contact: PALSLakeside 400Old Chapel WayBroadland Business ParkThorpe St AndrewNorwich NR7 0WGTel: 0800 587 4132

Comments/SuggestionsWe are very happy to receive constructive comments and suggestions for improving our service to patients. Please email, write or speak to the practice manager.

ConfidentialityWe ask you for personal information so that you can receive appropriate care and treatment. This information is stored electronically and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. This will be done in accordance with the Data Protection Act. This enables us to analyse various aspects of health care and to produce an annual practice report.

change of personal DetailsPlease advise reception if you change your name, address or telephone number. It would be a great help if you would also ensure that we have your telephone number and your postcode.

how To contact Your DoctorAll consultations are by appointment which can be made in person or by telephone between 8.30am and 6.30pm. Where possible the appointment will be with your own doctor. Patients who need to be seen urgently will always be seen on the day. Some problems can be resolved over the telephone.

laboratory specimensSpecimens are sent to the hospital Monday to Friday. If you are asked to bring a specimen on those days please ensure that we receive it before 12 noon.

medical examinationsMedical examinations for special purposes, such as fitness to travel, pre-employment, insurance, driving medicals etc are undertaken outside normal surgery hours. A fee will be payable. Please contact the surgery to make an appointment. Fees are clearly displayed in the reception area.

new patientsIt is necessary for all new patients who wish to register with the practice to book an appointment for a health screening examination. On registering as a new patient, you will be offered a health check with the nurse.

online servicesWe will be offering a wide range of online email and texting services in 2015. Please ask reception to register you for this service.

results of medical TestsThese may be obtained by ringing (01760) 721786 after 2.00pm. The receptionist may then inform you of the result, or she may ask you to arrange an appointment with your doctor to discuss your result. It is practice policy only to give results of medical tests to patients over 16 and to the parents of those below this age.

staff protectionA “Zero Tolerance” policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service. The staff in this practice have the right to do their work in an environment free from violent, threatening and abusive behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

nhs 111This is a new NHS telephone number being introduced to help make it easier for you to access local health services. If you live in, or are visiting Norfolk and Waveney, you can now call 111 when you need medical help fast, but it is not a 999 emergency.

You will be assessed, given advice and directed straightaway to the local service that can help you best. That could be A&E, an out of hours GP, a minor injuries unit, community nurse, emergency dentist or a late opening chemist.

You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobile phones are free.

You should use the NHS 111 service if:• You need medical help fast, but it is not a 999 emergency

• You think you need to go to A&E or another NHS urgent care service

• You don’t know who to call for medical help or you don’t have a GP to call; or

• You require health information or reassurance about what to do next

For less urgent health needs, you should still contact your GP or local pharmacist in the usual way.For immediate, life-threatening emergencies, continue to call 999.

nhs Walk-in centre Norfolk’s Walk-in Centre (WIC) is there to help with minor injuries, illnesses, emergency contraception and health advice. The WIC is located at Timber Hill, Level 4, Castle Mall, Norwich NR1 3DD. No appointments are necessary.

Telephone: 0300 0300 333

What rates as a medical emergency? For any of the following, attend the nearest accident and emergency department or call 999 for an ambulance:

• Chest pain (if suspected heart attack, call an ambulance at once).• Unconsciousness.• Heavy blood loss.• Suspected broken bones.• Severe breathing difficulties.• Head injury.• Deep wounds - eg stab wounds.

friends of manor farm (patient participation Group)A group has been formed consisting of patients, doctors and surgery staff to share information and ideas to improve health care. It’s your surgery - have your say! New members are always welcome. Contact the practice manager for further details.

a Guide To information held about You or The person You are caring forWhy Do We need information about You? The main reason we collect information about you is:• To help you in the provision of your health care and treatment.• To assist staff in reviewing the care they provide for you to ensure that it is of the highest standard (this type of information is only used by staff directly involved in your care).

Your information is also Used:• To try to improve the health of the general public.• To help in the management of the NHS and in planning for future services.• To ensure that staff receive suitable training and education.• To prepare statistics on NHS performance and activity.• To investigate complaints or legal claims.• To support clinical audit. • In research approved by the local Research Ethics Committee.If anything to do with the research would involve you personally, you will be asked if you wish to take part and any identifiable results would not be published without your agreement (this type of information is generally anonymised).

how is Your information collected?• From what you or carers tell us.• From examinations, observations and tests carried out by staff.

how is Your information stored?• As paper records.• On computerised systems.

