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Notice: Avaya obtained this information from industry consultants, customers, published research, trade journals and internal research. To the best of our knowledge, this presentation is based on the most current information available as of the date of printing. Although reasonable efforts have been made to assure freedom from errors, Avaya Inc. is not responsible for the accuracy of the information contained in this document. DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION. How to win against Cisco UCM with Avaya Aura

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2 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. The information discussed and presented is Avaya proprietary and intended for the sole use of Avaya associates and authorized Business Partners for the purpose of selling Avaya solutions and services. Use of any of this information by any organization attempting to sell non-Avaya solutions and services is strictly prohibited. DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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3 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Cloud Services Virtualization Productivity Customization Business Intelligence Social Networking 3 BYOD support Cant connect ! Quality of service Network overloaded! Always-on 3-5 devices per user Security Virtualization Administration Collaboration Trends vs IT Concerns CAPEX-OPEX DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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44 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Overview Cisco focus is considered in the following strategies: Enterprise networking, Data Center, Security, Service Provider Networking, Collaboration and Services Cisco product categories consist of : 1.Switching (fixed switching, modular switching, and storage); 2.NGN Routing (high-end routers, mid- range and low-end routers, and other NGN Routing products); 3.Service Provider Video (connected devices, video software and solutions, cable access and NDS); 4.Collaboration (unified communications, contact center and Cisco TelePresence); 5.Wireless; Data Center; 6.Security; 7.Other Products consists primarily of emerging technology products and other networking products. Collaboration considers Unified Communications, Video and Contact Center solutions Millions US dollars. DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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5 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Cisco Collaboration Portfolio created by acquisitions, OEM & Partner Components Cisco Collaboration strategy is to build their solution by acquisitions and integrate them over the time and by using OEM and 3 rd party partners products. Also, Cisco does not have in-house product expertise for OEM or partners products (October 14, 1998) (December 17, 2013) Cisco Unified Communication Manager Mobile and Cloud (June 17, 1999) Media Gateway Technology August 16, 1999 IP Telephony November 12, 2003 Conferencing September 19, 2008 Web Services March 15, 2007 UC The Network is the Platform (architecture). Their goal for getting into UC&C was needed something to pull through more infrastructure. (April 19, 2010) Videoconferencing 1990s 2000 - 2009 2010 - Present (April 13, 1999) (September 22, 1999) Agent Desktop/ Contact Mgmt Multichannel (September 27, 2007) Reporting DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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66 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Simpler Team Engagement Licensing Model DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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7 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. 1 Up 2x Simpler Solution 2 6 8 At Least 40% Lower TCO or a 9-Month Payback for a Conferencing Solution Why Avaya Wins Against Cisco with Avaya Aura 3 More Secure Communications 4 Smarter Bandwidth Administration More Robust Business Continuity More Flexible Microsoft Lync 2013 Integration 7 A Truly Mobile Collaboration Experience **Details regarding Cisco products are all sourced from public information published by Cisco 9 A Unique and Open Development Solution 5 Simpler SIP trunking and VPN-less solution 10 All-In-One Solution DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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88 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Up 2x Simpler Solution Unified Messaging Telephony Core Unified Communications Administration Audio and Web Conferencing SIP Trunk / VPN-less Access TDM Trunks ASBCE ACM ASM PS CUCM Subscriber SME AAM AAC Prime Collaboration Provisioning SRST Manager ADS Prime Collaboration Assurance SMGR/SDM Avaya Aura provides a complete solution requiring fewer Data Center resources while delivering higher scalability and more flexibility. Appliances 11 vs. 19 Scalability Per Call Server 36k vs. 10k SIP Devices Scalability Per System 350k vs. 80k OVA templates One vs. Multiple Cisco