IT Analytics Keynote: IT Analytics for the Enterprise

Session: NZS-4555

Barry T Klutz,

Senior Offering Manager

bklutz@us.ibm.com

Please Note:

1

• IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s solediscretion.

• Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract.

• The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

• Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

Agenda

IT Operations Analytics

What is IT Operation Analytics?

- Definition

- IT Service Management Market Dynamic

- ITOM (Monitoring) v ITOA (Ops Analytics)

ITOA Market Dynamics

- Opportunities based on Market Data.

- Progression to Analytics solutions

IBM ITOA

- Solutions

Q&A

Agenda

3

What is IT Operations Analytics ? or a better known buzz word

“ITOA” Agenda

5

Our Definition of ITOA:

•Common platform to hold various types of data to support expert solution(s) that provide:

Various data gathering into a single repository with search & analysis to improve problem detection

Ability to pinpoint anomalies to assist with root cause of known & unknown system behaviour

IT infrastructure planning & optimization with ability to improve SLAs, outages & problem resolution

Search, Predict and Optimize with expert solution packs

Forrester Research:

• “The use of mathematical algorithms and other innovations to extract meaningful information from the sea of raw data

collected by [IT] management and monitoring.”

Analyst defines ITOA applications:

• Root Cause Analysis – models, structures & patterns to pinpoint unknown root causes of system behaviour & descriptions

of IT infrastructure to pinpoint current – predict future system states & impact on those states

•Proactive Control of Service Performance & Availability – determine enterprise problem resolutions

•Problem Assignment – determine how problem can be directed for appropriate enterprise resolution

•Service Impact Analysis – determine multiple cause and rank for most timely & cost-effective correction

•Complement Best-of breed Technology – tools to gather data and used to improve fidelity of information

Definition of ITOA:

Is an approach or method applied to application software designed to retrieve, analyze and report data for IT operations.

Technologies that are primarily used to discover complex patterns in high volumes of often “noisy” IT system availability and

performance data. *IDC: Solutions that monitor, analyze, and optimize IT operations using live high volume, high velocity IT

machine data and Big Data architectures.*2015 IDC Rights Reserved

ITOA Definition

6

ITSM Market Dynamics

Today’s IT Service Management (ITSM) Market is largely split into two

sub-markets:

1) IT Operations Management (ITOM)

2) IT Operations Analytics (ITOA)

For many years ITOM has been the core of our ITSM business

• Resource Monitoring & APM

• Automation & Scheduling

• SME Tooling

7

ITSM Market Dynamics

NOW & FUTUREClients are now looking for an Analytics approach to ITSM problem

solving to meet the needs of tomorrow’s workforce, by delivering:

A collection of multiple data sources into a single repository with

search & analysis to improve problem detection and Time to

Resolution.

Ability to pinpoint anomalies to assist with root cause of known &

unknown system behaviour

IT infrastructure planning & optimization with ability to improve SLAs,

outages & problem resolution and take automated actions

8

ITOM & ITOA are converging…

Tomorrow

zITOM market will, to some extent, follow the trend in ITOM market, in that

customers will be moving away from traditional monitoring tools and begin to

adopt ITOA solutions that also offer “analytics with monitoring”.

• Clients are increasingly looking for

Service Management Tooling to do the

heavy lifting.

• Focus on both cost and skills leading to

clients requiring offerings that are both

- Simpler to run

- Easier to use

- Better out-of-the-box value

• Important to provide a bridge between

continuing clients needs for ITOM

solutions and new ways of working

with ITOA &

IOA-PI

zOI

IOA-LA

Compuware

9

“ITOA” Market Dynamics

Opportunities for ITOA

Cost Optimization, Hybrid Cloud, SaaS Intense focus on cost optimization is leading to new offerings in the market

place driven by workload growth, in many cases from mobile. Vendors are

positioning for thought leadership to become trusted advisor on managing z

cost. Importance of efficiency in offerings is also key in winning share.Sources: BMC Annual Mainframe Study 2013

1

2

3

Modern & Integrated IT Operations Experience (IT modernization and

Skills)Vendors continue to address skills issues in the mainframe market as well as evolving

offerings to become more integrated and efficient. Increased focus on simplified

experience to mitigate skills loss within datacentre and bridge skills requirements

between host, distributed and cloud.Sources: Gartner – Future of Mainframe

CA – Mainframe Study

zIT Operational Analytics, (Big Data Analytics, Cognitive) Most enterprises are not leveraging mainframe data to support data driven

decision making as much as they should. Considering the type of data stored

in mainframes – such as financial transaction data – enterprises are not

recognising the value of this data. Enterprises with heavy mainframe use

cannot afford to overlook this important source of value.Sources: Wikibon.org: Jeff Kelly

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12

What do customers expect to gain from ITOA ?

