NPS® Benchmark ChartsFrance, Germany, United Kingdom

2010

© 2010 Satmetrix Systems, Inc. All rights reserved • 2

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Full reports for each of the 7 industry sectors and 3 countries profiled in these charts may be purchased online at:

http://www.netpromoter.com/resources/benchmarks.jsp

© 2010 Satmetrix Systems, Inc. All rights reserved • 3

© 2010 Satmetrix Systems, Inc. All rights reserved • 4

© 2010 Satmetrix Systems, Inc. All rights reserved • 5

© 2010 Satmetrix Systems, Inc. All rights reserved • 6

© 2010 Satmetrix Systems, Inc. All rights reserved • 7

© 2010 Satmetrix Systems, Inc. All rights reserved • 8

© 2010 Satmetrix Systems, Inc. All rights reserved • 9

© 2010 Satmetrix Systems, Inc. All rights reserved • 10

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© 2010 Satmetrix Systems, Inc. All rights reserved • 12

© 2010 Satmetrix Systems, Inc. All rights reserved • 13

© 2010 Satmetrix Systems, Inc. All rights reserved • 14

London Office3rd Floor, Colet Court100 Hammersmith Rd.London W6 7JPPhone: +44(0) 845 371 1040Fax: +44(0) 845 371 1041

New York Office450 Seventh AvenueSuite 1601New York, NY 10123-0101Phone: 646.935.3500Fax: 646.935.3501

Headquarters2755 Campus Dr., Suite 300San Mateo, CA 94403Phone: 650.227.8300Toll Free: 1.888.800.2313Fax: 650.227.8301

Paris Office112, avenue Kleber75116 Paris Cedex 16Phone: +33 (1) 47 55 30 00Fax: +33 (1) 47 55 74 39

India OfficeG1, Tejaswini, Technopark CampusTrivandrum, Kerala 695581IndiaPhone: +91 471 401 6700Fax: +91 471 401 6701

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