does not perform any testing or validation on 3rd-party hardware. Only Cisco UCS servers and VMware vSphere ESXi are supported on R10. MG4x0 or AMS 1 x4 SRST Manager WebEx Unity Emergency Responder SRST Manager Paging Server Unified Attendant Console Unified Presence Publisher Subscriber One-X CES Voice Gateway Expressway CUBE ISR Voice Media Stream CISCO AMM Prime Collaboration Analytics DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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9 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Branch Platforms Cisco CME, SRST and E-SRST Capacity on ISRs G2 ISR 2901 ISR 2911 ISR 2921 ISR 2951 ISR 3925 ISR 3945 35 / 35 / 35 Phones 50 / 50 / 50 Phones 100 / 100 / 100 Phones 150 / 250 / 250 Phones 250 / 730 / 730 Phones 400/1350/1350 Phones ISR 3925E 350/1200/1200 Phones ISR 3945E 450 / 1500 / 1500 Phones Small Branch Medium Branch Large Branch ISR 4451 450 / 1800 / - Phones Three existing modes: o mode cme, mode srst or mode esrst. Different Operating Systems Different administration Complexity DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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10 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Scenario # 1 5,500 stations; 1 main site and 4 remotes sites Main site: 4000 stations Remote site 1: 800 stations Remote site 2: 150 stations Remote site 3: 200 stations Remote site 4: 350 stations No HA required neither for any voice nor UC application 1500 IP Trunks Video / Web / Voice Conference Centralized AAA Analog ports 48 at the main site 24 at each remote site DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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11 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Prime Collaboration Publisher Paging Server Unified Presence Unity WebEx Collaboration Server ISR (1) ISR 3925E Mobile Devices WAN Soft Clients CISCO UCC Diagram MAIN SITE ISR 3925 (2) ISR 3925 (1) CUBE Subscriber (4) Expressway Voice Gateway ISR 2951 Voice Gateway 224 Voice Gateway ISR 2951 Voice Gateway 224 Emergency Responder WebEx Collaboration Server Subscriber (1) Subscriber (1.1) Voice Media Stream IP Phones Analog Devices REMOTE SITE 1 REMOTE SITE 2 REMOTE SITE 3 Unified Attendant Consoles Voice Gateway 224 ISR 3925 Voice Gateway 224 REMOTE SITE 4 ISR (3) Publisher (1) ESRST Manager Virtual Machine Hardware DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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12 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. ASMR ACM ASM Presence Server AAM G450/S8300 Mobile Devices WAN Soft Clients AVAYA AURA Diagram MAIN SITE ASBCE G450/S8300 G430 1 AAC IP Phones Analog Devices REMOTE SITE 1 REMOTE SITE 2 REMOTE SITE 3 ONE X CES VPFM G450 G450 2 G450 3 G450/S8300 REMOTE SITE 4 AMM AMS Virtual Machine Hardware DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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13 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. If a growth to the previous scenario is required 8,500 stations; 1 main site and 4 remotes sites Main site: 4,500 stations Remote site 1: 900 stations Remote site 2: 350 stations Remote site 3: 300 stations Remote site 4: 450 stations HA required at the main site for the following applications Call server Crisis alert SIP Trunking AAA VPN-less connectivity 2,500 IP Trunks Distributed AAA Analog ports 85 at the main site 24 at remote sites 1, 3 and 4 40 at remote site 2 If this customer had MCS servers, he would need to replace all these servers with the UCS servers before upgrading to R10.0!!! DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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14 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Prime Collaboration Subscriber (1) Paging Server Unified Presence Unity HA WebEx Collaboration Server ISR (1) ISR 3925E Mobile Devices WAN Soft Clients CISCO UCC Diagram MAIN SITE Subscriber (2) ISR (2) CUBE HA ISR (1) CUBE HA Subscriber (4) Expressway (N+1) Expressway (N+1) Unity HA Unity Express Voice Gateway ISR 3925 Unity Express Voice Gateway 224 ISR 3925 Unity Express Voice Gateway 224 Emergency Responder HA Emergency Responder HA WebEx Collaboration Server Publisher (1.1) Subscriber (1.1) Voice Media Stream IP Phones Analog Devices REMOTE SITE 1 REMOTE SITE 2 REMOTE SITE 3 Unified Attendant Consoles Voice Gateway 224 ISR 3925 Unity Express Voice Gateway 224 REMOTE SITE 4 ISR (3) Subscriber (1.1) Publisher (1) Virtual Machine Hardware New Appliance DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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15 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. ASMR ACM ASM Presence Server AAM G450/S8300 Mobile Devices WAN Soft Clients AVAYA AURA Diagram MAIN SITE ASBCE G450/S8300 G430 1 AAC IP Phones Analog Devices REMOTE SITE 1 REMOTE SITE 2 REMOTE SITE 3 ONE X CES VPFM G450 G450 2 G450/S8300 REMOTE SITE 4 AMM AMS ACM HA ASM N+1 ASBCE HA Virtual Machine Hardware New Appliance DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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16 