Why Do We need To Keep information about You?• To ensure continuity of care when you return for treatment or see a different health professional.

Will Your Information Be Confidential?Everyone working for the NHS has a legal duty to keep information about you confidential. NHS Norfolk is a data controller under the Data Protection Act 1998. We hold information for the purposes specified in our notification made to the Data Protection Commissioner, who ensures that information is kept legally and fairly. Where other people as well as NHS staff are involved in your care, information about you may need to be shared with them. In some instances the law requires us to pass on information, eg to notify a birth. All persons receiving information from us will also have a legal responsibility to keep your information confidential. Information is only passed on where people have a genuine need for it in your and everyone’s interests.

Your rights as a patientYou have a right to see information recorded about you in manual records and computerised data. These rights are shown in the Data Protection Act 1998. If you consider that patient confidentiality has been breached, please speak in the first instance to the practice manager.

freedom of information act - publication schemeThe Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Teaching practiceWe are currently teaching medical students from the University of East Anglia. All patients selected for treatment by the students will be notified in advance and their consent obtained before any consultations are carried out.

Website and emailYou can find us on the web at: www.swaffham-doctors.co.ukThe website home page contains links for booking an appointment and ordering repeat medication. Click on either link takes you to our clinical supplier’s website – patient.co.uk. Entering your registration details grants access to the aforementioned features, and in the future there may also be access to secure messaging and your own medical records.Email us at: [email protected]

ZZ/DP 09.15 (e-book) D26306R - 19

The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

PRACTICE BOOKLETSaRe sPeciaLLy PRePaReD By

Neighbourhood Direct LtdKeenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: 01253 722142 Fax: 01253 714020

Website: http://www.opg.co.uk Email: [email protected]

COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher.

A MEMBER OF THE OLDROYD PUBLISHING GROUP LTD

notes

UsefUl Telephone nUmbersAppointments.................................................................................... Swaffham (01760) 721786Dispensary........................................................................................ Swaffham (01760) 722971Fax.................................................................................................... Swaffham (01760) 723703Necton Surgery (limited opening hours) ........................................... Swaffham (01760) 441361Narborough Surgery (limited opening hours) .................................. Swaffham (01760) 337821Health Visitor (direct line) ................................................................. Swaffham (01760) 726554Community Nurses ........................................................................... Swaffham (01760) 726567Midwives (Zone 3) ................................................................Downham Market (01366) 386232School Nurse ..................................................................................................... (01328) 700151NHS 111 ................................................................................................................................ 111hospitalsSwaffham Community Hospital ........................................................ Swaffham (01760) 726550Queen Elizabeth Hospital ...............................................................King's Lynn (01553) 613613Norfolk & Norwich Hospital .................................................................. Norwich (01603) 286286Addenbrooke's Hospital ...................................................................Cambridge (01223) 245151pharmaciesBoots ................................................................................................ Swaffham (01760) 721208Co-op ................................................................................................ Swaffham (01760) 721216Universal Pharmacy ......................................................................... Swaffham (01760) 336774other Useful numbersAge UK Norfolk ...................................................................................................0845 241 6990Alcoholics Anonymous.........................................................................................0845 769 7555Norfolk Carers helpline ........................................................................................0808 808 9876West Norfolk Disability Information Service) (WNDis) ....................................... (01553) 782558Pals (patient advice and liaison services)............................................................0800 587 4132Registrar of Births and Deaths .......................................................King's Lynn (01553) 669252Relate .............................................................................................King's Lynn (01553) 773813Samaritans ..........................................................................................................0845 790 9090 Local Branch ..............................................................................King's Lynn (01553) 761616 (W. Norfolk) ................................................................................King's Lynn (01553) 669300 (Breckland) ....................................................................................Dereham (01362) 694711 (Emergencies) ................................................................................ Norwich (01603) 614022Police .....................................................................................................................................101West Norfolk CCG ..........................................................................King's Lynn (01553) 666900

Practice Booklets are published by Neighbourhood Direct Ltd. 01253 722142

Castle AcreWest Acre

South Acre

NarfordPentney

Sporle

Great Dunham

Little Dunham

Fransham

Bradenham

Holme Hale

North Pickenham

AshillSaham Toney

South Pickenham

Great Cressingham

Little Cressingham

Hilborough

Foulden

Gooderstone

Oxborough

Beachamwell

(Branch Surgery) (Branch Surgery)

Cockley Cley

Narborough

Swaffham

Necton

map of

pracTice area