nrf16 retail's digital inflection point
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Digital Inflection
Snehanshu Shah - Global Vice President, SAP Innovation Center of Excellence
Merijn Helle – Vice President Retail & Fashion, SAP
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Incremental Improvement Isn’t Enough
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Hiding from change isn’t an option
Following the crowd isn’t the answer
Become adaptable, agile, fast moving, hyper aware
WHAT DOES IT TAKE TO LEAD?
Your Call To Action … Reimagine
Customer
Experience
$
Business
ProcessBusiness
Models
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Technology trends that are enabling disruption
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Artificial Intelligence | Machine LearningHuman Like Automated Decision Making Optimizing Business Processes
Internet of ThingsDriving Contextual Awareness in All Interactions
Enterprise SimplificationEnterprise-wide Data Fabric driven Big Data & In-Memory Architectures
Bridge the Digital & Physical
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Deliver Luxury Service
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Start With Your StoryStay True to Your Brand
Digitize Your Customer InteractionsSingle Customer View | Seamless Multichannel Customer Experience
Evolve to a Single Digital Enterprise PlatformCompetitive Advantage with Data | Simplify Your IT Infrastructure
Start Small | Accelerate | Adapt FastPrioritize & Digitize Customer Interactions & Journeys
How To Start…
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Use the design thinking Process to transform your customer journey
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Simplify & Delight
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“Great people become exceptional at
what they do because of the speed that
they can interact with the data. That is
where I think the world is headed.”
David Schwarzbach, VP & CFO
eBay North America
Treat Data As An Competitive Asset
Adopt Smart Algorithms & Machine Learning
Anticipates consumer behavior
500Metrics analyzed to identify outliers
100%Accuracy
97%Confidence that a signal is a true positive
6 weeksProject duration
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Digital Enterprise
Digital Economy
Digital Platform
HANA Cloud Platform
IoTPlatform
IoT
Applications
HANA Platform
any DB Hadoop
Analytics
Disrupting and leading will require a Digital Platform
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Let SAP Help You Get Started …
Develop Your Digital Story
Map Customer Journey
Deliver Your Digital Prototype
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Thank you
Contact information:
Snehanshu ShahGlobal Vice President
512.300.6719
@whizdog