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Smarter Bandwidth Administration 2 Customers can take advantage of a dynamic bandwidth management to optimize WAN links and saving at least 20% of the cost using Session Manager for multimedia traffic. Cisco bandwidth administration among sites is based on the Call Admission Control (CAC) method which is a static mechanism that tracks separately bandwidth for audio and video calls made among devices in different locations within a cluster or among different clusters. Avaya Session Manager supports a truly converged voice and video bandwidth management with centralized administration and control by allowing voice to use bandwidth from unused video allocations when network conditions are required and vice versa. Ex. Assigning 1Mbps for voice traffic and 3Mbps for multimedia traffic Commissioned by Avaya 1 Mbps 3 Mbps 1 Mbps 3 Mbps If the 3 Mbps dedicated for video are unused, voice traffic can use the complete 4Mbps when required. If the 3 Mbps dedicated for video are unused, voice traffic can not be used for voice traffic. CISCO Using 1Mbps for audio from the video pipe during a peak hour will save at least 20% of your bandwidth consumption DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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17 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. More Secure Communications Encrypted Non-Encrypted Encrypted Non-Encrypted 3 G.729 G.711 G.729 Encrypted G.711 WAN IP Sec *AES 256 Encryption Avaya enables fully protected communications over several user scenarios: Encrypted user + Unencrypted user = Encrypted call Transcoding and MoH 0% vs. 38% (G.711) Degradation of the available DSP resources 2 steps vs. 33 steps to enable encryption H323 and SIP vs SIP only P2P and Conference encryption vs P2P encryption 2 Encrypted 1 3 G.711 4 Encryption: Y/N G.711 2 Transcoding not supported Fewer DSPs 1 Encryption: s-TFTP server, IP Sec, IP Phones certificates, SRST, etc 4 3 Fully Protected Not Protected 1 2 3 4 CISCO 5 6 *Avaya Aura 7 DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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18 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. More Robust Business Continuity SRST provides limited call feature during WAN failure. E-SRTS doesnt provide advanced features such as: ACD, paging, mobile connect and detail CDR records. E-SRST needs a different management tool: Cisco Unified SRST Manager. NA If the Publisher is offline, system changes are not allowed (dial plan, stations, hunt groups, etc.). Publisher cannot be backed up by another unit in the cluster. Full featured resilient branch survivability with the MG4x0 and the S300D server as survivable remote configuration. It supports up to 1,000 IP phones. Local and Geographical survivability run the same software as the main site to provide maximum transparency and a single point of administration. Avaya EXPERT Systems, with over 30,000 Artificial Intelligence Algorithms, automatically diagnose and resolve system alarms. Avaya Diagnostic Server enables end-to-end performance testing of voice, video and data traffic with hop-by-hop QoS visibility between agents Unique to Avaya, administration changes can be applied to the backup server during failover mode. Avaya Aura provides end-users the same telephony features regardless of where they are located. Business flexibility allows changes in case of a disaster or extended outage making a failover fully transparent to end users and administrator without disrupting the operation and business functions by a server failure. 4 CISCO DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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19 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya SBC: 1.Delivers a more secure treatment for SIP trunking connections and VPN- less access for mobile and remote users. Avaya SBCE is a single solution that offers higher security, scalability and more features at a lower cost. Simpler SIP trunking and VPN-less solution 1.Cisco CUBE delivers secure SIP trunking. 2.Cisco Expressway provides VPN- less access for remote workers. It is designed and sold exclusively with the UCM 9.1 and later release. 5 All solutions support Media anchor, TLS/SRTP, HA and Geographic redundancy. VPN-less VPN Less multimedia sessions with Encryption Traffic inspection, DoS and spoofing protection SIP Trunk sessions VM Ware support Call preservation B2B video and voice sessions SIPREC WebRTC Voice and Multimedia 2,000 10,000 VoiceVoice and Multimedia NA500 Partial 4500 w/ ISR 4451 ISR ISR dependent CISCO DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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20 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. More Flexible Microsoft Lync 2013 Integration CUCI Lync 9.7 Avaya ACA 6.3 provides a unified desktop experience by extending Avaya real-time collaboration to Microsoft Lync 2013, Office 365 and other Microsoft applications. Also, tight integration