nyc uxpa: wud 2013 - maya jackson (part 2)

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Part 2 of a 6-person panel for NYC UXPA's World Usability Day 2013 - Healthcare: Collaborating for Better Systems.

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Page 1: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

Your Trusted User Experience Research Partner.

When UX Can Be Life or DeathTesting For Medical Devices and Applications

Page 2: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

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Panelist

Maya JacksonUX Research Manager, AnswerLab

Email: [email protected]

AnswerLab

15 West 26th St, Suite 200

New York, NY 10010

#wud2013

Page 3: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

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Why is Medical Device & Application Testing Important?

• WHO estimates that 1.5 million different medical devices exist in the world

today1

• Research2Guidance posits that the mobile health app market may reach

$26 billion by 20172

• Bloomberg BusinessWeek reports there are 97,000 mobile health

applications available for download at major app stores3

1 http://www.who.int/mediacentre/factsheets/fs346/en/

2 http://www.research2guidance.com/shop/index.php/mhealth-report-2

3 http://www.businessweek.com/articles/2013-09-26/fda-regulators-eye-medical-apps-for-mobile-devices

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Who Decides What’s Safe?

Page 5: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

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5 Tips for Conducting Medical

Device & Application UX Testing

Page 6: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

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1. Select Tasks Based on Their Risk Level

Identify Prioritize Arrange

Page 7: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

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2. Conduct Testing in a Realistic Environment

Page 8: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

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3. Engage the Right (and Right Number of) Users

FDA Guidelines recommend 15 users per discrete segment

HCPs Caregivers Patients

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4. Test the Complete System

Page 10: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

5. Moderate and collect Data to Evaluate and Control Bias

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Page 11: NYC UXPA: WUD 2013 - Maya Jackson (Part 2)

Your Trusted User Experience Research Partner

Thank You.Maya JacksonUX Research Manager, AnswerLab

646.553.5504

[email protected]

www.answerlab.com | Twitter: @AnswerLab

#wud2013