What Benefits do Users Expect to Gain –

Top ITOA Benefits

Top Benefits User’s Expect to Gain –

With ITOA by 2017

40%

63%

78%

70%

72%

51%

51%

53%

67%

67%

0% 20% 40% 60% 80% 100%

Application code defectImprovement

Application performanceservice levels improvements

Improved infrastructureavailability/reduced downtime

IT Staff Productivity

IT infrastructure capacityoptimization

IDC 2014 (*)

67%

66%

65%

63%

62%

58% 60% 62% 64% 66% 68%

Application end userexperience

Infrastructure capacityplanning

Statistical correlation

Virtual workloadplacement and

optimization in runtime

Proactive, predictiveperformance and trend

analysis

(*) IDC by 2017

(*) IDC, IT Operations Analytics Survey 2014

Z System Related ITOA Opportunities

Outage AvoidanceEnsure Availability of

Applications and Services

• Use Learning tools to

augment custom Best

Practices

• Improve Problem

detection across IT Silos

• Leverage Statistical

methods to maximize

predictive warning

Better Insight

Faster Problem Isolation

Find the Critical Data Faster with systems designed for no-touch

escalation and highlighting

• Identify problems quicker

with insight to large

unstructured data

• Isolate problems quicker by

including relevant

unstructured data into

problem investigations

• Repair problems quicker

with the right details more

quickly at hand.

Find Critical Data

Performance and Capacity

Track, Predict, and Optimize Predict Capacity and Performance

needs over time

• Track Capacity and

Performance of Applications

and Services in Classic and

future Cloud Environments

• Optimize Resource

Deployment with what-if and

best fit planning tools

• Escalate Capacity and

Performance problems

before they cause critical

failures

Knowledge

Customer Insight & Care

Reduce Customer Frustration by spotting their frustrations before

they call

• Dashboards for ease of

use

• Gain insight into what is

important to your line of

business/customer

• Decrease customer

downtime /outage costs

• Increase IT satisfaction

Pain Points

Customer Pain Points:• Problem & Historical Determination; Predictable actions; Capacity planning

• “Soft failures”, performance/availability issues

• Predictive outcomes

• Event management

• Systems of Record; Response to Systems of Engagement scaling 13

Predict:

Pro-Active Outage Avoidance

Predict problems before they occur Search & Analyze:

Quickly search and analyze large volumes of data from a single search bar

Perform log and performance analysis while searching

Correlate messages from multiple logs for end-to-end problem diagnosisOptimize:

Improve performance across IT Infrastructure

IBM is focused on managing end-to-end analytics for improved performance and workload management

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IBM Analytics solutions for z Systems

PredictIBM zAware

Proactive Outage Avoidance

Search & Analyze

IBM Operations Analytics for z Systems

Faster Problem Resolution

OptimizeIBM Capacity

Management Analytics (CMA)

zOI

Optimized Performance

“IBM ITOA Solutions

IBM z IT Operations Analytics – At a Glance

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Key Messages –

1. The IBM z Systems IT Operations Analytics combined with Service Management portfolio helps our clients in this transformation to greater agility in the way they transform their application deployments.

2. ITOA for z - SaaS or on-premise provides Analytics for Predictive, Search & Analyze, Optimization & Cognitive problem solving in a much faster timeframe provides a stronger IT framework

3. Integration of ITOA z provides complete view and insights of your systems, subsystems and application across your environments

4. Analytics delivers faster time to resolution & MTTR for z clients

5. Analytics Platform makes sure you’re providing the best analytics to help prevent outages, model workloads & helps with expert skills !

"ITOA z + Cloud = Insight to action in half the time !"

Main Message:

Costs and performance matter... optimizing

operational efficiency of your z Systems is an

ongoing challenge. In a world where time and

resource are at a premium, stay on top with on-

premise and cloud-based analysis software; for

answers in minutes not hours; quantified

savings, and embedded IBM expertise with

recommended actions !

