Awesomely Simple

Do NOT Freak Out!!!!

To be successful in the future, the rate of internal innovation must exceed the

rate of external innovation”

II > EI

The Key To Success in the New Normal…

•Nimbleosity

•Nim-bo-licous

The Pattern of Business Success

(T + C + ECF) x DE = BE

The level of highly satisfied and

engaged EMPLOYEES in your

business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

5

The key elements of a winning culture

1,300,000 interviews: Basic 4 + 1

Wow No Surprises Cheer

7 Keys to TRUST• Tell the truth

• Be transparent

• Extend trust & respect

• Be vulnerable

• NO games

• Keep your promises

• Communicate clearly

VOC

Moments Of Truth

NITB

WOM = 48-74%

The Five Keys to Referability

1. Show up on time

2. Do what you say you will do

3. Finish what you start

4. Say "please" and "thank you"

5. Give a little more than they expect

2

• D

• M

• C

• C

• M

• D

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, focused

ompetence – very good at what they do

ommunication – open, honest, courageous

utual Accountability – all team members

iscipline – do this every day

4

The five keys to accountability

1. 100% Clarity + Appropriate Authority & Resources

2. 100% Agreement

3. Track & Post

4. Coach, Mentor, Train and Support

5. Reward Success / Punish Failure

The Leadership Way1. Vision: clear, shared, defined, visual = WHY2. Communications: listening, two-way feedback,

transparency, clear expectations. 3. Foster a great culture.4. Honesty: integrity, truth, vulnerability = trust.5. Lead by example: be prepared to let it go.6. Constant improvement: personal/professional,

self/team, hire top talent = competency.7. Teamwork: collaboration + accountability.8. Passion and boldness.9. Consistency

If you have any questions at all please do not hesitate to send a note or call.

My email address is: john@johnspence.com

*** Please connect with me on LinkedIn ***

You might enjoy my blog:

www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence