nvq portfolio 2011-12

NVQ PORTFOLIO

2011 / 12

Experts in Training Nationwide Apprenticeships | Commercial | NVQs

www.businessimpactuk.com

“Productivity”, “Lean Thinking”, “Continuous Improvement” and “Waste” – all these terms are synonymous with the Manufacturing and Engineering Sector. The reality is that manufacturing organisations have struggled for decades in a highly competitive environment to reduce defects and waste whilst battling to create optimum flow by using Lean principles. With more pressure on companies than ever before, these tools are now being adopted on a wider scale. The Public and Service sectors are using them increasingly to help reduce costs, whilst ultimately achieving more value for their customers. Programme: BIT explores the concept of continuous

improvement and demonstrates how eliminating waste, reducing variation and preventing defects can dramatically improve business performance. From the Japanese 5S method to the Kaizen approach, the programme covers the most up to date management thinking. Delivered at your workplace, the programme sees your employees implementing improvement projects on your shop floor.

Units: Units typically include; complying with

statutory regulations & organisational safety requirements, contributing to effective team working, applying workplace organisation techniques, applying continuous improvement (Kaizen) techniques, creating visual management systems and applying problem solving techniques.

Length: Typically up to 20 weeks (depending on

individual circumstances & company requirements)

Target: Anyone involved in production / operations on

the shop floor Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &

techniques to be agreed plus 3 x improvement projects (Quality, Cost & Delivery)

Funding: There may be funding available for this

programme. Please contact us directly to see if any of your learners are eligible.

Benefits:

• Proven productivity improvement model

• Phased and structured

approach

• Accredited against a national standard

• Deliver improved

workforce capability

• Increases a “can do” and “know how”

• Sustainable through

champions

• Quantified monetary savings (ROI) are created as part of the BIT programme and agreed in advance

Level 2 NVQ Diploma in Business Improvement Techniques (BIT)

“Experts in Training Nationwide”

Following on from Level 2, this Business Improvement Techniques qualification at Level 3 is designed for employees that have an important role to play within the business. The qualification enables those individuals to develop the skills they need to be able to act as continuous improvement facilitators / lean champions within the organisation and lead improvement projects. Programme: The training is followed by three facilitated

improvement projects where the learner utilises the tools and techniques they have learned.

Units: The qualification includes training in the

following areas; Leading Effective Teams, Applying Problem Solving Techniques and Creating & Maintaining Standard Operating Procedures plus an additional unit from; Flow Process Analysis, SMED (a waste reduction tool to assist rapid changeover) and TPM (Total Productive Maintenance)



Target: Managers, Team Leaders, Supervisors,

Lean Champions, Change Agents Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &

techniques, 3 x improvement projects plus on the job assessments with reviews.



Benefits:

• Reduce costs, variation and waste

• Improve business performance

• Maximise profits and

revenue

• Helps reduce workplace accidents

• Achieve results with

minimal disruption to operations

• Improved staff morale

• Nationally recognised

Qualification

Level 3 NVQ Diploma in Business Improvement Techniques (BIT)


While many organisations have successfully applied the principles of Lean Manufacturing to the factory floor, often companies overlook the benefits that streamlining administrative functions can deliver to the bottom line and to customer service. Programme: The qualification is designed to assist

organisations in improving their business activities by applying the tools & techniques of continuous improvement. Business Impact have adapted the BIT qualification and adjusted the focus to reflect the office and administrative support functions. The programme is designed to ensure that all activities add value and are sustainable impacting on Quality, Cost and Delivery performance that; eliminates the risk of a poor service reaching the customer, reduces operational costs and improves profitability & competitiveness.

Units: The qualification includes training in the

following areas; workplace organisation, the identification and elimination of waste, operational effectiveness, team work & communication and improvement & productivity.



Target: Any office based member of staff Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &

techniques, 3 x improvement projects Funding: There may be funding available for this


This qualification is available at Level 3.

Benefits:

• Drive waste out of current processes

• Improve business procedures

• Reduce customer

complaints

• Reduce mistakes and paperwork

• Improve customer

services

• Improve order accuracy & processing

• Improve response time

• Improved staff morale,

attitude and performance

• Nationally recognised Qualification

Level 2 NVQ Diploma in Business Improvement Techniques (BIT) – Lean Office


Programme: This NVQ at Level 2 covers a range of

manufacturing processes which are common to a variety of industries and sectors. It is suitable for operators engaged in a wide range of production / operational processes. Confirmation of competence is assessed via a series of on the job observations each with a review and is carried out during normal working hours.