Curriculum – 9 Sessions

Breakers F and Mandalay Ballroom B

SOD for zOI (CICS-OI) - Go to https://ibm.biz/try-zoi

SOD for zITOA (common platform) http://w3-

03.ibm.com/software/spcn/content/F080197Y39289C99.html

© 2015 IBM Corporation

z Systems SoftwareIBM Operations Analytics for z Systems v2.2

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Analyze various types of data (logs, metrics, events, trouble tickets) from multiple sources (mainframe and distributed)

Locate problems from system, configuration, software logs and performance metrics using rapid index search and pattern analysis

Isolate issues across various domains including OS, Middleware, applications, etc.

Leverage Expert Advice via links to support documentation and operations notes to resolve problems quickly

Visualize search results with analytic tools to rapidly determine root cause

Out-of-the-box analysis and insights for z/OS, DB2,CICS, IMS, Websphere, MQ, Network, Security as well as distributed systems

Enable early error detection and broaden scope of automation with event notifications

Fully customizable to meet your needs

SEARCH

ANALYZE Launch to Support Doc

RESOLVE

INTEGRATE

Accelerate problem isolation and identification … Reduce mean time to repair

• Network Insights

• Security Insights

• Event notification

• Hadoop Support

• Analysis of Performance Metrics (SMF real time Data

Provider)

• Integration with existing Service Management tooling

(Automation, Monitoring, Event and Incident

Management)

• Role-based Access Control

• Multi-time zone Support17

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Ineffective time spent in problem

determination and trial and error.

Incorrect problem identification may

result in the wrong fixes being applied.

More precise and early diagnosis can

shorten impact time and help you to

avoid a similar problem. Gain an edge

in your ability to respond to events.

Without IBM zAware With IBM zAware

Problem

Decidewhat to do

Business Impact

Application Steady State

shutdown restart

gathering of

diagnostic

information

Time Time

Problem

Decidewhat to do

Business Impact

Application Steady State

shutdown

gathering of diagnostic

information

restart

Little advanced warning

Detect changing conditions

More Precise Corrective

Action

Often, Multiple Attempts to

Correct Problem

IBM zAware can reduce time to repair to improve availability

• System z Integrated Information Processor (zIIP) &

System z Application Assist Processor (zAAP)

• Specialty processors have lower hardware

acquisition costs and zIIP’s & zAAP’s don’t impact

software pricing based on capacity

Systems

Management &

Optimization

Question: Are you getting the

most out of your zIIP engines?

IBM Capacity Management Analytics v2.1 (CMA)

• Prescriptive recommendation

of LPAR Policy.

• Monitor how well the specified LPAR

Policy is working

Question: Are you getting the most

out of your mainframe ?

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(CICS-OI)

CICS Operational Insights open beta ibm.biz/cicsoi-home (Beta)

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Predict

Expert AdviceAny competitor can isolate problems. IBM helps clients

quickly resolve them

Breadth of Searchable DataSearch across all of your IT operational data to quickly

resolve issues

Big Data PlatformBuilt on top of the IBM Big Data Platform; industry-leading

text analytics included

Mainframe SupportIngest data from both distributed

and z sources

Challenge: To diagnose service problems in applications, and the infrastructure supporting them, requires quickly analyzing incredible amounts of both structured and unstructured data

Search

IBM Operations Analytics – Log Analysis (IOA-LA)

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Performance Management + Predictive

Insights

• Integrated threshold automation and maintenance

• Anomaly detection

• Learn, Explore, and Try

• Continuous delivery

IOA-PI Predictive Insights

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ITOA Sessions

Session number Title Speakers

3957 Batch Job / Scheduling Analytics using IOAzSUNDARAVELU SHANMUGAM, IBMALBEE JHONEY, IBM

4440 A Look Into How IBM zAware Improves Availability Chris Brooker, IBM & Anuja Deedwaniya, IBM

4463 IBM zAware Client Experience Chris Brooker, IBM & Anuja Deedwaniya, IBM

4532 Bringing Real-time SMF Data to Life with ITOA for z Systems Alan Place, IBM & Barry Klutz, IBM

4561 IBM Operations Analytics for z Systems Client Experience Barry Klutz, IBM

5063 IT Operations Analytics = Bridging Business and IT Ann Dowling, IBM

5068 Introduction to Capacity Management Analytics Ann Dowling, IBM

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Customer Feedback Roundtables

• 6318 Common IT Operations Analytics Platform– In this roundtable session we will discuss the current state and the roadmap of IBM IT Operations Analytics platform. Are you putting IT

Ops Analytics to work for you, allowing your staff to work faster and smarter and manage your environment better? Discuss how the must-

have IT Ops Analytics tools will save you money and enhance your credibility (as regards SLAs) by cutting the mean time to repair

significantly. We'll discuss how to look at your data through Insight Packs while permitting machine intelligence to assist i n facilitating your

environment.

