NSW MINING Learning from the past for a safer future NSW MINING Learning from the past for a safer future.

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NSW MINING Learning from the past for a safer future NSW MINING Learning from the past for a safer future Slide 2 NSW MINING Learning from the past for a safer future Geoff Denman and Jem Wallis Slide 3 Is that a good sign? Improving Visual Communications for OH&S in Coal Mines Slide 4 Emerging Risks Report Slide 5 NSW MINING Learning from the past for a safer future Underwriters take risks every day of their lives, yet many are unaware of the subconscious thoughts that are clouding their judgments. Behavioural Theory tells us there are many unintended filters which distort the way we think about risk. Insurance professionals will benefit by being aware of these biases, leading to clearer thinking and a better management of risk. Lloyds believes a better understanding of these issues will be of great benefit to our industry. Slide 6 NSW MINING Learning from the past for a safer future 1.Personality affects perception of risk 2.Some groups perceive risk differently to others 3.Attitudes to risk depend how it is presented 4.Emotion is a driver of behavior 5. Communication of risk is challenging Slide 7 NSW MINING Learning from the past for a safer future Emotion is a driver of behaviour Slide 8 NSW MINING Learning from the past for a safer future Slide 9 Effective persuasion is discovering what people already believe Slide 10 NSW MINING Learning from the past for a safer future And then playing that back to them in an engaging way Slide 11 NSW MINING Learning from the past for a safer future Its difficult managing and bringing people along with you Slide 12 NSW MINING Learning from the past for a safer future We call it - The Insightful Truth Slide 13 NSW MINING Learning from the past for a safer future The creative expression is - The Inspirational Truth Slide 14 NSW MINING Learning from the past for a safer future Applying this to visual messages in mines Slide 15 NSW MINING Learning from the past for a safer future Focus groups in representative Underground and Open-cut mines in NSW and Qld Slide 16 NSW MINING Learning from the past for a safer future Angus Place, NSW Springvale, NSW Newlands, QLD (Open-cut) Bulga, NSW (Washery) Western Coal Services, NSW (Washery) Oaky North, Qld Rolleston, Qld (Open-cut) Slide 17 NSW MINING Learning from the past for a safer future Audit of existing communications Slide 18 NSW MINING Learning from the past for a safer future General Compliance Signs Have Highest Spontaneous Recall Slide 19 NSW MINING Learning from the past for a safer future But no spontaneous recall of other Visual Health & Safety communication Slide 20 NSW MINING Learning from the past for a safer future Clutter Lack of Rotation Lack of Relevance Emphasis on Verbal Communication Slide 21 NSW MINING Learning from the past for a safer future Explored Health & Safety messages from around the world Slide 22 NSW MINING Learning from the past for a safer future What struck a chord Slide 23 NSW MINING Learning from the past for a safer future Developing The Insightful Truth 1. A respect for hazards 2. Accidents will happen but are preventable 3. Most accidents caused by human error/poor decision complacency Slide 24 NSW MINING Learning from the past for a safer future The Insightful Truth Years of experience and training can be undone by just one moment of complacency or poor judgment. Slide 25 NSW MINING Learning from the past for a safer future The Inspirational Truth What ARE you thinking? Slide 26 NSW MINING Learning from the past for a safer future 7. Work In Progress Slide 27 NSW MINING Learning from the past for a safer future Very positive response High level of impact and arrest attention Graphic images Clear consequences Simple and clear message Consistent Main Message Inferred You need to stop and think You need to keep your mind on the job (avoid complacency) In the end your safety is up to you There are major consequences if you take risks Confirmation of rotation strategy (every 3-4 months) you stop looking at them once theyve been there a while Slide 28 NSW MINING Learning from the past for a safer future Conclusions 1.Rotation of visual material and messaging quarterly Different OH&S theme each time 2. Make it Relevant Poor decision making Near misses 3. Optimise the execution Link visual OH&S communication with verbal reinforcement Keep it simple 4. Placement and prominence is key De-clutter Site specific audit Slide 29 NSW MINING Learning from the past for a safer future Thank-you