Units: The qualification includes training which

could be in the following areas; workplace organisation, the identification and elimination of waste, operational effectiveness, team work & communication and improvement & productivity. Or can be agreed by the company to meet internal requirements.



Target: Any staff on the shop floor involved in

production & operations Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &

techniques, 3 x on the job assessments & review



This qualification is not available at Level 3.

Benefits:

• Improved business performance to assist in winning contracts

• Maximise profits and revenues

• Helps reduce workplace

accidents

• Improves employee morale and motivation

• Highlights the skill of the

workforce to existing and potential customers

• Buy into the best

methods of working from employees and maybe a starting point for a learning journey


Level 2 NVQ Diploma in Performing Manufacturing Operations (PMO)


Benefits:

• Improved business performance to assist in winning contracts

• Maximise profits and revenues

• Helps reduce workplace

accidents







Programme: It goes without saying that well organised warehousing & storage benefits a company. It will improve productivity while creating a safer working environment. One way of ensuring that is to have staff with the requisite skill levels. You can ensure they do with a nationally recognised Warehousing & Storage Qualification; which will help them maximise their potential, improve their knowledge and make them more motivated and productive.

Units: The qualification includes training which

could be in the following areas; workplace organisation, the identification and elimination of waste, operational effectiveness, moving & receiving goods, placing goods in storage, maintaining H&S in a logistics environment, process orders for dispatch, team work & communication and improvement & productivity. Or can be agreed by the company to meet internal requirements.



Target: Any staff that work in a Warehousing,

Storage or Logistics Environment Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &

techniques, 3 x on the job assessments & review



This qualification is not available at Level 3.

Level 2 Certificate in Warehousing & Storage


Programme: This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills.

Units: Units typically include; work in a business

environment, communicate in a business environment, solve business problems, deliver, monitor & evaluate customer service to internal & external customers, provide reception services and produce documents in a business environment.

Length: Typically up to 30 weeks (Depending on


Target: Any individual that works in an administrative

role e.g. Admin Assistant, Secretary, Payroll. Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &

techniques and on the job assessments with reviews.



This qualification is also available at Level 3

Benefits:

• Improved time management

• Increased productivity

• A reduction in administrative errors

• Improves employee

morale and motivation

• Highlights the skill of the workforce to existing and potential customers



• Nationally recognised qualification

Level 2 NVQ Diploma in Business & Administration


Level 2 NVQ Certificate in Customer Service

Programme: This Level 2 NVQ Certificate in Customer Service is designed for learners who need to develop or consolidate their skills.

Units: Units typically include; giving customers a

positive impression of the organisation, promoting additional services or products to customers, processing customer service information, going the “extra mile” in customer service, providing good customer service within the rules and living up to the customer service promise.



Target: Any individual that works in a customer

service environment e.g. Customer Service Advisor, Contact Centre Operator, Bank / Building Society Customer Advisor.

Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &





Benefits:



• A reduction in customer complaints

• Consistent delivery of customer service excellence within your organisation

• Customer queries are dealt with quickly and resolved effectively








Level 2 Diploma for IT Users (ITQ – Information Technology Qualification)

Benefits:



• Evaluating the impact of ICT

• Developing new tools and techniques







Programme: This Level 2 for IT Users is designed for learners who need to develop or consolidate their skills.

Units: Units typically include; IT troubleshooting, IT

maintenance, specialist / bespoke software, using IT to exchange information, email and spreadsheets.



Target: Any individual that works in a customer

service environment e.g. Customer Service Advisor, Contact Centre Operator, Bank / Building Society Customer Advisor.





This qualification is available at Level 3.


Level 2 NVQ Certificate in Team Leading

Benefits:


• Effective Team Leaders / Supervisors

• Improved supervisory & leadership skills

• Developing new tools and techniques







Programme: The Level 2 NVQ Certificate in Team Leading is designed for Team Leaders who are primarily concerned with motivating their team members and achieving agreed outputs, with limited authority for deploying resources. Flexibility is achieved through two optional units which compliment three mandatory units designed to develop the core competences needed by today’s Team Leaders.

Units: Units typically include: managing personal

development, developing working relationships with colleagues, communicating information and knowledge, planning, allocating and monitoring work of a team and supporting team members to identify, develop and implement new ideas.



Target: Any job role in any industry sector that

involves team leading / supervisory responsibilities.