• 6319 Roundtable: IBM System z, built for cloud – In this roundtable, we will discuss how your needs are changing as pressure to adopt cloud service models increase. The

focus will include, how to offer traditional System z services in a platform as a service, or software as a service model. How to

enable end users to request resources in a self-service manner. What options are available to enable z/OS resources to

participate in a hybrid cloud application. Provide feedback on what cloud scenarios for IBM System z are being considered in

your organization, and what challenges exist that could be removed to make this transition less difficult.

• 6326 z Software Monitoring/Automation Futures– In this roundtable, we will discuss your needs in the Service Management Suite for z/OS that includes comprehensive

OMEGAMON monitoring and System Automation for z/OS capabilities. The focus will include IBM Service Management

Unite, the suite's new web user interface that integrates performance monitoring, automation and log analysis, simplifying

problem identification, problem isolation and service restoration. We want to hear your opinions about how Unite should be

enhanced in the future. What kind of workloads need to be managed? Are there essential functions you need to lower your

operational risk or manage IT costs? How should z Systems strategies such as mobile, DevOps, cloud or API management

be factoring into our solution?

Thank You

25

Notices and Disclaimers

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Copyright © 2016 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission

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IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided.

Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.

Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers

have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.

References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in

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Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials

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Notices and Disclaimers Con’t.

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Backup

28

• IBM makes the following statements of general direction:

• "IBM intends to enhance IBM Operations Analytics for z Systems to provide deeper operational insights, by combining

near real-time cognitive analytics that can pro-actively detect when systems are experiencing abnormal conditions with the

ability to evaluate enterprise operational data to surface problems at the time of impact. These enhanced features are

intended to deliver essential tools to users to avoid the disruption of business-critical workloads.

With its design for quick deployment and service life-cycle management, and its tight integration with IBM's IT Service

Management portfolio, the offering is intended to provide rapid time to value and aide customers in strengthening their ITSM

investments."

• IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole

discretion. Information regarding potential future products is intended to outline our general product direction and it should

not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a

commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future

products may not be incorporated into any contract. The development, release, and timing of any future features or

functionality described for our products remain at our sole discretion.

SOD – ITOAz/Common Analytics Platform

29

Reminder Current products available for sale Today:IBM Operations Analytics for z Systems v2.2

Capacity Management Analytics v2.1

zAware

IBM Operations Analytics – Log Analysis

IBM Operations Analytics – Predictive Insights

CICS Operational Insights (CICS-OI/zOI) currently in open beta

Part of RFA for IBM Service Management Suite for z/OS V1.4.0 – has been approved by legal.

• IBM makes the following statements of general direction:

– IBM intends to enhance the CICS Operational Insights open beta cloud service by (i) providing support for IBM DB2 for

z/OS, IBM MQ for z/OS, IBM WebSphere Application Server for z/OS, and IBM IMS; (ii) changing the name of CICS

Operational Insights open beta to be more z Systems-centric, thereafter to be called IBM z Operational Insights open

beta; and (iii) enabling clients to visualize how their operational environment compares to that of other anonymized

users of the service, such that they can determine their own system's performance against those users.

– IBM intends to make available a production level release of IBM z Operational Insights, to provide cloud services that

offer both no charge and chargeable levels of capability.

• IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole

discretion. Information regarding potential future products is intended to outline our general product direction and it should

not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a

commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future

products may not be incorporated into any contract. The development, release, and timing of any future features or

functionality described for our products remain at our sole discretion.

SOD – zOI (CICS-OI)

30

CICS Operational Insights open beta and IBM z Operational Insights open beta

The IBM z Operational Insights offering is a rebranding of the CICS Operational Insights open beta

offering. The IBM z Operational Insights open beta offering is available for preview, direct from IBM.