keeps the client interface consistent and allows users to communicate from their preferred devices. Both solutions support Microsoft SharePoint 2010/13, Office 365, Virtual Desktop. VPN-less connection, SRTP, Call Log History AC Lync 6.4 6 Microsoft Office 2013 click-to- call 32 and 64 bits32 bits Browser Support click-to-call Escalate from an IM session to a voice or video call Auto-configuration Extend Call Desk phone, soft-phone and other phone selection Desk-phone and soft- phone Dual Registration (DuR) and Multiple Device Access (MDA) Collaboration Services AAC8.XCisco Web Ex and Meeting Place CISCO DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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21 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Chat sync across devices Make calls using VoIP, Mobile or other Phone A Truly Mobile Collaboration Experience Personal Assistant Avaya team engagement solution extends mobile real-time collaboration and enterprise grade telephony while making employees accessible and enabling increased productivity when away from their desks; helping improving business continuity and response among partners, clients and employees.. Both solutions offer: Telephony features LTE / 4G / Wi-Fi integration, Dual Mode operation, Security, Voice and Video sessions, Visual Voice Mail, Audio/Web/Conferencing, VPN-less 7 Do not Disturb Chat Group Creation Single App for starting a Team Engagement session Multimedia Messaging Partial VoIP and Mobile CISCO Call recovery Jabber Communicator Avayas SmartDock media stations (E159 and E169) enable BYOD for the office workers wishing to use their personal Smartphone & Tablet for business use. Supported on iOS and Android devices, it provides : High quality audio experience. Secure and integrated communications Enhanced productivity and flexibility to choose the device of choice for daily communication needs. Besides, it is also a standalone SIP phone without the mobile device. True Mobility - BYOD DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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22 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. 8 At Least 40% Lower TCO or 9-Month Payback for a Conferencing Solution RTP/RTCP AAC8.0 CWMS 2.5 (On-Prem) WebEx Cloud Video-Audio cascading Partial Event conferences Up to 2,000 users Up to 500 users Up to 1,000 users Deployments on 3 rd party servers NA Video Conference Room Integration CISCO Avaya Aura Conferencing extends multimodal capabilities to tens of thousands of users while offering a solution with a payback in less than 10 months when competing against WebEx Cloud. 5 Concurrent Video Participants and 100 conferences per month DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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23 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. ACM, SM, SMGR, MS Scalability Management Serviceability Security Virtualization Reliability Engagement Development Platform Collaboration Designer WebRTC Real-time Speech Context Store Work Assignment Reporting & Analytics Unified Desktop A Unique and Open Development Solution Unique and single platform architecture for Communications Enablement o Team and Customer Engagement Collaboration Designer - GUI tool enabling non-developers to integrate and build business functionality quickly and easily o Easy and cost-effective environment AvayaLive Collaboratory:AvayaLive Collaboratory o Jumpstart without up-front infrastructure upgrades Applications: o Personal Assistant o Call Intercept o Call, Media Control, Send Email, Send Text Message and Create Scopia Conference Methods 3rd Party and Corporate developers 9 Avaya Engagement Development Platform transforms traditional, single-purpose solutions into a true multimedia and multimodal architecture. The result is an easier and faster collaboration integration by serving up relevant and contextual data at the moment its needed. DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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24 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. All-In-One Solution CPod 600 CPod 2400 CPod 4200 Private and Public Cloud Hosting Maximize efficiency by simplifying on- going operationsMaximize efficiency by simplifying on- going operations Faster time to service Collaboration Benefits of Avaya Aura Network simplification with Avaya Fabric ConnectNetwork simplification with Avaya Fabric Connect End-to-end virtualization Business continuity Reduce costs 10 DIY assumes all equipment (e.g., servers, networking, storage etc.) is purchased separately and Avaya Aura Platform software is installed on virtualized servers by the customer. Appliance assumes separate hardware purchase, but with Avaya Aura Platform software on dedicated server appliances ACCELERATEBUSINESS DRIVE OUT COMPLEXITY - 50% DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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25 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Win Deals Public Sector Business needs: 