Level 3 NVQ Certificate in Management

Programme: The Level 3 NVQ Certificate in Management is designed for Managers / Team Leaders with a range of responsibilities including: allocating work to people, achieving specific results, managing resources and with some degree decision making.

Units: Units typically include: managing personal

development, set objectives and provide support for team members, planning, allocating and monitoring work of a team and supporting team members to identify, develop and implement new ideas.



Target: Any job role in any industry sector that

involves team leading / supervisory / management responsibilities.





Benefits:


• Effective Team Managers / Leaders / Supervisors

• Improved supervisory & leadership skills

• Developing new tools and techniques for the team

• More structured and improved team performance








“Productivity”, “Lean Thinking”, “Continuous Improvement” and “Waste” – all these terms are synonymous with the Manufacturing Sector. This qualification is designed for learners who are working in a food manufacturing environment or a supply chain environment. It offers a sustainable Continuous Improvement Programme for the workplace. Learners will have the opportunity to develop the skills and knowledge required to prove their competence at work. Programme: It explores the concept of continuous

improvement and demonstrates how eliminating waste, reducing variation and preventing defects can dramatically improve business performance. Delivered at your workplace, the programme sees your employees implementing improvement projects on your shop floor.

Units: Units typically include; complying with

statutory regulations & organisational safety requirements, contributing to effective team working, applying workplace organisation techniques, applying continuous improvement (Kaizen) techniques, creating visual management systems, applying problem solving techniques and food manufacturing excellence knowledge.



Target: Anyone involved in food manufacturing /

processing environment Enrolment Session: 2.5 hours (max 12 per group) Other Sessions: Training sessions on the necessary tools &

techniques to be agreed plus improvement projects




Benefits:

• Proven productivity improvement model

• Phased and structured

approach

• Accredited against a national standard

• Deliver improved

workforce capability

• Increases a “can do” and “know how”

• Sustainable through

champions

Level 2 Certificate Proficiency in Food Manufacturing Excellence


Current Clients


Case Studies


Kirklees College Business Improvement Techniques Level 2 Lean Office

Kirklees College identified the need to implement a new organisation structure to improve staff utilisation and their performance against key Learning & Skills (LSC) metrics in 2010. They operated two teams responsible for managing their contact with employers (14-19 and 19+) but given historical, geographical and physical constraints they occupied different offices and operated different processes. The college joined together with Business Impact UK Ltd. Kirklees College’s need was to enable their staff to gain accreditation in NVQ in Business Improvement Techniques (BIT) and to test the application of Lean in a learning and skills environment. They delivered a series of Kaizen workshops (to identify the required improvements using 5S / 5C process mapping tools) and a review of their roles, culture and behaviours to generate their improvement plan. The improvements for Kirklees College included:

• Improved delivery effectiveness (>40%) from the baseline process measurement

• 10% improvement in staff efficiency

• Improved performance within the Compliance & Partnerships

Team (<5% error rate)

• Higher office space utilisation (2 offices into 1)

• A 15 point improvement in the 5S / 5C score

• Higher staff morale

• Seven employees at Kirklees College gained their NVQ in BIT in 2010

• Standardised processes and training given to those in newly

defined roles

Lesley Holdsworth of Kirklees College said: “Our processes and procedures needed to change. It was great to be involved in the project and to find some really good ways of doing things better. We are the people who do this day to day and we have made life better for ourselves.”


CASE STUDY 2


CASE STUDY 3


CASE STUDY 4


CASE STUDY 5


Business Impact UK Ltd Endurance House

Colmet Court Gateshead NE11 0EF

Switch: 0191 4971920 Sales: 0800 977 8566

Email: [email protected] Lean Academy: [email protected] Apprenticeships: [email protected] Web: http://www.businessimpactuk.com Blog: http://www.businessimpactuk-lean.blogspot.com/ Apprenticeship Blog: http://businessimpactuk-apprenticeship.blogspot.com/ Twitter: http://www.twitter.com/BI_UK Apprentice Twitter: http://www.twitter.com/BIUKApprentices Facebook: http://www.facebook.com/BusinessImpactUKLtd Apprentice Facebook: http://www.facebook.com/pages/BIUK-Apprenticeship-

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nvq portfolio 2011-12

Education

training sessions

necessary tools techniques

x improvement projects

problemsolving techniques

business proceduresactivities

lead improvement projects

lean principles

lean thinking