Go to https://ibm.biz/try-zoi

z Systems Software Product announcements at IC16

• zITSM

• zManage pillar consolidated announcement – Tuesday Feb 16 –

– Management suites - SMSz V1.4, PMSz V1.34 OMSz V1.4

– IBM Tivoli NetView for z/OS V6.2. 1

– OMEGAMON XE for z/OS JVM Monitor Feature

– IBM Service Management Unite V1.2

– SOD - Common Analytics Platform

– SOD / Rename – CICS Operational Insights to z Operational Insights

• zDevOps

• COBOL v6.1

• HACP v12

• Rational Programming Patterns V9.5

• Application Delivery Foundation for z/OS v1.2 - Name change for Enterprise COBOL Suite

• Application Delivery Intelligence 31

z Systems IT Service Management Key Messaging• Portfolio - Top level Message:

– Insight, Analytics & Actions for an optimized z Service Management Experience for Hybrid Cloud deployments.

• Alignment with z Messaging

– Main launch of z13s on Feb 16th will focus on #1 security and #2 hybrid cloud. #2 is the best alignment for us, because it builds towards the way that clients want more agility in the way they transform their application deployments and we as a Service Management portfolio need to help our clients in this transformation.

• Monitoring and Automation

– Integrated Service Management Experience with SMSz and SMU

– Java Monitoring provides complete view of JVM on z/OS, across WAS, CICS, IMS, DB2 etc.

• Analytics

– Analytics delivers faster time to resolution for z clients

• Collaboration Opportunities - One pager needed

– A number of design partnership opportunities to work with IBM in improving the story. We have beta programs across all our offerings, but are looking specifically for client participation on the following themes:

– SMU - This is an evolving story where we're building out our sub-systems use cases and want to work with clients to help

– Analytics Platform - Make sure we're providing the best analytics to help prevent outages and model workload

– z Operational Insights - Try it today to benchmark yourself anonymously with your peers and work with us on the future of it.

– JVM Monitoring - First release is available to buy now, but we're going to evolve and improve this and want to work with clients

– APM - Looking for sponsored users to identify the most critical scenarios to help understand health of most critical transactions and diagnose

Manage 2 – ITOA (Analytics includes IOAz & zOI)• Buyer: CIO /CTO/VP of Infrastructure/IT Operations Director or Manager

• Pain Point:

– I’m worried about maintaining SLAs with changing mainframe skills in my Operations Team.

– Is the time and effort associated with problem determination and problem resolution affecting application and system availability?

• IBM Solution: Integrated Operations Experience

– Key Products: IBM Operations Analytics for z Systems, z Operational Insights, Common Analytics Platform coming in 2H16

• Benefits:

– Faster resolution of problems by using Analytical approach to problem solving and restoring service

– Unique insights into your z environment delivered in an easy to use cloud environment to reduce costs and optimize

• Sales Link:http://w3-03.ibm.com/software/spcn/content/F080197Y39289C99.html & ibm.biz/try-zoi

• Typical deal size: $50K-$100K (small client), $225K-$700K (Medium client) $1M-$1.5M+ (Large client)

– Targeted accounts: All z Customers; plus OMEGAMON or CA/BMC/Compuware Monitoring tools

• What’s new for 2016:

– 4Q15 – IBM Operations Analytics for z Systems v2.2 – Accelerate problem isolation & identification Reduce mean time to repair

– 1Q16 - z Operational Insights open beta launched with extended CICS insights, gamified efficiency comparison feature & published

report concepts for other z subsystems including MQ, DB2 & IMS.

- ITOAz/Common Analytics Platform - Statement of direction announce Interconnect 2016.

Pain Point Area Products BU

Security Compliance and risk Best Practices for

Mainframe Risk

Management

zSecure, Guardium, Qradar,

AppScan

Security

Managing who has access to what and ensuring

separation of duty is complex and risky!

Identity Management for

System z

IBM Security Identity

Manager

Security

Improving bottom line of the business under

tight budgets and global competition

Right Time Analytics IDAA, InfoSphere DataStage,

Cognos, SPSS

Analytics

Losses to to fraud, brand image impact,

regulatory fines

Real Time Analytics IDAA, SPSS, ODM Analytics

Changes to mainframe applications is not

competitive and expensive

Z Systems DEVOPS RDz, RTC-EE, Cobol, Java,

RT-UD

Systems z S/W

Incorporating mainframe applications into new

applications is proprietary and difficult

APIM for z Systems APIM, DataPower, zOS

Connect

Systems z S/W

New applications or enhancing existing

applications is too expensive

Java on z Systems VUE products, ODM, JVM

Monitor

Systems z S/W

Trouble shooting and debugging production is

too complex and impacts our SLAs

IT Analytics IOAz, zOI Systems z S/W

z Systems 2016 Pain Points

35

Sessions approved – Analytics

Session

number Title Abstract Speakers

3957 Batch Job / Scheduling Analytics using IOAz

Continuous Service Improvement for the Mainframe Batch Jobs through: Visibil ity to job & schedule hotspots (based on real-time &

