nybf 2014 - designing the next generation onboarding
TRANSCRIPT
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Designing the Next Generation of
Onboarding
New York Business Forum, NYC, 4 March 2014 Geert Matthys, Global Head of Client Care Solutions, Deutsche Bank Graham Warner, Global Head of Online, Mobile & Desktop Client Access, Deutsche Bank Matteo Monaco, Head of Corporate Sales, North America, SWIFT
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Agenda
Questions
- What is the ideal solution?
- Not every company or person is the same
- What problems should be addressed?
Designing the Next Generation of On-boarding
Setting the scene
Corporate Market – North America
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SWIFT for Corporates
Payments
Cash Management
Foreign Exchange
Multi Asset Class Matching
Trade Finance
Supply Chain Finance
Regulatory Reporting
eStatements
eBAM
Reference Data
Global Industry Standards
Implementation Guidelines
Fast Onboarding
SEPA
Dodd-Frank / EMIR
Personal PKI Certificates
User Entitlements
Traceability
Single Sign-on
Payment Assurance
Faster Payments
Pre-shipment Finance
Post-shipment Finance
A/R Reconciliation
3
SWIFT’s Training & Consulting Services
Trouble-free payments and regulatory compliance
Identity and mandate management
Certainty and efficiency in the supply
chain
Secure business connectivity
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Corporate Adoption - Executive summary – 2013
New corporate groups in 2013 173 (20% vs. 2012)
20%
10% 70%
Americas
Asia Pacific
EMEA
Traffic (FIN 31% FileAct 41% Q4 2013 vs. Q4 2012)
Bank adoption
908 banking groups
offering corporate connectivity
46 banking groups certified
573 banks (BIC8)
117 countries
Corporate Group adoption (BIC8)
3SKey: 36 banking groups
BPO: 55 banking groups
31%
FORTUNE Global 500
On SWIFT
4
1200+ Corporate
groups connected
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Setting the scene
Customer experience is
key Simplistic
Fast More service
oriented
Low Risk Automation
5
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Identifier Deutsche Bank
IMPORTANT NOTES WHEN
WORKING WITH SCREENSHOW'S
SAVE AS .PPTX ONLY
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DISCLAIMER
A disclaimer is not usually required for screenshows. However, it may
be required depending on the presentation's contents/use. Users
should consult Legal/Compliance as required.
SWIFT Business Forum New York
March 2014
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Identifier Deutsche Bank
IMPORTANT NOTES WHEN
WORKING WITH SCREENSHOW'S
SAVE AS .PPTX ONLY
PRINTING INSTRUCTIONS
In order to print correctly, ensure the following print settings are used:
— Color/grayscale: Color (regardless of printing in b/w)
— Scale to fit paper: ON
— Print hidden slides: OFF
WORKING WITH CHARTS: BEST PRACTICE
Charts should use MS Graph. Note there are still printing issues
when trying to print in greyscale. The best way to work with charts is:
— Copy MS graph objects off the edge of the slide
— Open charts by right-clicking on the MS Graph object and select:
Chart Object > Open
— Make required edits
— Copy the MS Graph object and paste as a picture :
Home > Clipboard > Paste > Paste Special > Picture
(Enhanced metafile)
— Position the chart on the slide and ungroup (Ctrl + Shift + G).
This enables printing in greyscale
DISCLAIMER
A disclaimer is not usually required for screenshows. However, it may
be required depending on the presentation's contents/use. Users
should consult Legal/Compliance as required.
Designing the Next Generation of Onboarding
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
8
What Problems should be
addressed?
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
• Which Legal Documentation?
• Which Corporate Documentation requirements?
• How to open / close accounts, enable account products?
• How to manage mandates?
• What is the process, who must do what and when?
• How do we enable people to get access to our accounts?
• What are the risks associated with wet signatures?
• Are electronic signatures acceptable?
• How long does it take?
• What is the cost?
• Who can do what with my accounts?
• If there is an issue where should I go?
• What is happening with my problems?
What problems are we trying to solve?
9
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 10
Implementation, maintenance and
service should not be so costly and
it must be quick!!
Cost & Time
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 11
We need to know who can do what
with our accounts!!
Risk of Fraud
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 12
It must be easy & quick to get service!!
Too difficult
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
13
Not every Company or Person is
the same
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 14
It must be very easy to do it ourselves or we should get
personalized help
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
15
It should all be electronic
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
16
It should all be standardized
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
17
Corporate
We should be at the center
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
18
SWIFT
SWIFT should be at the center
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
19
SWIFT
SWIFT should be at the center
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
20
Bank
The Bank should be at the center
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
21
What is the Ideal Solution?
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
22
It needs to cover all the services to get
an account that works
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York 23
End to End Transaction Banking Service & Inquiry Management
Product
Presentation
Business Set
Up
Documents &
Contracts
Manage
Accounts
Manage
Products
Manage Users
& Permissions
Client Adoption
Product
Implementation
What does it mean?
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
24
It needs to be modular to adapt to
different environments & preferences
The building blocks must fit together
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
25
Key Building Blocks
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Identifier
Deutsche Bank Graham Warner & Geert Matthys
SWIFT Business Forum 2014, New York
3/5/2014 2010 DB Blue template
26
Assembled according to
Self
Service
Bank
Proprietary
Non Self
Service
Bank
Agnostic
Manage Accounts Manage Products
Manage Users
Problem Resolution
Effectiveness
Company’s
Preferences
Interoperable
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