6,000 users, 70 branches, scalability and flexibility for future requirements, centralized applications in two data centers, business continuity, integration w/ Microsoft Lync, BYOD, end-to-end encryption, Polycom integration infrastructure. Solution: Avaya Aura SMGR, SM, CM, ASBCE, AAC, PS, ACA, CES, SAL gateway, G430, G450 and S8300D - Foundation, Mobility and Collaboration Licenses. Networking: ERS8800, ERS4800, W8100, IDE and UCM. Video : Scopia Elite 6140, XT5000, XT240 and Pathfinder. Reasons for winning: Scalability, flexibility, easier integration with Polycom and Microsoft Lync, smooth migration from existing Nortel telephony system, geographic redundancy and capability to re- use existing infrastructure (software and hardware) in order to protect the investment. Retail Business needs: A centralized platform that enhances collaboration nationwide, hybrid solution, scalability and disaster recovery. Solution: Avaya Aura : CM, CC Elite, ESS, CMS, AAM, G430/ G450, One X Mobile - Foundation, Mobility and Collaboration Licenses. Scopia for Phase 2 Reasons for winning: Disaster recovery solution and business continuity in case of failure. Car Rental Business needs: A low cost solution for remote branches, scalability, business continuity and integration with Microsoft Office and Microsoft Lync while preserving a reliable voice path with collaboration features. Solution: Avaya Aura : SMGR, SM, CM, IP Office branch, AAM, ACA 6.3 and 600 remote locations for phase 1, with a possible growth to 6,000. Reasons for winning: Flexible integration with Microsoft Lync and a low cost solution for remote branches. Avaya is contractually obligated not to mention any customer names outside our own organizations

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26 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Awards and Recognitions Note: http://www.nojitter.com/post/240169715/shoretel-avaya-microsoft-offer-best-tco-for-ipt-uchttp://www.nojitter.com/post/240169715/shoretel-avaya-microsoft-offer-best-tco-for-ipt-uc Nemertes UC TCO 2015 Summary ReportNemertes UC TCO 2015 Summary Report First-- Year Telephony, UC Costs Most competitive Bid Capital Implementation Operational Positioned as a Leader in Gartner Magic Quadrants Unified Communications Contact Center Infrastructure Corporate Telephony Positive rating in Gartner MarketScopes Group Video Systems IVR Systems and Enterprise Voice Portals Unified Communications for the SMB, North America Unified Communications for the SMB, Western Europe Positioned as a Leader in Gartner Magic Quadrants Unified Communications Contact Center Infrastructure Corporate Telephony Positive rating in Gartner MarketScopes Group Video Systems IVR Systems and Enterprise Voice Portals Unified Communications for the SMB, North America Unified Communications for the SMB, Western Europe We believe the more important cost variables are implementation and operational because they are good indicators of each vendors ease of use. Nemertes

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27 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. 1 Up 2x Simpler Solution 2 6 8 At Least 40% Lower TCO or a 9-Month Payback for a Conferencing Solution Why Avaya Wins Against Cisco with Avaya Aura 3 More Secure Communications 4 Smarter Bandwidth Administration More Robust Business Continuity More Flexible Microsoft Lync 2013 Integration 7 A Truly Mobile Collaboration Experience Details regarding Cisco products are all sourced from public information published by Cisco 9 A Unique and Open Development Solution 5 Simpler SIP trunking and VPN-less solution 10 All-In-One Solution DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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28 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. How to access the Competitive Intelligence Portal Competitive Competitors Click here for the War Room DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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29 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Competitive war room process 1 1 2 2 3 3 4 4 5 5 Go to the War Room Portal Page and click on the Help Button Create War Room Request Case with background on the customer 24 hr response from war room* Engagement begins as required for this deal Engagement completes 6 6 Provide Feedback (click on the green button on the portal page) DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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30 Avaya Proprietary. Use pursuant to your signed agreement or Avaya policy. Competitive War Room Request Creation You may need to log into SFCD with your Global handle and password. Complete the seven (7) required fields in the New Case creation page. A War Room assistance notification email will be sent to the War Room members in your region based on your Theater selection. You will be contacted by War Room member within 24 hours. DO NOT DISTRIBUTE TO CUSTOMERS OR TO OTHERS OUTSIDE YOUR ORGANIZATION.

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Thank you