not your father's wiki lavacon
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Have you heard about DocOps, the kick-ass cousin of DevOps? Find out how CA Technologies is delivering content at the speed of business.TRANSCRIPT
Not Your Father’s (Buick) WikiCruising with DocOps
Robert Kennedy
About Robert Kennedy
Author and content manager for over 25 years
Transformed content management, processes, and the role of content producers
STC and KM World presenter
Member of the CA Council for Technical Excellence
$4.5 billion in annual revenue
13,000 employees in 45 countries
260 employees in Information Services
4 © 2014 CA. ALL RIGHTS RESERVED.
Today's Buick Campaign
6 © 2014 CA. ALL RIGHTS RESERVED.
Welcome to the application economywhere there’s an app for everything
7 © 2014 CA. ALL RIGHTS RESERVED.
Dev Ops
Build apps Deploy apps
8 © 2014 CA. ALL RIGHTS RESERVED.
DevOps
Build and deploy apps
9 © 2014 CA. ALL RIGHTS RESERVED.
Communication, collaboration, and integration between Dev and IT
Speeds development and deployment of reliable and secure apps
DevOps
Can your content delivery model keep pace with an agile business?
11 © 2014 CA. ALL RIGHTS RESERVED.
TODAY’S BUICK ABS
Navigation
Bluetooth
Bose sound system
Power steering
5-star crash rating
DocOps PLATFORM Collaborative authoring and
review
Real-time publishing
Automated translation
Responsive mobile design
Real-time customer feedback
Dashboards to drive actions
DocOps is the kick-ass cousin of DevOps
13 © 2014 CA. ALL RIGHTS RESERVED.
DocOps Content Supply Chain Speeds Content Delivery at CA Technologies
Collaborative Authoring
Automated Translation Communities
Support
Marketing
Videos
EducationMonitoring
Services, Support, Sales,
R&D, EdAnalyticsSecurity
Cloud
On Premise
Collaboration
Agility
Continuous
Search
Outputs
Automation
Analytics
Integration
Continuously improve DocOps with metrics
15 © 2014 CA. ALL RIGHTS RESERVED.
Google Analytics
Bounce rate: Are customers sticking around?
Localization: Are we spending money in the right geos?
16 © 2014 CA. ALL RIGHTS RESERVED.
NPS
Would customers recommend the content?
Is it trending up or down?
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Likes, Dislikes, Comments
What do customers think about the content?
Close the feedback loop
Improve self-service and prevent support calls
18 © 2014 CA. ALL RIGHTS RESERVED.
Make Your Move to DocOpsIdentify and evaluate processes and collaborators Get executive-level supportResearch platformsDevelop prototypeGet UI and programming helpCreate sales kits and communications (over and over)Be transparent
19 © 2014 CA. ALL RIGHTS RESERVED.
DocOps Under the Hood
THE FUNDAMENTALS FEEDBACK LOOP
Platform Atlassian Confluence VoC Dashboard:
Version Management Scroll Versions AppFusions Google Analytics
Delivery Scroll PDF, Scroll ePub Atlassian Confluence Likes
Quality of English Scroll Acrolinx Marketo
Graphics Gliffy LinkedIn
Security AppFusions SAML, CA SiteMinder Jive
Translation AppFusions /Lingotek
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