historical data) Real-time identification of abnormal behavior l ike (Jobs running for longer time compared to its normal behavior without

manual configuration of normal runtime) Detect behavioral anomalies in Job execution & highlight the critical path (based on

dependency) for risk mitigation - before it becomes service impacting. Visibility to job & schedule efficiency ( to optimize the batch

windows) Central infra & application log analytics solution (to enable accelerated isolation & resolution of Job Abend issues)

SUNDARAVELU SHANMUGAM, IBM,

ALBEE JHONEY, IBM

4440

A Look Into How IBM zAware Improves

Availabil ity

Does it take a lot of skil ls and time to wade through the large volume of logs to find the problem? Wouldn't you like to knowas soon as

the system starts experiencing unusual situations? IBM zAware delivers on IBM's continuing drive to improve System z availability by

early detection of anomalies in z/OS system behavior. With the new IBM z13 system, IBM zAware has added support for Linux logs

anomaly detection in addition to the z/OS message anomaly detection. In this session you will learn about the new features and

enhancements in this cutting edge analytics solution.

Chris Brooker, IBM,

Anuja Deedwaniya, IBM,

4463 IBM zAware Client Experience

In this session the audience will learn how an IT shop identifies unusual behavior within its IBM z/OS environment, gains theability to

automatically identify the root cause of a problem, reduces problem determination time and avoids potential risks when it uses the IBM

System z Advanced Workload Analysis Reporter (zAware) feature of the IBM z server

Chris Brooker, IBM,

Anuja Deedwaniya, IBM

4532

Merged: Bringing Real-time SMF Data to Life

with New ITOA for z Systems

SMF data is traditionally used to performance tuning, chargeback and capacity planning. See how IBM is bringing this valuabledata

source into the light with tailored views in near real time to supplement Operations Analytics. Improve Search capability by linking

messages to ‘l ive’ system statistics. Predict when problems are going occur with ‘l ive’ data. Optimise your system’s performance on the

fly using warnings that performance is degrading as it happens. We no longer have to rely on the rear view mirror perspective, sifting

through the data for the root cause. Be proactive and solve problems before they happen and arm yourself to be able to recover quickly

from any problem with the SDE.

Alan Place, IBM

Barry Klutz, IBM

4561

IBM Operations Analytics for z Systems

Client Experience

Join us for this client experience session where you'l l gain insight on how IBM Operations Analytics for z Systems helps a customer

solve and avoid real world problems. Hear how a leading service provider uses IOAz to reduce the amount of time required to

diagnose and resolve problems and avoid service outages for his clients. Barry Klutz, IBM

5063

IT Operations Analytics = Bridging Business

and IT

The ability to meet customer demands now and in the future is a critical function in any business. Being caught by surprise by spikes in

IT demand from the business could mean you are not just leaving money on the table, but also not meeting your customers' needs.

Come see how to collect, organize and convert infrastructure data into business-relevant information, and how solutions from IBM can

help you to 1) describe and understand current state 2) predict future trends and growth and 3) provide prescriptive optimization

recommendations to address gap analysis or anomaly detection "what-if" scenarios. The insight you gain will allow you to better handle

business dynamics of the applications that consume IT infrastructure resources. Ann Dowling, IBM

5068

Introduction to Capacity Management

Analytics

With new and evolving business requirements, it becomes more important than ever to quickly understand how a change in business is

going to impact the IT demand and whether there is sufficient infrastructure capacity to satisfy the demand. This makes capacity

management pivotal to an organization to ensure optimized resource utilization, while at the same time guaranteeing application

performance. In this session, see how IBM’s Capacity Management Analytics solution enables the management of the complete IT l ife

cycle, with cost effective analysis of usage, service objectives, resource util ization, system tuning, accounting, cost recovery, and the

measurement and management of available and planned capacity. Ann Dowling, IBM 35

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